Due to the personalised nature of our services and varying needs of our residents, we encourage you to reach out to us directly to discuss pricing details tailored to your specific requirements. Our dedicated team is available to provide comprehensive information and address any questions or concerns you may have.
No restriction on visiting times within Kings Lodge.
Plenty of parking on-site for visitors of Kings Lodge.
Kings Lodge has a Review Score of 9.5 (9.458) out of 10, based on 21 reviews in the last 2 years. Over all time Kings Lodge has 69 reviews.
Review from John H (Son of Resident) published on 14 October 2020
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5.0 out of 5
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Review from Sarah E (Granddaughter of Resident) published on 14 October 2020
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5.0 out of 5
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Review from N S (Daughter of Resident) published on 14 October 2020
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4.0 out of 5
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Review from R M (Son of Resident) published on 5 October 2020
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5.0 out of 5
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Review from Samuel W (Power of Attorney of Resident) published on 5 October 2020
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2.0 out of 5
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Review from Dominic M (Niece of Resident) published on 20 March 2020
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5.0 out of 5
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Review from N L (Daughter of Resident) published on 19 March 2020
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Overall Experience
5.0 out of 5
Reply from Leanne Applewhite, Community Engagement Manager at Kings Lodge
Thank you for taking the time to leave us such a wonderful review, we are so glad you like our home and the care we offer.
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Review from D H (Friend of Resident) published on 19 March 2020
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5.0 out of 5
Reply from Leanne Applewhite, Community Engagement Manager at Kings Lodge
Thank you for taking the time to leave us a review, always appreciated.
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Review from J B (Friend of Resident) published on 18 March 2020
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Overall Experience
5.0 out of 5
Reply from Leanne Applewhite, Community Engagement Manager at Kings Lodge
Thank you for your lovely review. We are glad you enjoyed our home and all it has to offer.
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Review from J D (Resident) published on 16 March 2020
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5.0 out of 5
Reply from Leanne Applewhite, Community Engagement Manager at Kings Lodge
Thank you for your lovely feed back, we so enjoyed you staying with us and wish you all the best in your recovery.
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Review from Valerie C (Resident) published on 25 February 2019
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4.0 out of 5
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Review from G T (Friend of Resident) published on 20 November 2018
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5.0 out of 5
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Review from Karen G (Daughter of Resident) published on 14 November 2018
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5.0 out of 5
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Review from Elaine M (Friend of Resident) published on 21 September 2018
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5.0 out of 5
Reply from Peter Lloyd, Sales and Marketing at Kings Lodge
Thank you for your kind words. I hope that won't be any time soon, but we're here when you need us!
Kind regards
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Review from J B (Daughter of Resident) published on 21 September 2018
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5.0 out of 5
Reply from Peter Lloyd, Sales and Marketing at Kings Lodge
Hello.
So glad your mother was happy with her stay at Kings Lodge. We have since then had a deep clean of the corridors and all bedrooms and you will find the smell is now gone. We look forward to having her back next time.
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Review from Ina B (Daughter of Resident) published on 13 September 2018
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5.0 out of 5
Reply from Lisa Stevens, Director of Service at Kings Lodge
Thank you for your lovely feedback- will look forward to looking after your Mum again In the future
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Review from Alyson B (Daughter of Resident) published on 12 September 2018
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5.0 out of 5
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Review from Kirstein M (Granddaughter of Resident) published on 12 September 2018
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5.0 out of 5
Reply from Peter Lloyd, Sales and Marketing at Kings Lodge
Thank you for your kind words. We always strive to look after our residents giving the best surroundings and experience at Kings Lodge.
Kind regards.
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Review from Shirley Ann R (Daughter-in-law of Resident) published on 12 September 2018
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5.0 out of 5
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Review from J B (Son of Resident) published on 12 September 2018
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5.0 out of 5
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The Review Score of 9.5 (9.458) out of 10 for Kings Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.458 for Kings Lodge is calculated as follows: ( (208 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (27 Very Poors x 1) ) ÷ 249 Ratings = 4.458
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kings Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2019
Sarah is a Registered Mental Health Nurse by profession and has worked in various Health and social care settings for her entire adult life and her passion is shown in her work. With extensive experience, Sarah has led Kings Lodge to be rated “Good” across all 5 fields by the CQC and has made Kings Lodge the best care home throughout Surrey.
Maya Angelou “They may not remember your name but they will never forget how they made you feel.” Our residents are at the centre of all that we do and we pride ourselves in providing outstanding kind compassionate care in a beautiful environment
Job Title: Deputy Manager
Joined: 2019
I have worked in care since 2013 and have always been passionate about putting people first and showing compassion. His hands-on approach means he knows the residents on a personal level and is able to lead the team in ensuring a tailored approach to their care.
“Aura is the most beautiful home I have ever worked in and that makes a huge difference to our residents.”
Job Title: Head Housekeeper
Joined: 2019
I have worked in the care field since 2014 and genuinely enjoy it.. I love engaging with the residents and their families and making people smile with my jokes!
Aura Care is so unique as it really is a family and that makes such a difference to its residents.
Job Title: Activities
Joined: 2020
What do I love about my role? That feeling of knowing that no matter how large or small, you’ve made someone’s day. Both of my roles are varied which I enjoy. I love the administrative areas and client liaison with relatives, however I just adore spending time doing activities. I enjoy being creative and implementing activities that take the residents back to a personal memory. Shop! It gives me great please in just making someone happy and laughing.
Favourite Activity – I’m clearly a repressed Barber! I created this activity and love to “dress the scene” and set the mood. “The Blind Barber” was so popular that the gentleman want it to feature every week. I enjoy it so much and feel I missed my vocation in life!
I also get great pleasure in taking the residents for a walk or push to see my horses. They often come to visit here too.
I’m a qualified Art Restored & Art Consultant and ran my own business for 5 Years and managed a Gallery for 15 years.
Keen Equestrian & have two horses who are located next door so I love to take the residents to visit them. Being outside and keeping active is an absolute passion with rugby and golf leading as some of my favourite sports!
