Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
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Top 20 carehome certificate
10 133 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

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Care Provided by Lonsdale Mews

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Toby Sturgess (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Lonsdale Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,798
    • Self-Funded Residential Dementia Care from £1,888
    • RESPITE Self-Funded Residential Care from £2,008
    • RESPITE Self-Funded Residential Dementia Care from £2,098

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lonsdale Mews Reviews (133)

Total of 133, showing 41-60
10

Lonsdale Mews has a Review Score of 10 (9.975) out of 10, based on 81 reviews in the last 2 years. Over all time Lonsdale Mews has 133 reviews.

Overall Experience

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Review from L D (Husband of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Lonsdale Mews originally for Respite Care. We then decided she would be more comfortable staying on as she was no longer able to cope at home. From the first, the care, comfort and attention to detail, by all of the staff, have been exemplary. Perhaps rare, Lonsdale Mews devotes major
effort to inclusive activities for all of the residents [and sometimes their families]. All the staff involved in these programmes are dedicated to keeping residents interested and happy. The outdoor and external programmes will doubtless also be popular with residents as the weather improves.
On Christian name terms with many, I try to visit each day with our Norfolk terrier, and he is much fussed over too! I have nothing negative to say about Lonsdale Mews in terms of the quality and care of the staff and the pleasure that all wish to bring to the variously afflicted residents. Friendly and readily available staff in a clean, and attractive facility, Lonsdale Mews and its catering will be hard to beat.

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.We are very pleased to hear that you are happy with the level of care, comfort and detail with our person centred activities, we provide to support your wife at Lonsdale Mews.We are pleased that our dog friendly home has enabled your lovely Norfolk Terrier to visit with you too! We are very pleased to hear that your experience with us has been such a positive one!Thank you!The Lonsdale Mews TeamCare UK


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Review from J H (Wife of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding that it was time to find a care home for my husband was the most difficult decision I have ever taken. All the staff at Lonsdale Mews are so friendly and caring and my husband's needs, likes and dislikes are taken into consideration at all times. He needs help with all aspects of daily life
and the carers' patience and good humour could not be bettered. The rooms and communal areas are beautifully decorated with many homely touches and are kept spotlessly clean. Of great importance to my husband is the quality of the meals, which are excellent! I am so pleased that my husband can choose whether to participate or not in the many activities each week. He is not much of a joiner but we have both enjoyed the musical afternoons. All in all, I do not believe that I could have found a more pleasant or caring environment for my lovely husband, who deserves the best. I would like to take this opportunity to thank everyone at Lonsdale Mews.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews. We are delighted to hear your very complimentary praise about all aspects of the home, and we are pleased that you feel reassured of your decision. We set ourselves a high standard at Lonsdale Mews, so we are very happy to hear that your experience with us has been such a positive one. Many thanks, Lonsdale Mews TeamCare UK


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Review from L G (Niece of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like anyone involved in the care of a loved one with dementia it is difficult to find the right place as round-the-clock care becomes necessary. From the moment my aunt stepped into Longsdale Mews any doubts were erased. The care and attention to help her make this huge transition has been wonderful.
We were able to personalise her room before she moved in and on that first night when we sat on her bed with a lovely cup of tea and one wonderful member of staff in particular, who was just so kind, it absolutely felt the right decision. The absolute attention to detail in terms of the decor is just beautiful and the activities provided each day are incredible. Without exception the staff are just the most caring and positive people who appear to really love this incredibly important work they are doing. This is a place where despite the great challenges in life (there are many!) there still remains much living to enjoy!

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us such positive feedback about your experience of Lonsdale Mews.
We are pleased that the transition for your aunt moving to us has been good and that she has settled in so well.
We are delighted to receive your very complimentary comments about the home and also the team, which we will certainly pass on to them.
We do set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Many thanks
The Lonsdale Mews team
Care UK


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Review from David L (Son of Resident) published on 4 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad stayed for a couple of years, and we were very happy. The facility is excellent, the cleanliness and the quality of food are really good, but most of all, the staff were just so caring and sensitive. They were constantly trying to involve them in the numerous activities that were going
on. The garden was a popular location. Towards the end, the staff were brilliant and really helped my wife and me through those final stages for both Mum and Dad. If I have to end my days in a home, I hope it's as good as Longsdale.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave feedback about your experience of Lonsdale Mews.
We set ourselves a high standard, so we are pleased to hear that you were happy with the care and support that the teams provided for your parents, together with your complimentary comments about the home and the quality of the food.
Thank you very much for your positive feedback
Many thanks
The Lonsdale Mews team
Care UK.


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Review from Sarah S (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lonsdale Mews is like a luxury hotel for the aged.
It was the only choice for my mother, who has dementia. The staff were so welcoming and informative on our first visit and made the move very smooth. We love the homely atmosphere and the large en-suite rooms; you can bring your own furniture and pictures,
and it’s spotlessly clean. The food is all cooked from scratch, and the cafe in reception is super, with homemade cakes always on offer. The beautiful garden was also a massive plus. She moved into the home in April, only a month after my father died. It was a big wrench, but the staff were so kind and lovely and really did their best to settle her. She is now settled and happy, joining in with lots of the amazing entertainment put on by the fantastic, enthusiastic lifestyle team; there is something planned every morning and afternoon and trips out too. I can’t rate the staff too highly, so friendly, helpful and caring, it’s a great comfort to know she’s being so well looked after.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are delighted that you are pleased with all that we provide in the home for your mum and that she has settled so well with us.
Thank you also for your complimentary comments about the team, which we are very pleased to pass on to them.
At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from Fiona G (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Lonsdale Mews in November 2023 and has settled very quickly. The staff are caring and friendly and encourage my mum to participate in the activities and social opportunities. She is happy, engaged and feels safe and cared for. The team welcomed Mum and supported her brilliantly with
the transition and shown her lots of kindness.
Her room is cosy, and the facilities are excellent. Mum loves the "special" bathroom, hairdressing and activities. The food is good, and the small lounge and dining areas encourage communication and social interaction. I am thrilled that she has settled in well and feels "at home". Thank you.

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are really pleased that you are happy with all that we provide for your mum and that your mum is too! In a short time, it is lovely that she has settled so well with us.
We do set a high standard for ourselves, so we are delighted to hear that your experience with us has been such a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from Helen J (Wife of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't believe that this is a care home and not a five-star hotel. The bedroom is spacious and well-equipped, and we are welcome to bring items from home as well. The corridors are wide, giving an airy and spacious feel, and I really like the fact that the home is divided into four units, each with
its own dining room. This makes meal times so much nicer than being in a large room. The staff are wonderful, and nothing is too much trouble for them. The meals are excellent, and there is always coffee/tea and biscuits available (if you can manage any more after all the meals!). My husband has always dreaded going into care but is quite content at Lonsdale - a tremendous load off my mind and that of the whole family.

Reply from Caprice Geisha, Reviews Team at Lonsdale Mews

Hi Helen, thank you very much for taking the time to leave us feedback about your experience.
At Lonsdale Mews Care Home - Care UK we, set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Phil K (Partner of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lonsdale Mews is an attractive building, modern and clean, with all the facilities you might expect from a first-rate home. It is professionally run by a very capable team.
The atmosphere is friendly and welcoming, due in no small part to the staff who take a personal interest in each resident - not
just caring for them but about them.

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews
It is lovely to hear your very complimentary comments about the home and the team, which I will pleased to pass on to everyone.
We set ourselves a high standard, so we are very pleased to hear that your experience with us is such a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from Simon E (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident and when she entered the facility in the early summer 2023, she was depressed and uncooperative, even hostile towards both immediate family as well as carers. The whole Lonsdale Mews Team got involved at every level delivering advice, support and both medical as well as personal
care.
My wife and I live abroad and were only able to visit in December and the visible change is quite astounding! My mother is a completely different person, she is engaged, visibly happy and actively participates in the numerous daily and weekly activities, organised by the Lonsdale Mews team.
One is greeted and made to feel immediately welcome and at home and our visits were hugely positive. My wife and I were both left with the feeling that nothing is too much trouble and that all the staff are dedicated, happy, caring and truly love their jobs. ,
I will finish by simply saying - carry on the great work because what you are doing is exceptional in this day and age!

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us such wonderful feedback about your experience of Lonsdale Mews.
We are delighted that your mother has settled so well with us and engages regularly in our activity programme.
At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from Dorothea D (Niece of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We viewed a number of homes on behalf of my uncle and had no hesitation in choosing Lonsdale Mews.
From the moment you enter Lonsdale Mews, there is a warm positive atmosphere around the home, and you immediately feel very welcome.
All aspects of the home are excellent, and it very much feels like
part of the local community.
The suites are very homely, and all the staff are very professional, knowledgeable and approachable.
We do not live locally and feel wholly assured that my uncle is receiving the best care and support possible.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you, for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are delighted that you are pleased with all aspects of the home and the care and support we provide for your uncle.
It is wonderful to hear that your experience with us has been a positive one and we look forward to seeing you again soon when you are next visiting!
Many thanks
The Lonsdale Mews team
Care UK


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Review from Stephen F (Son-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lonsdale is a truly beautiful place to call home for the people we love, and who need 24-hour care. It’s a spotlessly clean, modern home with amazing facilities and team. Each and every one of the team has made my mother-in-law feel so welcome, at home and cared for, and each visit we get updates on
her wellbeing and what she’s been up to – they are always doing something!
When you walk into Lonsdale, you immediately feel the positivity, care and professionalism with how everything is done – this was evident from my very first contact and visit with their customer relations manager. At Lonsdale, I know she is safe, stimulated and living the fullest of lives with daily activities, a fab hair salon, cinema and café, which is the hub of Lonsdale.
I sum this wonderful place up in one sentence, ‘it’s a place I could only dream of calling home and being cared for in my senior years’ – and that comes down to the love, care and efforts of the amazing people who are the Lonsdale team.

Reply from Reviews Team, Reviews Team at Lonsdale Mews

We are delighted to receive such positive feedback about your experience with Lonsdale Mews.
We are really pleased that your mother-in-law engages so well with all the team and is enjoying a fulfilled and stimulated life with us.
Thank you very much for taking the time to leave this review. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from Julie R (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been residents at Lonsdale Mews.
We had to admit my mum and dad for respite very quickly on separate occasions. This was dealt with very promptly with great care and efficiency. I don’t know what we would have done if this hadn’t happened!
I can honestly say that all members
of staff seem very caring and professional. They take an interest in the well-being of the residents and do not just treat it as a job.
The coffee bar in reception is a definite hit. It’s a great place to take your loved one for a chat, coffee and cake (made fresh daily!), it really doesn’t feel like a care home!
Many activities take place around the home, and relatives are invited to join in.
Overall, this care home makes having your loved one cared for as pleasant as it can be in the circumstances!

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are so pleased that the care and support we have provided for your parents has provided you and your family with the reassurance you needed. We will be delighted to share your positive comments with the team too.
At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks
The Lonsdale Mews team
Care UK


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Review from Mike P (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5 stars all round. The ladies at Lonsdale are so genuinely caring and kind and helped my dad get his strength back to be able to go home. The home itself is also first-class, clean and very tidy. Thoroughly recommend!

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are delighted that you were pleased with the support we provided whilst your father was in our care.
We are very pleased to hear that your experience with us has been such a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from Mike L (Son of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed a care home to provide respite/convalescent care for Mum following hip replacement after a fall. At Lonsdale Mews, we were impressed by the friendliness and approachability of the staff, the relaxed atmosphere, and the obvious contentment of the residents. The care and attention Mum received
were exemplary, and the lifestyle team encouraged her to participate in a wide range of group activities, which she enjoyed very much. Inside the building, a lot of thought has gone into the layout, with plenty of areas for socialising, lounges, a cafe, a cinema, hairdressers, and a shop. Outside, there are wonderful landscaped gardens, which are a pleasure to walk around. Lonsdale is also dog-friendly, so residents still get to see their pets. Mum celebrated her 90th birthday whilst there, and the catering staff made a beautiful birthday cake to mark the occasion. She's home now, but when the time comes for full-time residential care, we'll have no hesitation in choosing Lonsdale Mews.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much, Mike, for taking the time to leave us feedback about your experience of Lonsdale Mews.
It was our pleasure to care for your mum during the time she was recovering from her operation, and so pleased that she benefited from the friendship and support that we provided for her. It was fantastic that she joined in so much of our activity programme during her stay too.
We are very pleased to hear that your experience with us has been such a positive one. We pride ourselves on achieving the high standards that we set ourselves.
Many thanks
The Lonsdale Mews Team
Care UK


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Review from T B (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would highly recommend Lonsdale Mews Care Home. My parents have received the very best of care from the moment they arrived. The staff were friendly, courteous and kind. My wife and I were confident that my parents were in the very best hands and that their individual care needs were assessed and
fully met by the whole caring team. There is a warm and homely atmosphere throughout the building. There are lots of events and outings which my mother really enjoyed during her stay at Lonsdale Mews. The management team kept me informed and sent photos of both my parents having a lovely time. Dad had a few outpatient hospital visits to attend while staying at Lonsdale. This was not a problem as transport to and from the hospital was arranged by the home and a carer escort provided too. On-site there is a hair dresser which mum really enjoyed. She had a hand massage on another occasion by one of the care staff. Thank you to everyone for looking after my beloved parents.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are pleased that we were able to provide all the support needed to make your parents' stay as enjoyable as possible with all the additional touches. It was our pleasure to be able to facilitate and accompany the hospital visits too.
Thank you for your very complimentary feedback. We do set ourselves a high standard at Lonsdale Mews, so we are pleased that your experience has been such a positive one.
Many thanks,
The Lonsdale Mews Team
Care UK


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Review from Kay L (Daughter-in-law of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was so caring during my mother-in-law's respite stay and she commented that the staff always had a smile on their faces. Her room was very well equipped and she even had a patio space outside. She purchased a bird feeder and bird food from the care home shop and was delighted when she received
a daily visit from a robin! The activity program was excellent and something for all residents to participate in. My mother-in-law really enjoyed this part of the day and regularly participated. The food was good and varied and she enjoyed the intimacy of the small dining room. Overall the care and support from all the staff and management were excellent.

Reply from Martha Piper, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.
At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.


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Review from Maureen S (Daughter of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful home, beautifully furnished and clean with very caring knowledgeable staff. Staff have time for the service users and there is a full and varied activities programme, which residents can choose to join in with should they choose to. Staff are warm and friendly and always willing to help.
The cafe in the reception area forms a lovely warm and inviting area for residents and their visitors to meet in if they wish. Drinks and cakes are available throughout the day. An excellent provision.

Reply from Reviews Team, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience. We are delighted to hear your very complimentary comments about the home and the team and that your experience has been such a positive one.
Many thanks The Lonsdale Mews Team, Care UK.


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Review from Bruce K (Son-in-law of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After two months, my mother-in-law has settled in well at Lonsdale Mews. The staff in the residential aged care facility are all absolutely fabulous, they have assisted in the transition from independence to supported living with the utmost professionalism. It is a difficult time, not just for the residents
themselves, but for family members too; at all stages, we have been kept informed of Mum's concerns and behaviour. Activities of daily living become more difficult as time progresses. Obviously, it is important that the resident tries to do as much for themselves as possible, but when support is required it is never far away. I cannot fault the care and attention provided at Lonsdale Mews.
The place is spotless, the food is to restaurant standards; freshly prepared, varied, and served with panache; the chefs and catering staff are proud of their menus. The activities team engages residents with meaningful programmes. We can visit whenever we like, and bring the dogs, important!

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.
We are delighted that you are happy with the support we provide, not only for your mother-in-law but also for assisting you and your family during the transition period.
Your comments regarding the team, cleanliness of the home, food and activities are much appreciated. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been such a positive one.
Many thanks
The Lonsdale Mews Team
Care UK


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Review from Carol L (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Londsdale Mews since August 2023. From our first contact with managers and staff I have felt everyone has worked hard to make Mum feel welcome and comfortable. Staff immediately got to know and used her name. Mum herself was surprised when the handyperson addressed her by name. Mum was
quickly included in activities and outings. This has given Mum some happy times during a time of huge life changes. After some encouragement from the stylist she has resumed her lifetime routine of having a weekly salon appointment. The facilities are excellent but most importantly the care staff have shown Mum dignity and respect at all times. Care staff show gentle professionalism in looking after Mum. Staff have also supported myself and other family members during the difficult times when we have to say our goodbyes at the end of visits. Everyone has and continue to encourage Mum to become part of the Londsdale Mews community for which I and the family are very grateful.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.
We are delighted that your mum has settled so well in a short time, is engaging in the many activities we provide and is giving you and your family reassurance.
At Lonsdale Mews, we do set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks
The Lonsdale Mews team
Care UK


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Review from Iain T (Son of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We remain impressed with the home, which has a calm, homely atmosphere and excellent food! The staff are patient, kind, helpful and welcoming, always taking time to say hello.
Not always socially outgoing, Mum is encouraged to take part in the multitude of activities, which staff strive hard to organise,
including outings, speakers/visitors offering an interesting range of subjects, and shared social events for residents and relatives.
Mum loves the beautiful garden and walks her wheeler around it at every opportunity. Her ground-floor room has a small patio, and she can be outside as often as she likes. Occasional medical problems have been promptly dealt with and with great care.
Relatives are updated via weekly email bulletins, frequent postings of events on an active Facebook page, regular relative meetings and managers’ surgeries too. Lonsdale Mews has forged links with the local community and charities; we are very pleased to have made this choice for Mum.

Reply from Annabelle Newman, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us a review about your experience over the past two years.
We are delighted that you remain happy with all that we provide for your mum to support her here at Lonsdale Mews. Thank you also for your very complimentary remarks about the home and the way we operate.
We do set ourselves a high standard, so we are very pleased to hear that your experience with us continues to be a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 81 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Lonsdale Mews is calculated as follows: ( (946 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 968 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 81 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 81 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (95)

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Meet the Team (1)

Toby

Toby Sturgess

Job Title: Home Manager

Joined: 2020

I’ve loved having the opportunity to open and commission Lonsdale Mews as a new home in 2020, and shape the great team we have.


As one of the biggest care home providers in the country, Care UK has an impressive track record of running outstanding-rated homes. The support the organisation provides so my team and I can deliver great care is impressive too.