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Letham Park Care Home (Mathieson House) has a Review Score of 8.2 (8.167) out of 10, based on 1 reviews in the last 2 years. Over all time Letham Park Care Home (Mathieson House) has 9 reviews.
Review from A R (Son of Resident) published on 12 March 2024
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Reply from Kirstene Feenan, Marketing at Letham Park Care Home (Mathieson House)
Thanks very much for taking the time to leave your lovely review. We're really glad you and your family are happy at Mathieson House; it really is a home filled with wonderful people. Best wishes, Renaissance Care.
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Review from Thomas G (Resident) published on 30 March 2020
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Review from Linda K P (Daughter of Resident) published on 19 November 2019
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Review from I T (Son of Resident) published on 19 February 2019
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Reply from Stephen Colquhoun, Home Manager at Letham Park Care Home (Mathieson House)
Many thanks for leaving your review. We take pride in delivering an excellent service for all our residents here at Mathieson House. We hope to see mum again soon. Many thanks Stephen.
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Review from Margaret M (Niece of Resident) published on 18 October 2018
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Reply from Stephen Colquhoun, Home Manager at Letham Park Care Home (Mathieson House)
Thank you for taking the time to complete the review for Mathieson House. It was a pleasure having your uncle for a short stay and look forward to his return.
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Review from William M (Husband of Resident) published on 17 September 2018
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Review from Ben W (Respite Resident) published on 12 July 2018
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The care home itself is immaculate, such a friendly team that bend over backwards to accommodate the person in respite
The team, I wish I could mention names, were fantastic with everyone. It is nice to see people being treated with respect.
The only small issue is that some clothes of my Grandmother have been mislaid but the team are looking for them and will get in touch with the family once found.
We have already booked my Grandmother in 2 more times.
Matheson House is great value for money and cannot speak highly enough of the place.
Wish as a family we had found this place a long time ago.
Reply from Elaine Forsyth, Manager at Letham Park Care Home (Mathieson House)
Thank you for taking the time to review our service here at Mathieson House.
We aim to promote high standards of care and encourage participation from family and residents at all times. We endeavour to provide a service based on the uniqueness of the individual in a comfortable and relaxed atmosphere.
We do value feedback so that we can work together in providing a professional service to others and this is an excellent way of improving the service we offer.
We are happy to hear that your relative enjoyed their stay with us and we look forward to welcoming you and your relative back to Mathieson House very soon!
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Review from Susan W (Daughter of Resident) published on 12 July 2018
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Review from Sheila C (Daughter of Resident) published on 14 February 2018
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The Review Score of 8.2 (8.167) out of 10 for Letham Park Care Home (Mathieson House) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Letham Park Care Home (Mathieson House) is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.25 Points relating to the number of positive Reviews for Letham Park Care Home (Mathieson House) is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 1 Positive Reviews ÷ 4 = 0.25
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Nov 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Adequate
(3) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
View Latest ReportPlease Contact Us for Latest Vacancies
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Job Title: Home Manager
Joined: 2020
Mirelle is a caring and compassionate manager who builds her care home based on respect and understanding. This is true for her professional staff team but also for her residents whose independence and needs always come first.
Mirelle and the people within Letham have been on a journey over the last 24 months, thriving as relationships and friendships blossom.
With a wealth of experience, Mirelle will fill you with confidence and trust that you or your loved ones are in the right home.