Kings Manor Care Home

Pavey Run, Ottery St Mary EX11 1FQ
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9.5 36 Reviews
  • Kings Manor Care Home, Ottery St Mary
Set amongst countryside on the outskirts of the beautiful market town of Ottery St Mary, King’s Manor is a luxurious purpose-built care home with 66 comfortable en-suite rooms set over three floors.

The aim is to provide unique and personalised assistance to each individual in high-quality accommodation – in an idyllic and tranquil setting.

The home is surrounded by beautifully landscaped gardens with the rooms on the ground floor enjoying access to the gardens from private patio areas.

The luxurious, interior-designed surroundings are tailored to the needs of individuals, ensuring people can benefit from outstanding nursing, residential and dementia care within tailored and stylish surroundings.

King’s Manor is designed to ensure the people living with us enjoy a ‘home from home’ atmosphere with a choice of stunning areas and facilities to relax in or to entertain friends and family.

The bright lounges have views over open countryside with access to outside space on all levels from one of the many terraces.

Kings Manor has recently introduced CCFTV, a not-for-profit organisation focused on safety in dementia care. Its mission is to advocate for and promote independently monitored camera systems in communal areas and private rooms in care homes.

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Care Provided by Kings Manor Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Marita Westaway (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Kings Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,815
    • Self-Funded Residential Dementia Care from £2,015
    • Self-Funded Nursing Care from £2,035
    • Self-Funded Nursing Dementia Care from £2,235

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Kings Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Kings Manor Care Home Reviews (36)

Total of 36, showing 21-36
9.5

Kings Manor Care Home has a Review Score of 9.5 (9.453) out of 10, based on 16 reviews in the last 2 years. Over all time Kings Manor Care Home has 36 reviews.

Overall Experience

  • 29
  • 6
  • 0
  • 1
  • 0

Date Published

36
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10
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20

Review from P B (Niece of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have always found the home to be very clean and the staff I have been in contact with extremely helpful and friendly.
I know in the past the food has not always been good, but recently some improvement, so good to know.

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Review from Jean T (Partner of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family are very happy at the treatments and attention that my partner receives at
Kings Manor. Staff are lovely and food is excellent. We know that sadly he will never be able to come home again so are happy that he is well cared for.

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Review from John W (Son of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father required residential care at short notice as a result of my mother falling and breaking her hip and my father's dementia. The managers and staff at Kings Manor have provided very high-quality care and support to both with calm professionalism and sensitively delivered compassion.
My mother has recovered and is now living independently but my father has decided to make Kings Manor his permanent home.

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Review from R C (Son of Resident) published on 13 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Kings Manor in a rather weak state for respite after a hospital visit. Right from the start, he described Kings Manor as a 'luxury hotel'! After 24-hour care and attention and excellent food, he has come on leaps and bounds. He has made new friends, and to our surprise, decided to
stay! The staff are very approachable, friendly, caring. There's a beautiful garden and a lovely peaceful environment. Thank you. It's a pleasure to visit him to see him so happy.

Reply from Marita Westaway, Home Manager at Kings Manor Care Home

Thank you so much for your kind feedback; it's been an absolute pleasure to support you and your father. We are so pleased that he has settled so well.


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Review from Shirley R (Sister of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I visited the home before my sister was transferred from hospital. We were impressed with the facilities, cleanliness, and friendliness of the staff. She was only there for one week so cannot comment on Activities or Value for money.

Reply from Marita Westaway, Manager at Kings Manor Care Home

Many thanks for your lovely review which was much appreciated, I will pass your comments on to our team. It was a pleasure to be able to look after your sister and wish you and your family all the best for the future. Kindest regards, Marita.


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Review from S B (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for and treated with affection. Staff seem genuinely interested in her wellbeing and in her as a person. Information about her past life likes and dislikes is welcomed and noted. I feel welcomed and appreciated as a visiting relative and staff are unfailingly polite. Short of being
able to remain in her own home I feel that mum is in the best place she could be.

Reply from Sabrina Waterhouse, Community Liaison Co-ordinator at Kings Manor Care Home

Thank you for taking the time to review our home and for such a lovely response which means a lot to all the team here at Kings Manor Care Home. It is such a pleasure having your mum at the home with us and looking forward to seeing you visiting us again soon.


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Review from A J (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has only been here a little more than a week and I was well informed of what to expect and that is is a learning curve on all sides.
Everyone is very approachable and happy to help with all the questions and information transfer at this early stage. I feel very comfortable with the decision
to bring my father here. The only difficult time I was aware of was when they were short-staffed though someone was off ill at a weekend.

Reply from Sabrina Waterhouse, Community Liaison CoOrdinator at Kings Manor Care Home

Thank you so much for your review. We are so delighted that you are happy with your decision to bring your father into our care. We really enjoy having him in the home with us here. Thank you again, Sabrina


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Review from Joanne I (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been on respite since before Christmas and the level of care my mom has received is outstanding. The house manager is always available if there are any concerns. The food is excellent with a good variety and special diets adhered to. The team work well together and support the family as well
as the residents.

Reply from Sabrina Waterhouse, Community Liaison Coordinator at Kings Manor Care Home

Thank you so much for the lovely review, Joanne. We really do enjoy having your Mom in our home here and also getting to know all your family too. Looking forward to seeing you soon, Sabrina.


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Review from P M (Son of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care and attention that our father is receiving at King's Manor. In particular, the pleasing and commendable staff who no matter what their job or role, have the time and willingness to talk with and more importantly, listen to him at a time when he is feeling anxious and
insecure.

Reply from Sabrina Waterhouse, Community Liaison CoOrdinator at Kings Manor Care Home

Thank you for taking the time to review the home, we are so pleased to have your dad living with us. We look forward to seeing you at the home soon.


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Review from Susan R (Partner of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's all about peace of mind. I went away leaving my partner for the first time. You made me feel I was not doing something wrong. Peace of mind was fabulous. The staff, all the staff were fabulous. I rang just to make sure he had settled. They were fabulous, I love them all. I had the break that I
needed.

Reply from Sabrina Waterhouse, Community Liaison Coordinator at Kings Manor Care Home

Thank you so much for your lovely review, Susan. We are really enjoying having your partner at the home with us and we are all looking forward to seeing you both again soon.


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Review from D A (Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and helpful.

Reply from Sabrina Waterhouse, Manager at Kings Manor Care Home

Thank you so much for your review. We are looking forward to having you stay with us again soon.


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Review from Eva P (Friend of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have stepped into this lovely care home, smiling faces, very helpful and kind staff greeted me. The rooms are beautiful and clean, the food is great. All the staff always had a kind word to us and to the residents that I have met. The residents were well looked after and looked to have
been enjoying themselves, a lot. I have enjoyed all my visits to the care home.

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Review from Gill L (Daughter of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After an extensive search for a suitable nursing home for Dad, we have been so fortunate to find Kings Manor. It has given us peace of mind to know that he's in a beautiful home (which looks and feels like a 5* hotel) with staff who are wonderful, so caring, friendly and professional. Nursing care is
24/7. His room has a fantastic outlook, is spacious, has its own wet room and it is wheelchair friendly too. Corridors are wide, tastefully decorated and visitors are welcome at any time. Dad has settled in with the help of all the team. He is treated with dignity and humour but also the team look after the immediate family too. Activities are well planned and varied. The food is tailored to Dad's needs and he looks forward to mealtimes! The bistro provides us with a place to chat and relax and there's even a playroom for younger visitors. Thank you Kings Manor for taking such good care of Dad.

Reply from Sabrina Waterhouse, Community Liaison CoOrdinator at Kings Manor Care Home

Thank you so much for the review of our home, it is so lovely to have your dad living with us. We are so glad that you are happy with the care that he is receiving at the home and it is always such a pleasure to see you and your family here.


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Review from Kay S (Daughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kings Manor staff have done a wonderful job settling mum into her new home over the last month. They have spent a lot of time getting to know her and learning about her needs and wishes. All the staff care about mum and it is lovely to see how they look after her. The bedrooms and facilities are all
brand new and purpose-built creating a spacious and lovely home. We are so pleased we found Kings Manor for mum.

Reply from Sabrina Waterhouse, Community Liaison CoOrdinator at Kings Manor Care Home

Thank you so much for the lovely review Kay, it is such a pleasure to have your mum living at the home here with us.


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Review from Jayne M (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in a care home for 4 years and recently relocated to be near the family.
Kings Manor Care Home is an absolutely fabulous home, particularly because the staff are truly caring and warm. The facilities are exceptional and with a purpose-built home, it provides everything mum could want.
The residents are all treated with the utmost respect. Mum is extremely content and loves the excellent food!

Reply from Sabrina Waterhouse, Community Liaison CoOrdinator at Kings Manor Care Home

Thank you so much for your lovely comments about our home and team. We are so glad that you are happy with the care that mom gets with us, we love having her living in the home and we do all really enjoy you and your family coming to visit.


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Review from Keith P (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Kings Manor on 2nd July and we are delighted with the quality and level of care. The staff are so helpful and seem to be working as a great team. Equally importantly, our father who is 87 and they have been married for 64 years is made so welcome whenever he visits and feels at home when
he is there. Kings Manor and the staff are fantastic. We could not be happier.

Reply from Sabrina Waterhouse, Community Liaison CoOrdinator at Kings Manor Care Home

Thank you so much for your review, we are glad that you are so happy with the team here at Kings Manor. We are delighted to have mom living at the home and are always looking forward to seeing your father coming to visit.


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Current Review Score: 9.5 (9.453)

Overview of Review Score

The Review Score of 9.5 (9.453) out of 10 for Kings Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.453 for Kings Manor Care Home is calculated as follows: ( (117 Excellents x 5) + (59 Goods x 4) + (5 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 192 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kings Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (5)

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Meet the Team (4)

Marita

Marita Westaway

Job Title: Home Manager

Joined: 2021

Hello, my name is Marita and I have worked in the care sector for many years both in the NHS as a Registered Nurse and in the private sector initially as a Clinical Lead and then as a Home Manager.


I am passionate about providing excellent care to those who chose to live at Kings Manor. We are also supporting the vibrancy of the brilliant Ottery Community of which we are proud to be a part.


Caroline

Caroline Orrell

Job Title: Deputy Manager

Joined: 2020

I am a registered nurse with a lot of experience in managing care homes. I am excited to be working for Maria Mallaband Care Homes and in particular working at Kings Manor Care. I am looking forward to supporting the home manager in developing the home further to become a well respected care home where people can be assured of good care, In lovely surroundings.


Clare

Clare Tidball

Job Title: Hospitality Manager

Joined: 2021

With over 30 years hospitality experience, I am looking forward to working for Maria Mallaband at Kings Manor. Our aim is to provide the best luxury environment for the people who have chosen to live with us. We are fortunate to have spacious bedrooms, light airy restaurants together wonderful lounges and spectacular gardens. My role is to ensure we offer a quality product and deliver high levels of service to everyone.


Michelle

Michelle Stroude

Job Title: Head Chef

Joined: 2019

'I love eating food just as much as I love cooking it! I grew up in a small village just outside Bristol and graduated from Brunel Catering College in 1994. I have worked in catering for many years and I am extremely excited to be moving on to a new chapter as Head Chef of Kings Manor and looking forward to bringing care home food to the modern era. In my spare time, I enjoy taking my dogs for long walks along the beach.'