KYN Bickley

Bickley Park Road, Bromley BR1 2AZ
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9.9 37 Reviews
  • KYN Bickley, Bromley
KYN BICKLEY, based on Bickley Park Road in Bromley, occupies a neo-classical building designed as a warm and welcoming space with superbly comfortable private bedrooms, elegant shared rooms for dining and reclining, and inviting outdoor terraces overlooking landscaped gardens bordered by woodland.

Across the home, there are plenty of spaces for residents to relax, socialise and enjoy time with their loved ones. From the spacious living areas to The Great Room and gardens, there is always something to do.

CQC registered, KYN BICKLEY offers high-quality care, catering for residents living with a range of complex needs, including dementia, MS and Parkinson's. The team has a wealth of knowledge and experience, preparing them to deliver the best support to every person living in the home.

To find out more about KYN BICKLEY, please get in touch with the team.

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Care Provided by KYN Bickley

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christine Bunce (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022

Funding & Fees Guide for KYN Bickley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750

  • Our fees are all inclusive.
    Only upon a detailed assessment prior to admission will we be able to
    confirm the applicable care fees. We can advise before the assessment which tier is most likely to apply to the level of care needed.
  • (these prices are only a guideline, please contact KYN Bickley to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on site at the home.


KYN Bickley Reviews (37)

Total of 37, showing 1-20
9.9

KYN Bickley has a Review Score of 9.9 (9.894) out of 10, based on 35 reviews in the last 2 years. Over all time KYN Bickley has 37 reviews.

Overall Experience

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Review from Victoria F (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about KYN Bickley?
From the moment I walk through its doors, I am warmly greeted by the concierge team and engulfed in the building's friendly and vibrant atmosphere.
It sets the gold standard of what a care home should be - from top to bottom:
From the energising and transparent
presence of the home manager, the dedication of the care staff, the enthusiasm of the activity coordinators, the attentiveness of the servers in the dining room to the tireless efforts of the cleaning staff - it is a joyous atmosphere to be in!
I never fail to be amazed - every day when I visit my mother - by the level of service and care provided by every one of its members of staff.
Nothing but excellence will do.
As a tangible example, my mother's chronic constipation has been remedied by the carefully considered ingredients that go into the food and the menu is meticulously devised to feed not only the body but also the mind.
KYN Bickley isn't just a "care home", it's a philosophy.

Reply from Christine Bunce, Home Manager at KYN Bickley

I was so glad to read about your positive experience and the impact you feel living at KYN Bickley has had for your mother. You touch on so many of the things we consider essential at KYN and for all care homes and it was heart-warming for me to read in your words your recognition for our great team. Thank you. We look forward to seeing you again soon.


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Review from Sean M (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think if I had designed the perfect place for Mum it still wouldn't have met the standards of KYN Bickley. Choosing somewhere to take care of a loved one is an incredibly difficult process, with so many nuances and details to take into consideration - starting from the most important, the level of
care, down to the decor. Our Mum had a condition that required specialised care, and a real trepidation about moving into a nursing home, so we knew we had to find somewhere perfect - but from the beginning we felt we not only would she receive the care she needed, but it would be somewhere she'd be happy and would feel at home.
I'd like to give a special mention to the customer engagement manager and the home administrator. Honestly, can't thank you both enough - your warmth, humanity, and compassion made what was a really difficult time so much more bearable. We'll be eternally grateful for that. Also the knowledgeable and compassionate three of her care staff in particular took such great care of her too. Thank you all so much!

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you so much for taking the time to share your positive experience with KYN Bickley. We are thrilled to hear our team delivered the specialised care that Mum required and also made her feel happy and at home. Our team is committed to providing the best care possible and your feedback inspires us to continue to do what we love.


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Review from Lisa M (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank KYN enough for the care they gave Mum at the end of her life. Mum had motor neurone disease which is complex to manage and many nursing homes do not have the specialist knowledge to deal with it. With KYN, from the first meeting I felt confident they understood Mum's condition and could
offer her the care she needed. My confidence was not misplaced. When Mum moved in she was looked after very well by her nurses who were not only very knowledgeable but showed great compassion and care towards my mum, skills which in my experience cannot be taught. They always went above and beyond to care for her, including one of the nurses going to pick up Mum's prescription and updating me on her day off. Added to this, the home itself is beautiful, not like a care home at all but more like a 5-star hotel. It has great facilities and families are made to feel welcome. Sadly Mum has now passed away but I will be forever grateful that I found this place for Mum.

Reply from Christine Bunce, Home Manager at KYN Bickley

Dear Lisa, Thank you so much for your kind feedback. It means a great deal to our team to know that we made a difference to you and your Mum at such a difficult time. We strive to provide compassionate and high-quality care, and your description of your experience goes to the very heart of why we do what we do. Please keep in touch and don't hesitate to reach out if there is ever anything more we can do to support you and your family.


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Review from Matthew B (Son of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parents have been at KYN Bickley for about 8 weeks. They are very happy and much more relaxed. They have far less anxiety about day to day issues you have at home. The most important aspect is 'do the staff care', and they absolutely do. The staff and level of care are excellent. From our family point
of view, we are so much more relaxed knowing they are being looked after not just as individuals but medically as well. The facilities are first class. Thank you KYN.

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Review from Christine G (Respite Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Kyn for respite after being in the hospital, this really is very homely and you're made to feel it. The staff cannot do enough for you. Every room is decorated exceptionally well and very comfortable. I would recommend Kyn to anyone. The food is first class offering anything you require.
I
would recommend Kyn to anyone.

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Review from H K (Respite Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose KYN BICKLEY for a short stay, while I was recovering from coronary bypass surgery. The Kyn is an outstanding care home in every single way. All staff could not be more professional, caring, welcoming, and helpful. The home is more of a luxury resort for the elderly than it is a care home, starting
with the tastefully furnished and decorated rooms, to the facilities, including restaurant, spa, hair salon, cinema room and library. The food is outstanding 'restaurant quality' fare. The chef has designed a healthy menu which is varied, changes daily and caters for most tastes including vegetarians. I could not recommend the Kyn more highly to anyone looking for a very comfortable, safe and caring environment for loved ones in the twilight of their years. I wish the Kyn every success in expanding its portfolio of properties in a much-needed space, which has until recently, been very poorly supplied. Many thanks to all for making my stay a very comfortable and enjoyable one.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience of KYN Bickley. I am thrilled to hear that you had a comfortable and enjoyable stay with us while recovering from your surgery. Our team takes great pride in providing exceptional care and support to our residents, and we are glad that we could meet your expectations.We understand that excellent quality food with a focus on nutrients is essential for our residents' health and wellbeing, and we are pleased to hear that you found our restaurant outstanding, varied, healthy, and catering to most tastes.We appreciate your kind words of recommendation and support for KYN Bickley. It is our pleasure to provide a comfortable, safe, and caring environment for our residents, and we are committed to expanding our portfolio of properties to meet the much-needed demand for quality care homes.Thank you once again for your positive feedback.


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Review from E B (Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience was good. One of the things I downgraded was the food. I have a dairy intolerance and I don't think I was catered for adequately having little choice of food. I think the food could have been easier to eat, for example, Shepherd's pie. I had very little choice, just promises of
food to come and seeing I had paid the same fees as those eating all the food available. this could have been improved. The activities too could have been inviting. Not much take up! Perhaps a large jigsaw could be put out for people to come and try. Is it not allowed because of covid?

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your feedback with us regarding your recent stay. I'm sorry to hear you felt our dietary options were limited. Our chefs are committed to catering to dietary requirements and requests and regularly seek feedback from our residents to ensure we meet and exceed expectations. Your feedback will help us continually improve our offering.


Thank you also for your suggestion regarding the inclusion of a large jigsaw puzzle as part of our future activities.


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Review from Claire P (Friend of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my friend who has Dementia from an inadequate care home to Kyn Bickley last October because his needs were not being met and his mental health was deteriorating rapidly. When he left this care home he was under 24-hour care and was being sedated for his aggression. Within 3 weeks of arriving
at Kyn Bickley, he no longer needed to be on 24 hour care or sedated. I give total credit to all at Kyn Bickley for his transformation. Because of their highly qualified staff, including an Admiral Nurse, I have witnessed him become a different person. He is so happy and content because his needs are all being met. I genuinely believe his life expectancy has increased significantly by being in an environment that is caring, and supportive and where he is understood. I highly recommend Kyn Bickley to anyone who wants to be reassured that their loved ones will get the best care possible.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience with KYN BICKLEY. I am pleased to hear that, following your experience of another care home, you now feel that your friend's needs are being met and that he is happy and content in our home. Our team prioritise getting to know our residents; I am pleased to hear how being understood and treated as an individual, you have seen a transformation in him. Knowing that our loved ones are in good hands and receiving the best care possible is always reassuring. I appreciate your recommendation of KYN BICKLEY to others looking for a caring and supportive environment for their loved ones.


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Review from Claire S (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 4 weeks in hospital, following a fall at home, my mother arrived at Kyn Bickley in a lot of pain and needing assistance with all personal care.
8 weeks later my mother returned home walking independently with a frame. Her recovery was greatly assisted by the very attentive and encouraging care
staff, physio and nurse input and availability of all necessary equipment eg. a wheelchair, pressure mattress, bathroom equipment etc.
As my mother's condition improved, she was encouraged to participate in a wide range of organised activities and these and the weekly hair and nail appointments definitely boosted her morale.
Visiting family and friends was made to feel very welcome and being able to eat together in the beautiful, hotel-standard restaurant was definitely an added bonus.
Kyn Bickley is a very new home and the management was constantly seeking feedback from my mother and us which showed a willingness to provide the best care possible.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience at Kyn Bickley. We are delighted to hear that your mother's stay with us was a positive one and that she made a good recovery with the help of our attentive and encouraging care team, physio and nursing input.
We are also pleased to know that our life enrichment and wellbeing programme, weekly hair and nail appointments, and dining experience in The Great Room contributed to boosting your mother's morale. We take great pride in providing a warm and welcoming environment that feels like home, and we are happy to hear that visiting family and friends were made to feel very welcome.
At Kyn Bickley, we are committed to providing the best care possible, and we are constantly seeking feedback from our residents and their families. We appreciate your kind words and will continue to work hard to maintain the high standards we are known for.
Thank you again for choosing our home, and we wish you and your family all the best.


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Review from Paul P (Brother of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home is a stand-out star in the increasingly important sector. I doubt there is an equal in the region. What distinguishes it is the quality of individual care, the brilliant array of patient medical, nursing and emotional support, the attention to every aspect of care and the five-star
facilities and changing activities programme. It feels like a five-star hotel for residents.
Each aspect of patient care has been thought out in depth. I urge those seeking nursing care to visit and meet the staff and see for themselves.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you so much for your kind words about Kyn Bickley. I am thrilled to hear that you had such a positive experience and that you found our individualised care, medical and emotional support, and facilities to be of the highest quality.
Our team works tirelessly to ensure that every resident receives the best possible care and that they feel at home with us. We take pride in our home and our life enrichment and well-being program that is tailored to meet the needs and interests of each and every resident.
We appreciate your recommendation and would be honoured to have anyone seeking care come to visit us and meet our dedicated team.
Thank you again for your wonderful review.


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Review from Elaine K (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made very welcome and although it was a big upheaval for her to move into care she has settled in very well. She is a very talkative lady of 101 years old but the staff are always ready to engage in conversation with her. I travel to visit her and I think that it is marvellous that I can
sit in the dining room with her and have lunch. Also coffee is always available.
The home is brand new and scrupulously clean and the whole ambience is very friendly and welcoming.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your positive experience of Kyn Bickley.
We recognise that moving to a care home can be difficult and wish to make this as smooth a transition as possible. I'm delighted to hear that your mother has settled in well and that you are enjoying lunch together in The Great Room.
We appreciate your kind words and look forward to continuing to provide your mother with the best possible care.


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Review from Sue R (Daughter of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Giving up one's home is an extremely difficult process and KYN Bickley has been amazing in helping us through this difficult process. I have been guided step by step by this amazing team. Despite finding it difficult to give up her home my mother feels safe in the knowledge that this excellent team
is on hand when needed so my mum who is 101 can still have that element of autonomy and dignity. What a place! Without exception her visitors tell me how lovely KYN Bickley is, the relaxed atmosphere and my mum and I have something to talk about every day from the phone in her room. If we are not talking about the delicious food, the fact that family and friends can stop by at any time and even enjoy a three-course meal with her in such a lovely dining room is the icing on the cake. My son who visits nursing homes on a regular basis says he has never seen anything like it and it is like a six-star hotel but above all it is the team behind it that makes this place so special.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience with us. I am thrilled to hear that our team at Kyn Bickley has been able to provide you and your mother with the support and care that you needed during this difficult time. It's wonderful to know that your mother feels safe and has retained her autonomy and dignity while being with us.
We are delighted to hear that you and your mother have enjoyed the relaxed atmosphere and the excellent dining experience that we offer. Your kind words about our team are truly appreciated - they work hard every day to provide the highest level of service to our residents and their families.
Thank you for choosing Kyn Bickley. We appreciate your trust in us and look forward to continuing to care for your mother and family.


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Review from Clive B (Son-in-law of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited and ate with my mother-in-law on numerous occasions whilst she was recuperating at Kyn Bickley. Everyone interacted with her superbly, showing real warmth, efficiency and humour. The food was quite outstanding; beautifully presented, excellent size portions and absolutely delicious. The beautiful
surroundings definitely seemed to assist her recovery.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience at KYN BICKLEY. I am delighted to hear that our team provided excellent care and attention to your mother-in-law with warmth and humour and that you enjoyed the food and beautiful surroundings. We hope to welcome you back to KYN BICKLEY should you need us again in the future.


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Review from E C (Daughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been in respite now for nine weeks at KYN Bickley. My parents have thrived during this time and their wellbeing has improved by 100%. The environment and décor is outstanding, the facilities are amazing, i.e. the nail, hair salon, and the incredible daily activities which are carefully
planned. The dining room and food is well thought through, with an excellent choice and selection. The service during meal times is impeccable and gives you the feeling you are dining in a five star hotel. The care that has been given to my parents is outstanding, the kindness and professionalism is amazing. All the staff are dedicated to their residents ensuring the time they spend at KYN is perfect and flawless. I want to thank everyone at KYN from the bottom of my heart, you are all so dedicated in providing continuous, outstanding care to your residents .

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you so much for taking the time to share your experience with us. I am thrilled to hear that your parents have thrived during their stay at KYN BICKLEY and that their wellbeing has improved so considerably. We take great pride in providing our residents with a wide range of activities and services, including our nail and hair salon, and we are glad to hear that you appreciated them. I am also pleased to hear that you enjoyed our dining room and food and that the service during meal times was impeccable. We strive to provide a high standard of hospitality to our residents and work with a nutritionist to ensure our meals are as nourishing as possible. Most importantly, we are thrilled to hear that the care that has been given to your parents is outstanding and that you found the kindness and professionalism of our team to be amazing. We are dedicated to providing our residents with the best possible care, and the team will be delighted to hear your feedback.


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Review from Simone V (Daughter of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care home with lovely staff, amazing programme of events/entertainment, excellent food and beautiful rooms/gardens. My mother (87) stayed for four weeks following a knee replacement operation and thoroughly enjoyed her stay. The staff were all lovely. The physiotherapist and the nursing
staff kept a close eye on my mother's progress and encouraged her in her recovery and at her hospital check up everyone was amazed at her progress and felt this was definitely helped along by the staff at Kyn Bickley. Family and friends were able to visit and we also had a very lovely Sunday lunch there with her in the restaurant. An extensive range of activities is available including a cinema, pianists and singers, visits from therapy dogs, gardening, current affairs and flower arranging. When the time comes for my mother to need support she will absolutely choose Kyn Bickley where she is confident that she will receive the best available care.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience at Kyn Bickley. I am thrilled to hear that your mother enjoyed her stay with us and that our team provided excellent care during her recovery. We take great pride in our life enrichment and wellbeing programme as well as our extensive dining options, so I am very pleased that you and your family were able to enjoy them as well. We appreciate your kind words about our physiotherapist and nursing team, who work hard to ensure that our residents receive the best possible care. It is wonderful to hear that your mother's progress was remarked upon at her hospital check-up. Thank you for choosing Kyn Bickley and we look forward to welcoming you back to our home, should the need arise in the future.


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Review from Shandy E (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent 8 weeks in KYN, recuperating after a serious and painful fracture of her arm.
Having a beautiful building with 5 star fittings and fixtures is one thing, but having an entire team dedicated to providing a level of warmth, care, efficiency and professionalism to match that very
relaxed 5 star feel is extraordinary.
The concierges, carers, nursing staff, housekeepers, restaurant team, chefs and management all without exception contributed to my mother feeling cosseted, special, happy and settled.
The food was absolutely outstanding, both in its use of top quality ingredients and in the way they were prepared. Portion sizes were perfect, leaving Mum satisfied, but not overly full. Producing fabulous dishes that can still be simple, yet show off the expertise of the kitchen takes great skill.
KYN is more expensive than the average priced care home. But, watching my mother flourish in that environment was totally priceless.
A huge thank you to everyone involved.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your positive feedback about your mother's experience at KYN. I am pleased to hear that you felt our team provided a level of warmth, care, efficiency, and professionalism that matched the relaxed five star feel of our beautiful building. It is our priority to create an environment that is both comfortable and welcoming for all of our residents and their families.
Our concierges, carers, nursing staff, housekeepers, restaurant team, chefs, and management are dedicated to providing the highest level of service, and they will be delighted to hear that their hard work paid off.
We are also pleased to hear that your mother enjoyed the food during her stay. Our chefs take great pride in using top-quality ingredients and preparing delicious and nourishing dishes. We believe that a good meal can make a big difference to our residents' happiness and well-being.
Thank you for choosing KYN.


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Review from S M (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the standard of care and attention Mum receives from all staff at Kyn. She had become quite isolated and lonely whilst receiving care in her own home. However, since moving to Kyn she has found a new lease of life; she is now enjoying her time with new friends, joining in many and
varied activities and having lots of fun. It is wonderful to see her happy and laughing again. Everyone from staff to residents has helped her settle quickly. The staff are constantly assessing her needs and adapting her care as necessary. She is receiving the best care in a nurturing, relaxed and fun environment.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience with us. I have enjoyed reading about how much your mum has benefited from moving to KYN BICKLEY. We strive to create a nurturing and relaxed environment where our residents can feel at home and be part of a vibrant community. I am delighted to know that your mum has settled in well, found new friends and is taking part in many activities. Our team is committed to providing the best care possible, and we will continue to assess your mum's needs, adapting her care as necessary. Thank you again for your kind words and for choosing KYN. We are honoured to be able to make a positive difference in your mum's life and look forward to continuing to provide excellent care to your mum.


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Review from Lucy M (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing in every way. Massive thanks to all of you. You have made a difficult decision easier. My mum is so happy and settled - you have given us peace of mind as a family.
The staff are great, and the care is brilliant.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your positive experience with us. I am delighted to hear that our team was able to support you and your family during a difficult time. It brings us great joy to know that your mum is happy and settled with us and that we have provided peace of mind to your family.
We are very proud of our team and their dedication to providing the best care possible. Your kind words are greatly appreciated, and we will make sure to pass on your compliments to our team.
Thank you again for sharing your experience with us.


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Review from Michelle F (Daughter-in-law of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KYN is like leaving a loved one with family, every resident is kind and caring, and they all look after one another. Everyone working at KYN looks after the residents as their own family. When there's a singing activity everyone joins in, from the carers, hospitality and the management. The joy it brings
to my mother-in-law is wonderful. Her joy at hearing old songs and getting up to dance is so heartwarming. Nothing is too much for everyone, if you don't want to get up at 9 they let you get ready at your own pace, with gentle persuasion and lots of cups of tea! Birthdays and anniversaries are celebrated with everyone! The activities are all arranged so everyone can join in irrespective of their abilities. The lovely lady brings joy to everyone in her salon.
We are delighted with everything at KYN, we cannot recommend it more highly.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your positive experience at KYN BICKLEY. We are delighted to hear that you and your mother-in-law have felt welcomed and cared for by our dedicated team. We strive to create a warm and inclusive environment where everyone feels like family, and it's wonderful to hear that our activities and celebrations have brought joy to you all. We appreciate your kind words and recommendation, and we look forward to continuing to provide exceptional care for you and your family.


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Review from Wendy M (Respite Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really benefited from my stay at Kyn Bickley, the four weeks enabled me to start my recovery from major surgery. The majority of staff are dedicated, caring and hardworking individuals, from the nurses, carers, concierge, several managers, the chef, staff in the beautiful dining room and the lovely
therapist etc. All made me feel so welcome and cared for, there wasn't anything that was too much trouble. The whole experience was excellent and will be a happy memory for me. I wish the Kyn team every success for the future.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience at Kyn Bickley. I am delighted to hear that you had a positive experience with us and that our dedicated and hardworking team made you feel welcome and cared for during your stay. I appreciate your kind words about our team and your recognition of their hard work and the difference it made to your care. Thank you again for choosing Kyn Bickley. We wish you all the best in your continued recovery and hope to have the opportunity to welcome you back in the future should the need arise.


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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for KYN Bickley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for KYN Bickley is calculated as follows: ( (380 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 414 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for KYN Bickley is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (15)

Christine

Christine Bunce

Job Title: Home Manager

Joined: 2023

Christine grew up in California near Napa Valley and studied psychology at university before completing a Master's and Doctorate in Clinical Psychology. She worked within mental health settings but fell in love with senior care and never looked back. She has managed care homes and retirement communities in the US and the UK before joining KYN.


Lina

Lina Rehan

Job Title: Deputy Home Manager

Joined: 2022

Lina has over 20 years of nursing experience in acute hospitals, community health service and recently in luxury care homes. Her goal is to lead a care team that delivers person-centred care, taking care of the whole person, physically and emotionally, to reach their best level of well-being.


Josh

Josh Newcombe

Job Title: Clinical Lead

Joined: 2024

Josh is an experienced nurse with a background in Accident & Emergency and elderly care. As Clinical Lead, he sets high standards, supports staff development, and ensures the best experience for residents. Previously, as Deputy Manager of a 100-bed nursing home, he gained valuable experience in both clinical and managerial care. Having supported his own grandfather through dementia, Josh understands the challenges families face and is committed to providing compassionate, person-centred care.


Thomas

Thomas Goddard

Job Title: Hospitality Manager

Joined: 2024

Tom is a dedicated professional in London's luxury hospitality sector, known for creating extraordinary guest experiences. With extensive expertise in high-end service, he brings a unique blend of creativity and passion, inspired by his love for hiking and the great outdoors. At the core of Tom's philosophy is a deep-rooted belief in the power of hospitality to forge meaningful connections, ensuring that every guest feels both valued and at home.


Liam

Liam Murphy

Job Title: Administrative Manager

Joined: 2024

After earning a degree in International Politics, Liam worked as a sailing instructor for children and adults. This role sharpened his leadership, adaptability, and team-building skills. Now, as an Administrative Manager, Liam leverages his unique background to streamline operations and foster a supportive, thriving community at KYN.


Emily

Emily Williams

Job Title: Customer Engagement Manager

Joined: 2023

Emily understands the challenges families can face when seeking care for loved ones. She has a Level 3 Diploma in Health and Social Care and subsequently worked as a caregiver for vulnerable adults at home. Later, she led an NHS Hospital discharge team catering to those requiring complex discharge planning into care homes or residences.


Hannah

Hannah Matthews

Job Title: Home Administrator

Joined: 2022

Hannah has worked in administration for over 15 years, the last three years as a Medical Secretary.


Here she gained a passion for helping and supporting people through their healthcare journey.


She brings a wealth of administrative and process-driven experience to ensure the smooth daily
operational running of the home.


Barry

Barry Moss

Job Title: Dementia Lead

Joined: 2024

Barry brings over 30 years of experience supporting individuals living with Dementia, spanning the private sectors in the UK and Canada, and notable contributions to Alzheimer’s Society. Barry is renowned for his pioneering work in developing the Dementia Awareness, Maintenance Cognitive Stimulation Therapy training model, and the Maintenance Cognitive Stimulation Therapy tool kit for Age UK. He has presented at prestigious Dementia Awareness conferences across Europe, the UK, Canada, and the United States, focusing on inequalities in dementia services for marginalized communities.


Samantha Thom

Samantha Thom

Job Title: Physiotherapist

Joined: 2024

Samantha brings over 20 years of extensive expertise, primarily within community-based care. Her background includes 14 years with the NHS before transitioning to the private sector. Specialising in neurological, respiratory, and musculoskeletal health, as well as post-operative and post-hospital admission rehabilitation, Samantha is dedicated to optimising the mobility and physiotherapy needs of residents at KYN. 


Glen

Glen Stockford

Job Title: Head Chef

Joined: 2024

With over 20 years of experience in hospitality, including luxury-branded hotels and acclaimed restaurants, Glen is dedicated to leading our kitchen team in delivering seasonal, fresh, and nutritious dishes with the quality and consistency of five-star service.


Neville

Neville Frimpong

Job Title: Sous Chef

Joined: 2024

Neville began his career as a kitchen porter, where his passion for cooking flourished under the guidance of professional chefs. This experience led him to pursue a college education in catering and hospitality, ultimately becoming a professional Sous Chef.


Caroline

Caroline Hutchinson

Job Title: Life & Wellbeing Coordinator

Joined: 2024

With 17 years of experience working in care homes, Caroline is passionate about creating personalised activities that enrich residents’ lives. She supports individuals in enjoying their favourite pastimes and discovering new interests, fostering meaningful connections and enhancing overall well-being through creative projects and hands-on experiences.


Biljana

Biljana Biki

Job Title: Life & Wellbeing Coordinator

Joined: 2024

With a Bachelor of Arts degree in Graphic and Media Design from the University of the Arts London, Biljana brings a diverse background in the arts, photography, and acting. Having worked in the care sector for over two years, she enjoys using her creative skills to enhance the physical and mental well-being of residents through social interaction


Hanna

Hanna Suvanto

Job Title: Life & Wellbeing Coordinator

Joined: 2024

Hanna has 20 years of experience in health and social care, working with diverse populations throughout her career. Her educational background includes a BA in Social and Health Care, a BA in Education, and an MA in Movement Psychotherapy, allowing her to approach resident care holistically. Hanna is passionate about art and movement, using them to foster nonverbal self-expression.


Fred

Fred Spofforth

Job Title: Maintenance Manager

Joined: 2023

With almost 20 years in maintenance and a Level 3 NVQ in plumbing, Fred ensures that KYN Bickley remains a safe, well-maintained, and comfortable environment for all residents. He takes pride in maintaining the home and grounds to the highest standards and ensuring all technology is tailored to residents’ needs.


Frequently Asked Questions about KYN Bickley

What types of Care is KYN Bickley registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does KYN Bickley provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does KYN Bickley have?

There are 86 Single Rooms.

What are the Facilities & Services at KYN Bickley?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is KYN Bickley to the centre of Bromley?

1.7 mile(s) as the crow flies, distance by road may be significantly further.