Review from M B (Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience

I have nothing to say other than praise for the staff, without exception, they are pleasant and friendly in manner, always ready to help or listen or fo any little take if needed (like for insurance, of I am in the lounge and to tied to go to my room for something, they will cheerfully nip to my room

for me, and if I'm in bed and need anything, the same applies). All the residents say, like me, how kind, helpful and willing they all are to help.

Reply from Sandeep Gourlay, CLM at Wimbledon Common Care Home - Avery Collection

Thank you so much for the lovely feedback; we are pleased to hear of your positive experience.

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Review from Fiona S (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience

My father was cared for here for three and a half years, and I can honestly say that every member of staff I met was wonderful with him. He was not always easy, but they coped with him with patience, professionalism and love. Amazing!

Reply from Sandeep Gourlay, CLM at Wimbledon Common Care Home - Avery Collection

Hi Fiona, thank you for your kind words; it was our pleasure to care for your father.

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Review from Elizabeth N (Daughter of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience

Mum really did not want to go to a home. She loved being in her own home and beautiful garden. Although she felt she was managing, even with carers, she was finding it increasingly difficult with early Dementia, poor sight and mobility. She finally agreed to a trial at Signature Wimbledon for a month,

and we were all hoping that she would want to stay but expected her to want to go home again. The first week was hard because she had to isolate, but once she was able to meet the other residents and join in the activities, she quickly settled and was happy. At the end of the second week, she said she had decided to stay. She said the staff were always so kind and helpful, she had made friends, there were lots going on, she loved her room, she said the food was very good, and she said, we (her family) were very clever to find such a nice place for her! Huge sigh of relief all-around! Thank you to all the team.

Reply from Sandeep Gourlay, CLM at Wimbledon Common Care Home - Avery Collection

Dear Elizabeth, We are so happy your mum has decided to stay with us. She is an absolute pleasure to have in the home and is loved by all.

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Review from James M (Son of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

Thank you for taking such good care of my mum; she is happy and settled. It is lovely to hear about all the activities she is taking part in and knowing that she is safe and well cared for.
It was a difficult decision to move Mum to a care home, but we are thankful to have found the right home for

Mum, and the whole process was seamless from the initial phone call to moving in. Thank you for what you do.

Reply from Sandeep Gourlay, CLM at Wimbledon Common Care Home - Avery Collection

Thank you for your review. It is our pleasure to care for your mum; she has settled in really well and is a joy to have in the home.

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Review from Melissa P (Friend of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

Good care home, nice staff. Very clean, and overall, good level of service. Was very clean and up to standards. Can’t comment on activities as wasn’t applicable. Nor can comment on value for money as just a friend and not the one who is paying.

Reply from Sandeep Gourlay, CLM at Wimbledon Common Care Home - Avery Collection

Thank you for your review; we appreciate you taking the time to pass on your feedback.

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Review from K S (Relative of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience

We really appreciate the fantastic care that they give. Everyone at Signature has come together and coped so well over the last year and made the best of a difficult situation.

Reply from Sandeep Gourlay, CLM at Wimbledon Common Care Home - Avery Collection

Thank you for your kind words; we are very proud of Team Wimbledon for their hard work during a challenging time.

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Review from Harriette P (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience

Signature Wimbledon looked after my mum until her recent death from Dementia aged 72. I cannot recommend this care home highly enough, especially having had an experience of a far less impressive place prior to mum's move in 2019. The facilities, activities schedule and food were all excellent - just

as good if not better than the website promises. But the most important thing is how genuinely kind, respectful and knowledgeable all of the staff are - the dementia team especially deserve all possible praise. Mum was treated impeccably, and with genuine care and love, from the moment she arrived until she sadly died. Even during the Covid lockdowns, we were reassured that she was in the best possible hands, and they facilitated as much visiting, videos and calls as we could have hoped for - especially once she was in 'end of life'. We were and are hugely grateful.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Dear Harriette, thank you for your review.
It was a great pleasure to have your mother with us.
We really appreciate your tolerance and understanding, during this difficult period, during which Covid has such an impact on our lives.
Please accept our best wishes for the future.
Kind regards.

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Review from S G (Friend of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience

My dear friend moved into Signature Wimbledon over Christmas, and on recent conversations with him, it is lovely to hear how happy and settled he is. He is full of compliments about the staff, the activities and speaks very highly of the food he is being served. We were very worried about his move,

but it is very reassuring to hear how happy he is.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Thank you very much for your review, and we hope to see you soon.
Kind regards.

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Review from Sophie M (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience

My mother was a resident for 14 months at Wimbledon. She sadly passed away recently due to old age, as her Alzheimers increased the reality meant we needed a different type of help. So moving into Wimbledon Signature, having been recommended, was a positive change. We returned to being her son and daughter

again and throughout her stay, not easy at times for her or the staff, but they continued to be caring, thoughtful, with humour and understanding of my mother as a person and a person with dementia. The home is kept spotless, the receptionists know who you are and often what my mother had been up to. The food has improved and I think got to a high standard, especially over lockdown. I think you can often judge somewhere by the staff and here at Wimbledon the top managers have changed a few times but the core team and carers have remained the same, which is important. I have great respect for what they do and thank you that we found Wimbledon for her last 14-months. Thank you.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Dear Sophie, we are very grateful you chose Signature at Wimbledon for your mother's care. She was a lovely lady and full of character. We always admired and welcomed your involvement in her care. You both have always been a pleasure to deal with.
Kind regards,
From all the team.

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Review from Jennie T (Wife of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience

My husband was a resident for some 14 months. He had severe mobility issues, but these never seemed to present a problem for the lovely staff who were so patient and kind at all times. The room he occupied was perfect in terms of size and facilities, and the amenities in the home were excellent, as

was the food. I would certainly recommend this home, and have, indeed, already done so.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Dear Jennie
Thank you for your review.
Your husband was such a lovely man and we were very fortunate to have him as a resident.

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Review from B K (Respite Resident) assisted by family/friend published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience

I have had a wonderful stay and I'm sad to be leaving as I made so many dear friends with whom I shall definitely keep in touch.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

We are very pleased you enjoyed your stay with us and thank you for your kind words.
You would be very welcome to visit.
Kind regards.

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Review from Michael R (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident for over three years, having been one of the first to move into the home which was then under different ownership. She has been very happy throughout her stay. The staff are very friendly, extremely attentive and patient in dealing with the differing needs of the residents.

There are many activities for residents who choose to take part, the food is good and, as one would expect for a recently-built facility, the residents' rooms and immediate surroundings are of excellent quality. During the current coronavirus outbreak, the provision of video calls has been really helpful in maintaining contact with my mother. The turnover of staff is a bit of concern (there have been several general managers in post over the period) and sometimes the channels of communication/follow up on actions could be better, but overall the quality of care is very good.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Dear Michael
Thank you for your kind words.
We value your mother as one of our longer residents and are very fortunate she is with us.

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Review from G T (Son of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience

Signature at Wimbledon provide excellent care for my mother with her advanced stages of Dementia. The staff are caring and the team provide many activities for the residents despite the challenges that their illnesses bring. Most importantly Mum seems very happy at Signature.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Thank you for your kind comments. It is our pleasure to look after your mother.

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Review from E R (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

Signature Wimbledon is a care home in the true sense of those words. The residents are encouraged to view it as their home and every effort is made to assist families to make their relatives room as comfortable and familiar as possible. The initial consultation with the senior care team was impressive

and reassuring and they continue to be open and receptive to ongoing care dialogues. The local GP surgery is two minutes down the road and there is a reassuring relationship with Signature with weekly GP visits. The Signature staff are all polite and respectful and go out of their way to get to know the residents. Nothing is too much trouble and every effort is made to celebrate life in as many diverse ways as possible throughout the course of each year. The atmosphere in the dining room is relaxed and friendly and the food is excellent, with carefully chosen ingredients to ensure a good balance of nutrients and manageable portion sizes. The activities team work hard to offer an impressive and varied daily visit ranging from big-screen crosswords in the cinema to shopping trips to local centres

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Thank you for your review.
It is lovely to see your mother so happy since her move to a garden room.

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Review from C G (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience

Signature in Wimbledon is an outstanding facility. The care team is excellent and the whole facility is five-star from the nursing to the food, entertainment and general feel and ambience. The team greet you with a smile and everyone goes beyond to make sure my mother is well, both physically and emotionally.

I highly recommend Signature Wimbledon. We feel like family.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Thank you for your review. Your mother is such a lovely lady and we are very lucky to have her stay with us.

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Review from C M (Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience

A pleasant place to live where friends and relatives of residents can enjoy temporary Signature accommodation.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Many thanks for your review, and it is our pleasure to have you with us.

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Review from Douglas S (Respite Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience

As indicated in the tick boxes below, I have been completely satisfied with everything connected with my short (4 weeks respite care) stay at Signature. The building, it's design and facilities is of the standard of a 1st class hotel. The staff are welcoming, helpful and efficient. I was particularly

impressed with the patience and kindness they showed with some residents who were stressed or with medical problems. I enjoyed many of the activities, although some were not of any particular interest, which is only to be expected with a diverse audience. The food in the dining room was good and the service quick and efficient. The tables, crockery and cutlery are spotless.
If necessary, I will return next year.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Thank you, Douglas.

It was a pleasure to have you stay with us.

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Review from P R (Resident) assisted by family/friend published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

I've been offered help and friendship from members of the staff and the other residents here.
I feel very safe and well cared for.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Thank you for your review.
It is our pleasure to have you stay with us.

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Review from Elizabeth H (Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience

I feel well cared for and looked after here. If you have to be in a care home, I think this is a good one. You are asked what activities you would like to happen. You are listened to and the staff act upon this. I understand that it is expensive but I do not know how much it costs.

Reply from Maurice Walsh, Client Liaison Manager at Wimbledon Common Care Home - Avery Collection

Thank you for your review, Elizabeth.
We are fortunate to have you as a resident.

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Review from Lisa F (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

This is a caring place. The staff are genuinely fond of the residents. The food is wonderful and the activities team do a brilliant job. My dad did so many different activities in his last days. The home is extremely clean and well decorated. Respect is the order of the day here.

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Wimbledon Common Care Home - Avery Collection

Care Provided by Wimbledon Common Care Home - Avery Collection

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Funding & Fees Guide for Wimbledon Common Care Home - Avery Collection

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