Kings Manor Care Home

Pavey Run, Ottery St Mary EX11 1FQ
Submit a Review
9.5 36 Reviews
  • Kings Manor Care Home, Ottery St Mary
Set amongst countryside on the outskirts of the beautiful market town of Ottery St Mary, King’s Manor is a luxurious purpose-built care home with 66 comfortable en-suite rooms set over three floors.

The aim is to provide unique and personalised assistance to each individual in high-quality accommodation – in an idyllic and tranquil setting.

The home is surrounded by beautifully landscaped gardens with the rooms on the ground floor enjoying access to the gardens from private patio areas.

The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding nursing, residential and dementia care within tailored and stylish surroundings.

King’s Manor is designed to ensure the people living with us enjoy a ‘home from home’ atmosphere with a choice of stunning areas and facilities to relax in or to entertain friends and family.

The bright lounges have views over open countryside with access to outside space on all levels from one of the many terraces.

Kings Manor has recently introduced CCFTV, a not-for-profit organisation focused on safety in dementia care. Its mission is to advocate for and promote independently monitored camera systems in communal areas and private rooms in care homes.

Show Kings Manor Care Home on the Map

Care Provided by Kings Manor Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marita Westaway (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Kings Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,815
    • Self-Funded Residential Dementia Care from £2,015
    • Self-Funded Nursing Care from £2,035
    • Self-Funded Nursing Dementia Care from £2,235

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Kings Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Kings Manor Care Home Reviews (36)

Total of 36, showing 1-20
9.5

Kings Manor Care Home has a Review Score of 9.5 (9.453) out of 10, based on 16 reviews in the last 2 years. Over all time Kings Manor Care Home has 36 reviews.

Overall Experience

  • 29
  • 6
  • 0
  • 1
  • 0

Date Published

36
6
10
16
20

Review from Alison W (Mother of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was looked after from Feb 24 to Sept 24. She enjoyed a good chat with the staff. Who were very friendly towards her and I feel that they enjoyed her company as well.
The rooms are nice, and spacious and were kept clean overall all but more could have been done.
The care was very good, however
at times also a little lacking, this was due to staffing levels.
Towards the end of Mum's care, the end-of-life care seemed a little rushed and didn't flow as well as I thought, but this was all new to me. I was allowed to stay with my mum until she passed, which was very peaceful in the end. The staff looked after me and were very kind, nothing was rushed or too much for them.
Kings Manor is a lovely care home with wonderful staff, they all work hard and are passionate. It has a lovely aspect, the scenery around the building, the pleasant garden, and the balconies you can sit and chill out on.
I am happy my mum spent the end of her life here, I believe my mum was happy with the choice.
Thank you.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Thank you for your kind review, I am happy to hear that staff were attentive to both Mum and your family and that you feel she was happy at Kings Manor. She was a lovely lady, who we were privileged to care for in her final days.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Daughter-in-law of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff show empathy and care. We are satisfied that our family member is in the best possible hands at Kings Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad came into Kings Manor back in June and has settled in. The staff are very attentive, caring, and professional, and always happy to chat with him and help my Dad. It is very comforting to us all especially my Mum that my Dad is comfortable and well cared for. However, we do feel that sometimes there
is a lack of communication between the staff and family. We also feel that the cleanliness of Dad's room is not always to the standard we would like. Overall we are happy with the home facilities, Dad's room, and importantly the care he receives. Thank you.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Many thanks for your lovely review, it is so nice to hear that Dad has settled in well and that the team are happy to chat. I am sorry that you feel there is a lack of communication, we will strive to improve on this, but please feel free to contact me directly with any concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H A (Granddaughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor communication between the staff members and resident's family members. I don't think the families are told enough about the residents health and safety. If the resident has been/or is unwell and is taking medication for it, then the families should be told.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

I am sorry that you have these concerns, please be assured that your Nan's wellbeing is our priority, I would be happy to meet with you to discuss your concern in more detail.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Son of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was looked after in Kings Manor Care Home from May to October 2024. During this time all of the staff were caring, friendly, helpful, and professional. The environment was clean comfortable and pleasant with lovely views which Dad enjoyed. Dad settled after a while and enjoyed chatting to the
staff and other clients. Overall I feel Kings Manor was a good choice and gave Dad the best quality of life possible for him.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Thank you for your lovely review. I am pleased that you felt that King's Manor was a good choice for Dad. He was a pleasure to look after and, as you say, enjoyed a good chat with the staff and other residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Niece of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Easily the best option we looked at in the area. Great care, facilities, and staff. No residents are left sitting around in a circle in the lounge to entertain themselves. No faint aroma of urine which pervades quite a few homes.
Would heartily recommend it.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Thank you very much for your lovely review which I will relay to the team, I am really pleased that you chose Kings Manor as the home for your loved one. We pride ourselves on treating every resident as an individual and tailor our care around them.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and caring establishment.
Activities seem varied and regular.
Staff are attentive and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicholas Y (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great care home which is ideal for my father's care and health needs. It's a real team effort by all the different staff disciplines to deliver care with tact, humour and diplomacy. It's so good for the family to know that Father is safe and very well cared for - he even takes part in some
of the wide range of activities which are on offer. He enjoys the food and eats well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J N (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Kings Manor from the hospital after having broken her hip and with pressure sores, a UTI and an unwillingness to eat and drink. Working with the local GP she was prescribed antibiotics that she would actually take, she was turned at frequent intervals and kept clean and dry. The staff
were encouraging so that she drank nutritious drinks but would not eat. Finally, her body failed. At all times she was treated with care and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L G (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kings Manor is a home-from-home. All residents are extremely well cared for. Staff go over and beyond to help new residents settle in and support their families through the process. The activity team are very good at encouraging residents to get involved and make the most of the opportunities on offer.
As a family, we have noticed an improvement in her since being in Kings Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W N (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after our dad. Everyone has been so friendly and approachable to make sure Dad's stay enjoyable as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise P (Wife of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has now sadly died spent the last two months of his life at Kings Manor Care Home.
I simply couldn't speak too highly of the loving care he received while he was there. All the staff were kind, caring and considerate both to him and me when I visited. Kings Manor is indeed a huge asset
to the region and I would have no hesitation in recommending it to absolutely anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V P (Wife of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Kings Manor Care Home since April this year. The home is well looked after and what makes the place is the staff, they are all so caring for my husband and myself. When I say all I mean all, everyone who works there. I was a bit dubious about the home but when I visited prior
to him going in, I knew this was a good place for him. All the family agree with me that he couldn't be in a better place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter W (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Kings Manor in October 2019 aged 94 and died May 2023 aged 97 and a half. Throughout her time at Kings Manor she received excellent care, love and attention. She considered Kings Manor to be her home and the staff as her friends or even her extended family. 5 Members of Kings Manor
staff attended her recent funeral (making a round trip of 20+ miles) which says a lot about their attitude towards those in their care. Obviously the home is expensive, but in my opinion, well worth it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christopher R (Son of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Kings Manor Care Home just before Christmas 2019. Mum was one of the first residents at Kings Manor Care Home. Mum has just passed away and the care she received during her last days and throughout her time at Kings Manor was exceptional. I would highly recommend this home to anyone looking
for first-class care. Mum's carer gave Mum care beyond anything we could have wished for!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy B (Son of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kings Manor have looked after my mother for 2 years because she needed more care than we could give her as a family and had worsening dementia. We wanted to know she was safe. The environment Mum lived in was happy and homely with an exceptional standard of care and Mum was always treated with dignity.
The nursing care that she received before passing away was also excellent.
I would have no hesitation in recommending the home as a place of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son-in-law of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law who suffered from dementia was placed on end of life care following a heart attack at the end of July. Due to her need for 24 hour nursing care she was transferred from hospital to Kings Manor Care Home. The home itself is wonderful as are all the staff. My mother in law received excellent
care and she was very happy during the nine weeks she was cared for. We as a family cannot thank you enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tim B (Son of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The pastoral and medical care my mother has here makes her, and our, life easier as we have no worries about the way she is looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul R (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy in Kings Manor that she tells me every time I come to visit. The staff are so caring and friendly and Mum has made firm relationships with both staff and residents. The activities are amazing and I would name the organiser for special mention if I could.
I am full of gratitude for
both management and care staff's handling of the whole pandemic, for keeping Mum safe and for welcoming us all in when it was safe to do so. Bless you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan P (Husband of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very spacious and the rooms and facilities are excellent. The care of the residents and the attitude of staff is first class and cannot be faulted at all levels.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for Kings Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.453 for Kings Manor Care Home is calculated as follows: ( (117 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 192 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Marita

Marita Westaway

Job Title: Home Manager

Joined: 2021

Hello, my name is Marita and I have worked in the care sector for many years both in the NHS as a Registered Nurse and in the private sector initially as a Clinical Lead and then as a Home Manager.


I am passionate about providing excellent care to those who chose to live at Kings Manor. We are also supporting the vibrancy of the brilliant Ottery Community of which we are proud to be a part.


Caroline

Caroline Orrell

Job Title: Deputy Manager

Joined: 2020

I am a registered nurse with a lot of experience in managing care homes. I am excited to be working for Maria Mallaband Care Homes and in particular working at Kings Manor Care. I am looking forward to supporting the home manager in developing the home further to become a well respected care home where people can be assured of good care, In lovely surroundings.


Clare

Clare Tidball

Job Title: Hospitality Manager

Joined: 2021

With over 30 years hospitality experience, I am looking forward to working for Maria Mallaband at Kings Manor. Our aim is to provide the best luxury environment for the people who have chosen to live with us. We are fortunate to have spacious bedrooms, light airy restaurants together wonderful lounges and spectacular gardens. My role is to ensure we offer a quality product and deliver high levels of service to everyone.


Michelle

Michelle Stroude

Job Title: Head Chef

Joined: 2019

'I love eating food just as much as I love cooking it! I grew up in a small village just outside Bristol and graduated from Brunel Catering College in 1994. I have worked in catering for many years and I am extremely excited to be moving on to a new chapter as Head Chef of Kings Manor and looking forward to bringing care home food to the modern era. In my spare time, I enjoy taking my dogs for long walks along the beach.'


Frequently Asked Questions about Kings Manor Care Home

What types of Care is Kings Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kings Manor Care Home provide?

Palliative Care, Day Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Kings Manor Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Kings Manor Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kings Manor Care Home to the centre of Ottery St Mary?

0.9 mile(s) as the crow flies, distance by road may be significantly further.