Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
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Top 20 carehome certificate
10 133 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

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Care Provided by Lonsdale Mews

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Toby Sturgess (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Lonsdale Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,798
    • Self-Funded Residential Dementia Care from £1,888
    • RESPITE Self-Funded Residential Care from £2,008
    • RESPITE Self-Funded Residential Dementia Care from £2,098

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lonsdale Mews Reviews (133)

Total of 133, showing 61-80
10

Lonsdale Mews has a Review Score of 10 (9.975) out of 10, based on 81 reviews in the last 2 years. Over all time Lonsdale Mews has 133 reviews.

Overall Experience

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Review from Pauline P (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Lonsdale Mews for just over two years. Her room is on the ground floor with a door which gives her access to the beautiful garden. She remains very independent and does not always join in with the different activities as she is very happy being outside when the weather
is good. However, I am aware that the staff gently encourage her to become involved and she does enjoy the interesting weekly talks which are on a variety of topics. The staff are always very friendly and helpful both to my mother and to myself when I visit. My mother has had a few medical problems and the staff have always dealt with these promptly and appropriately and have been very caring towards my mother.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are pleased that your mum enjoys our regular talks, and are delighted to hear that your experience with us has been a positive one during the two years that we have been caring for her.
At Lonsdale Mews Care Home we set a high standard for ourselves, so we are pleased to hear that you are happy with the care and support that we provide.
Many thanks.
Lonsdale Mews Care Home team.
Care UK.


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Review from John H (Husband of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and concern for residents from all levels of staff, nothing too much was a problem.
My family all were very impressed with the level of care their mother received whilst staying at Lonsdale Mews.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about the care and support that we provided during the stay with us, which has been shared with our teams.
Lonsdale Mews does set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Lonsdale Mews Care Home Team Care UK


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Review from O J (Daughter of Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team on my father's suite have been marvellous with his care after a fall, and were insistent on a revisit to A&E which picked up a nasty neck fracture missed on the initial A&E admission.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.


It is good to hear your praise of the team and the care we are providing for your father.


At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks
Lonsdale Mews care home
Care UK


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Review from M L (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived away in Wales, we were finding it increasingly difficult to support him and he was beginning to feel isolated and alone. He made the brave decision to relocate closer to us, but that decision brought the added complexities of a long journey and medical transitions. However my decision on
where he should move to - was easy! The first home I looked at was Lonsdale Mews and that is where my search ended. It was luxurious, the residents were happy, and the staff were friendly. The environment felt relaxed, organised, and homely. The transition was seamless with the support and assistance of the Lonsdale Management team and his care for the last 2 months has been exceptional. He has had a few health problems since arriving but the team of carers are always extremely observant and quick to spot any changes and deal with local doctors/111 to deal with matters as they arise, whilst also keeping me fully updated. You get a real feeling of 'TEAM' amongst everyone at Lonsdale.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.
We are pleased to hear your extremely positive comments about the team and the care and support that your dad is receiving. It is lovely to know that your dad feels at home at Lonsdale Mews and comfortable with the team.
We set ourselves a high standard at Lonsdale Mews, so we are very pleased to hear that your experience with us has been such a positive one.
Many thanks
The Lonsdale Mews care home team Care UK


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Review from Patrick K (Son of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and mother were residents at Lonsdale Mews. At all times we found the care team and also the admin team, caring and considerate to my parents' needs. We cannot thank them enough for all they did for my parents whilst they were in their care.

Reply from Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
It was our pleasure to provide the care and support that your parents needed, and we are delighted that you were happy with all that the teams provided for them.
At Lonsdale Mews we set a high standard for ourselves, so we are very pleased to hear that your experience has been a positive one.
Many thanks
Lonsdale Mews care home
Care UK


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Review from P G (Son of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have visited it’s been very pleasant staff are great. I was sitting with my mom while she was having lunch one day and the staff were so kind to offer me lunch as well. I said yes and it was really really nice. Great food I must say! Activities are all so fantastic.
Well done, not a bad
thing to say about Lonsdale Mews. Thank you all the staff. And one day when I have to go into a home I totally wish for a home as nice as Lonsdale. Thanks for looking after my mom, thank you.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.
It is good to hear that your visits have been enjoyable and your positive comments about the teams, food and activities.
We do set a high standard for ourselves at Lonsdale Mews, so we are very pleased to read that your experience with us has been a positive one.


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Review from Garret F (Son of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Lonsdale Mews just over a year ago. We checked many homes for mum, but Lonsdale was easily the best. There are activities planned for every day, supported by 4 lifestyle coordinators, which is key to keeping my mum energised, engaged and happy. Lonsdale is a modern, clean, spacious, very
well-equipped home that is user-friendly and secure. The food choice and variety is excellent and always cooked and presented to the highest standards. Importantly Lonsdale is dog-friendly, so mum gets to see her dog most days.


However, the absolute highlight is the professional, attentive, respectful and caring team that looks after my mum. Everyone cares, goes the extra mile and nothing is too much trouble.
My final observation is that after being out with my mum when I bring her back to Lonsdale Mews, I know I am returning her to a comfortable, safe environment where she is treated like a VIP and receives the best possible care from a fantastic team or people who really care.


Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you so much for taking the time to leave us such wonderful feedback about your experience.
We are delighted that you are so happy with everything we provide to support your mum!
We set a high standard for ourselves at Lonsdale Mews, so we are very pleased to hear that your experience with us has been such a positive one.
Many thanks
The Lonsdale Mews Team
Care UK


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Review from Phil E (Power of Attorney of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

By choosing Lonsdale Mews, I feel very confident that I have done the very best I possibly could for an old friend who needed to go into care due to dementia. I have been visiting since it first opened and everything about the place exudes quality. The accommodation and standards of care are excellent
- I continue to consider it the Ritz of local care homes. If I needed to go into care myself. I'd hope to go to Lonsdale! Thoroughly recommended.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews.
We are delighted to hear that your experience with us has been a positive one during the two years that we have been caring for your friend.
At Lonsdale Mews Care Home we set a high standard for ourselves, so we are pleased that you are happy with all that the home provides.
Many thanks
The Lonsdale Mews team
Care UK


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Review from Jo E (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Lonsdale in July 2021. Whilst it is a difficult decision to move a parent into a care home, the transition was aided by all the welcoming staff. The team only ever have dad's best interests in mind at all times and it's lovely to see their respective interactions. The staff are attentive
and friendly and nothing is too much trouble. Other members of staff should not be forgotten: kitchen, housekeeping and admin are all also integrated into life at Lonsdale, chatting and joining in the many social events giving the feeling of family and that residents are not forgotten at the end of their shifts. The lifestyle team are amazing; arranging events, talks, trips and birthday parties. The home is modern and beautifully decorated whilst retaining a comfortable and welcoming atmosphere. Most bedrooms look onto the main garden which has lovely seating areas. Lonsdale provides a real home from home and the environment. Highly recommended.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much, for taking the time to leave us feedback about your experience.
We are so very pleased to hear that your experience with us has been a positive one during the two years that your dad has been a resident at Lonsdale Mews.
At Lonsdale Mews Care Home we set a high standard for ourselves, so we are pleased that you are happy with all that the home provides.


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Review from D L (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is thriving at Longsdale Mews. The staff are caring and responsive to any requests. There are lots of activities and lots of carers to keep the residents entertained. Nothing is too much for the staff. I would recommend this care home.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.
It is good to hear your positive comments regarding the team, the activities, and the entertainment we provide. We are pleased that your father is doing well in our care.
At Lonsdale Mews Care Home, we set a high standard for ourselves, so it is good to hear that your experience with us has been a positive one.
Many thanks,
The Lonsdale Mews Team
Care UK


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Review from N C (Son of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family's experience of Lonsdale Mews is very positive.
There is excellent care, available 24/7, from staff - who we cannot praise too highly enough! All of the staff are so very friendly and attentive to each resident's every need.
The tastefully furnished, well decorated, and comfortable modern
accommodation. Which includes bedrooms, multiple lounges and dining areas, together with a cafe, cinema, shop, even a hairdressing salon - is always maintained clean, to a very high standard. The food is good and served in a restaurant-style setting. The building is surrounded by beautifully maintained landscaped gardens. There is a dedicated 'lifestyle team'. Who interact with and provide stimulation to all residents, through an ever-changing program of daily activities, informative talks, excursions to places of interest, etc. There is also excellent communication from staff to every resident and their families - through correspondence, regular meetings, and event invitations.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.
We are delighted to hear your positive comments about the home and all that we do to support the residents!
At Lonsdale Mews Care Home we set a high standard for ourselves, so we are pleased that you and your family are so happy with all that we provide.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from S L (Daughter-in-law of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so helpful and supportive towards the residents and good feedback with the family members, they are all fantastic. Put on lots of entertainment for residents, which the family can join.
Support with the doctors and prescriptions is also brilliant.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience.
It is lovely to hear that you are pleased with all that the home provides in terms of lifestyle and support for your mother-in-law.
At Lonsdale Mews Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from Paul B (Son of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lonsdale Mews for over two years and is very settled and content. Lonsdale is a modern, well-kept residential facility. The staff are caring and considerate in all areas. The catering is first rate and there is a brilliant lifestyle team. Always amazed at the range of activities and
outings that the lifestyle team create. Mum is always looked after well by the care team and on her recent birthday the lifestyle team arranged a shopping trip for Mum and a couple of her friends at Lonsdale. Later, the catering team presented her with a lovely birthday cake. A highlight of Mum's week is a visit to the brilliant hair stylist at Lonsdale hair salon. I highly recommend Lonsdale Mews and feel so reassured to know that Mum is well looked after.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you for taking the time to leave us such positive feedback about your experience of Lonsdale, for more than two years!
We are delighted that you continue to feel reassured that your mum is well cared for and supported by us.
At Lonsdale Mews Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks,
The Lonsdale Mews team
Care UK


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Review from Nina B (Niece of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt and uncle had a week's respite here in 2021 and then had to be quickly placed at the beginning of June as my uncle's dementia and falls had accelerated. It was an easy decision to come back to Lonsdale Mews and everything was sorted within a few days. My uncle has dementia but my aunt doesn’t.
They would not be separated so both have moved into Lonsdale Mews together. They have settled really quickly which I was worried about as they’d been in their own home for 70 plus years. The staff are very attentive and the food is lovely (my aunt's words). The home is very clean. Gardens are lovely. The home has lots of activities.
They’ve been to the hair salon already. The atmosphere is really good and what stands out is that the residents and staff seem happy. The home has a really welcoming feeling as you enter the doors.
It’s also peace of mind for me knowing they are being cared for.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you for taking the time to leave feedback about your experience.
We are delighted that you chose to return to us for your aunt and uncle's care and that they have settled so quickly.
At Lonsdale Mews Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks,
The Lonsdale Mews Team
Care UK


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Review from Ali C (Daughter of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are most impressed with Lonsdale Mews. Mum was reluctant to consider residential care, but her transition was made as smooth as possible by the professional and caring approach of the staff.
Mum’s room and the multiple social areas available are thoughtfully designed, clean, comfortable and stylish.
Mum particularly loves the garden. But it is the dedication of the staff that shines through. A marvellous lifestyle team ensures something is always going on to stimulate and entertain the residents. There is laughter. The food looks delicious - amazing birthday cakes! Individual care is expertly tailored, and when visiting, you see a genuine compassion for people in their twilight years.
Family communication is excellent, including weekly activity sheets, so we always know what’s going on. It is reassuring to know that Mum is in safe, kind hands, with 24 hour expert care and she no longer feels lonely and isolated. And best of all, we’ve seen the return of Mum’s twingle-eyed smile.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much Ali, for taking the time to leave us feedback about your experience.


We are delighted that your mum has settled so well and is enjoying the facilities and all that we provide to care for her.


At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Many thanks
The Lonsdale Mews team, Care UK


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Review from Jacky K (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Lonsdale Mews for just over a year now, having moved from another local 'luxury' care home, which fell more than a little short on the care and compassion front! I very quickly learnt that not all luxury care homes are equal - and although Lonsdale has beautiful interiors, lots of comfortable
social spaces and a wonderful garden, it really is the dedication, compassion and kindness of the staff, whatever their role, that truly makes Lonsdale Mews a special place. I can't recommend them enough. They are well-staffed. Nothing is too much trouble. They have a brilliant lifestyle team who are always coming up with ideas to keep everyone busy and engaged, from baking and gardening to topical and interesting talks, book clubs, tea parties and zoo trips. I feel so relieved that my lovely mum, who is suffering from dementia, is in such safe and caring hands. A huge 'thank you' to all at Lonsdale!

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much, for taking the time to leave us such positive feedback about your experience of Lonsdale Mews.
We are delighted that your mum settled so well with us and that you are happy with all that we provide to care for her.
At Lonsdale Mews, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks
The Lonsdale Mews team, Care UK


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Review from Michelle M (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mum, who has mixed dementia, to Lonsdale Mews Care Home from another care home a few weeks ago. She seems so much happier since she has been there. All of the staff are fantastic and go out of their way to be helpful. They are really supportive to us, as a family, as well as to my mum. I
feel so much better knowing that is well looked after and happier. Whenever I visit, all the staff are smiley and I hear a lot of laughter which is great. The staff all seem to work really well together as a team and everyone mucks in to make residents' experiences the best they could be.
I would highly recommend Lonsdale Mews. It is loads better than the last care home she was in.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much, Michelle, for taking the time to leave us feedback about your experience.
We are delighted that your mum is happy and has settled in so well with us.
At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks,
The Lonsdale Mews team, Care UK.


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Review from Simon B (Son of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Lonsdale Mews is perfect for my Mum and knowing she is safe, comfortable and being well cared for, by people who care is very important. There is always plenty of activities taking place, sometimes I feel I need to make an appointment in her busy days, which was important as she was
feeling isolated living in her house.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience. It is lovely that your mum is so involved in the activities and it has made a positive difference to her life.


At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback


Many thanks
The Lonsdale Mews team
Care UK


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Review from Andrew P (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Lonsdale Mews since January 2023. She is so happy here, the staff are so good and friendly and can’t do enough for her. The food and service are 5*, and every day the tables are set out just like a 5* restaurant, and entertainment and trips organised by the staff are just
brilliant I feel my mum is receiving the best level of care at Lonsdale and feel secure and very happy in that knowledge. This place is on another level and long may it last, as it’s nice seeing my mum so happy there.

Reply from Holly Cole, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience. At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


We're so glad that your mum is enjoying being a part of the Lonsdale Mews family we certainly enjoy having her here!


If you would like to provide us any further specific feedback, please use the form on the following URL;


https://www.careuk.com/company/contact/feedback


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Mark N (Son of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Lonsdale Mews for just over a month. Her experience, and ours, has been extremely positive. She has settled in surprisingly quickly, due to being made welcome and dealt with professionally at all times. The care is truly excellent - friendly, expert, tailored to individual needs, and
genuinely caring at all times. The staff are committed and attentive, and kind and professional at all times, day or night. As relatives, we have been kept closely involved and communication has been consistently good. Access to additional support, when needed, has been quick and effective. There is lots going on, always, so it is a stimulating and active environment for the residents. Most of all, Mum feels safe and cared for, and is enjoying her time. It is a difficult transition to move into a care home, but at Lonsdale the excellent staff make it as smooth and easy as it could possibly be. We're really pleased and grateful for all the care and attention Mum is receiving.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 81 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Lonsdale Mews is calculated as follows: ( (946 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 968 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 81 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 81 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (95)

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Meet the Team (1)

Toby

Toby Sturgess

Job Title: Home Manager

Joined: 2020

I’ve loved having the opportunity to open and commission Lonsdale Mews as a new home in 2020, and shape the great team we have.


As one of the biggest care home providers in the country, Care UK has an impressive track record of running outstanding-rated homes. The support the organisation provides so my team and I can deliver great care is impressive too.