Little Heath Reablement & Support Centre has a Review Score of 9.8 (9.778) out of 10, based on 8 reviews in the last 2 years. Over all time Little Heath Reablement & Support Centre has 8 reviews.
Review from Jackie E (Cousin of Resident) published on 5 November 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lewis Farrell, Manager at Little Heath Reablement & Support Centre
Thank you so much for this wonderful review, you are so kind to take the time to acknowledge us in this way. The team and I find it a pleasure to support your cousin, I am delighted that you feel happy that she is well cared for and that you are able to relax on your well-deserved holiday! I will pass this lovely message on to the team who will be very proud. You are always welcome! Take care, see you again.
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Review from V H (Daughter of Resident) published on 30 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lewis Farrell, Manager at Little Heath Reablement & Support Centre
Thank you so much for your feedback, this is lovely to hear! We are extremely happy that your mum enjoyed her stay with us as much as we loved having her here. I am also glad you had a positive experience of the service. I will share this feedback with our team who will be proud of the acknowledgement. Thank you again for taking the time to write this review, it means a lot to the team and me. Take care - Little Heath Reablement and Support Team.
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Review from J P (Mother of Resident) published on 24 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lewis Farrell, Manager at Little Heath Reablement & Support Centre
Thank you so much for taking the time to share this lovely feedback! I am extremely pleased that you and your daughter have had this positive experience of our service, We have enjoyed her company both times she has visited us. I will share this information with the wider team as they will be delighted to hear this. Thank you again for taking the time to share this feedback it means a lot to us! Warm regards, Little Heath Reablement Team.
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Review from Meriel J (Friend of Resident) published on 5 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lewis Farrell, Manager at Little Heath Reablement & Support Centre
Thank you so much for taking the time to complete this fantastic review. The team member you have been communicating with is a Unit Care Leader who is an asset to our team; she is extremely pleased and very grateful for your feedback!
The team and I are proud that you have always had a positive experience when visiting and that you have always found the team being pleasant with your friend.
Thank you again for taking the time to express your views; it means a lot to the team.
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Review from Christian P (Resident) published on 1 February 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lewis Farrell, Manager at Little Heath Reablement & Support Centre
Thank you so much for taking the time to complete this amazing review!
We really appreciate the hugely positive ratings and the lovely review. It was a pleasure to have you stay with us, and we really appreciate your recommendation!
Take care!
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Review from R B (Resident) published on 17 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Bronny Payne, Business Manager at Little Heath Reablement & Support Centre
Thank you so much for your lovely review. We are glad you've had a great stay with us. The team are looking forward to providing residents of our newly proposed service with the same superb care.
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Review from Kym R (Husband of Resident) published on 12 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Bronny Payne, Business Manager at Little Heath Reablement & Support Centre
Thank you for your lovely review - we are pleased that you have had a positive experience with Little Heath Reablement.
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Review from Deborah S (Daughter of Resident) published on 6 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Bronny Payne, Business Manager at Little Heath Reablement & Support Centre
Thank you for leaving us a review. We are glad to hear that you have had such a positive experience of Little Heath Reablement.
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The Review Score of 9.8 (9.778) out of 10 for Little Heath Reablement & Support Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.978 for Little Heath Reablement & Support Centre is calculated as follows: ( (87 Excellents x 5) + (2 Goods x 4) ) ÷ 89 Ratings = 4.978
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Little Heath Reablement & Support Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2023
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