For the residents funded by Local authority, the home charges a £95 a third party top fees to be paid weekly.
The standard care fees excludes charges for hairdressing, chiropodist, escort to hospital, 1:1 charges, trips etc.
Plenty of free car parking on site up to 50 cars
Linden House Dementia Nursing Home has a Review Score of 9.7 (9.684) out of 10, based on 16 reviews in the last 2 years. Over all time Linden House Dementia Nursing Home has 16 reviews.
Review from John G (Stepson of Resident) published on 20 March 2025
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
Thank you for your review and it is very nice to know you have an excellent experience with us. We will continue to keep up with your expectations.
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Review from T F (Son of Resident) published on 20 March 2025
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
I sincerely appreciate the time you have taken to share your experience with us and leave us a review. Thank you.
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Review from S C (Sister of Resident) published on 20 March 2025
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
Thank you for leaving us a review. We sincerely appreciate the time you took to share your experience with us.
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Review from B K (Husband of Resident) published on 26 November 2024
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Reply from Minu Mathew, Registered Home Manager at Linden House Dementia Nursing Home
Thank you so much for your feedback. We really appreciate your thoughtful words and honest feedback.
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Review from D C (Wife of Resident) published on 25 November 2024
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to leave us this amazing review.
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Review from Wendy M (Daughter of Resident) published on 5 September 2024
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Reply from Minu Mathew, Registered Home Manager at Linden House Dementia Nursing Home
This is so lovely to hear, thank you so much! Thank you for your very thoughtful and kind feedback about the care in Linden House and the friendly staff. Your unwavering support and encouragement have been truly rewarding for us and will pass this feedback to the entire Linden House team. We really appreciate taking the time to leave us a review.
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Review from Martin H (Brother-in-law of Resident) published on 21 August 2024
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Reply from Maria Pereira, Regional Operations Manager at Linden House Dementia Nursing Home
Hi, thank you so much for taking the time to give us such a lovely review. Regards.
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Review from A N (Daughter of Resident) published on 8 May 2024
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Reply from Minu Mathew, Registered Home Manager at Linden House Dementia Nursing Home
Many thanks for taking the time to leave us a review. We appreciate your feedback and are delighted to know you are happy and satisfied with the care we deliver to your dad and that you love your experience with us. Your positive feedback will be shared with the staff team.
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Review from M D (Wife of Resident) published on 8 May 2024
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Reply from Minu Mathew, Registered Home Manager at Linden House Dementia Nursing Home
Thank you indeed. I sincerely appreciate the time you have taken to share your experience with us and leave us a review.
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Review from L K (Daughter of Resident) published on 22 November 2023
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
Thank you so much for your kind words. It was our privilege to look after your mum. She will always hold a special place in our hearts.
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Review from Norman E (Son of Resident) published on 11 October 2023
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
Many thanks for your kind words. I will ensure your praise is relayed to all the staff in the team. Kind regards.
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Review from Marie E (Daughter of Resident) published on 11 October 2023
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
Thank you for your positive and uplifting feedback. We are happy to know that you are happy with the care that your dad is receiving from us. It gives us such a boost to know that the care is appreciated. I will share this amazing feedback with my entire team.
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Review from L F (Daughter of Resident) published on 16 July 2023
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to leave us this amazing review.
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Review from Irene I (Wife of Resident) published on 15 June 2023
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Reply from Minu Mathew, Registered Home Manager at Linden House Dementia Nursing Home
Thank you so much for this review. We really appreciate your feedback. Your feedback helps us to improve service for everyone.
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Review from Katie A (Daughter of Resident) published on 15 June 2023
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Reply from Minu Mathew, Registered Home Manager at Linden House Dementia Nursing Home
Thank you so much for taking the time to leave an excellent rating. We will share this with the staff team to let them know to keep up the amazing work.
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Review from V M (Sister of Resident) published on 7 June 2023
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Reply from Minu Matthew, Registered Home Manager at Linden House Dementia Nursing Home
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to leave us this amazing review.
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The Review Score of 9.7 (9.684) out of 10 for Linden House Dementia Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.684 for Linden House Dementia Nursing Home is calculated as follows: ( (136 Excellents x 5) + (49 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 190 Ratings = 4.684
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Linden House Dementia Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Jan 2023
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Job Title: Registered Home Manager
Joined: 2016
Minu is the Home Manager of Linden House Care Home. She moved to UK in 2011 after she passed the qualifying exams for NMC and got her PIN in 2012 after successfully passing the Overseas Nurses Programme with City University London.
She has worked her way up in the role starting as a care assistant while studying at the University. She then worked as a senior care assistant and once she gained her PIN worked in the role of Nurse, Sister, Clinical Lead Nurse and Unit Manager in 2015 in a Dementia unit. Minu has also gained her NVQ level 5 in Leadership and Management 2021. She has also done the Palliative Passport with Springhill Hospice.
Although Minu is a Registered General Nurse, her passion is to work with individuals living with Dementia. Minu emphasises Person Centred Approach as she is a great believer in the uniqueness of individuals- ‘Every individual is a unique existence of this world’.