Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
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10 133 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

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Care Provided by Lonsdale Mews

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Toby Sturgess (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Lonsdale Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,798
    • Self-Funded Residential Dementia Care from £1,888
    • RESPITE Self-Funded Residential Care from £2,008
    • RESPITE Self-Funded Residential Dementia Care from £2,098

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lonsdale Mews Reviews (133)

Total of 133, showing 101-120
10

Lonsdale Mews has a Review Score of 10 (9.975) out of 10, based on 81 reviews in the last 2 years. Over all time Lonsdale Mews has 133 reviews.

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Review from Christine H (Daughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a little anxious about Mum going into full-time care. Her support needs were becoming greater and we realised that we could no longer provide the level of care at our home she required. However, my anxieties were misplaced and Lonsdale Mews has surpassed my expectations. Their greatest asset is
their staff. Kind, friendly and courteous, I couldn't wish for nicer people looking after my mum. Mum has had a couple of spells of feeling unwell, but the skill and professionalism of the staff meant that illnesses were promptly identified and referrals to other services made in a timely manner. Besides the staff, the care home setting is a delight; modern, light and thoughtfully laid-out. Nice touches like the memory boxes at each resident's door mean that care is very individualised and personal. The cafe at the entrance gives a lovely welcoming touch. I know Mum enjoys the food and the choice and variety is extremely impressive. I fully recommend Lonsdale Mews for your loved one.

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Review from Martin C (Son-in-law of Resident) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent some time going through the care homes within our area for my Mother-in-law, we very quickly came to what we know has been the right decision for her to move into full-time care at Lonsdale Mews. From the moment we walked in the door, to then being given a very full and thorough walk round
of the full complex, we could see and tell that this was going to be right for her. All of the staff were instantly friendly and the residents were all clearly very happy there. The room that she has is in a nice location with all women of similar care needs which helped her settle in very quickly. We really liked how you were encouraged to make as many adjustments to her room so as to make it feel more like a real home from home for her. Since moving in, we can clearly see a change for the better with her in both her enjoyment of the food now with the choices that she has, as well as being a lot more sociable and she has even started to take part in some of the activities.

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Review from Anne G (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first tour with the Customer Relations Manager, we knew that Lonsdale Mews offered something special. Tremendous care has been taken with the design of the facilities. The spacious bedrooms, wonderful gardens, dining rooms, cafe and a myriad of other facilities are the nicest I have seen, having
visited several other facilities. Most impressive though is the fantastic Lonsdale team. I feel that Mum's needs, social, medical, nutritional and physical, are well understood and demonstrated in the care shown day in, day out by the team leaders, care, food preparation and housekeeping staff. The leadership team clearly have their finger on the pulse, demonstrated by the consistently high standards maintained across the board - thus the 5/5 score. Finally, having dropped in unannounced to see Mum at all hours of the day, the kindness towards Mum that I have seen every single time has touched my heart - and to the Day Care Team Leader, thank you for the glasses support. I cannot recommend Lonsdale Mews highly enough.

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Review from L M (Daughter of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lonsdale Mews is a lovely place. It doesn’t seem like a care home but a rather nice hotel for older people. The rooms are fabulous and the staff are always happy to help - nothing is too much trouble. The garden is wonderful and ideal for residents to sit out, see relatives or be entertained in. I felt
confident that my loved one was in safe hands and would receive the best of care whilst there on a respite stay. I cannot fault the care my loved one received - I would not hesitate to recommend Lonsdale Mews to anyone.

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Review from Michael R (Respite Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my capacity as Provincial Grand Master for the Masonic Province of Leicestershire & Rutland, I have visited many care homes in the two counties to meet masonic residents and talk to them about their accommodation, health, and happiness.
When the time came for me to seek out respite accommodation
I visited Lonsdale Mews and was given a very comprehensive tour of the accommodation and an explanation of the life led by the residents including the facilities and activities available to them.
On completion of my visit, there was no doubt I n my mind that the accommodation, cleanliness, entertainment, and dining were far I excess of most of the other facilities provided by other homes.
I decided as a result to book a two week respite period,
The care, friendliness, facilities, and service I experienced during those two weeks were faultless and at no time could I find cause for complaint and left me in no doubt I had made the right choice.
I would have no hesitation in reccommending it to anyone.

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Review from Helen B (Daughter of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Lonsdale Mews since March 2021 and she recently celebrated her 95th birthday. This is a special place with exceptional staff and I am so grateful for the care mum receives. Any issues with her health are dealt with quickly, getting help from the local GP practice when necessary. Any
change in mum is quickly detected, and basic checks like checking for urine infections are done immediately by the staff. They include the family in decisions and we have gained confidence that issues are dealt with quickly and efficiently. The staff know mum really well and although her dementia means she can't always remember the special events that take place, she clearly enjoys them. The home recently did a lovely afternoon tea party in a private room for mum's birthday. My four siblings and our partners had a fabulous afternoon and mum absolutely loved it. It was a really difficult time when mum came into Lonsdale Mews after losing my dad to Covid-19 and choosing Lonsdale Mews was the best decision we made.

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Review from Niki B (Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined the Lonsdale family in January this year. It was the hardest decision my sister and I had to make, but know it was the right decision.


The team at Lonsdale are fantastic, they are so caring with a great sense of humour. They are all so supportive and encouraging. They listen to our requests

and do what they can to meet them.


It is so refreshing to be able to visit mum regularly, taking her out and spending time with her in her room, which is so important. Lonsdale has a sensible and practical approach with regards to wretched Covid, something which is paramount to us.


The activities available to the residents are brilliant and so much effort is put into organising various events. The latest being mum dancing with the wonderful Team Leader allowing her to move and enjoy music which is such a passion for her. She still has rhythm, mum was a ballet dancer.


Thank you to all the team you are doing a great job.


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Review from Paul D (Son of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was cared for at Lonsdale Mews for only a few weeks at the end of her life. With advanced dementia, she had been cared for by my sister for many years and we were nervous about the transition. From the outset, she was treated with care, dignity and respect. The family were included despite Covid-19
restrictions, which were sensitively and sensibly applied. Professional assessments were arranged quickly and appropriate support was provided. It is fair to say that significant care was needed and cheerfully given. When it became clear that our mum was in the terminal phase of life, the staff were hugely supportive of our large family, enabling her to have open visiting 24-hours a day for the last week of her life. This was provided without compromising the safety of other residents. This gave us immeasurable comfort and we are very grateful to all the staff, who were without exception, warm and welcoming. In such a short time, the staff understood our mum's needs and treated her beautifully.

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Review from Sharon R (Daughter of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have just returned home after a two week respite stay at Lonsdale Mews. They have absolutely loved their stay and have come home reinvigorated.
From my first contact with the home, I have been impressed with the care and compassion shown to residents and also to family members.
I wouldn't
hesitate to book them in again, the staff have been amazing and the Lonsdale Mews really is a home.

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Review from Ali L (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a shorter than expected stay at Lonsdale Mews after losing his battle with terminal cancer. We had to make the very difficult decision to put him in a care home so he could receive the professional care we could no longer provide for him at home. We were so fortunate to have this wonderful
facility on our doorstep where we could easily visit dad and build up relationships with the staff. This is the homes greatest asset. The caring, professional and dedicated staff who from the moment I first picked up the phone to the end of life care could not have been more understanding. There were open lines of communication and our wishes were listened to and acted upon. I cannot thank everyone in the team enough, for all they have done for us as a family.

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Review from W P (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Dad, aged 91, came to Lonsdale Mews in September 21 originally for respite but loved it so much that decided after the first week, that he very much wanted to stay, to which our family agreed. He had struggled in his own house for his final year, even with an excellent Live-in Carer, due to
increasing dementia and mobility problems. He evidently found it a huge relief to be living in a home where his every need was catered for. Things he particularly valued were the delicious food and the social interaction - the excellent care staff and management all showed him genuine kindness, making him feel valued again.


Sadly his health deteriorated in November, due to his Alzheimers and he died after a short illness. However, the staff made every possible effort to make his passing as easy as possible for him and our family, even providing meals for us all and a bed for two nights in the room next door to his, for his granddaughter who had travelled 200 miles.


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Review from Suzanne W (Daughter of Resident) published on 15 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Lonsdale with my dear dad just before it opened - we were looking for a special home for both mum who has dementia and dad. Dad was very particular and was immediately impressed with the professionalism and welcome we received from the Customer Relations Manager. Sadly dad passed away
earlier this year and mum's dementia has gradually got worse.


Mum has had 3 respite stays at Lonsdale the latest in December when she stayed for 3 weeks. This latest respite has been particularly wonderful - mum felt she was coming home and had such a warm welcome - which immediately put my sister and I at ease - it is so hard to have to make the decision to put your beloved parents into care. Mum has really enjoyed herself - she took part in numerous activities and having sung in choirs for most of her life the carol practise was a real highlight for her. Mum has made friends and enjoyed the first trip out in the new Lonsdale minibus. Mum commented on how lovely and kind all her carers were -Thank you all at Lonsdale!


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Review from Nicola W (Daughter of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just spent two weeks respite at Lonsdale Mews and had a very good time. The care she received was excellent, she also enjoyed the food and activities on offer to residents. The home handled the difficult situation with visiting due to Covid impressively allowing my mum to enjoy many visitors.

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Review from Sam P (Daughter of Resident) published on 22 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never an easy decision to look at alternatives for a parent, especially when your mum is incredibly proud and independent like my mum is. We needed a period of respite care and so we looked extensively at all the options, including all the local care homes and having live in carers. As mum has
dementia, we thought it would be better for her own wellbeing to have lots of different people to talk to and the mental stimulation of various activities. When we visited Lonsdale Mews, we immediately knew that there was only going to be a choice of just one. It wasn't just the layout, the wonderful food, and homely feel of the rooms that made the decision easy for us, it was the friendliness, the warm welcome, and the genuine care and understanding of all the staff. Everyone was simply amazing, patient, compassionate, and always with a huge smile. I would not hesitate to recommend Lonsdale and, most importantly, mum loved her stay. Thank you to each and every one of the team.

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Review from Sally D (Daughter of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer’s and he moved to Lonsdale Mews at the end of July 2021. I have been really impressed so far. There seem to be three members of staff who look after my dad. They have all gone that extra mile to help him settle in. When there have been medical issues with my dad, experts have
been called in quickly to resolve the problem. I recently went to an event and the thing that impressed me the most was that all the staff were welcoming and some had even come into work on their day off. The thing I liked the best was that they all seemed to like each other and the residents.

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Review from Jane B (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lonsdale Mews is a very well designed, beautifully furnished and comfortable home with lovely gardens, but it’s the people that make it such a welcoming and caring place. From our initial enquiry in May about a place for our mum, everyone has been so understanding, patient and helpful, managing Mum’s
move quickly and with great kindness and consideration.
Every single member of staff we have met is cheerful and welcoming, nothing ever seems too much trouble, despite Covid restrictions every visit is well managed and relaxed and there seems no end to the creativity and inventiveness of the staff in organising activities and events. Independently of the family’s experience as visitors, Mum tells us that the staff, and the food, are wonderful.
To celebrate Mum’s birthday the staff went more than the extra mile, giving the family a wonderful time with mum with decorations, lunch, a fabulous birthday cake - and a ‘Birthday Girl’ rosette for her as well!!

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Review from Karen B (Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was a resident at Lonsdale Mews recently for a short period of time.
During that time she thoroughly enjoyed her stay. She was treated in a very dignified and respectful manner by all the staff in Swithland Suite.
With no exception, the staff on the suite were truly a band of angels! Never
was anything too much trouble or inconvenient, they were extremely conscientious, meticulous, respectful and thoughtful in the care they gave to her.
I can wholeheartedly and honestly say that I have never experienced a care home with such high standards as Lonsdale Mews in Quorn, I would recommend it (and already have) to anyone considering long term care for their loved ones.

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Review from Andy J (Nephew of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptionally well presented home full of the most dedicated and caring staff you could ever wish to meet.
Everyone has a smile and everyone has time, for residents and visitors alike; nothing is ever an issue or "too much"
Consideration, care, compassion and respect, to not only your loved one's
but also to their family and friends.
To everyone at Lonsdale Mews, you have our heartfelt thanks.

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Review from Robert B (Son of Resident) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Lonsdale Mews with vascular dementia sadly only 2 months after losing my dad with Covid. It was a difficult decision to move her to full-time care after such a traumatic time, but the staff have been wonderful in welcoming her in and helping her transition. She has been so wonderfully
treated by staff that so obviously care. She was understandably anxious and worried when she first arrived, nevertheless, as a result of the kindness and understanding shown by the staff, it is a joy to see the progress that has been made with her mental state. The whole staff always have time to talk and explain to the family everything that is happening in the home. We regularly receive photos and updates of Mum at the regular parties and activities she joins in. Despite the Covid restrictions limiting access I have nothing but praise for the superb care and consideration given to Mum and to our whole family, it has been wonderful. Thank you all.

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Review from Peter H (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only moved in recently. She has Alzheimer's dementia and was recovering from hip surgery after a fall. She has been made to feel welcome and has been treated with respect and with utmost care. Her room is most comfortable and we were delighted to be able to personalise it for her. The
staff are all very kind and helpful and we have been kept up to date with my mother's progress in terms of mobility, as well as being sent photographs of her taking part in birthday celebrations and activities. Visits are efficiently arranged and are Covid compliant. All in all, we are 100% satisfied with her care.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 81 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Lonsdale Mews is calculated as follows: ( (946 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 968 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 81 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 81 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (95)

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Meet the Team (1)

Toby

Toby Sturgess

Job Title: Home Manager

Joined: 2020

I’ve loved having the opportunity to open and commission Lonsdale Mews as a new home in 2020, and shape the great team we have.


As one of the biggest care home providers in the country, Care UK has an impressive track record of running outstanding-rated homes. The support the organisation provides so my team and I can deliver great care is impressive too.