Nice staff so friendly and obliging always a smile to welcome you. Nothing is too much, just ask.
J S (Nephew of Resident)
Mum was very comfortable staying over the Christmas period.
R H (Resident)
The staff, including the management team, have gone out of their way to be helpful.
L H (Husband of Resident)
Those care needs
Visitors welcome at any time.
Ample parking available on site.
Lea Grange Care Home has a Review Score of 9.0 (9.019) out of 10, based on 6 reviews in the last 2 years. Over all time Lea Grange Care Home has 6 reviews.
Review from Roger W (Son of Resident) published on 6 March 2025
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Reply from April Parrott-Carter, Home Manager at Lea Grange Care Home
Thank you for your five star review and complimentary feedback.
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Review from Elena F (Wife of Resident) published on 31 January 2025
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Reply from April Parrott-Carter, Home Manager at Lea Grange Care Home
Thank you for taking a moment to leave us a review during such a difficult time. It was an honour to know your husband and provide him with the dignified end of life care he deserved. Please know that you are always welcome at Lea Grange.
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Review from R H (Resident) published on 21 January 2025
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Reply from April Parrott-Carter, Home Manager at Lea Grange Care Home
It is great to hear your mum enjoyed her stay over the festive period. Happy New Year to you all!
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Review from J S (Nephew of Resident) published on 17 January 2025
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Reply from April Parrott-Carter, Home Manager at Lea Grange Care Home
It is great to hear you are happy with our home and feel your auntie is well looked after in our care.
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Review from V F (Next of Kin) published on 9 January 2025
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Reply from April Parrott-Carter, Home Manager at Lea Grange Care Home
Thank you for taking a moment to leave us a review during this difficult time. It was our honour to care for your father and please know that you are always welcome at Lea Grange.
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Review from L H (Husband of Resident) published on 26 December 2024
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Reply from April Parrott-Carter, Home Manager at Lea Grange Care Home
Thank you for taking a moment to leave us our first review and a very complimentary one at that! It is a pleasure having your wife with us and assisting in her recovery.
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The Review Score of 9.0 (9.019) out of 10 for Lea Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.943 for Lea Grange Care Home is calculated as follows: ( (66 Excellents x 5) + (4 Goods x 4) ) ÷ 70 Ratings = 4.943
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.076 Points relating to the number of positive Reviews for Lea Grange Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 6 Positive Reviews ÷ 12.6 = 0.476
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Hello, my name is April, and I am the Home Manager here at Lea Grange. I am a Registered General Nurse and have been working in the care sector since 1982.
Job Title: Client Services Manager
Joined: 2024
Hello, my name is Sarah Hall, and I am the Client Services Manager here at Lea Grange.
Having cared for my mother for 17 years, I have first-hand experience looking after individuals living with dementia, and I know how important finding the right care for a loved one is.
I am happily married and have three wonderful sons, and we all enjoy going on holiday and spending time together socialising and entertaining. I am very much a people person and like building relationships. I am also a keen horse lover!