Review from John R (Partner of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience

Since my partner became a resident of Lanesborough house, in one month I have seen a huge shift in his ability to converse, mix, and his whole demeanour has gratefully changed. His verbal skills have improved, his social skills are improving and as his partner of almost 29 years I have noticed all the

above for the better. This is all due to the care and attention and the dedication of all the staff involved on Alcoott Unit. All the staff from reception to the nursing staff, to all the unit staff, far too many to mention having all helped with his care and which I am extremely grateful. I feel so much happier for his future.

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Review from Lucy B (Daughter-in-law of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience

Very efficient transfer from previous Care Home.
Our relative had complex health needs which previous Care Home could not manage.
Transfer through Care Home Manager, virtual tour arranged due to current Covid restrictions, who is very professional and experienced.
Environment is beautiful, a new

care home with excellent facilities. ( Spacious rooms with en-suite shower, kitchenette, coffee area.) Shared lounges with a bar, all decorated tastefully.
Activities for residents arranged daily.
Staff very friendly and capable.
I feel assured that care will be of a high standard.

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Review from Christine (Wife of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

My hubby has vascular dementia, I was his carer. Unfortunately, the illness took hold, it was too much for me to nurse him. To find a care home for someone who at the time had challenging behaviour was impossible. Nowhere in Worcestershire could or would take him so looking out of area Lanesborough

House stepped up. My prayers were answered. I cannot believe what a wonderful place he has gone to, it’s like a 5-star hotel and that’s an understatement, it’s state of the art aids to help with privacy so the staff can nurse at a distance to hands-on nurse care if required. The rooms are massive with own TV and en-suite, they all have their own fridge. The staff are absolutely wonderful, caring, considerate, they are there if needed but can step back and care from a distance. The personal care they give is second to none. They have activities every day if residents want and food is restaurant standard. My hubby has settled so well which gives me reassurance. All carers are wonderful I love this home.

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Review from Mark C (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience

Form the moment I first called Lanesborough House to enquire I was greeted with professionalism, friendliness and immediately had a good impression. Placing our mother into care during lockdown was an incredibly difficult decision to make but all the staff immediately put me at ease. From FaceTiming

me when my mother arrived, to daily updates as to how she is doing. I could not ask for better care and truly believe we as a family couldn’t be looking after her any better than the staff at Lanesborough are. In such a short amount of time, we have seen our mother go from being withdrawn at home to now being the life and soul of the party. I would recommend this home to all.

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Lanesborough House Care Home

Care Provided by Lanesborough House Care Home

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