Lake View Nursing Home

244 Longton Road, Stoke-on-Trent ST4 8JD
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8.0 6 Reviews
  • Lake View Nursing Home, Stoke-on-Trent
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Care Provided by Lake View Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults

Good to Know

  • Owner
  • SAS Care Group Ltd
  • Person in charge
  • Nancy Issac (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (46)

Facilities

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Lake View Nursing Home Reviews (6)

8.0

Lake View Nursing Home has a Review Score of 8.0 (7.961) out of 10, based on 2 reviews in the last 2 years. Over all time Lake View Nursing Home has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
0
0
2
4

Review from Julie M (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Lakeview for four months. During this time, she has been treated with nothing but kindness and dignity. The manager's knowledge of her changing clientele is astonishing. The staff are always friendly and approachable. Mum has made excellent progress and is now ready to move on
to a permanent placement near me; however, if I lived closer to Trentham, I would have no hesitation at all in her remaining at Lakeview. Thank you to all of the team; you have done an amazing job with Mum and been a great support to me and the family.

Reply from Irfan Shaik, Admin at Lake View Nursing Home

Thanks for your compliments, Julie.
We always continue to strive forward for better achievements.


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Review from Julie W (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has just passed away having been with Lakeview since January - initially in an assessment bed and then as a full time resident. Throughout the entire time, all of the staff at Lakeview have been absolute angels - nothing was too much trouble for them. They made dad feel very welcome from the outset
and he became part of their family despite his deteriorating health. Paperwork and issues that arose were dealt with in a compassionate way and all our family felt a great sense of relief that he was being cared for so well.
Thank you from the bottom of our hearts.

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Review from Teresa R (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in here for a few months after being passed from another care home as they did not have the facilities to care for her correctly. She had dementia and needed 24-hour care - whilst, at the previous home, she would try to escape and was frequently found on the main road, or in the main hospital.
The staff at Lake View were wonderful, attentive, and caring and used to say that mum was a character and kept them on their toes. I have full respect for anyone who does this job as it must be incredibly difficult. Unfortunately, we lost mum last week, but in her final hours, the team were absolutely amazing. Me and my brother stayed all day and night and were never rushed or told to leave, the team made us food and drinks the whole time whilst making sure mum was clean and comfortable. I can't recommend Lake View enough, thanks for making our mum's last months as lovely as they could have been.

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Review from Susan F (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Lakeview, unfortunately, her stay was only four weeks but in those four weeks, we got to know the staff and office staff very well. I also worked in a care home so I noticed things that perhaps other people would not notice and I can honestly say I could not fault anything.
We had a few niggles at first but they were dealt with straight away and they did not occur again. The night my mum died the staff showed us all compassion and treated mum with the utmost dignity and care. There was no rush to empty the room, and it was kept locked until we were ready. Please if you are in the position we were in and need a care home for a loved one, go visit Lakeview and ask questions, look in rooms and speak to staff and residents. We knew mum was settled there which is half the battle.

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Review from Sandra S (Friend of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of 40 years was in Lakeview for a short time before passing away there. The staff are all very caring and show compassion and kindness to each individual resident. I worked in a care home for 25 years, so when we viewed the home we automatically knew what we were looking for. And I can tell
you now it ticked all our boxes. My friend was one of the first to be allocated a place at Lakeview and from day one we could not fault anything. Unfortunately, she only spend 4 weeks there but we got to know the staff and office staff very well. If you are thinking of placing a parent or friend in Lakeview go and visit and ask the hard questions and I assure you they will answer truthfully.

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Review from Janet A (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was sent from hospital to lakeview for assessment. Whilst there she was treated with respect and care from all the staff. Staff numbers were very high in relation to residents so mum had one to one care. Home wa kept very clean and warm. No negative comments and happy with her stay.

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Current Review Score: 8.0 (7.961)

Overview of Review Score

The Review Score of 8.0 (7.961) out of 10 for Lake View Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.619 for Lake View Nursing Home is calculated as follows: ( (14 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 21 Ratings = 4.619

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.342 Points relating to the number of positive Reviews for Lake View Nursing Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 2 Positive Reviews ÷ 9.2 = 0.217

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Lake View Nursing Home

What types of Care is Lake View Nursing Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lake View Nursing Home have?

There are 46 Single Rooms.

How far is Lake View Nursing Home to the centre of Stoke-on-Trent?

4.0 mile(s) as the crow flies, distance by road may be significantly further.