Kingsway View

Bramble Drive, Derby DE22 3ZB
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9.9 24 Reviews
  • Kingsway View, Derby
Kingsway View offers modern living in a brand new state of the art care home offering residential, respite and dementia care - conveniently located opposite the Kingsway Retail Park and with great links to the A38 and A156.

There are 80 rooms altogether, with ensuite facilities, televisions and wi-fi connection. The home also boasts light and bright living and dining areas, where residents can socialise, relax, and enjoy a range of nutritional meals and snacks prepared by the inhouse kitchen team.

Socialisation is a key focus for Kingsway View. There is an onsite café where residents can socialise with others in the home or enjoy visits with their loved ones. There is also plenty of opportunities for quiet time for residents who prefer time relaxing in their own company, including the secured, landscaped gardens which are ideal for enjoying time outside.

The home has a team of care professionals committed to making each day enjoyable for all residents. Their experience and training allows them to provide care that is suitable to a range of needs and requirements.

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Care Provided by Kingsway View

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 80 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joanne Thundercliffe (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Kingsway View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kingsway View Reviews (24)

Total of 24, showing 1-20
9.9

Kingsway View has a Review Score of 9.9 (9.911) out of 10, based on 16 reviews in the last 2 years. Over all time Kingsway View has 24 reviews.

Overall Experience

  • 23
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Date Published

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Review from Gwen B (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident at Kingsway View since July 2024. I cannot express how professional, caring, thoughtful and kind the staff are. They helped Mum settle and she now enjoys her life there very much taking part in activities and socialising with other residents. Living on her own for the past few
years she is now enjoying having social interaction and company once more. She is always telling me how much she likes it and the activities she has been involved with, she is like a different person - back to her old self. Thank you.

Reply from Joanne Thundercliffe, General Manager at Kingsway View

Thank you so much for your kind words. It's an absolute pleasure to care for your Mum on a daily basis. So pleased that our amazing team have made such a difference.


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Review from I B (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Kingsway View are very helpful and friendly. The care home is like a five star hotel and there is always some activity going on. Since my dad moved in last year, he looks 10 years younger and full of enthusiasm.

Reply from Joanne Thundercliffe, General Manager at Kingsway View

Thank you so much for leaving us such a positive review. Your dad is a pleasure to care for. The best receptionist to date!


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Review from M E (Daughter of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsway View is bright welcoming and immense everyone into the environment easily. The staff are very accommodating and approachable, catering to a wide eclectic mix of needs. The atmosphere is warm and friendly and I always look forward to visiting my mum.
My mum's care and welfare is in excellent
hands. Making the difficult decision to put Mum into care so much more bearable. Knowing Mum is here brings joy to my heart, it's like the family around the corner.
Thanks to all the staff and management for everything you do for our family.

Reply from Joanne Thundercliffe, General Manager at Kingsway View

Thank you for such a positive review. It's an absolute pleasure to care for your Mum and getting to know all of the family.


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Review from Shaun C (Brother of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came to live at Kingsway View following a very tragic and traumatic period of her life. She was in a confused and poor state of health. After 3 months of care from the wonderful staff, she is more content and eating well. She has gained weight and is much happier.

Reply from Joanne Thundercliffe, General Manager at Kingsway View

Hi Shaun, thank you so much for taking the time to write a review. I am so pleased to see that your sister is doing so well and is so much happier. It's always a pleasure to have a chat with you when you visit.


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Review from L C (Wife of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Polite and helpful staff. My husband's social skills have improved since moving here. He appears happy and well cared for. The rooms are clean and smell fresh. In reception, I am greeted and welcomed in a friendly manner. Overall, I would say Kingsway View is exceedingly good.

Reply from Claire Walters, Group Business Manager at Kingsway View

Thank you for taking the time to leave such a wonderful review, we pride ourselves on providing the highest standard of care at Kingsway View and it is lovely to hear that we achieve this, we will share your comments with our team, thank you.


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Review from Emma E (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. The staff are totally amazing and we can't thank them enough for giving Dad the best care in the last few months of his life. They have always been so helpful and caring. A beautiful care home with amazing, caring and friendly staff.

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Review from Colin B (Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is excellent, The care staff are the high calibre, leaving nothing to chance, trying hard with food and drink, improving as days go by, and trying to do the right thing for all. Management and staff are of a very high standard, cleaning is second to none along with the quality laundry.
very pleased to be part of the family.

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Review from Nigel R (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support for my dad. They seem very helpful.

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Review from N N (Daughter of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Kingsway View now for a few months after moving to the area. He was in a care home before where he was quite unhappy. However, when he moved here he was much happier and commented on how different it was, for the better.
The staff are all so caring and welcoming and Dad tells me
how they can't do enough for you. They encouraged Dad to make friends straightaway with other residents which really helped with his well-being. The rooms are lovely and the whole building is immaculate!
The food is good quality and Dad is always full! There is also a choice of food for each meal and snacks available throughout the day. There are quite a few activities going on, including afternoon tea for friends and family which I must go to soon! This really is an excellent care home and one that I have no hesitation in recommending.

Reply from Claire Walters, Group Business Manager at Kingsway View

Thank you so much for taking the time to leave this glowing review for the team at Kingsway View!


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Review from J T (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingsway View is an outstanding care home, the care is superb and the facilities are great. The Christmas winter wonderland was out of this world my mum enjoys the food and the varied activities. Her room is spacious and clean.

Reply from Claire Walters, Group Business Manager at Kingsway View

Thank you so much for taking the time to leave this glowing review for the team at Kingsway View!


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Review from Carole B (Wife of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If the food was reliable, it's variable between basic eg baked potatoes/fish fingers to a massive roast dinner. The decor and ambience is excellent, equal to a five-star hotel. They need more staff, waiting time can be too long.

Reply from Dave Godrich, General Manager at Kingsway View

Thank you for your response and for taking the time to review our care home. Each review counts towards the excellent standard we aim to achieve. Please rest assured that your comments have been acknowledged and will enable us to continually improve the services that we provide.


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Review from I S (Husband of Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went to Kingsway View for two weeks of respite care. During her stay, she was extremely happy with all aspects fo the care home. My wife had several visitors during her stay and they all commented on how welcoming and friendly the staff were.

Reply from Dave Godrich, General Manager at Kingsway View

Thank you so much for taking the time to leave this glowing review for the team at Kingsway View!


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Review from P B (Friend of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend was here for respite from August to October. The team re-enabled him to return home. Their care and dedication to him were outstanding. The activities were catered for everyone, and the cleanliness, food, care and ambience were that of a five-star rating hotel. I would recommend Kingsway
View to anyone looking for a care home. Thank you.

Reply from Dave Godrich, General Manager at Kingsway View

Thank you so much for taking the time to leave this glowing review for the team at Kingsway View!


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Review from C G (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident in March and the improvement in her happiness and wellbeing, all down to the magnificent care she has received, is unbelievable. I have been able to become her daughter again and not her carer. A huge thank you to the compassion and care shown by all staff.

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Review from T W (Granddaughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is in the care home and is very happy. The staff are kind and caring and go out of their way to ensure my gran is taken care of. They keep you fully informed of health needs, and if there are any changes, they contact you once the doctor has been with updates. Me and my family are always made
to feel welcome.

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Review from Andrew W (Son of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say positive things about Kingsway View. It is clean and welcoming and appears well-run. The staff are always polite, friendly and helpful. Keep up the good work.

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Review from Tracey P (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could score higher than excellent, I would! The care, attention and overall attitude from everyone at Kingsway is outstanding. Mum moved here after a fall for respite but now considers it home as she is so happy. The sense of well-being that has brought to the whole family is fantastic. We are
all made to feel very much like we are visiting her home - thank you to everyone! We couldn't ask for better.

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Review from E D (Granddaughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My papa is receiving the highest care possible, something we could've never given him as a family if he stayed at home. I'm really impressed with the facilities and the activities that are going on. The staff are always lovely and caring when I visit and happy to answer any questions we might have.

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Review from Julie L (Daughter of Resident) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled so well in Kingsway View. The staff are fantastic, the facilities are five stars and Mum is so happy. Since moving Mum to Kingsway View, we have got our family life back. We thoroughly enjoy visiting Mum and are always made to feel welcome. It is a true home-from-home. Mum says she feels
like she has gained another family with the staff and residents here. Would highly recommend.

Reply from Angela Haskey, General Manager at Kingsway View

Thank you very much for your kind words, we all love working at Kingsway View, and hearing all the wonderful positives that families are feeling is amazing. I will pass on the lovely comments to the staff.


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Review from Jon B (Son of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has been here she has become more mobile and confident. She has engaged in activities and has generally been more alert and responsive. A spark has returned to her eyes and is enjoying life as best as she can. She has off days but that is due to her condition. All the staff are friendly and
attentive and generally encourage the residents to be positive and engage with each other and the staff create one big happy family.

Reply from Angela Haskey, General Manager at Kingsway View

It is great to hear this, we are so pleased with her progress too, and seeing her regaining her true potential, and engaging and making friends is wonderful. Thank you for your support.


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Current Review Score: 9.9 (9.911)

Overview of Review Score

The Review Score of 9.9 (9.911) out of 10 for Kingsway View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.911 for Kingsway View is calculated as follows: ( (179 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 192 Ratings = 4.911

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingsway View is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Kingsway View

What types of Care is Kingsway View registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingsway View provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Kingsway View have?

There are 80 Single Rooms.

What are the Facilities & Services at Kingsway View?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingsway View to the centre of Derby?

1.1 mile(s) as the crow flies, distance by road may be significantly further.