Kitwood House Care Residence

162 Middlewich Road, Rudheath, Northwich CW9 7DX
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9.7 34 Reviews
  • Kitwood House Care Residence, Northwich
Kitwood House Care Residence is located in Northwich, Cheshire and specialises in caring for people who live with various types and stages of dementia, particularly complex dementia.

It offers state-of-the-art facilities that have been designed specially for people living with dementia. Facilities include bistro-style dining, themed interactive areas such as on-site bars, shops, a laundrette, a hair salon, a bus stop and four virtual railway journey experiences. Two Tover projectors are also fitted into complex dementia units.

68 ensuite bedrooms include a fully-adjustable bed, stylish fitted furniture, wet room shower, an HD LED wall mounted TV, and free WiFi.

A weekly activities programme is packed with inclusive, person-centred activities such as; interactive games, flower arranging, parties, picnics, dancing, singing, arts and crafts, reading clubs, choirs, film nights, monthly themed days, professional live entertainers and pet therapy.

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Care Provided by Kitwood House Care Residence

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Vicky Goodier (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2021
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Kitwood House Care Residence

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting permitted at any time


  • Parking

  • Free onsite parking


Kitwood House Care Residence Reviews (34)

Total of 34, showing 1-20
9.7

Kitwood House Care Residence has a Review Score of 9.7 (9.703) out of 10, based on 15 reviews in the last 2 years. Over all time Kitwood House Care Residence has 34 reviews.

Overall Experience

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  • 3
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Review from Robert C (Son of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After three years of caring for my dad with dementia, decisions had to be made, not just for Dad but for ourselves too, care and nursing homes are a conversation none of us ever wish to have. After visiting many homes, all were only too happy to except Dad, they still didn't seem right, some seemed
too loud, the view was not good, some were overwhelmingly busy with staff seemingly confused, and the decor was of a military presence. Until we had the privilege of an invitation to Kitwood House, this place was another level of care, walking through the door and talking to staff that has a passion for care, a passion for cleanliness, and most of all they instantly gained a passion for my dad. Now a resident here since May 2024 and he loves it, nothing is any tougher than leaving a loved one in a care home but "seriously I could not be happier." Food and drink, personal hygiene, medication, and activities are all carried out professionally on a regular schedule, and the staff are simply the best.

Reply from Alison Porter, Head of admissions and customer relations at Kitwood House Care Residence

Thank you for taking the time to write such a lovely review. We truly appreciate how hard it is to find the right home for a loved one. Kitwood House is a wonderful place and it is pleasing to hear how settled you are knowing that your dad is taken good care of and that your dad loves it. The team at Kitwood House will be touched by your review.


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Review from J D (Friend of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic summer fair. Lots of activities and staff amazing. Lots of thought went into the day, a good day had by all. Many thanks.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your 5-star review. Our activities team work hard organising the summer fairs and activities for the residents. We are pleased you had a fantastic day.


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Review from G C (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Shortage of staff. Choice of food.

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Review from Tom B (Nephew of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot describe how happy we are with the care provided at Kitwood House. All the staff are amazing, from housekeeping to management. All very clean and modern rooms and communal areas. Always something going from the pink ladies. Kitwood House is setting the bar for everyone else.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review the manager and team will be delighted, thank you for taking the time to write it. This will be shared with all the team at Kitwood house.


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Review from J E (Daughter-in-law of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another fun and fabulous afternoon spent with my father-in-law at Kitwood. The power of music! It’s such a delight to see the happiness on all their faces. It's days like this which are made so much more special and create precious memories which we will always treasure.
The Pink Ladies should be
renamed the “Pink Angels”. They are so creative, their attention to detail shines through in all they do. They are thoughtful, kind, and caring. They make such a difference to all the residents. They truly are incredible. Not taking anything away from the rest of the team. Kitwood House certainly have a dedicated, loyal and hardworking team which makes Kitwood truly stand out from any other care home. We feel very fortunate we have found our father-in-law a special home where he is cared for so well, where it feels like he's with “real family “ rather than staff doing a job. Each and every one of the team always goes that extra mile to make a difference, nothing is ever too much trouble.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your fantastic 5-star review. We are pleased that you had another enjoyable day at Kitwood House visiting your father-in-law. The staff certainly do like to make our resident's days more enjoyable with the great daily activities. It is great to know that you feel so fortunate to have found Kitwood House. Kitwood house is an amazing home and the loyal, dedicated, hardworking staff are what make it stand out from any other care home. Thank you again


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Review from A B (Husband of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An established organisation's only as good as it's staff. The staff are only as good as the organisation's training. This can only be achieved if it is organised by good management, who not only support, but reward staff in many different ways. My opinion as the relative of a resident who has resided
at Kitwood House for 18 months is that the above process is in place at Kitwood House. Relatives only see and know a small portion of the work carried out and are very grateful to nurses, carers, activity staff, housekeeping, administrators, maintenance, manager and others associated with the help, support and care provided to residents at Kitwood House. I conclude by saying from the time you walk into Kitwood House, spend time with your family resident to the time you leave, everyone has a welcome, a smile and a professional approach to work which gives a comfort to both residents and relatives.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your amazing 5-star review. Thank you for recognising the work all the staff do at Kitwood House the manager will be delighted that you have given the home a 5-star review. Thank you again for taking the time to write such a wonderful review.


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Review from Gill H (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Leaving loved ones in a dementia home is an appalling decision to have to make as you entrust them to, however well-recommended, a stranger’s care. I was recommended to Kitwood House by a work colleague. It was the best decision I made. The kindness, care and love my mum and I were shown, all the way
through to her death was exceptional. All the staff from the new management team, reception, carers, nurses, entertainment team, cleaners, cooks, laundry and maintenance are extraordinary people.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your 5-star review. Thank you for recognising that all the staff go above and beyond and how they all play a big part at Kitwood House, they will be delighted that they have been mentioned in your review.


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Review from Malcolm M (Husband of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that my wife has been at Kitwood House, I have never had doubts or concerns about the care that she is receiving. All of the staff are friendly and welcoming. The facilities and decor at the home make it pleasant and comfortable with a modern look. The atmosphere is relaxed which allows
residents to get involved in activities if they wish or to occupy themselves with their own interests.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review. We are pleased that you are happy with the care that your wife is receiving. We are very proud of our homes and the staff as you have recognised are always friendly and welcoming.


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Review from Sue B (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, I have found there to be no stimulation or interaction between the carers and the residents. They do cover their basic needs eg personal care and food and drink but every day the residents just sit there asleep or staring or wandering around. The unit is very quiet and no activities,
no interactions or communications. I have also found the food is very poor quality and is usually cold and very small portions and some carers put the cake on the same plate as the main meal. My Dad's room is not cleaned every day and for 3 days running the same sticky spot was still on the floor near his chair and bits were left behind on his chair.

Reply from Alison Porter, Head of admissions and customer relations at Kitwood House Care Residence

We were extremely disappointed to read of the concerns raised in your review and can assure you that they are not commensurate with the standard of care that is both expected and delivered daily at Kitwood House (currently rated GOOD after a recent CQC inspection). However, we are pleased to report that following this review a meeting held with you was a positive one and a plan is in place. We actively encourage all visitors to our home, no matter what their relationship to our residents, to contact our home manager immediately if there is any cause for concern whatsoever and thank you for drawing our attention to this matter.


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Review from Stuart R (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is a resident at Kitwood House. Since she has moved she is engaging more with the facilities and regularly coming out of her room to the social areas. I am very pleased with the service she is receiving.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review. We are delighted that you feel that your mother is getting the best service from Kitwood House. Thank you again for taking the time to write a review.


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Review from Gill P (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum's dementia progressed into the later stages and she was rushed to hospital it was a scary time for mum and the family with covid looking over us. She was moved to Kitwood House, although it is a distance for us to travel it is worth it to see the support the staff gives. She has settled
now since arriving in August 2022 and is definitely in a better place as her anxiety has reduced. The activities and other care from the staff are outstanding. Thank you from the bottom of my heart. When we lose our loved ones to dementia it's hard but to know they are cared for takes some pain away.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review. We will share your review with the manager and staff, they will be delighted that you recognise the outstanding work they do. Thank you again for taking the time to write such a wonderful review.


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Review from Robert H (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault anything to be honest. Lovely people who really give first-class care to my mother. She is a very difficult patient who through care and understanding has settled down to her new life. The food choice is excellent, the rooms are peaceful whilst being practical and the overall facilities
are second to none. Unfortunately, she has experience of some totally inappropriate alternatives but Kitwood House and their experience of dementia and Alzheimer's disease is invaluable.

Reply from Alison Porter, Head of admissions and Family Relations at Kitwood House Care Residence

Thank you for your 5-star review, this will be shared with our manager and staff at Kitwood House.


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Review from P B (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very clean, well-equipped care home with caring staff who are always available and supportive. The staff ratio to residents is better than experienced in other nursing homes. Activities are also always available with dedicated staff. Very happy with my mother’s care and support.

Reply from Alison Porter, Head of admissions and Family Relations at Kitwood House Care Residence

Thank you for your lovely review, the managment and staff will be delighted that you have recognised they are caring and supportive. Our activities team do go above and beyond to make activities enjoyable for all our residents. Thank you again.


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Review from Hilary K (Wife of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last few months of my husband's life, he was transferred here near to my home after nearly a year in which he was fighting sepsis in a hospital that ignored the fact that he had dementia and other issues and in a care home at the other end of the county. He had been traumatised but felt so safe
here at Kitwood House, we saw him laugh and joke again, his mischievous spark alive at last. I could visit him whenever I wanted and was always welcomed by the lovely staff. After a massive final stroke, their kindness and love, in caring for him during his last few days was exceptional. As one staff nurse said 'we are her for both of you'. I was enabled to be with him throughout this time. He was treated with the utmost respect and could not have had better care.
Staff were professional, knowledgeable, encouraging and very good at listening! This care home is immaculate.

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Review from Jean L (Wife of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful home Kitwood House is. Putting my husband into care is one of the hardest things I have had to do. The staff are friendly, helpful and, most of all, caring. The rooms are lovely and clean, food is good with plenty of fluids given. I am so pleased my husband got a place here and near
to my home, I visit here every day and everyone is so kind. Thank you Kitwood House.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your lovely review
We do appreciate how hard the decision was for you to make, but we are delighted that you are now pleased that you made the decision and you are happy with the care your husband is receiving.
We do pride ourselves on the care, food and cleanliness of the home.
Thank you again.


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Review from M T (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Kitwood House for looking after my father in such a dignified and caring manner. They offered reassurance that he was safe at such a difficult time in his dementia journey. Although his time there was for only 3 months before he passed away, it was a comforting end
with everything done to make his stay happy and relaxed.
Thank you.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review.
The staff will be delighted that you have recognised the hard work they do.
We are sorry that your father passed away recently but we are pleased that the time he spent at Kitwood House was comforting and that he was treated with dignity and in a caring manner.
Thank you again.


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Review from P W (Son of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, this review platform only allows 1000 characters so a detailed review isn't possible. So I will cover my main points. COVID mask policy is very poor, the majority of staff wear masks only over their chin when visitors are expected to cover their mouth and nose.
My Mum got a chest infection,
confirmed as a severe one by the hospital on admission. The home claimed a doctor visited her on the Tuesday and had no concerns. Even though we were on the emergency contacts myself and my brother weren't notified by the home of Mum being rushed to hospital on the Friday evening. She sadly died the next morning. I visited the home to go through Mum's belongings on the Tuesday following her death. I was appalled to find that all of her belongings had just been thrown into black bin bags, tied up and left on a trolley. No notification was given and I feel that they had no right to do this without our permission. We did complain but were only given limp excuses. Would not recommend to others.

Reply from Louise Harder, marketing at Kitwood House Care Residence

We would like to offer our sincere condolences on the loss of your Mum. Any concerns raised are always fully investigated by our senior management team, and you will be contacted directly about the results of these findings.


While we are unable to comment on any specific details on a public forum, we can assure you that the issues you raised are not in keeping with normal practices and procedures at Kitwood House.


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Review from V M (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a new resident and only lived her for 4 weeks. Our overall impression when visiting Mum. The cleanliness and tidiness of Kitness. The members of staff we have spoken to are really friendly and willing to answer any questions or concerns we have. In the short time Mum has been a resident, we have
noticed that Mum has settled well and looks a lot happier. She is obviously having her meds regularly as Mum seems to be her normal self.

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Review from D W (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the dementia plus unit from August - November 2022. Overall, we were very happy with his care and support, staff are always polite. The home was always very clean and drinks and snacks were provided for residents. On the board were pictures of residents joining in with activities, Kitwood
is very secure.

Reply from Alison Porter, Head of Business Customer Relations at Kitwood House Care Residence

Thank you for your review.
We are very pleased to hear that you were very happy with the care and support your dad received whilst he was at Kitwood House.


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Review from Debbie R (Granddaughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with the very best of keeping the residents safe, with the best care, very responsive and effective and the manager and other professionals lead the team exceptionally well.
Nothing is too much for the team.
The home itself is immaculate.
They all go above and beyond.
Keep
the family well informed and always at the end of the phone to answer any concerns. The staff take time to speak to relatives and look after relatives during visits.
The manager also goes above and beyond, always making herself available.

Reply from Alison Porter, Head of Admissions & Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5 star review, the manager and team will be delighted.
I am pleased to hear that you are always informed and always able to speak with staff regarding your loved one.
We pride ourselves on keeping the home immaculate at all times.
Thank you again.


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Current Review Score: 9.7 (9.703)

Overview of Review Score

The Review Score of 9.7 (9.703) out of 10 for Kitwood House Care Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Kitwood House Care Residence is calculated as follows: ( (143 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 172 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kitwood House Care Residence is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Vicky

Vicky Barker

Job Title: Registered Home Manager

Joined: 2021

I have worked in Health and Social Care for the last 19 years. My Social Care journey started as a Support Worker specifically working with dementia. I did this for 5 years before deciding to go to university to become a Nurse. I completed my nurse training while having a very young family and once qualified I worked as a Surgical Nurse which I really enjoyed. After 4 years I decided I wanted to go back to the kind of nursing that I loved, working and supporting people living with dementia.


I started working as a nurse in a nursing home found my passion again and progressed to a Deputy position in a small Nursing Home. I moved on once I heard about Kitwood House, and I started there when the home first opened as a Clinical Lead, progressing to Deputy Manager and now Home Manager.


I thoroughly enjoy working at Kitwood House and am eager to continue to contribute to its ongoing success and feel that I have built strong working relationships with residents, relatives and staff.


On a more personal level, I am a mum to 3 boys and will be getting married in January 2025. I don’t have too much time for hobbies, as I also have 2 dogs which keep me very busy. I am so lucky to have a lot of support from my family and parents who have always pushed me to achieve what I want to, and they are always behind me encouraging me.


Frequently Asked Questions about Kitwood House Care Residence

What types of Care is Kitwood House Care Residence registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kitwood House Care Residence provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Kitwood House Care Residence have?

There are 68 Single Rooms.

What are the Facilities & Services at Kitwood House Care Residence?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kitwood House Care Residence to the centre of Northwich?

1.4 mile(s) as the crow flies, distance by road may be significantly further.