KYN Bickley

Bickley Park Road, Bromley BR1 2AZ
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9.9 37 Reviews
  • KYN Bickley, Bromley
KYN BICKLEY, based on Bickley Park Road in Bromley, occupies a neo-classical building designed as a warm and welcoming space with superbly comfortable private bedrooms, elegant shared rooms for dining and reclining, and inviting outdoor terraces overlooking landscaped gardens bordered by woodland.

Across the home, there are plenty of spaces for residents to relax, socialise and enjoy time with their loved ones. From the spacious living areas to The Great Room and gardens, there is always something to do.

CQC registered, KYN BICKLEY offers high-quality care, catering for residents living with a range of complex needs, including dementia, MS and Parkinson's. The team has a wealth of knowledge and experience, preparing them to deliver the best support to every person living in the home.

To find out more about KYN BICKLEY, please get in touch with the team.

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Care Provided by KYN Bickley

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Christine Bunce (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (86)
    • Single Rooms with ensuite Wet Room (86)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022

Funding & Fees Guide for KYN Bickley

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750

  • Our fees are all inclusive.
    Only upon a detailed assessment prior to admission will we be able to
    confirm the applicable care fees. We can advise before the assessment which tier is most likely to apply to the level of care needed.
  • (these prices are only a guideline, please contact KYN Bickley to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available on site at the home.


KYN Bickley Reviews (37)

Total of 37, showing 21-37
9.9

KYN Bickley has a Review Score of 9.9 (9.894) out of 10, based on 35 reviews in the last 2 years. Over all time KYN Bickley has 37 reviews.

Overall Experience

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Date Published

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Review from Susan S (Respite Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I had no one to care for me at home, I needed somewhere to stay after hip replacement surgery. I visited the care home and was impressed by its overall appearance and the services on offer. I was lucky enough to get a choice of en-suite rooms and chose one with direct garden access. Personal care
was available which I needed for a few days. Three meals a day are offered to be taken either in your room or the silver service restaurant, I did a mixture of service. The 3-course meals are excellent with a meat, fish or vegetarian main course. Kyn allows you to have guests for lunch or dinner at a reasonable extra payment. Also on offer are a monthly physio appointment and weekly hair and spa treatments. All levels of staff from carers, nurses, hospitality and admin are especially kind, polite and caring. If you want something, ask for it and it is usually provided. I stayed for 3 weeks and would honestly go there again if I needed to. Well done.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your experience at our care home. We are thrilled to hear that you were impressed with our overall appearance and the services we offer. We take great pride in providing our residents with a comfortable and welcoming environment that feels like home.
We are glad to hear that you enjoyed the meals during your stay and that our team were kind, polite and caring. We strive to provide personalised care and attention to each resident, and we are delighted to hear that you felt well taken care of. We hope to have the opportunity to welcome you back in the future should you be looking for a care home.
Thank you again for choosing Kyn Bickley and for sharing your experience with others.


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Review from D B (Brother of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's diagnosis requires full time care, so we needed to move him from his former assisted living home. I was fortunate to be recommended to Kyn Bickley and have been totally happy and confident in the care they are giving. I live outside the area, so having a team that will respond immediately
to my questions and give me full peace of mind regarding my brother's care is invaluable. Everyone works as a team, irrespective of their defined role. This is important for the total well-being of their guests. The day to day nursing and care is superb, giving me updates daily if necessary. Highly recommend this facility.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your positive experience with Kyn Bickley. We are thrilled to hear that our team was able to provide your brother with the full-time care he needed and that you are fully satisfied with the care we are providing. Our team takes great pride in working together to ensure the total well-being of our residents and we appreciate your recognition of this. We will continue to provide exceptional nursing and care and will keep you updated daily as necessary. Thank you for highly recommending our home.


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Review from G R (Respite Resident) assisted by family/friend published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my point of view - all communications with Kyn Bickley were excellent. The staff were courteous and efficient. My husband suffers with depression and anxiety, but he settled very quickly and enjoyed his time at Kyn Bickley - especially the cheese and wine party and concert. We hope to use Kyn Bickley
again in the future and would not hesitate to recommend it to our friends and family. My husband could not have had better care. Thank you.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your positive experience at Kyn Bickley. I am thrilled to hear that the staff were courteous and efficient and that your husband was able to settle in quickly and enjoy his time with us. We are glad that he especially enjoyed the cheese and wine party and the Live on the Lawn event. Thank you for recommending us to your friends and family. We look forward to welcoming you back soon!


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Review from Patricia M (Respite Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at Kyn Bickley for two weeks convalescence; it was a lovely home. Everything was of the highest standard. My only observation was that although the food was imaginative, delicious and beautifully presented, occasionally us older people just like something simple and more like home than a five
star restaurant. Overall a wonderful experience, nothing was too much trouble for the staff.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience at Kyn Bickley. We are glad to hear that you found everything at our home to be of the highest standard and that the team was attentive to your needs. We appreciate your feedback regarding the food, and I am pleased to say we have already updated the menu following resident feedback to include more classic, comforting dishes. We hope to welcome you back in the future.


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Review from Jane W (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The slightly lower score for care/support reflects the fact that we had to chase treatments that had been promised, i.e. wound dressing and physio post-op.
On the food front, absolutely excellent and comparable to a five star hotel. However, if staying any length of time we would imagine that a resident
might want to feel more 'at home' and that perhaps more 'homely' food (i.e. shepherds pie, liver and bacon etc. would be a welcome change). These could probably be requested, but might perhaps be worth putting this sort of choice on the daily menu now and then?
Activities and facilities were excellent and we are only sorry that our mother chose not to participate. Kyn has only been running for about seven months and it’s a great addition to the choice of care homes in the area. We are sure it is going to be very successful.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to share your feedback on your experience at Kyn Bickley. I am delighted that you found our facilities and activities to be excellent. We're sorry to hear that some of the treatments promised were not delivered as expected. We take your feedback seriously and will work to improve our communication and delivery of care. We appreciate your suggestion regarding more homely food options and following feedback from our residents, we have incorporated more classic and comforting dishes into our menu. Thank you for choosing Kyn and we hope to have the opportunity to welcome you and your mother to our home again.


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Review from Charles R (Husband of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I are delighted with the care KYN has given to my wife. All the staff are very friendly and patient. They have managed to persuade her to allow them to get her washed, to clean her teeth and to change her clothes. She gives every sign of being very happy here.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your positive experience with Kyn Bickley. It's wonderful to hear that you and your daughter are delighted with how our team care for your wife and I hope you can find peace of mind knowing she is being well taken care of.


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Review from A P (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enter KYN BICKLEY and your idea of a care home will immediately be transformed. KYN is on par with a five star hotel; beautifully large designer rooms, many with patios and garden access, carers in practical, safari style uniforms and, most importantly, very caring and always ready to assist day or
night. Delicious meals in a stunning restaurant and daily activities tailored to one's needs. I believe KYN is the way forward and the outstanding leader in the field of care. All homes should be to KYN's standard.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience and thoughts on Kyn Bickley. It's great to hear that you had such a positive experience and found the home to be on par with a five star hotel. We believe it's important for care homes to provide high quality care and amenities to ensure the comfort and well-being of their residents. Your endorsement of Kyn as the way forward and an outstanding leader in the field of care is very much appreciated and we look forward to opening more Kyn homes in the not-too-distant future.


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Review from A D (Daughter-in-law of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredibly kind and attentive team at KYN. The environment, rooms, grounds and facilities are the best in class. The team made sure that they really got to know my father-in-law and all his likes, dislikes and interests and have tailored activities and interactions with other guests to ensure he is
fully engaged and enjoying the KYN experience to the fullest. We would highly recommend KYN Bickley.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for taking the time to leave a review. I am pleased that your father-in-law is enjoying his time at KYN. The team has enjoyed getting to know him and is delighted at his engagement with the activities and other residents. Thank you for recommending KYN Bickley.


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Review from Frances S (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After four weeks in a hospital bed, I arrived at KYN in a sorry state. Unable to perform basic bodily functions without help. All the staff were kind, supportive and caring and were my friends. The food was tempting, meals were presented and encouraged me to eat. Activities helped me to get to know
people and socialise. The lovely garden provided a fresh open space for gentle exercise. Decoration throughout is amazing, providing restful rooms. KYN has restored my well-being and has my eternal thanks.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your experience at KYN. I'm pleased to hear that our team provided you with the care and support you needed during your stay. We are also glad to know that you enjoyed the meals and activities we offer, as well as the beautiful garden and restful rooms. It brings us great joy to hear that we were able to help restore your well-being. We appreciate your kind words and wish you all the best.


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Review from Lauren D (Granddaughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful care home! All staff members look immaculate and are very friendly. The rooms are amazing, with a beautiful garden surrounding them (ground floor).
Variety of entertainment for residents. Food is always presented and tastes fantastic. Overall a luxury care home, and very pleased with how
they are treating my grandmother. Thank you.

Reply from Thomas Holden, Home Manager at KYN Bickley

Thank you for sharing your feedback on KYN BICKLEY with us.
I am delighted to hear that you are pleased with our beautiful care home and the way we are taking care of your grandmother. Our team take great pride in creating a warm and welcoming environment for all of our residents, and I am pleased that you have noticed the care and attention that they put into their work.


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Review from S N (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having suffered poor care for my mother at a previous care home, I made the decision to relocate her to KYN Bickley.
This was definitely the best decision we could have made. The care home itself is like a luxury London hotel but with a homely feel. The service from every member of staff has been
exceptional - nothing is too much to ask for.
My mother is unable to speak due to her stroke, but the carers in a short space of time have learnt what she likes, doesn’t like and what she may be asking for. She truly now gets personalised care and is enjoying her life again.

Reply from Thomas Holden, Home Manager at KYN Bickley

Thank you for sharing your positive experience with KYN BICKLEY. I am pleased to read that your mother is receiving exceptional care and that the team has gone above and beyond to meet her needs. It's great to know that the care home feels like a luxurious London hotel while still maintaining a warm and welcoming atmosphere. We appreciate your feedback and are grateful for the opportunity to provide personalised care to your loved one. Please don't hesitate to let us know if there's anything else we can do to make your mother's stay even better.


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Review from Vanitha P (Niece of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were exceedingly polite and welcoming. They engaged with my aunt throughout our visit and were very attentive to her needs. Really impressed with the outreach program and community involvement. Kyn seems to be keeping abreast with the latest research in dementia care.

Reply from Christine Bunce, Home Manager at KYN Bickley

Thank you for sharing your positive experience at Kyn Bickley. Our team is committed to providing exceptional experiences for residents, guests, and visitors. Being an active member of the community is essential to us at Kyn, and we strive to establish mutually beneficial partnerships with local organisations, charities, businesses and individuals. We are also very passionate about dementia care and our head of dementia ensures we take a progressive approach. I am thrilled to hear that our efforts have been acknowledged.


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Review from M G (Son of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Charges are high-end. Our experience was things looked good on the outside but we tested them with both my parents and they were found to be woefully inexperienced. We were advised that management would learn from any mishandling.

Reply from Thomas Holden, Home Manager at KYN Bickley

We are a new service, but we have an incredibly experienced team within the home and a staffing ratio above industry standards. We are sorry to hear that we were unable to meet your expectations. My team and I care deeply about the residents we look after. At KYN we promote a culture of honesty, transparency, continuous learning, and development of the service we provide. We are looking forward to welcoming CQC to the home soon to showcase the incredible work the team the team do and continue to work in conjunction with the Local Authority and allied health professionals.


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Review from C K (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Kyn Bickley for the last month or so. Ever since her arrival she has been looked after with the best of care by the nursing/care team. They have been very attentive and proactive in dealing with my mothers medical needs. She could not be in better, or kinder, hands.
As someone who has always enjoyed her food, my mother has been most impressed with the quality of the cooking at Kyn. Mealtimes are a real highlight of her day.
The accommodation and gardens of the home are simply the best we have ever encountered and they are a source of great comfort to my mother.
Dealing with the management team at what has been a very difficult time for my mother and our family has always been very professional and efficient. They are a pleasure to deal with.
We wish Kyn every success.

Reply from Thomas Holden, Home Manager at KYN Bickley

Thank you very much for your kind words. It is lovely to hear of the positive impact the team at KYN BICKLEY are having on your mother.
I'm delighted to read that mealtimes are the highlight of her day. Our head chef and his team work hard to create nourishing, flavourful meals that our residents can genuinely look forward to. They will be thrilled to know their dishes are so well received.


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Review from Julie C (Daughter-in-law of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are so delighted with KYN BICKLEY. You read such horror stories about care homes in the newspapers but you don't have to worry here!
When you are tasked with the enormous responsibility of finding your beloved relative, expert help and care, it is a steep learning curve and worry.
However, I can honestly say that the team at KYN have supported both my mother-in-law and us extremely well.
She started as respite care in March after a fall, but at her wonderful birthday tea, which KYN put on, especially for her, she announced to us that she wanted to stay at KYN as a resident.
She appreciates the wonderful food and activities each day and the care and compassion she is shown by all the staff. Now, when I go to sleep at night, I know she is being well looked after, in this kind and beautiful place. I wish I could live here!

Reply from Thomas Holden, Home Manager at KYN Bickley

Thank you so much for your kind words. The team were delighted to hear your mother-in-law wanted to stay with us permanently.
It has been a joy working with you to tailor our service around her needs and we look forward to you all spending more time with us here at KYN BICKLEY.


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Review from Helen W (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is the second resident at KYN and although she has only been there a short while the care, love and attention she has received as been wonderful.
We chose KYN because of its amazing caring ethos and holistic and individual approach to residents and not making them fit into 'a label' and so
far it has not disappointed.
I can not praise the management team enough for their support and desire to get things right for Mum. After coming from another home where this, unfortunately, was not the case, it is truly comforting to experience this and gives me confidence for the future.
The carers are kind and patient and are learning Mum's ways so that she can feel at home as quickly as possible, giving her attention when needed and helping her feel safe.
It is lovely to see how all areas of staff from catering, hospitality, activities and household are so passionate in their work and have a desire to get to know the residents individually.
So far Excellent

Reply from Thomas Holden, Home Manager at KYN Bickley

Thank you so much for this wonderful feedback. I am delighted to read that our values are shining through in the care, love and attention your mum has received. We are so pleased that we are able to support you and your mum in our home and will ensure we continuously develop our service in partnership with you and around your mum's needs.


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Review from C J (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

KYN where do I start - from the moment you walk in the door, you are met by professional and helpful members of a fantastic group of staff. Nothing is too much trouble. The lovely staff member introduced us to KYN in mid-December and explained in great detail and so professionally with passion all the
reasons why our mother should make KYN her home. Our Mum was the first resident, so has been treated like a queen. It is a five-star hotel with care. The care is wonderful, and when two members of staff visited Mum before her admission, we knew that our worries were over; they flag up any concerns immediately. The care team are an excellent set of girls who are so polite, caring and professional and are a credit to team KYN. The food is absolutely delicious, and Mum loves it! Thank you, chef and team. Our mother has completely turned around, and she is well and happy. What more could you wish for? Thank you, KYN.

Reply from Thomas Holden, Home Manager at KYN Bickley

We couldn’t be happier to have mum living with us at KYN BICKLEY. She lights up every room she is in. Thank you so much for your kind words and I will make sure the team here get to see your words of encouragement.


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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for KYN Bickley is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for KYN Bickley is calculated as follows: ( (380 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 414 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for KYN Bickley is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (15)

Christine

Christine Bunce

Job Title: Home Manager

Joined: 2023

Christine grew up in California near Napa Valley and studied psychology at university before completing a Master's and Doctorate in Clinical Psychology. She worked within mental health settings but fell in love with senior care and never looked back. She has managed care homes and retirement communities in the US and the UK before joining KYN.


Lina

Lina Rehan

Job Title: Deputy Home Manager

Joined: 2022

Lina has over 20 years of nursing experience in acute hospitals, community health service and recently in luxury care homes. Her goal is to lead a care team that delivers person-centred care, taking care of the whole person, physically and emotionally, to reach their best level of well-being.


Josh

Josh Newcombe

Job Title: Clinical Lead

Joined: 2024

Josh is an experienced nurse with a background in Accident & Emergency and elderly care. As Clinical Lead, he sets high standards, supports staff development, and ensures the best experience for residents. Previously, as Deputy Manager of a 100-bed nursing home, he gained valuable experience in both clinical and managerial care. Having supported his own grandfather through dementia, Josh understands the challenges families face and is committed to providing compassionate, person-centred care.


Thomas

Thomas Goddard

Job Title: Hospitality Manager

Joined: 2024

Tom is a dedicated professional in London's luxury hospitality sector, known for creating extraordinary guest experiences. With extensive expertise in high-end service, he brings a unique blend of creativity and passion, inspired by his love for hiking and the great outdoors. At the core of Tom's philosophy is a deep-rooted belief in the power of hospitality to forge meaningful connections, ensuring that every guest feels both valued and at home.


Liam

Liam Murphy

Job Title: Administrative Manager

Joined: 2024

After earning a degree in International Politics, Liam worked as a sailing instructor for children and adults. This role sharpened his leadership, adaptability, and team-building skills. Now, as an Administrative Manager, Liam leverages his unique background to streamline operations and foster a supportive, thriving community at KYN.


Emily

Emily Williams

Job Title: Customer Engagement Manager

Joined: 2023

Emily understands the challenges families can face when seeking care for loved ones. She has a Level 3 Diploma in Health and Social Care and subsequently worked as a caregiver for vulnerable adults at home. Later, she led an NHS Hospital discharge team catering to those requiring complex discharge planning into care homes or residences.


Hannah

Hannah Matthews

Job Title: Home Administrator

Joined: 2022

Hannah has worked in administration for over 15 years, the last three years as a Medical Secretary.


Here she gained a passion for helping and supporting people through their healthcare journey.


She brings a wealth of administrative and process-driven experience to ensure the smooth daily
operational running of the home.


Barry

Barry Moss

Job Title: Dementia Lead

Joined: 2024

Barry brings over 30 years of experience supporting individuals living with Dementia, spanning the private sectors in the UK and Canada, and notable contributions to Alzheimer’s Society. Barry is renowned for his pioneering work in developing the Dementia Awareness, Maintenance Cognitive Stimulation Therapy training model, and the Maintenance Cognitive Stimulation Therapy tool kit for Age UK. He has presented at prestigious Dementia Awareness conferences across Europe, the UK, Canada, and the United States, focusing on inequalities in dementia services for marginalized communities.


Samantha Thom

Samantha Thom

Job Title: Physiotherapist

Joined: 2024

Samantha brings over 20 years of extensive expertise, primarily within community-based care. Her background includes 14 years with the NHS before transitioning to the private sector. Specialising in neurological, respiratory, and musculoskeletal health, as well as post-operative and post-hospital admission rehabilitation, Samantha is dedicated to optimising the mobility and physiotherapy needs of residents at KYN. 


Glen

Glen Stockford

Job Title: Head Chef

Joined: 2024

With over 20 years of experience in hospitality, including luxury-branded hotels and acclaimed restaurants, Glen is dedicated to leading our kitchen team in delivering seasonal, fresh, and nutritious dishes with the quality and consistency of five-star service.


Neville

Neville Frimpong

Job Title: Sous Chef

Joined: 2024

Neville began his career as a kitchen porter, where his passion for cooking flourished under the guidance of professional chefs. This experience led him to pursue a college education in catering and hospitality, ultimately becoming a professional Sous Chef.


Caroline

Caroline Hutchinson

Job Title: Life & Wellbeing Coordinator

Joined: 2024

With 17 years of experience working in care homes, Caroline is passionate about creating personalised activities that enrich residents’ lives. She supports individuals in enjoying their favourite pastimes and discovering new interests, fostering meaningful connections and enhancing overall well-being through creative projects and hands-on experiences.


Biljana

Biljana Biki

Job Title: Life & Wellbeing Coordinator

Joined: 2024

With a Bachelor of Arts degree in Graphic and Media Design from the University of the Arts London, Biljana brings a diverse background in the arts, photography, and acting. Having worked in the care sector for over two years, she enjoys using her creative skills to enhance the physical and mental well-being of residents through social interaction


Hanna

Hanna Suvanto

Job Title: Life & Wellbeing Coordinator

Joined: 2024

Hanna has 20 years of experience in health and social care, working with diverse populations throughout her career. Her educational background includes a BA in Social and Health Care, a BA in Education, and an MA in Movement Psychotherapy, allowing her to approach resident care holistically. Hanna is passionate about art and movement, using them to foster nonverbal self-expression.


Fred

Fred Spofforth

Job Title: Maintenance Manager

Joined: 2023

With almost 20 years in maintenance and a Level 3 NVQ in plumbing, Fred ensures that KYN Bickley remains a safe, well-maintained, and comfortable environment for all residents. He takes pride in maintaining the home and grounds to the highest standards and ensuring all technology is tailored to residents’ needs.