An exceptional care home with exceptional management and staff
Abigail N (Daughter of Resident)
I am very grateful that we have found somewhere that I am confident will look after Mum
A M (Daughter of Resident)
Langham Manor provided excellent care to my husband whilst he was in for respite care.
Lesley H (Wife of Resident)
Fees are calculated based on an assessment of care needs, with a weekly uplift applied for respite stays.
Parking is available on-site at Langham Manor for all visitors. Designated parking areas are clearly marked, and accessible parking spaces are located close to the main entrance for those with mobility needs. Visitors are encouraged to follow posted signs and guidelines to ensure smooth access and convenience for all.
Langham Manor has a Review Score of 9.9 (9.871) out of 10, based on 23 reviews in the last 2 years. Over all time Langham Manor has 23 reviews.
Review from K M (Sister of Resident) published on 3 January 2025
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for your feedback, it's always nice to know how we make our first impressions on new residents and their families. We are very fortunate in having staff that enjoy what they do and strive to make Langham a happy and welcoming place for our residents to live and for a positive environment for staff to work. I will pass on your comments. Thank you again for taking the time for this review.
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Review from Jane E (Daughter of Resident) published on 12 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Home Manager at Langham Manor
Thank you for your kind and thoughtful review. We are delighted to hear that your mother had a memorable 96th birthday celebration at Langham Manor. Ensuring our residents feel valued and cherished, especially on such significant milestones, is a priority for us. It is heartening to know that your mother is happy and that you have had positive interactions with our team. We are committed to providing compassionate and attentive care, and it is wonderful to see these efforts reflected in your feedback. Thank you once again for your feedback, it is greatly appreciated and encourages us to continue delivering the highest standards of care.
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Review from D L (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for taking the time to share such lovely feedback. We're so pleased to hear that your mum has settled in so well at Langham Manor and that she feels happy and at home with us. It's wonderful to know that she enjoys her room, the nutritious meals, and the activities we take great pride in creating a caring and friendly environment that helps residents feel comfortable and connected. Supporting mental well-being and social interaction is very important to us, so we're delighted this has made a positive difference for your mum. If there's anything more we can do to support her, please don't hesitate to let us know.
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Review from M C (Daughter of Resident) published on 20 November 2024
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Overall Experience
4.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for taking the time to complete this lovely review. If there is anything else we can do for him please don't hesitate to let us know.
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Review from H S (Niece of Resident) published on 28 October 2024
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for your lovely review. We are very blessed at Langham Manor to have staff that enjoy working here, which creates the warm comforting family environment that we have. Your feedback is very much appreciated and we will certainly let the wider team know of your experience.
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Review from J F (Son-in-law of Resident) published on 24 September 2024
Submitted via Website •
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Overall Experience
3.0 out of 5
Reply from Ben Maynard, Business Development Manager at Langham Manor
Thank you for your detailed feedback. We're pleased to hear that you've had a positive experience with the overall care and cleanliness of our home and we appreciate your kind words about our staff's dedication. However, we're truly sorry that the standard of food has not met your expectations. The quality of our meals is a priority, and we regret that this has been an ongoing concern. We are actively working to address staff turnover in the kitchen and improve the standard of dining. Running out of basic items like peas is unacceptable and we understand your frustration with the lack of nutritious options and fresh fruit. These issues will be taken up with the kitchen team and suppliers. We value your feedback and we are committed to making improvements to ensure that our residents receive high-quality, nutritious meals that reflect the level of care we aim to provide. Thank you again for bringing this to our attention.
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Review from Abigail N (Daughter of Resident) published on 3 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Home Manager at Langham Manor
Thank you so much for your kind words and glowing feedback about Langham Manor. We are truly honoured to have been able to support your mum during what has been such a difficult time for her and your family. It means so much to us to hear that you feel we've gone above and beyond exactly what we aim to do for all our residents. Knowing that you would highly recommend us is the highest compliment we could receive. I'll be sure to share your lovely comments with the whole team, as they will be delighted to hear how much their care and dedication have meant to you and your mum. Please don't hesitate to reach out if there's ever anything more we can do to support your mum or your family.
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Review from A J (Daughter of Resident) published on 29 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Ben Maynard, Business Development Manager at Langham Manor
Thank you so much for your heartfelt review! We are thrilled to hear that your mum feels at home at Langham Manor and that our efforts to create a warm, clean, and comfortable environment are appreciated. Our team is dedicated to ensuring that every resident feels cared for and engaged, and we're glad that your mum enjoys the activities and events we offer. Keeping families informed about their loved ones' care is a top priority for us, and we're pleased to know it brings you peace of mind. Your kind words mean a lot to us and inspire us to continue providing the best possible care. Thank you for being a part of our community!
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Review from A M (Daughter of Resident) published on 10 May 2024
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for your positive feedback. It's lovely that your mum, despite her dementia continues to get involved in everyday activities and enjoys spending her time getting out and about. I am very lucky to have staff that have a lot of experience and enjoy their role in this beautiful home.
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Review from Lesley H (Wife of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Always a pleasure. Our respite residents remain a part of the Langham Manor family whether they are currently staying with us or not. I am pleased that we are meeting your and your husband's expectations and we all look forward to welcoming you into our home anytime.
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Review from Barbara P (Wife of Resident) published on 3 May 2024
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for your lovely review. It is a pleasure and honour to care for your husband and we are always here to support the family too, should you ever need anything.
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Review from Sally L (Relative of Resident) published on 18 April 2024
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Overall Experience
5.0 out of 5
Reply from Ben Goddard, Deputy Manager at Langham Manor
Thank you for taking the time to write a lovely review. The team at Langham Manor strive for our residents to have a positive experience and it is lovely to hear your feedback. I will share your kind words with the staff.
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Review from L J (Daughter-in-law of Resident) published on 16 April 2024
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Overall Experience
5.0 out of 5
Reply from Ben Goddard, Deputy Manager at Langham Manor
Thank you for your lovely review; I will pass this on to the rest of the team. Our aim here at Langham Manor is for all our residents and their families to be well cared for and feel supported during their time with us. It was an honour to be able to care for your mother-in-law in her final weeks.
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Review from L B (Daughter-in-law of Resident) published on 21 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
We are very lucky here to have such caring and professional staff who take pride in the care they deliver. It is very important to us that the resident in our care is not only cared for to a high standard but the relatives have that reassurance and are cared for too.
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Review from Rosie B (Power of Attorney of Resident) published on 28 December 2023
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
We are very honored to have such an amazing review, especially from a retired nurse and a former home manager. Thank you for taking the time to write these lovely words. To be able to care for your dear friend during her final days was a privilege. I will pass on your comments to the rest of the staff.
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Review from L C (Relative of Resident) published on 25 December 2023
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for your lovely review. Our aim here at Langham Manor is for all our residents to be well cared for and have a positive experience. I will feedback your kind words to everyone.
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Review from Sophie J (Daughter of Resident) published on 6 December 2023
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
It was a pleasure and an honour to celebrate your father's last birthday. We knew it would mean a lot to you as his family. Sometimes it's the small things that we all do in life that have the biggest impact. I'm pleased that this was the case for you.
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Review from Sylvia G (Respite Resident) published on 15 November 2023
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for your kind review, I will pass on your comments to the team.
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Review from A C (Resident) assisted by family/friend published on 24 October 2023
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
I am so pleased you are enjoying life here at Langham Manor. It is very important for us all that you have a happy and fulfilling life with all that we can offer.
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Review from J M (Daughter of Resident) published on 27 September 2023
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Overall Experience
5.0 out of 5
Reply from Gaynor Scott, Manager at Langham Manor
Thank you for your kind review. I am so pleased that your mum and dad waited until Langham Manor was ready to open. They both bring great joy to staff and other residents in their positive outlook on life.
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The Review Score of 9.9 (9.871) out of 10 for Langham Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Langham Manor is calculated as follows: ( (236 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 263 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Langham Manor is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 24 Feb 2025
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Job Title: Care Home Manager
Joined: 2023
Gaynor Scott is the proud Manager of Langham Manor, a newly commissioned, purpose-built luxury care home. Having watched Langham Manor take shape from its earliest construction stages, she was thrilled to step into the role of manager, bringing her passion for high-quality care and leadership to the home.
With 24 years of experience in both the NHS and private healthcare sectors, Gaynor is a registered adult nurse with a Diploma in Acute Stroke Management and Rehabilitation, alongside an NVQ Level 5 in Leadership and Management. Throughout her career, she has held key roles as an RGN, Ward Sister, Clinical Lead, and Deputy Manager, building an impressive portfolio of skills and knowledge to lead the team at Langham Manor.
Gaynor is dedicated to recruiting and supporting a team committed to providing exceptional care across all departments. She believes in fostering an environment where every staff member feels valued and empowered in their role. Guided by Morar’s ethos, “Life is for Living,” Gaynor is passionate about creating a safe, enriching experience where residents feel at home and inspired to embrace this new chapter of their lives.
Beyond her role, Gaynor enjoys family life with her three children, grandson, and her chocolate Labradoodle. When she’s not at Langham Manor, she loves spending time with her family, visiting her hometown of Liverpool, supporting Liverpool FC, and travelling to experience new cultures—Thailand being one of her favourite destinations.
Job Title: Deputy Manager
Joined: 2023
With 22 years of experience in the care sector, Ben Goddard brings a wealth of knowledge and dedication to his role as Deputy Manager. Ben’s extensive background spans residential and nursing care, where he has consistently demonstrated a deep commitment to providing compassionate, high-quality support for residents.
As Deputy Manager, Ben plays a key role in ensuring that residents receive the best possible care in a safe, comfortable environment. His leadership and expertise make him a trusted mentor to the team, helping to maintain high standards and foster a positive, supportive atmosphere.
Job Title: Clinical Lead
Maria brings an exceptional level of experience and dedication to her role as Clinical Lead at Langham Manor. With 32 years as a skilled nurse and 25 years specifically in the care sector, Maria has a well-rounded and deeply compassionate approach to elderly care. Her extensive experience enables her to provide outstanding clinical leadership, ensuring that residents at Langham Manor receive the highest standards of medical and personal care. Maria's commitment to excellence and her compassionate approach make her an invaluable asset to both residents and her team.
Job Title: Nurse
Joined: 2023
From a young age, Amelia Bannister was driven by a singular ambition: to become a nurse. Her lifelong passion for caring for others has shaped her career, leading her to focus on providing dedicated, compassionate care to the elderly. Every step of her professional journey has been centred on delivering respectful, individualised care that honours the dignity of her residents.
Amelia’s guiding principle is to treat all residents and their families with the same kindness and respect she would expect for her own family. This commitment underpins her work, whether she’s providing hands-on care to residents or building trust and openness with their loved ones.
For Amelia, nursing is about more than just meeting medical needs; it’s about fostering a warm, supportive environment where residents feel valued, heard, and genuinely cared for. Each day, she is reminded of the importance of providing not only physical care but also emotional support that is vital to her residents' well-being.
Job Title: Activities Lead
Joined: 2023
Natasha Streatfield finds immense job satisfaction in her role as Activities Lead at Langham Manor. She loves bringing joy to residents through a variety of activities, whether it’s crafting sessions, lively dance parties, or quality one-on-one time. Natasha is dedicated to creating memorable, engaging days for residents, knowing that each activity—be it a room visit or a group gathering—adds meaning and warmth to their lives.
For Natasha, supporting residents who may not have daily family visits or the opportunity to go out is particularly rewarding. She feels truly humbled to be part of their journey, enhancing their experience of life in a care home and making each day a little brighter.
