Kings Lodge

122 Kings Ride, Camberley GU15 4HX
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9.5 70 Reviews
Kings Lodge, Camberley is a purpose-built home nestled beautifully in 15 acres of woodland. Aura Care Living is a high end brand, which, through innovative ideas, found a way to perfectly merge magnificent surroundings, design and décor with an excellent approach to both care and lifestyle.

Kings Lodge's philosophy is based on the belief that people living with the requirement for help or care should not compromise on their lifestyle, happiness or enjoyment. With a huge emphasis on living rather than just care, residents enjoy a level of activity, productivity and involvement that surpasses what people have come to expect in the care homes.

Residents are in control of what they do. They have a say in everything that affects them and through the home's 8 Pillars, the promises made will be kept, enabling residents to continue life long passions and continue to make their decisions with support not hindrance.

The home believes that a high level of care is important. They also recognise that people's activities, interests and lifestyles are part of this high quality care and Kings Lodge will always ensure that residents are engaged, stimulated, facilitated in anything they wish to do, and above all, happy!

Kings Lodge is proud to be rated as Good by the CQC in their latest inspection on 25th November, 2019.
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Care Provided by Kings Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Parkin (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Number of floors: 3

Funding & Fees Guide for Kings Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,800
    • Self-Funded Residential Dementia Care from £1,800
    • Self-Funded Nursing Care from £1,800
    • Self-Funded Nursing Dementia Care from £1,800
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800

  • Due to the personalised nature of our services and varying needs of our residents, we encourage you to reach out to us directly to discuss pricing details tailored to your specific requirements. Our dedicated team is available to provide comprehensive information and address any questions or concerns you may have.
  • (these prices are only a guideline, please contact Kings Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting times within Kings Lodge.


  • Parking

  • Plenty of parking on-site for visitors of Kings Lodge.


Kings Lodge Reviews (70)

Total of 70, showing 41-60
9.5

Kings Lodge has a Review Score of 9.5 (9.475) out of 10, based on 22 reviews in the last 2 years. Over all time Kings Lodge has 70 reviews.

Overall Experience

  • 62
  • 3
  • 0
  • 2
  • 3

Date Published

70
7
14
22
48

Review from Fiona D (Stepdaughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step dad had had bad experiences at previous care homes until he moved to Kings Lodge. He was not the easiest of people to care for and quite demanding with long term health and dietary needs. The compassion shown him by the whole staff team, their care planning, dedication and patience were second
to none. He received end of life care that was dignified and made his last few months happy ones for him.

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Review from John H (Son of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Kings Lodge for the last 10 months. We visited numerous homes prior to Mum moving here and as soon as we walked in, we knew it was the right choice. Mum is extremely happy here, is well cared for and is treated with the utmost respect and dignity. There are plenty of activities
to enjoy but she never feels pressured into joining in with anything if she doesn't want to. She enjoys her meals, which are freshly cooked in-house. We would have no hesitation in recommending Kings Lodge to anyone and are extremely grateful to everyone there for making my mum feel safe, comfortable, happy and well looked after.

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Review from Sarah E (Granddaughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was living in a different care home that wasn't particularly nice. He moved to Kings Lodge. The home is absolutely beautiful. The unit manager of his community was extremely kind and clearly very knowledgeable. She produced a comprehensive care plan which her team followed without question.
My grandad was very precise about his care and the entire team went over and above to ensure he was happy at all times. He had a lactose intolerance which the home was able to cater for easily. My grandad received end of life care within the home and was treated with dignity and respect until the very end. I cannot thank them enough for the care he received in his final months.

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Review from N S (Daughter of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is so happy and well cared for. I cannot fault her care.
In this strange uncertain year of 2020, I have never felt worried for my mother's safety. The staff take all the necessary precautions to keep residents protected from Covid-19 to the best of their control. They all deserve medals.

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Review from R M (Son of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looking for a placement within the Surrey area, he was very anxious about the move but thanks to the exceptional team at Kings Lodge my dad was made to feel very welcome. Dad has been at Kings Lodge since Sept 2019. It was a big step for him but he was unable to cope at home on his own
anymore. The surroundings, staff and care provided are way above any other care homes we visited in the area. It is comforting to know he is being well cared for.

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Review from Samuel W (Power of Attorney of Resident) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father (I am his POA) has been at Kings Lodge Care Home for 18months. The home itself is very nice decor and the wooded location is very impressive. However, we felt that the standard of care has been poor. My father has dementia and the staff did not appear well trained. My father's fingernails
were left uncut for months (leading to him scratching his face), he lost significant weight and was clearly not being reminded to shower/clean and there was also no adequate care plan in place. We raised our concerns with his care team but were told either it would happen (but never did) or there is nothing to be concerned about. We recently moved him (last three weeks) to a new home and the difference is in care/attitude at the new home is incredible. I, therefore, have a very good benchmark of what good/bad care looks like. I would really not recommended Kings Lodge as our experience is that there are better care homes out there.

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Review from Dominic M (Niece of Resident) published on 20 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just an amazing experience, one I could not have imagined. My aunt was admitted in January with Dementia and passed last week. The care and attention was just wonderful and in the final hours made it easier for my uncle and our family. Lovely decor and rooms, the most caring and diligent of staff. I
cannot speak highly enough of King's Lodge. I would enthusiastically recommend them to anyone.

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Review from N L (Daughter of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful surroundings, Exceptional gardens. Compassionate care team. Absolutely amazing!

Reply from Leanne Applewhite, Community Engagement Manager at Kings Lodge

Thank you for taking the time to leave us such a wonderful review, we are so glad you like our home and the care we offer.


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Review from D H (Friend of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. Modern. Friendly staff. Easy check-in/out.

Reply from Leanne Applewhite, Community Engagement Manager at Kings Lodge

Thank you for taking the time to leave us a review, always appreciated.


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Review from J B (Friend of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, kind staff. Efficient and kind. Beautiful home. Wow!

Reply from Leanne Applewhite, Community Engagement Manager at Kings Lodge

Thank you for your lovely review. We are glad you enjoyed our home and all it has to offer.


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Review from J D (Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was repatriated after breaking a leg badly while skiing. I needed somewhere easy to stay for a week to mobilise and start rehab. Aged 58, there were a few options and Kings Lodge was ideal. I had a good room and the caring staff arranged physio for me. There were good facilities for visitors and the
food was good. Whilst not primarily set up for short stays, they could not have been more helpful.

Reply from Leanne Applewhite, Community Engagement Manager at Kings Lodge

Thank you for your lovely feed back, we so enjoyed you staying with us and wish you all the best in your recovery.


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Review from Valerie C (Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are helpful - the food is very tasty. Entertainment is really good and very good wildlife. Feels like home.

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Review from G T (Friend of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a casual visitor we have found the surroundings very comfortable and the staff helpful and considerate. Our scores below are our opinion on areas encountered.

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Review from Karen G (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Kings Lodge in September 2017 from another care home in Camberley that failed to live up to expectations. They both flourished at Kings Lodge, but sadly my dad passed away in October. I was concerned my mother would be unsettled by the loss of her husband of 73 years, but the care
and compassion shown by all the front line staff have ensured that she continues to be very content and happy in her home. There are too many of the team to mention all by name, but special thanks goes to a few specific members of staff plus all those back room folk from the cleaners who keep the place immaculate to the catering team who make appetising meals and great cakes.

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Review from Elaine M (Friend of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was amazed at the whole experience at Kings Lodge. The staff are very friendly, the food is of extremely good quality and the facilities second to none. If I were to end my days here I would be more than happy.

Reply from Peter Lloyd, Sales and Marketing at Kings Lodge

Thank you for your kind words. I hope that won't be any time soon, but we're here when you need us!


Kind regards


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Review from J B (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum said that the home was the nicest place she had been and said she would like to return when I go on holiday again.
Mum was treated with respect and dignity. Food was amazingly good.
The only negative point was that Mum's clean washing had an aroma of stale urine - this smell was also present in
the corridor.
I had to rewash all her clothes when she came home.

Reply from Peter Lloyd, Sales and Marketing at Kings Lodge

Hello.
So glad your mother was happy with her stay at Kings Lodge. We have since then had a deep clean of the corridors and all bedrooms and you will find the smell is now gone. We look forward to having her back next time.


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Review from Ina B (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked my mother into Kings Lodge as I looked around other residential care homes and this one looked beautiful. Our son was married in Bali in August as he lives in Australia and all the family from the UK and the rest came from Australia. I felt that Kings Lodge came out best for my mother to respite
with lots of care. The staff were very, very friendly and my mother didn't have a bad word against them, she was treated beautifully and I wouldn't hesitate in booking her in there again.

Reply from Lisa Stevens, Director of Service at Kings Lodge

Thank you for your lovely feedback- will look forward to looking after your Mum again In the future


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Review from Alyson B (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a home from home but with utter luxury! My mother is extremely happy and contented. It's like staying in a boutique hotel but with all the care needed for each individual. All of the staff are personable, lovable and available to chat, whilst continuing with their work. They are all to be highly
commended - always going the extra mile.

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Review from Kirstein M (Granddaughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home, friendly and so welcoming.

Reply from Peter Lloyd, Sales and Marketing at Kings Lodge

Thank you for your kind words. We always strive to look after our residents giving the best surroundings and experience at Kings Lodge.
Kind regards.


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Review from Shirley Ann R (Daughter-in-law of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On bringing my father-in-law to view the home, the staff were very friendly and helpful. He has now been in respite care for nearly 4 weeks. The staff have been very supportive and he has settled in very well. He speaks highly of the staff and the facilities he has used. The food is very good and there
is plenty to choose from.

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Current Review Score: 9.5 (9.475)

Overview of Review Score

The Review Score of 9.5 (9.475) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.475 for Kings Lodge is calculated as follows: ( (218 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (27 Very Poors x 1) ) ÷ 261 Ratings = 4.475

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

2017 Knight Frank Care Home Awards

Recipient: Kings Lodge

Date: Saturday 01 Sep 2018 More details

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Meet the Team (4)

Sarah

Sarah Parkin

Job Title: Home Manager

Joined: 2019

Sarah is a Registered Mental Health Nurse by profession and has worked in various Health and social care settings for her entire adult life and her passion is shown in her work. With extensive experience, Sarah has led Kings Lodge to be rated “Good” across all 5 fields by the CQC and has made Kings Lodge the best care home throughout Surrey.

Maya Angelou “They may not remember your name but they will never forget how they made you feel.” Our residents are at the centre of all that we do and we pride ourselves in providing outstanding kind compassionate care in a beautiful environment

... Read more
Marinel

Marinel Purdea

Job Title: Deputy Manager

Joined: 2019

I have worked in care since 2013 and have always been passionate about putting people first and showing compassion. His hands-on approach means he knows the residents on a personal level and is able to lead the team in ensuring a tailored approach to their care.

“Aura is the most beautiful home I have ever worked in and that makes a huge difference to our residents.”

... Read more
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Mandi Goodwin

Job Title: Head Housekeeper

Joined: 2019

I have worked in the care field since 2014 and genuinely enjoy it.. I love engaging with the residents and their families and making people smile with my jokes!

Aura Care is so unique as it really is a family and that makes such a difference to its residents.

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Nicola Strange

Job Title: Activities

Joined: 2020

What do I love about my role? That feeling of knowing that no matter how large or small, you’ve made someone’s day. Both of my roles are varied which I enjoy. I love the administrative areas and client liaison with relatives, however I just adore spending time doing activities. I enjoy being creative and implementing activities that take the residents back to a personal memory. Shop! It gives me great please in just making someone happy and laughing.

Favourite Activity – I’m clearly a repressed Barber! I created this activity and love to “dress the scene” and set the mood. “The Blind Barber” was so popular that the gentleman want it to feature every week. I enjoy it so much and feel I missed my vocation in life!

I also get great pleasure in taking the residents for a walk or push to see my horses. They often come to visit here too.

I’m a qualified Art Restored & Art Consultant and ran my own business for 5 Years and managed a Gallery for 15 years.

Keen Equestrian & have two horses who are located next door so I love to take the residents to visit them. Being outside and keeping active is an absolute passion with rugby and golf leading as some of my favourite sports!

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