KYN Hurlingham has a Review Score of 9.1 (9.074) out of 10, based on 7 reviews in the last 2 years. Over all time KYN Hurlingham has 7 reviews.
Review from M A (Son-in-law of Resident) published on 12 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jordan Pereira, Home Manager at KYN Hurlingham
we have so much enjoyed welcoming you and the extended family to KYN Hurlingham and sharing recent special occasions together. Thank you for your kind words regarding the welcome and service, and also Nina's design and the facilities. And thank you so much for the recommendation, much appreciated.
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Review from B M (Wife of Resident) published on 3 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jordan Pereira, Home Manager at KYN Hurlingham
Thank you very much for taking the time to write a review, this means a lot to us, and we were so glad that you had such a positive experience at KYN. Thank you for your recognition of the team's kindness and dedication, and for being part of the warm atmosphere here. We look forward to welcoming you back,
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Review from N C (Friend of Resident) published on 2 January 2025
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Overall Experience
5.0 out of 5
Reply from Jordan Pereira, Home Manager at KYN Hurlingham
Thank you so much for taking the time to write. It was our pleasure to welcome you as a guest of one of our residents and we were glad you had the opportunity to experience The Great Room for dinner and to have a look around our home while you were here. I'm glad that you found the team friendly and enjoyed the environment created for us by interior designer. Thank you for your recommendations, it is always appreciated. We look forward to welcoming you back in the future.
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Review from M M (Respite Resident) published on 26 November 2024
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Overall Experience
5.0 out of 5
Reply from Jordan Pereira, Home Manager at KYN Hurlingham
Dear MM, it was such a pleasure having you staying with us, the team are missing you and send their best wishes. Thank you for your lovely review. We hope you enjoy your travels and look forward to seeing you again next year.
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Review from M F (Respite Resident) published on 18 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jordan Pereira, Home Manager at KYN Hurlingham
Dear MF, Thank you for your lovely words, it was our pleasure to have you with us and to help you on your road to recovery, the team very much enjoyed spending time with you and meeting your wonderful family and friends. We look forward to welcoming you back and very much look forward to keeping in touch.
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Review from Fiona R (Daughter of Resident) published on 3 September 2024
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Overall Experience
5.0 out of 5
Reply from Jordan Pereira, Home Manager at KYN Hurlingham
Thank you for your kind words, it was a pleasure looking after your mother and it was lovely to see her progress during her stay. We wish you and the family well and very much look forward to keeping in touch.
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Review from Roberta T (Resident) published on 6 August 2024
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Overall Experience
1.0 out of 5
Reply from Jordan Pereira, Home Manager at KYN Hurlingham
Thank you for sharing your feedback and for taking us up on our invitation to speak in more detail with our Managing Director. We are of course disappointed you feel we didn't fully deliver to your expectations. We take on board your comments and are grateful to you for acknowledging the time spent by the team to understand your specific requirements. Our chefs work with a registered BANT practitioner who specialises in later-life nutrition to ensure that the latest research in diet and nutrition is incorporated into our menus to be both delicious and nutritional. Our approach focuses on plenty of fresh, seasonal fruits and vegetables, high-quality protein sources and minimally processed carbohydrates as well as sufficient good fats forming part of dishes. We understand that the needs and tastes of our residents may change from day to day and will always strive to adapt and accommodate unique off-menu requests. Thank you for giving us this opportunity to learn from your feedback.
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The Review Score of 9.1 (9.074) out of 10 for KYN Hurlingham is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.536 for KYN Hurlingham is calculated as follows: ( (69 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 84 Ratings = 4.536
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.538 Points relating to the number of positive Reviews for KYN Hurlingham is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Jordan is an accomplished healthcare professional with extensive experience in both private and public healthcare sectors, with roles including Hospital Clinical Bed & Site Manager and Home Manager for luxury care homes. Jordan holds an Adult Nursing Degree, a Postgraduate Certificate in Diabetes from Ulster University, and an MSc in Management and Leadership in Health and Social Care from the University of Cumbria.
Job Title: Deputy Manager
Joined: 2024
Isabel is an experienced Deputy Manager and Registered Nurse who has worked in many different care settings. Following her undergraduate studies at UCL, she received a First Class for her Master's in Adult Nursing from King's College London. Isabel is passionate about leading a team to provide truly person-centred and compassionate care.
Job Title: Clinical Lead
Joined: 2024
Vanessa began her career as Cabin Crew, caring for the wellbeing of up to 500 passengers daily before pursuing nursing. After earning a First-Class Honours degree, she spent five years as a District Nurse, specialising in tissue viability and palliative care. Now at KYN Hurlingham, Vanessa ensures compassionate, personalised care for residents, serves as a key contact for complex health needs, and mentors the clinical team.
Job Title: Hospitality Manager
Joined: 2024
Manuel studied Hotel Management in Portugal before moving to the UK, where he began his journey in hospitality in 2012. He gained valuable experience and skills in both the hotel and restaurant industries, working for high-end establishments and catering to VIP clientele. More recently, Manuel has extended his expertise into the care industry, where he continues to apply his background in hospitality to deliver exceptional service.
Job Title: Home Administrator
Joined: 2024
Tamara is available to assist you with any finance-related queries and payments for additional services. For instance, if you wish to offer a spa experience or gift to a loved one or
guest, or if you want to host a special occasion in The Great Room, The Library or any of our
serviced social spaces.
Job Title: Concierge
Joined: 2024
Before moving into care, Anita worked as an early years educator and nursery nurse, teaching the national curriculum to 3- to 12-year-olds. She specialised in supporting young children and young adults with complex learning difficulties and needs, and completed several PDCs in autism, language delays, selective mutism, and childhood illnesses and diseases. She truly enjoys bringing out the best in others and helping them reach their potential.
Job Title: Client Engagement Manager
Joined: 2024
Colleen has worked for many years advising and supporting residents and their families as they navigate the complexities of transitioning into a care environment. She considers her role a privileged one, assisting others with decisions that will be essential for the next chapter of their lives.
Job Title: Client Engagement Coordinator
Joined: 2024
After earning a degree in International Relations and Chinese, Yara contributed to the social media and community-building efforts of several humanitarian and environmental NGOs. This experience fuelled her interests in people and cultures, driving her passion for creating meaningful connections and fostering positive social impact.
Job Title: Life Enrichment & Wellbeing Lead
Joined: 2024
Before transitioning to care, Ana worked as a freelance history facilitator for museums and heritage sites, managing community programs focused on local history. Her passion for lifelong learning and a strong desire to help people lead enriching lives at all stages led her to the care industry. For the past 7 years, she has held various operational roles in London's retirement villages and care homes.
Job Title: Head Chef
Joined: 2024
Fernando is the leader of the kitchen team and is accountable for the smooth functioning of the kitchen on a daily basis. He ensures that the team serves the most excellent quality food, using fresh, seasonal ingredients, flavours that satisfy the taste buds, and a balance of nutrition.
Job Title: Maintenance Engineer
Joined: 2025
Paul is dedicated to maintaining KYN Hurlingham as a safe, beautifully kept, and inviting space for all residents. He takes great pride in preserving the property and grounds to the highest standard, while ensuring that all technology is designed to meet residents' individual needs.
