Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
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10 133 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

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Care Provided by Lonsdale Mews

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Toby Sturgess (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Lonsdale Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,798
    • Self-Funded Residential Dementia Care from £1,888
    • RESPITE Self-Funded Residential Care from £2,008
    • RESPITE Self-Funded Residential Dementia Care from £2,098

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lonsdale Mews Reviews (133)

Total of 133, showing 81-100
10

Lonsdale Mews has a Review Score of 10 (9.975) out of 10, based on 81 reviews in the last 2 years. Over all time Lonsdale Mews has 133 reviews.

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Review from Sarah T (Daughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Lonsdale Mews Care Home for several weeks. The home itself is very stylish but also clean, and comfortable and it is a pleasure to visit. All the staff have been so caring and kind, and have really made, not only my mum feel at home and safe, but have also given
myself and my sister, huge relief and security, knowing that mum is in such a lovely place. Moving mum out of her own home was very traumatic but we are so grateful for all the kindness shown and all the little details that you, at Lonsdale, put in, that make it a very special place, and we feel very lucky to have found such a wonderful place for our mum to spend her retiring years. Thank you

Reply from Holly Cole, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience. At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for the kind words about our staff and home, we're so glad you and your mum are so happy with her living with us. If you would like to provide us any further specific feedback, please use the form on the following URL:


https://www.careuk.com/company/contact/feedback


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Sal T (Daughter of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Lonsdale Mews for a months trial stay in October 2022, having always lived at home in a nearby village. He was struggling with his independence but was wary of losing it. At 92 years of age, we were also of mixed emotions having never experienced a care home environment.
From the
first day, Dad was welcomed with open arms and grew to love his life and the people involved with Lonsdale Mews. He wanted for nothing and received 5-star care and round-the-clock attention.
His days were occupied with varied daily activities when we wanted, or quiet solitude when he preferred. The staff were professional and fun, always caring and their attention to his personal needs and ways went a long way to ensuring his stay at Lonsdale was a happy one.
Unfortunately, Dad passed peacefully away very recently, but thanks to the wonderful people of Lonsdale Mews they made Dad's last months the happiest of past years with his declining health.
We can't thank them enough.

Reply from Jenny Cartwright, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience of Lonsdale Mews. We are pleased that we were able to provide the support your father and family needed during this time.


At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J W (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Lonsdale Mews has been positive from the outset. The initial meeting was with the Manager, who was professional and answered all our questions. When my mum arrived the staff were friendly and welcoming, doing everything they could to help her settle in. As the weeks have gone by it’s
been really easy to chat and work with the brilliant Watermead Team and this has helped me be more relaxed about the whole process. Alongside my mum’s excellent care, very good food and lovely surroundings are the lifestyle team who work so hard to make sure my mum has a lot of activities and social interaction to join in with. Thanks to all at Lonsdale!

Reply from Holly Cole, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience. At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks from the Care UK team


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Review from Robert B (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living here for a month and absolutely loves it. It's lovely to see a smile on her face every day. The staff are caring and very friendly and attentive, and the home is very clean and of a very good standard. Mum feels like she's in a hotel with the added bonus of 24-hour care for her,
which puts her mind at rest and mine as well. It's great there are activities for my mum to participate in as well; she looks forward to every meal. Thank you, Lonsdale Mews.

Reply from Holly Cole, Reviews Team at Lonsdale Mews

Thank you very much for taking the time to leave us feedback about your experience. At Lonsdale Mews Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Thank you for your time, and we look forward to hearing from you.


Many thanks the Care UK team


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Review from Michael T (Son-in-law of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lonsdale Mews is, in my opinion, the Rolls Royce of care homes, with a community of staff who deliver the very best service and care. I use the term care home but it feels more like a hotel for the elderly, with beautifully decorated bedrooms, lounge areas, canteens, a bar, cinema room and so much more.
It is such a well-organised and run facility and that is a credit to everyone involved.
You guys are simply the best. Thank you so much, it is much appreciated. Please keep up the good work.

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Review from Steven G (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first telephone call to the manager, followed by chatting to each individual member of the management team and then various members of the staff working the floor caring for the residents within different roles within the Lonsdale Mews Care Home, I knew instantly this is where I wanted our beloved
mum to stay...she would be so well cared for, it is like being in a five-star hotel!
Fabulous team, exceptionally comfortable and safe rooms and environment...great facilities!
We've made the perfect choice!

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Review from Lynne M (Respite Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I approached this stay with some trepidation, due to my complete ignorance of care homes, apart from the one my father was in for a few years back in the 90's. This was mitigated by a very good trip around Lonsdale when we were shown the hairdressing salon, various activity rooms, the garden (accessed
from each room via their own patio) and a lounge and dining room for each unit - 16 beds, and a room of course.


When we arrived, the carers saw to the unpacking and also that everything was labelled. I cannot speak too highly of the carers - they were always friendly and nothing appeared to be too much trouble! One of their jobs was serving the food which relates to my only criticism - the evening meal was served at 4.30, a bit early for me, and it made the evening very long. The activities were great too, no doubt helped by having one lead per unit. Well, that is a summary of my stay which makes me keen to go back!


Reply from Samantha Debenham, Personal Assistant at Lonsdale Mews

We are so pleased to hear of your experience when moving into Lonsdale Mews for a respite stay and value your comments in regard to our dedicated care team. We are sorry to hear that you felt dinner was served early. At Lonsdale Mews, although we encourage socialising during mealtimes, residents are always supported to eat throughout the day at times that suit them. We also ensure our team provide entertainment throughout the day, including after mealtimes. We will look forward to hosting you again.


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Review from Charlie J (Granddaughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came to visit my grandma at Lonsdale Mews in September 2022, I was so pleasantly surprised at how warm and comfortable the care home was. I try and visit as often as I can, and each time there will be something new happening to keep the residents smiling! The care Grandma had at the previous
home she stayed in was causing her to fade rapidly fast with her dementia. Since Grandma arrived to you, her entire persona has lit up! To see her laughing, singing and whistling again brings us all so much joy. Every room is spotless and fresh, and the resident's laundry is kept on top of very well. There is a salon, cafe, cinema room and a lovely garden area, which compliments the home beautifully. I want to thank all the staff for their exceptional efforts with the high standard of care and love they provide to all the residents. It's so important that their dignity and their sense of self are kept flourishing, and I see this every time I visit.

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Review from Martyn R (Son-in-law of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Lonsdale Mews in December 2021 and the care she has received over the last year has been excellent. She has slowly advancing dementia and the team have known how to support her in that, to ensure that her daily care is of a high standard and that she is able to engage in
a huge variety of activities to maximise her quality of life. The team are well resourced, stable and settled and always quick to respond to any questions that we have. The home is very new and the facilities are well kept. My mother-in-law particularly enjoys the garden and she is encouraged to engage in various gardening activities. Overall, we have been very impressed with the home and although we know that the years ahead will be challenging with advancing dementia, we have confidence that the care standards will remain high and that we will be well supported by the team at Lonsdale.

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Review from Julia U (Daughter-in-law of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot sing the praises of Lonsdale Mews enough, from the moment that we spoke to, and visited, the customer relations lady to consider a new home for my father-in-law to seeing him settle in so well last week, every aspect of their customer service and care has been excellent.
What a pleasure it
has been for us to instantly see our dad's former sociable character, sense of humour, mojo and sparkle return. We had warned the Lonsdale Mews carers not to expect too much from him, given that he'd had such a rough few years, both with his own health and having cared for his late wife, who passed last year with advanced dementia. With a combination of this; Covid lockdown; and his own deteriorating health; several nasty falls; and the stuffing being knocked out of his confidence and mental well-being, we thought we had lost his big smile and laughter forever.
However, thanks to the fabulous care, amazing home-from-home environment, and encouraging atmosphere, my father-in-law's first week at Lonsdale has been so special!

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Review from Neil U (Son of Resident) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Lonsdale Mews on the 5th of December and settled in straight away. In fact, he says he loves it there. The staff are so helpful and attentive and we cannot thank them enough for what could have been a difficult transition. The rooms are spacious, light and very comfortable. It really
is a 5-star home-from-home. The sociable environment has been the making of him. I would highly recommend Lonsdale Mews to anyone.

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Review from P S (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a diagnosis of Alzheimer's and after long and difficult discussions, my brother and I felt it appropriate for Mum to try a care home. We chose Lonsdale Mews having had many recommendations from friends whose parents had stayed for either respite or permanent care. From day one, Mum has been
extremely well looked after. She found it very difficult to settle in but the staff have always been kind and sympathetic making the transition somewhat easier. She has a lovely room in the middle of her suite and she has returned to her pre-covid self. She is joining in with the many varied activities in the Lonsdale timetable. Mum enjoys the food and could not fault the staff. Knowing that Mum is safe and warm, enjoying herself, eating well and chatting with other residents is a great comfort to me. I wouldn't hesitate in recommending Lonsdale Mews, more of a 5* hotel than a care home!

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Review from J W (Son of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home highly enough. Mum is in respite care, and from the moment she arrived, the staff could not do enough for her. They treat her as an individual and like she was one of their relatives. The room is amazing, and the facilities are fantastic. I cannot believe the entertainment
and the different activities that are laid on. The staff are fabulous, and they support Mum with all her needs and are extremely patient with her as she recovers from a fall. The care organisations often come under a lot of criticism, Lonsdale Mews is exceptional, and I cannot thank them enough for the care and kindness they have shown to Mum and continue to do so whilst she recovers. Thank you!

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Review from Nick D (Son of Resident) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So far I have been very impressed with the attitude and care provided at Lonsdale Mews. Thank you for looking after my mum, it's very reassuring to know she's in such good hands. I would recommend it to anyone looking for a care home in the Charnwood area.

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Review from H K (Sister of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was made to feel very welcome on arrival.
Comfortable, spacious room.
Very attentive, kind caring staff.
Good varied menu catering for my swallowing difficulties.
Visitors were always welcome.
Wouldn't hesitate to return and would willingly recommend Lonsdale Mews to anyone who enquires.

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Review from J K (Daughter of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care our mum is receiving at Lonsdale Mews. After moving in during July after a stay in hospital there was a period of adjustment while mum settled and this was dealt with sympathetically by all staff. We were kept informed of mums progress and any concerns we raised were dealt
with promptly and efficiently.
Mum is now settled in a lovely room on the dementia floor and very well looked after by all the friendly staff, nothing is too much trouble and it is great peace of mind for us knowing that mum is settled and safe and well cared for. The food is excellent and the chefs make an extra effort to accommodate her diabetic needs.
Overall we would not hesitate to recommend Lonsdale Mews, it has a lovely feeling about it - almost like a posh hotel rather than a care home.

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Review from Gillian P (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in Lonsdale Mews from April 2021 until her death in May 2022. Up to her last month there I was delighted with everything about the Home - eg, the stimulation through targeted activities, the food, the welcome, the standard of housekeeping. During May my mother showed signs of
'winding down', however, all the staff continued to encourage her to eat, drink and take an interest in what was going on. I was able to spend as much time with her as I wanted and was made to feel very welcome. As my mother slowly deteriorated, I was privileged to witness wonderful care all staff gave her (including care staff, administration and housekeeping); they treated her with such dignity, kindness and friendship, which was very moving and reassuring. In the last few days of her life, I was able to stay in the home to be near her. For a woman who spent her life considering and caring for others, this was the most fitting ending. I will always be grateful to Lonsdale Mews staff.

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Review from P C (Grandson of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma always seems happy and relaxed when I come to see her. Although due to her condition she struggles to realise who I am. I find that she is always in great spirits and upbeat when I come to see her. The whole setting gives a very relaxed and friendly feel together with the nice cafe with some
excellent pastries. All of the staff also seem very friendly and helpful whenever I have visited and everyone knows each and everyone's names which also gives that homely feel to the place.

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Review from M S (Respite Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful time when I came to stay while my family were on holiday. Despite the very hot weather, I was cool and happy. The staff were extremely kind and helpful, and the rooms were beautiful and comfortable. I felt very welcome and at home. Thank you very much.

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Review from Claudia S (Friend of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Lonsdale Mews for their exceptional customer service for both my grandpa (as a resident) and myself, when visiting. They made us all feel extremely welcome, and no request or question was a problem. They took brilliant care of my grandpa and ensured all of his
needs were met and liaised with us over any concerns. It felt like he was at a hotel! Thank you all again for making his stay a great experience all round.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 81 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Lonsdale Mews is calculated as follows: ( (946 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 968 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 81 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 81 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (95)

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Meet the Team (1)

Toby

Toby Sturgess

Job Title: Home Manager

Joined: 2020

I’ve loved having the opportunity to open and commission Lonsdale Mews as a new home in 2020, and shape the great team we have.


As one of the biggest care home providers in the country, Care UK has an impressive track record of running outstanding-rated homes. The support the organisation provides so my team and I can deliver great care is impressive too.