Lavender Villa (Grosvenor Villas)

Grosvenor Villas, Lightfoot Street, Hoole, Chester CH2 3AD
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7.9 3 Reviews
  • Lavender Villa (Grosvenor Villas), Chester
Lavender Villa is a residential home for people with functional mental health needs. Part of the Grosvenor Villas, the home is one of four bungalow-style villas offering various services.

Lavender Villa can support up to 40 people and has its own communal areas and individual landscaped garden.

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Care Provided by Lavender Villa (Grosvenor Villas)

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Multiple Sclerosis
  • Schizophrenia
  • Speech Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Townley (Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Lavender Villa (Grosvenor Villas)

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,650
    • Self-Funded Residential Dementia Care from £1,650
    • Self-Funded Nursing Care from £1,650
    • Self-Funded Nursing Dementia Care from £1,650
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,650
    • RESPITE Self-Funded Nursing Dementia Care from £1,650

  • Please note that the above are guidelines. Rates vary depending on the assessment of needs and room grade. Prices increase annually due to staff pay and other inflations.
  • (these prices are only a guideline, please contact Lavender Villa (Grosvenor Villas) to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Stairlift
  • Wheelchair Access

Lavender Villa (Grosvenor Villas) Reviews (3)

7.9

Lavender Villa (Grosvenor Villas) has a Review Score of 7.9 (7.875) out of 10, based on 2 reviews in the last 2 years. Over all time Lavender Villa (Grosvenor Villas) has 3 reviews.

Overall Experience

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Date Published

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Review from T W (Husband of Resident) published on 27 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from psychosis, hearing tormenting voices. At Lavender Villa, the staff are caring, warm and kind. At a previous home, my wife was saying no to meal choices and food was left to go cold. She lost so much weight she ended up in hospital. At Lavender, she is offered alternative snacks
if says no to meals. At Lavender Villa, she feels safe and it is a lot better visiting her.

Reply from Diane Evans, Grosvenor Villas, Lavender Home Manager at Lavender Villa (Grosvenor Villas)

Thank you for taking the time to write your review and for the positive comments about our caring, warm and kind care staff. Our residents are our priority and our staff take pride in ensuring that they all receive the best possible care. Mealtimes form an important part of the care we provide and we are pleased that our caring approach has had a positive impact and that your wife feels safe.


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Review from Andrew W (Husband of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and welcoming. My wife is safe, well and supported by people who care. Thank you so much for all that you do, it is much appreciated.

Reply from Nicola Townley, Grosvenor Villas Lavender Villa Home Manager at Lavender Villa (Grosvenor Villas)

Thank you very much for taking the time to leave us feedback. We are very grateful for the trust you place in us, and it is rewarding to know that you are happy with the care we provide. We will make sure that your kind words are passed on to our dedicated care team. Warm regards, the Cedar Care Family.


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Review from Jane B (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not thank the staff in Lavender Villa enough for all the staff, for all their hard work during the covid crisis. To all staff who slept here, I hope management will reward staff for their efforts.

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Current Review Score: 7.9 (7.875)

Overview of Review Score

The Review Score of 7.9 (7.875) out of 10 for Lavender Villa (Grosvenor Villas) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Lavender Villa (Grosvenor Villas) is calculated as follows: ( (13 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.375 Points relating to the number of positive Reviews for Lavender Villa (Grosvenor Villas) is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Nicola Townley

Job Title: Villa Manager

Nicola is the Villa Manager at Lavender Villa (Grosvenor Villas) and overlooks hospitality, catering, and other operations within the home.


Frequently Asked Questions about Lavender Villa (Grosvenor Villas)

What types of Care is Lavender Villa (Grosvenor Villas) registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lavender Villa (Grosvenor Villas) provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Lavender Villa (Grosvenor Villas) have?

There are 40 Single Rooms.

What are the Facilities & Services at Lavender Villa (Grosvenor Villas)?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access & Ground Floor Accommodation only are some of the Facilities & Services.

How far is Lavender Villa (Grosvenor Villas) to the centre of Chester?

0.7 mile(s) as the crow flies, distance by road may be significantly further.