Review from Maxine K (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience

The care my mother received in the nine months that she was a resident at Lindsey Hall was exceptional. The facilities are wonderful and the staff are always friendly and welcoming. It was a great comfort to us to know how well my mother was being cared for.

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Review from J H (Daughter-in-law of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience

My father-in-law moved into Lindsey Hall Care Home in February. We decided it was the best place for him as it seemed to be the most friendly and caring home in the area. They go above and beyond their normal duties and are quick to act whenever an issue arises, keeping us informed straight away. We

are so grateful for the excellent care Dad is receiving. He is encouraged to join in with all the different activities Lindsey Hall offers (which is vast) and enjoys trips out in the minibus.
Recently, Dad celebrated his 100th birthday where Lindsey Hall gave him, the residents, family and friends a wonderful party in the “street”. The atmosphere by everyone was truly amazing which couldn’t have happened without the dedicated and conscientious efforts made by the staff. We cannot speak more highly of everyone for providing such a wonderful and outstanding service and are incredibly grateful for the excellent care and support Dad has been given. Thank you from the bottom of our hearts.

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Review from Chris W (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

Lindsey Hall Care Home is truly outstanding. My mother moved in a year ago and we have only very positive things to say about it. The buildings and rooms are excellent, spacious, airy and welcoming. The large area for group activities, the self-serve shop, the hairdressers, the cinema, the library,

the sitting room and others all function really well. The management is very responsive and supportive. The staff overall are very good. The activities are really impressive, keep-fit, art, choir, outings, walking, flower arranging, bingo and other games and so the list goes on. Without any doubt my mother is far fitter and healthier now than when she went in, thanks to the great care she receives. We particularly appreciate the flexibility of the team to deal with some particular and somewhat unusual needs she has. It would be hard to speak too highly of Lindsey Hall Care Home.

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Review from Charles Q (Friend of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience

As a friend of one the residents, I visited Lindsay Hall regularly until the resident passed away on January 6th. I just wanted to register my gratitude and satisfaction to the caring and friendly staff there for their professionalism and kindness.

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Review from M R (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience

I am so grateful for the excellent care my mum received for the few years she was with you. As I live a long way from mum I could be reassured that she was happy in Lindsey Hall and you became her family. Every part of mum's care was carefully considered and delivered in a truly holistic way. Mum loved

the animals coming to visit and often shared these memories with us. She also made good friends with the other residents. Lindsey Hall is a shining example of how all our loved ones should be cared for when the time comes. Thank you.

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Review from Sue S (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience

Lindsey Hall continues to offer first-class care. Staff are friendly and caring. Management is quick to act wherever an issue arises. My mum is settled and happy, and I am confident in leaving her in safe hands.

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Review from Yvonne W (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident here since they first opened and I cannot praise the staff highly enough. From the moment you walk through the door you are greeted warmly and all the staff are friendly and welcoming. The management team are always available to help and provide advice and know their residents

very well. The home has extremely high standards of cleanliness and everywhere is immaculately maintained. The food is amazing, so much so that Mum went up almost 3 dress sizes! The fabulous carers are friendly, kind, patient and dedicated and know Mum so well they can anticipate and interpret her needs, even though she is unable to vocalise them due to her dementia. The dementia unit feels like its own little family, the visitors get to know each other as well as the other residents and support each other in difficult times. Mum enjoys all the various things the wonderful activities staff arrange, particularly the daily singing. I know Mum is in the best possible setting.

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Review from Suzanne J (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience

I could see most of the residents having a great time, having made friendships and taking part in the many activities going on every day. They looked very happy and well cared for. They had the freedom to wander to the lovely Hall where there would often be entertainment or an exercise class. The food

was lovely and it was a very clean place.
My mother’s situation was different as she was admitted to the dementia unit with advanced dementia. I wanted her to be happy but she wasn’t. I wanted her to be clean at all times but she was often non-compliant. There were days when she was fairly happy and joined in with dancing and listening to music. Some of the carers were absolutely excellent and I could tell Mum had a good bond with them. They got to know she had been a dancer in her youth and loved music.
Lockdown was difficult as she deteriorated very quickly, finally passing away without us being able to see her.

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Review from Graham I (Nephew of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

Mt aunt, who is 93 next month, lived independently all her adult life in the West Midlands in her own home. It is to the great credit of the management and all the staff at Lindsey Hall, that she has settled in so well. Her care has always been very sympathetic, warm and attentive in every respect.

Her room is spacious, comfortable and very pleasant. The facilities are most impressive including the dining room (with a varied and enjoyable menu), the lounge, the library, the main hall, and the well-appointed gardens. The management have dealt with the extreme difficulties and challenges arising from the pandemic in an exemplary manner. The welfare of the residents and staff is the paramount consideration. All in all, it is so reassuring to know that my aunt could not be in a better place.

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Review from Lyn W (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience

Lindsey Hall has a fabulous range of facilities for residents which makes it a pretty special place. However, what I value and appreciate most about Lindsey Hall is that the staff really care. Going the extra mile comes as standard. On Dad’s good days they celebrate with him and help him make the most

of those days. On his bad days they rally round and do everything within their power to help him through those days. Management and staff also offer much valued support to the families of residents, helping us to navigate through what can sometimes be difficult and complex times. Every member of the team works hard to ensure that those in their care are supported to live their best life possible in safe and comfortable surroundings.

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Review from Julie W (Daughter of Resident) published on 14 January 2021
Submitted via Website • Report

Overall Experience

My mum became a resident just prior to the lockdown, but whilst we were able to go into the home, we found it has excellent facilities, is very clean and well maintained. All the staff we met were very friendly and welcoming, and it was obvious they had the best interests of my mum and the family in

mind.
Since lockdown, Lindsey Hall has facilitated video calls to keep in touch, and have provided a visiting room to maintain some contact. All the staff have been incredibly supportive during this difficult time, and we have also had a review to discuss the existing and ongoing care. I know that I can pick up the telephone at any time and discuss any concerns there may be.
We, as a family, are incredibly grateful for the excellent care and support all the staff give.

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Review from Ian B (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

Mum became a resident in Dec 2019 after we finally accepted that caring at home was no longer in her best interest.
The exponential improvement of her deteriorating condition was immediately noticeable and a massive relief to the whole family.
Mum now has a "second family" at Lindsey Hall who we are

extremely happy to share her with.
The standard of care, compassion, and involvement with the residents has to be experienced to be believed.
We can all sleep at night knowing Mum is receiving the best care possible and is in a "happy place".

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Review from Stephen T (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

Mum has been a resident at Lindsey Hall for over 4-years and celebrated her 91st birthday in January this year. It is without a doubt she would not have reached this good age without the care provided by the home, which is reflected in her current wellbeing.
Obviously, the lockdown has had an impact

on our visiting, which is to be accepted, but the management has done everything possible within the constraints to allow a continuation during these difficult times.
I am unable to speak more highly of all members of staff and their dedication in providing such a wonderful level of service, and take this opportunity to thank each and everyone for their continual efforts.

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Review from John B (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience

Staff are very helpful.
My mother is satisfied with the care she receives and is pleased to be in Lindsey Hall.
The menu could be improved to include more fresh fruit, vegetables and fish.
The activities are very simple without much challenge or interest.
Overall, the service provided is very

good.
The staff are excellent.

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Review from Fran W (Daughter of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience

Lindsey Hall is fantastic. My mum is always treated kindly and with dignity. All the staff are very competent and caring.
The home is well organised and clean and friendly. There is always an activity if mum wants to join in and if she doesn't feel well enough, someone is always popping in. It could

be to help her up in the morning, or to gently remind her it is meal time or with a cup of tea and cake. These little visits throughout the day and the positive caring attitude of the staff make all the difference to Mum. She is always telling me how well looked after she is. Mum has made lots of friends with the other residents and they are always visiting each other.
The care is excellent. If I have any worries, I can call any time and someone will reply straight away. COVID is a worry and I feel that Mum is in the safest place and that the staff have done everything possible to reduce the risk.
I feel very lucky and relieved that our family found Lindsey Hall.

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Review from Carole M (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience

This is an outstanding care home. The staff are absolutely amazing and nothing is too much for them. The care home is like staying in a 5* hotel. It is warm, welcoming and very clean.
I always have piece of mind that my mother is being well cared for.

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Review from Suzy M (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience

The care my mum is receiving, particularly during this lockdown period during the COVID-19 epidemic, is exemplary. The staff have all been wonderful whilst working under very difficult circumstances. We have been kept well informed by the management of everything happening and can access a social media

page which is kept up to date with news, pictures and videos.
My mum receives excellent care and has a lovely room on Clee. She is able to enjoy the garden as all rooms are on the ground floor and she has her own door on to the enclosed garden with a patio which she can sit out on. The facilities at Lindsey Hall are very good and the activities staff try to offer a variety of things to interest residents. It has been wonderful during the lockdown, to have them facilitate video call meetings with my mum.
All the staff are very caring, not only the wonderful care staff but also the administrative, cleaning, catering and maintenance staff. They deserve gold stars, especially at the moment!

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Review from Kay S (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience

I would highly recommend Lindsey Hall Care Home. My mum is so happy there and so well looked after. I particularly wanted to write a review during this lockdown due to Covid-19. The home's social media page lets us see photos of the residents and the ability to video call is fantastic. The home keeps

us up to date with all the actions the home has put in place which is very reassuring.
This is a fantastic home with such dedicated and kind staff. The family are so pleased Mum is here. Thank you.

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Review from Michael O (Son of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience

Both my parents moved into Lindsey Hall over 18 months ago. I have to say neither really wanted to and it was a struggle to finally get them to agree. They had been receiving home care for two years previous but it was obvious to me they needed fulltime care. It must be difficult to accept that you

need to be cared for and leave the home you have had for over 60 years. I took them on numerous visits around the home and the staff were excellent and understood how they would feel and reassured them. It also helped me knowing they were going to a care home that not only reports excellent CQC results but more importantly feels like everyone enjoys working there and all residents are part of their family. Mum and Dad now feel it is their home and they are with their friends. Nothing is too much trouble for the home and on a personal basis, I trust them completely to look after, love and care for my parents. I only have praise and thanks.

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Review from L H (Daughter of Resident) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience

We continue to be impressed with Mum's care (resident since September 2016). Medical and personal issues are dealt with promptly with consultation/follow up with medical experts carried out as required. All the staff act in Mum's best interest and with compassion and understanding. On every level, every

employee of the home works within the team structure and is always friendly and approachable. The home is well-run, and all decisions are made in conjunction with the family.
During this period of lockdown, the home's management has acted impeccably in order to keep staff and residents safe whilst continuously keeping families informed. Nothing more could be asked of them.
In addition, the home's environment is clean, secure, bright, warm, well-decorated and calm. Cre of Mum is indeed excellent and Mum is happy. Thank you.

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Lindsey Hall Care Home

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