Lonsdale Mews

Farley Way, Quorn, Loughborough LE12 8XS
Submit a Review
Top 20 carehome certificate
10 133 Reviews
  • Lonsdale Mews, Loughborough
Lonsdale Mews in Quorn offers high-quality residential and dementia care for older people on a respite and permanent basis. Living at Lonsdale Mews is all about enjoying a superb quality of life in beautiful surroundings.

The home offers spacious and beautifully furnished ensuite bedrooms. Residents can enjoy luxury shared facilities, including a cinema room, pub, hair and beauty salon and a modern café - complete with homemade cakes. Outside there are beautiful landscaped gardens to relax in with loved ones, or green fingered residents can enjoy a spot of gardening.

The experienced and dedicated team will get to know your loved one, their life history, tastes and hobbies, to enable them to enjoy personalised care and experiences.

Show Lonsdale Mews on the Map

Care Provided by Lonsdale Mews

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment

Good to Know

  • Person in charge
  • Toby Sturgess (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 2

Funding & Fees Guide for Lonsdale Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,798
    • Self-Funded Residential Dementia Care from £1,888
    • RESPITE Self-Funded Residential Care from £2,008
    • RESPITE Self-Funded Residential Dementia Care from £2,098

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Lonsdale Mews to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lonsdale Mews Reviews (133)

Total of 133, showing 121-133
10

Lonsdale Mews has a Review Score of 10 (9.975) out of 10, based on 81 reviews in the last 2 years. Over all time Lonsdale Mews has 133 reviews.

Overall Experience

  • 133
  • 0
  • 0
  • 0
  • 0

Date Published

133
12
38
81
52

Review from Deborah H (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had dementia for 8 years and over this time she has deteriorated, but especially over the last 12 months, during lockdown. From the moment I telephoned with my enquiry at Lonsdale Mews, I was given time to talk about my mum and the staff have been helped me, every step of the way. They have
been so kind, sensitive and helped me through this difficult time. Having taken the decision for Mum to live at Lonsdale Mews, she has settled in incredibly well, in fact, I shouldn't have worried at all. Mum absolutely loves the staff, she says they are so kind and can't do enough for you. She goes into the hair salon each day to have her hair curled, which she loves, they have activities each day, but most of all, Mum has made some lovely friends. They have put the sparkle back into her eyes and she says she is so lucky to live in such a wonderful home. She has learnt how to laugh and smile again, which is fantastic and all thanks to Lonsdale Mews. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel J (Nephew of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very helpful, friendly and welcoming. During this last month, they have been very organised in arranging visits via a pod, so that I can once again see my aunt. My aunt always seems happy to see us and seems to get on very well with her carers. They are very attentive to her needs.
Although near a main road it is always quiet and relaxing in the gardens. The rooms are kept nice and clean and many have different themes going on to make you feel relax.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Charlotte R (Granddaughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home with friendly staff and my grandma is loving it here! She’s always busy doing activities like arts and crafts or different exercises which I think is so important for an elderly person. Would definitely recommend this care home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda F (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Lonsdale from another care home nearby recently and all I can say is that she has put on weight (after consistently losing weight at previous care home) and now looks like the Mum we love and know. She has daily activities which are evidenced on the website and I no longer feel like
she has been “put away” rather that she is now getting the bespoke care she deserves and needs. Well done Lonsdale and keep up the excellent service you provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Megan C (Granddaughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lonsdale Mew has been our saving grace. After seeing my nan decline rapidly (physically and mentally) in her previous care home the decision to move Nan to Lonsdale Mews has been nothing but successful. My nan is looking like Nan again, gaining weight and back to looking like our glam nan. Working full
time and not being able to see Nan due to C19 has been difficult however, the pods have been an absolute godsend. The staff have been welcoming and friendly and Nan appears to love it here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Granddaughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has only been at Lonsdale Mews for a number of weeks, and already we have since such a positive change in both her personality and appearance. She always looks presentable and is in high spirits and I can't wait until we are able to visit her properly!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen H (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I never wanted to have to put my mum into a care home but with her multiple health problems, being prone to falling and just coming out after 5 weeks in hospital, I couldn’t see any feasible alternative. I wanted ‘the best’ for Mum and certainly couldn’t find any better. So far the staff have shown
wonderful kindness to Mum to the point that even the chef visited her and made a special pudding she so badly wanted. Mum is still confused and her illnesses will be her demise but I will find solace in knowing that I couldn’t have found a better place. Of course, it’s expensive but no more so than a decent hotel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo R (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum transferred to Lonsdale Mews from another care home 2 weeks ago. She is treated like a queen! We were kept in the loop every step of the way, and nothing is too much trouble. We have spoken to different staff members, and the theme that seems to run right through the home, is that everyone
is happy and on board with the ethos of the home and Care UK, and that stems from the managers who are all an absolute delight to deal with. One of the team reassures me daily that all is well, with updates, photos and videos (including a Barry Manilow disco). It’s a big decision moving a loved one, but I know she could not be in better hands. I have seen a dramatic improvement in Mum in the short time she's been at Lonsdale, and that's due to the care and attention she is being afforded. We are able to visit her in the visiting pod which is a godsend, so she can still see her beloved dog Bear.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Justine N (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lonsdale Mews has an absolutely fantastic team who give the warmest welcome, while remaining caring and professional. They made my family and I feel immediately at ease and confident in the fantastic level of care that's offered. Nothing is too much trouble for them to accommodate and it feels more
like a 5-star hotel than a care home. It's beautiful and has too many facilities to mention. I would highly recommend anyone to look at this beautiful home if considering residency for a loved one. It's early days for my mother settling in but so far I have no concerns and am highly impressed by the care and support she is receiving. Every member of staff that I've met has been wonderful, they are a fantastic team who are always willing to please and show genuine interest in each resident.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been in Lonsdale Mews for a short time, but it’s already apparent that the staff truly care and go out of their way to ensure Mum has everything she needs. We have good communication with them and feel we are kept up to date with how Mum is, especially during the pandemic. The staff
are all very friendly and welcoming and the facilities are amazing. Infection control and Covid procedures are stringent which is reassuring. The visiting pod is in place so you can keep in touch, however the staff can also gladly arrange FaceTime calls too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bethany S (Granddaughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma hasn't been in this care home for long, but the care she's receiving is amazing, and the staff are very welcoming and lovely. (Especially play specialist) couldn't fault anything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Partner of Resident) published on 28 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been overwhelmed by the care and kindness we have been given. The staff do everything they can to support and improve the physical, mental and emotional health of my partner. I greatly appreciate the communication between members of staff and myself, I'm always made to feel welcome and included
in issues about his care. My partner tells me often that he feels safe and loved at Lonsdale Mews there can be no greater accolade than this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda T (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In Mum’s first week at Lonsdale Mews, she has been transformed! As there are so few residents 2 weeks after opening she is getting loads of stimulation and attention generally. After almost 8 months of seeing virtually no one apart from her morning carer and myself, she has a number of people checking
on her regularly. This means she is eating and drinking better, and beginning to enjoy her surroundings. She actually sent a video out to friends and family today.
Early days of course but all positives as far as we and she can see. Her comment yesterday was 'on a top-class cruise without any chance of balance problems'. It is luxurious!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Lonsdale Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 81 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 81 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Lonsdale Mews is calculated as follows: ( (946 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 968 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lonsdale Mews is based on 81 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 81 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (95)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Toby

Toby Sturgess

Job Title: Home Manager

Joined: 2020

I’ve loved having the opportunity to open and commission Lonsdale Mews as a new home in 2020, and shape the great team we have.


As one of the biggest care home providers in the country, Care UK has an impressive track record of running outstanding-rated homes. The support the organisation provides so my team and I can deliver great care is impressive too.