Kings Lodge

122 Kings Ride, Camberley GU15 4HX
Submit a Review
9.5 69 Reviews
  • Kings Lodge, Camberley
Kings Lodge, Camberley is a purpose-built home nestled beautifully in 15 acres of woodland. Aura Care Living is a high end brand, which, through innovative ideas, found a way to perfectly merge magnificent surroundings, design and décor with an excellent approach to both care and lifestyle.

Kings Lodge's philosophy is based on the belief that people living with the requirement for help or care should not compromise on their lifestyle, happiness or enjoyment. With a huge emphasis on living rather than just care, residents enjoy a level of activity, productivity and involvement that surpasses what people have come to expect in the care homes.

Residents are in control of what they do. They have a say in everything that affects them and through the home's 8 Pillars, the promises made will be kept, enabling residents to continue life long passions and continue to make their decisions with support not hindrance.

The home believes that a high level of care is important. They also recognise that people's activities, interests and lifestyles are part of this high quality care and Kings Lodge will always ensure that residents are engaged, stimulated, facilitated in anything they wish to do, and above all, happy!

Kings Lodge is proud to be rated as Good by the CQC in their latest inspection on 25th November, 2019.

Show Kings Lodge on the Map

Care Provided by Kings Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Parkin (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Kings Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800

  • Due to the personalised nature of our services and varying needs of our residents, we encourage you to reach out to us directly to discuss pricing details tailored to your specific requirements. Our dedicated team is available to provide comprehensive information and address any questions or concerns you may have.
  • (these prices are only a guideline, please contact Kings Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting times within Kings Lodge.


  • Parking

  • Plenty of parking on-site for visitors of Kings Lodge.


Kings Lodge Reviews (69)

Total of 69, showing 1-20
9.5

Kings Lodge has a Review Score of 9.5 (9.458) out of 10, based on 21 reviews in the last 2 years. Over all time Kings Lodge has 69 reviews.

Overall Experience

  • 61
  • 3
  • 0
  • 2
  • 3

Date Published

69
9
14
21
48

Review from Sue S (Daughter-in-law of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place. The difference in my father-in-law is tremendous. He had withdrawn from everything and everyone in his last care home. The team at Kings Lodge have restored his dignity, and he absolutely loves it here. After having a bad experience, they brought him back to his former self. He's happy,
enjoys joining in with everyone and loves his carers. The care is very much tailored to his needs, and we couldn't be more grateful. The home is clean and full of life, and the team are wonderful. We couldn't recommend Kings Lodge enough.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for your lovely review. We are delighted that we have been able to make such a positive difference to your dear father in laws well being. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jay T (Brother of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with making arrangements to secure a place for my Brother at Kings Lodge, I was very impressed. It's beautifully reminded me of a 4-star hotel. My Brother moved in September 24 and he absolutely loved it, and immediately felt at home. The management team and reception staff are
exceptional, I was welcomed with every visit with a cup of coffee and a chat if I wanted and always made to feel welcome, I felt part of their family. As for the nurses they were incredible, my Brother was terminally ill and this was to be his final resting place, and I know he wouldn't have wanted to of been anywhere else. My brother was a prickly character but the staff just took it all in their stride, they sat with him and talked when he needed to, sang with him and when he was able, danced with him and when he was nearing the end they held his hand and stayed with him, how beautiful was that. When he passed we all cried together, what kindness and humanity these wonderful staff demonstrated.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you so much for your wonderful, heartfelt review. You certainly were like part of our family and it was an absolute pleasure to care for your brother. Please feel free to come in and see us at any time. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clare P (Granddaughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place for my nan the best thing we ever did was to put my nan into Kings Lodge my nan loves all the staff there they always make her laugh and smile. I visited Kings Lodge to have a look around for my nan, when I got there I was greeted by the staff in reception who are so lovely, I met both
of the managers they were also very lovely and made us all feel welcome and made us part of their family. The staff are so happy and friendly and always stop to talk to us ask us how our day has been they all communicate very well. The whole place was clean and smelt really nice and clean also key-coded doors so no one can just walk in and out. Fantastic place.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for taking the time to write your review. We are always thrilled to receive such lovely feedback and this will be shared with our wonderful team. Kindest regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caire J (Wife of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into the lodge for respite care. Our daughter and I visited the lodge it was the unknown and a particular member of staff made us feel so at ease as did all the staff they all said hello. It was a massive step for us all, but all the staff made us all feel so very welcome, another staff
member and her team were just fantastic with my husband and I, nothing was too much trouble. She always supported me when I was upset and has been such a strength to us, thank you to her. It has been lovely meeting the other residents to and doing activities, the activity coordinators are amazing. Great fun was had by all. Everyone there at Kings Lodge is just brilliant the kindness and how thought they all are is just amazing, It's great how they remember names too. Always smiling, couldn't have wished for a better place for my husband to have respite. I know that if things change I would choose Kings Lodge as it's so reassuring how lovely the staff are and the caring side of things too. Thank you the managers and all your staff.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for taking the time to write your review. The team are always thrilled to receive such lovely feedback. Please do come back and visit us soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise W (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Kings Lodge for 4 years and she is very happy and settled on one of the dementia units. She is so very well looked after by the wonderful caring staff that work so hard looking after the residents. The activities team also do a fabulous job organising so many different entertainers coming
in and all the activities for the residents to watch or get involved in. All the staff are so caring, friendly and welcoming and it's so nice to know my mum is safe and being so well looked after by this lovely team. Thank you all so much.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

It's wonderful to hear that your mum is so happy and well looked after at Kings Lodge. It sounds like the staff and activities team are doing an amazing job creating a warm and caring environment for her. Thank you for sharing such a lovely message!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol W (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A massive thank you to all the staff. What a difference you made not just in my dad's life but ours too. He called it home, which it had become. His every need was met, you all welcomed him and made him feel safe. Nothing was too much trouble. He was fussy with food but you took that on and exceeded
his wishes. When I talk to other people about King's Lodge and how happy my dad was. They say what a difference it is to hear so many positive things. I truly appreciate the love and support you gave us as a family when he sadly didn't wake anymore. Manager and Deputy Manager you made him a home with love and support I will always be grateful.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for your heartfelt message. We're so glad to hear he felt at home and cared for. Your kind words mean a lot to everyone here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter Y (Friend of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-appointed caring care home, with excellent food, and friendly professional staff. Room cleaning was carried out at regular intervals and staff competent in carrying out care needs reviewed regularly as required. Patient's requirements such as Optical, are available to suit individual needs. Public
rooms are available should the patient require a high level of privacy.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Dear Peter, Thank you for kindly taking the time to review Kings Lodge. We are delighted with your positive comments and we will share them with the team. Warm wishes from the Kings Lode team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie P (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and myself are delighted with the ongoing excellent care that has been provided for Mum since she moved in earlier this year. Since her admission her health has gradually improved and she is now settled and happy.
It is always a pleasure to visit her and her carers.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you for your kind words. We're thrilled to hear that your mum is happy and her health has improved since moving in. It's wonderful that visiting her and her carers is such a positive experience. We're committed to maintaining her excellent care and well-being.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary H (Son-in-law of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law was sent to this home by Social Services from Wexham Park Hospital on Monday 19th August 2024. Prior to being sent, the family were not consulted or given the opportunity to view the facility.
There was little to no communication between the home and the hospital as regarding the care
plan for her, resulting in problems with her required medication and care needs.
The room allocated was dangerous and fifthly. The bedside light was mangled and twisted, exposing live electrical wires with easy access. The emergency call button on the wall when pressed was faulty as did not notify any of the staff within the facility. The extendable button for the emergency alarm was not fitted. The room stank, there was still crumbs and food residue on the table from the last person to useD the room and the door to the room did not work correctly.
Other patients wandered in and out of private rooms at will, more frequently than the 2 staff that were on duty did.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

We are disappointed to read such a negative review, whilst we appreciate that there was a lack of information provided to us from the hospital during our preadmission assessment we endeavoured to rectify this with you during our family meetings. We understand that families are typically invited by social services to visit the home and meet the team once a resident is assessed and accepted, so we are unclear why you were not invited. We refute the allegation that the room was dangerous and dirty as every room is deep cleaned and signed off prior to admission. With regards to the "mangled light" this was never reported to us and upon further investigation, no such issue has been identified. It is never an easy decision for us to serve notice on a resident. However, we have a duty of care to uphold in respect of our other residents and staff members. We are confident that we did our best to work with you as a family and we hope that your mother-in-law has settled well into her new home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary M (Mother of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to leave a review for the excellent care my mother receives at Kings Lodge! She has been at Kings Lodge now for nearly 3 years and in all the time she has been there we couldn't ask for a better care home. Mum has Alzheimer's and dementia which is getting gradually worse. The staff have
been wonderful with great care and support for Mum, there are plenty of activities during the day they also take the residents out when they can. Day-to-day care is excellent, the staff are lovely and very caring, and the food is lovely. Mum is always smiling and when asked if she is happy she always replies very happy, she has a lovely room with views of the garden. The home is set in a beautiful setting with trees and a large garden area. I would highly recommend Kings Lodge. 10/10.

Reply from Sarah Parkin, Registered manager at Kings Lodge

Dear Gary, thank you for taking the time to write your lovely review. We are always thrilled to receive such positive comments and we will share this with the team. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pauline S (Wife of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel compelled to express the sincerest gratitude we as a family have to each and every member of staff at Kings Lodge. My husband has been resident at Kings Lodge since October 2023. All Staff have shown my Husband nothing but kindness, support and encouragement 24/7. My husband has been treated
with dignity and understanding throughout his stay. The staff are fully trained, and I have witnessed on a daily basis, the great care, support, compassion and empathy shown to all Residents and their Families. My Husband is a much loved Dad, Grandad and all the Grandchildren visit, even our little dog. These visits are precious and cherished by us all. Just knowing that my Husband is so well cared for, safe and secure from harm is so greatly appreciated. There are just not words enough to express this Family's sincerest gratitude for taking care of my Husband. I recommend highly beautiful King's Lodge and it's wonderful staff to anyone looking for a Care Home.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Your words beautifully capture the immense gratitude and appreciation your family feels for the exceptional care provided by the staff at Kings Lodge. It is clear that your husband has received unwavering kindness, support, and encouragement from the entire team. The fact that your husband, a cherished Dad and Grandad, can enjoy visits from his grandchildren and even your little dog, highlights the warm and welcoming environment at Kings Lodge. These precious moments are invaluable, and knowing that he is safe, secure, and well cared for brings immense peace of mind to your family. Your heartfelt recommendation of Kings Lodge and its wonderful staff will undoubtedly resonate with anyone seeking a caring and supportive environment for their loved ones. Thank you for sharing your sincere gratitude and for shining a light on the exemplary care provided at Kings Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah W (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience at Kings Lodge was excellent. The staff took exceptional care of my mum, who moved into Osprey wing in August 2023 until she recently passed. It was traumatic to move mum out of her home of 50 years, into a new and unfamiliar place. But from day 1, the staff were friendly and engaging
and kind. They got to know Mum and understand her wants and needs, even though she didn't speak very much at this point. This was all so very important as I live overseas and wasn't able to visit often. Mum loved the food and put on weight when she moved in. There are plenty of activities and Mum was always included, even though she preferred to watch rather than join in. I am so grateful that Mum had such an amazing care team supporting and caring for her in her last months. And when I was with Mum in her final hours, they were so very thoughtful and kind to me. My deepest sincerest thank you to you all.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for your heartfelt review. We are deeply honoured to have been able to care for your mum during her time with us at Kings Lodge. It was a privilege to get to know her and to support her needs, especially during such a significant transition. We understand how challenging it must have been for her to move from her home of 50 years, and we're glad to hear that our team's friendliness, kindness and attentiveness made a positive impact. Knowing that she enjoyed the food, gained some weight, and felt included in activities, even as an observer, means a lot to us. We strive to create an environment where every resident feels valued and cared for, and your mum was no exception. We also want to extend our deepest condolences to you and your family. It was our honour to support both you and your mum in her final moments. Your gratitude and kind words mean the world to us. Your feedback is truly appreciated and will be shared with the entire team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary F (Daughter of Resident) published on 16 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

King's Lodge is a truly exceptional place. My father was transferred there for end of life care and I would like to express my heartfelt thanks to the incredible team in the Falcon wing who surrounded him in his final weeks. Everybody was so immensely kind and nothing was too much trouble. At such a
challenging time, we felt hugely grateful for the professionalism and thoughtfulness of all the staff we encountered. They really are a uniquely special team who are genuinely dedicated to those in their care and the families alongside. This is a very high calibre home with a true heart for the work it does. Thank you King's Lodge for the dignity and love you showed my Dad in his twilight days - we shall be forever appreciative.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for taking the time to share your experience at King's Lodge. We are deeply moved by your heartfelt words and honoured to have been entrusted with your father's end-of-life care. Our Falcon wing team is dedicated to providing compassionate and professional care, and we are grateful that you felt surrounded by kindness during such a challenging time. It means the world to us to hear that our efforts made a difference for your family. Your appreciation motivates us to continue our mission of providing high-calibre care with empathy and dignity. Your father's comfort and well-being were our utmost priority and we are touched to have played a part in his twilight days. Please know that our doors are always open and we are here to support you and your family in any way we can. Thank you once again for your kind words and for choosing King's Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Husband of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who suffers from mixed dementia and physical disability, has been a resident at Kings Lodge Care Home for just over a year. During that time, I have observed and very much come to appreciate, not only the daily general attention she receives from all the staff but more especially the dedicated
nursing and personal care that, together, ensure that she is as well and comfortable as can be expected.
Based on the care and kindness that my beloved wife has experienced to date, I would recommend Kings Lodge to anyone looking for a Care Home for a loved one with similar mental/physical health issues.
With sincere thanks to all the Admin. Staff together with the Nurses and Care Teams of the 'Falcon' wing.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for taking the time to share your experience at Kings Lodge Care Home. We are deeply touched by your heartfelt review and are honoured to have had the opportunity to care for your beloved wife over the past year. Your recommendation means the world to us, and we are grateful for your trust in our ability to provide quality care for individuals facing similar challenges. On behalf of all the staff, including the admin team, nurses, and care teams of the 'Falcon' wing, we extend our sincere thanks for your kind words and recognition. It is a privilege to be a part of your wife's care journey, and we remain dedicated to supporting both of you in any way we can.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Grandson of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm writing this to express thanks on behalf of all the family for the exceptional care that you provided to my grandfather during his time with you, and I think Mum is going to write to you directly too. Making the decision to move from home was huge for all of us and we feel lucky and privileged that
King's Lodge was recommended to us by the hospital team. The surroundings and his room were obviously lovely, but our lasting memory will be of the people and team - we put our faith in you and you delivered in everything that we could have possibly wished for. I didn't realise just how difficult it would be to make the transition and the fact that you were there for us too made big difference. It was quite telling when we saw how grandpa interacted with you all and to know he had that bond when we weren't there meant a huge amount.

Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

We thank you for your heartfelt message and want to express our sincere gratitude for your kind words. It was truly an honour and privilege to care for your grandfather during his time at King's Lodge. Our goal is always to deliver the highest standard of care, and it warms my heart to know that we were able to meet and exceed your expectations. The trust you placed in us means a great deal, and we are so pleased that we could make a positive impact during a challenging time. It was a privilege to witness the bond formed between our team and your grandpa, and knowing that he felt connected and cared for in our presence is truly rewarding. If there is anything more we can do for you or your family, please do not hesitate to reach out. Your feedback is invaluable to us, and we are always here to provide comfort and assistance. Wishing you and your family strength and peace during this time.
Heartfelt thanks,
King's Lodge Team


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet T (Widow Widower) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are eternally grateful to all the staff in Kings Lodge for the care and professionalism they gave to my late husband in his final days. It is very comforting for us that he passed away in such a lovely care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete G (Relative of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are immensely grateful to the care home in Camberley for the unwavering support and compassion they provided during our loved one's dementia and palliative care journey. From the outset, the staff showed profound understanding, tailoring care to meet our family member's unique needs with heartfelt
empathy. The peaceful environment and attentive, personalized care created a true sanctuary, offering comfort during a challenging time.
The palliative care, in particular, was outstanding. Not only were medical needs expertly managed, but the emotional and spiritual aspects were given equal importance, making our loved one's final moments as dignified and comforting as possible. The transparency and support extended to our family were invaluable, providing reassurance and solace during this difficult journey. We wholeheartedly recommend this care home to anyone seeking a place where their loved one will be treated with genuine care, respect, and compassion.

Reply from Care Manager, Care Manager at Kings Lodge

Thank you for taking the time to leave a review for our team. We are so touched by your words and were grateful to be able to be a part of the journey your family undertook and provide the care needed for your loved one.
We wish you well in the future and please always remember, the Aura family are always here for you if you ever need them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley D (Sister of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother passed away at this nursing home on the 7th July this year. Care was next to none and no matter how many times I complained nothing was done. The manager never phoned back. They have lost 5 T-shirts. I was given 3 times of death. He wasn't laid out when he died. I had put in a safeguarding
issue in about medication. I can't speak to anyone higher than the so-called manager. I'm not happy my brother passed away alone. Please don't send your loved ones here, it's not what it seems to be. Looks nice on the outside, inside tables marked, floor stains, not enough staff. I just hope no one else has to go through what I have.

Reply from Care Manager, Care Manager at Kings Lodge

Hi Lesley,
As we have previously made clear, we do not agree with the claims made and dispute many accounts you have given. We have asked for you to follow the correct channels.
We have however, had many conversations, however, due the manner in which you have treated our staff, have sadly had to make it clear we would not be able to discuss this any further, and for you to follow the guidelines and processes set forth by safeguarding and the CQC.
We wish you well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely so grateful for the care and hard work the staff put into looking after my Father-in-law. Dementia is a horrid disease and very challenging. I witnessed them dealing with one of his incidents and they were amazing! We took Mum over for lunch to see him and we sat in one of the bar rooms.
It was so lovely to see them holding hands and being able to spend that time together. All his needs and ours were met and nothing is too much trouble. I can’t thank them enough knowing that he is being cared for in a clean caring environment.

Reply from Care Manager, Care Manager at Kings Lodge

Thank you for taking the time to leave us a review. We agree Dementia is exceptionally challenging, especially for families, and we are so pleased that we could be there to support you and your father-in-law in your time of need.
We are always here for you and wish you and your family the very best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V H (Granddaughter of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Totally inadequate. I watched my nan deteriorate rapidly within her time here. The level of care is simply not there. Manager’s attitude is disgusting too. Not the cleanest of places, despite how glitz and glam it’s made out to be on social media. If your relative is able-bodied, and able-minded they’ll
love it. If your relative needs more TLC, I wouldn’t recommend this place at all. Really disappointed as at first they couldn’t do enough. However, cracks start to show. I think mostly it’s down to lack of resources but you want your loved one to be cared for, not left in their room, in their bed all day and night, neglected!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.458)

Overview of Review Score

The Review Score of 9.5 (9.458) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.458 for Kings Lodge is calculated as follows: ( (208 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (27 Very Poors x 1) ) ÷ 249 Ratings = 4.458

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Sarah

Sarah Parkin

Job Title: Home Manager

Joined: 2019

Sarah is a Registered Mental Health Nurse by profession and has worked in various Health and social care settings for her entire adult life and her passion is shown in her work. With extensive experience, Sarah has led Kings Lodge to be rated “Good” across all 5 fields by the CQC and has made Kings Lodge the best care home throughout Surrey.


Maya Angelou “They may not remember your name but they will never forget how they made you feel.” Our residents are at the centre of all that we do and we pride ourselves in providing outstanding kind compassionate care in a beautiful environment


Marinel

Marinel Purdea

Job Title: Deputy Manager

Joined: 2019

I have worked in care since 2013 and have always been passionate about putting people first and showing compassion. His hands-on approach means he knows the residents on a personal level and is able to lead the team in ensuring a tailored approach to their care.


“Aura is the most beautiful home I have ever worked in and that makes a huge difference to our residents.”


No image found

Mandi Goodwin

Job Title: Head Housekeeper

Joined: 2019

I have worked in the care field since 2014 and genuinely enjoy it.. I love engaging with the residents and their families and making people smile with my jokes!


Aura Care is so unique as it really is a family and that makes such a difference to its residents.


No image found

Nicola Strange

Job Title: Activities

Joined: 2020

What do I love about my role? That feeling of knowing that no matter how large or small, you’ve made someone’s day. Both of my roles are varied which I enjoy. I love the administrative areas and client liaison with relatives, however I just adore spending time doing activities. I enjoy being creative and implementing activities that take the residents back to a personal memory. Shop! It gives me great please in just making someone happy and laughing.


Favourite Activity – I’m clearly a repressed Barber! I created this activity and love to “dress the scene” and set the mood. “The Blind Barber” was so popular that the gentleman want it to feature every week. I enjoy it so much and feel I missed my vocation in life!


I also get great pleasure in taking the residents for a walk or push to see my horses. They often come to visit here too.


I’m a qualified Art Restored & Art Consultant and ran my own business for 5 Years and managed a Gallery for 15 years.


Keen Equestrian & have two horses who are located next door so I love to take the residents to visit them. Being outside and keeping active is an absolute passion with rugby and golf leading as some of my favourite sports!


Frequently Asked Questions about Kings Lodge

What types of Care is Kings Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kings Lodge provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Kings Lodge have?

There are 78 Single Rooms.

What are the Facilities & Services at Kings Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kings Lodge to the centre of Camberley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.