Loveday Kensington

2 Kensington Square, London W8 5EP
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9.8 13 Reviews
  • Loveday Kensington, London
Loveday Kensington is the much anticipated second property by Loveday, the company behind the award-winning Chelsea Court Place.

All Loveday properties offer the exceptional service, convenience and luxury of a 5-star hotel. Fusing cutting edge dementia-friendly interior design with state-of-the-art technology, designed to support and elongate the quality of life for its members.

The elegant residence boasts 40 ensuite apartments, some of which include private gardens, which can be personally customised. All rooms come fully furnished to high standards. A spectacular roof terrace café and private dining rooms which are available for members and their families to use for dinner parties and celebrations. Additional features include a café, cinema and library, spa and beauty salon, sensory and treatment room, and a dedicated studio and activities room.

With an industry leading care to member ratio, the care team comprises of highly experienced, compassionate and caring staff, handpicked by the industry-leading General Manager. They are all highly trained and strive to deliver the best possible care and experiences for each member.

Loveday also offer Day Club services for those members not ready for residential care, but still wishing to benefit from the care services, activity programme and luxury facilities offered in the properties.

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Care Provided by Loveday Kensington

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ron Sinikliyski (Deputy Manager)
  • Admission Criteria
    • Self funding only
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 4

Funding & Fees Guide for Loveday Kensington

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £3,000
    • Self-Funded Residential Dementia Care from £3,000
    • Self-Funded Nursing Care from £3,000
    • Self-Funded Nursing Dementia Care from £3,000
    • RESPITE Self-Funded Residential Care from £4,230
    • RESPITE Self-Funded Residential Dementia Care from £4,230
    • RESPITE Self-Funded Nursing Care from £4,230
    • RESPITE Self-Funded Nursing Dementia Care from £4,230

  • All inclusive, meals and daily in home activities
  • (these prices are only a guideline, please contact Loveday Kensington to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Loveday Kensington Reviews (13)

9.8

Loveday Kensington has a Review Score of 9.8 (9.824) out of 10, based on 13 reviews in the last 2 years. Over all time Loveday Kensington has 13 reviews.

Overall Experience

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Review from Isabella M (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Loveday Kensington were exceptionally helpful from the start. It was a rush as my mother was to be discharged from hospital just before Christmas. This did not phase the staff at all. They all sprang into action and went above and beyond. My mother became a resident on Christmas Eve and
has been happy ever since. Activities are numerous, with residents encouraged to attend. The place is pristine, well laid out and open plan which means the residents are never isolated or lonely. The food is outstanding and the dining room service redolent of a restaurant, with attentive waiters. For those visiting, every attention is paid, with welcoming cups of tea/coffee/anything else to greet one, together with a selection of snacks and pastries. The residents look well-kept and clean and cared for. Medical care is impressive. One can bring in small items of furniture to make the pleasant rooms even more comfortable. One can visit at any time. Communication with the family is excellent.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for taking the time to write a review, it really has been our pleasure to help and have your mother join us at Loveday Kensington. We know how much of a stressful time it was just before Christmas, and we are delighted that we could help and make things a little easier. It's great to see your mother benefiting from all of the wonderful events that take place throughout the week and we thoroughly enjoy having wider family visit too.


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Review from K N (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 83 year old mum was recovering from surgery. I was her primary caregiver. I had to travel for 2 weeks and I am glad I chose Loveday Kensington. She felt like she had gone on a spa holiday. A place where all her needs were attended to with a lot of recreational activities to keep her active. Thank
you so much to everyone.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for taking the time to write a review about your mother's short stay with us at Loveday Kensington. It was a real pleasure to support you when you needed us and assist with your mother's recovery while you were away. We're so pleased to hear that she enjoyed everything Loveday has to offer, including our varied activities programme. We hope your mother is continuing to recover well at home.


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Review from Kerry R (Respite Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very easy registration.
Extremely welcoming care-staff who go to extraordinary lengths to make sure that you are comfortable.
Very accommodating kitchen staff who cook extremely enjoyable food.
Cleaning staff are conscientious.
Most of all the lengths that every member of the staff go to establish
a personal relationship with you. I like the first name contact practice.
The activities, both at the home and in theatres, are really well thought out.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for your kind feedback. We're so pleased to hear that you felt well looked after by our team at Loveday Kensington and enjoyed the personalised care and attention. It's great to know that the activities, meals, and overall environment added to your positive experience. We truly appreciate your thoughtful comments and look forward to welcoming you again.


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Review from A S (Daughter of Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the wonderful care my 93-year-old father received after his stay in hospital for a broken leg. Loveday is efficiently run and the staff are professional and caring. Physio staff were expert and compassionate and put him on the road to mobility in preparation for coming home. Highly recommended.

Reply from Daisy Slavkova, Registered General Manager at Loveday Kensington

Dear Family member, thank you for your lovely feedback and kind words about the care provided for your father. Your compliment will be shared with our dedicated team and especially the physio team that assisted your loved one during his recovery stay at Loveday Kensington. Kind regards, Daisy Slavkova Registered General Manager


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Review from Wendy B (Respite Resident) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needs care and we both needed a holiday! Loveday was the ideal venue to satisfy these needs together. I was able to go to exhibitions, theatres and films and not worry about my husband. Family who lives locally were able to visit and share in our exploration of the area. We both joined in
exercise classes and listened to in-house afternoon concerts. The care and concern for our welfare was amazing. The overall atmosphere was friendly, calm, fun and very professional. All the staff seemed to enjoy their work and had time to interact with residents whilst going about their work. It takes great organisational skills and of course, a good staff-to-resident ratio to be able to take on wide-ranging and complex tasks and make them seem easy. At the end of our stay, we were sorry to leave our adopted family who had helped fill our days with love.
Truly a five-star experience.

Reply from Daisy Slavkova, Registered General Manager at Loveday Kensington

Thank you for your time sharing your experience at Loveday Kensington. It was a pleasure to have you and your husband with us and we are glad you enjoyed a well-deserved holiday. Your compliments in regards the care and service provided will be shared with our dedicated teams. We are truly honored to be called a family as making a positive difference in people's lives - is our biggest reward. Kind regards, Daisy


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Review from Byron N (Nephew of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before placing our loved one who was suffering from early-stage dementia into a care home, we visited many providers in and around the greater London area. Once we found Loveday, our search was over. There is simply no comparison to the quality of facilities and care that they have to offer. Our family
member spent 4 years in Loveday's care, and we could not be more impressed and thankful for the treatment he received. The food is excellent, the facilities are top-notch, and the staff are all very kind and professional. They seem to have very low turnover with their staff, which is wonderful for the residents to have long-term consistency with their caretakers. We received regular updates from the staff, and they were also very accommodating to assist us with having video calls at any hour of the day or night, which was very comforting for us. I have no hesitation in highly recommending Loveday's services. Your loved one will be very well cared for here.

Reply from Daisy Slavkova, Registered General Manager at Loveday Kensington

Thank you for the lovely feedback. Your kind words and compliments about the care and service provided will be shared with our dedicated team at Loveday Kensington. We are truly honoured to have had the opportunity to look after your loved one.


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Review from Y O (Wife of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a member of Loveday Kensington, and he enjoys attending The Day Club about 2-3 days a week regularly. I feel blessed to have found Loveday Kensington in our local area and have had the wonderful opportunity for my husband to spend quality time there. During my thorough search for several
day centers and social circles of dementia friendly, I happened to know about Loveday. Loveday Kensington is ideal and great for him as they offer a wide variety of activities not only during the week but also at the weekends.
Through our wonderful experience with Loveday Kensington for the past 5 months, we have found all the staff, we have met are very kind, friendly, caring and attentive to each resident, member and their family. I would say that becoming a member of The Day Club is a great way to get to know Loveday better and explore their several care services for a long-term period. I am now planning to use their short stay service for my husband sometime soon.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for taking the time to leave such a wonderful review, it's our pleasure to support you both.


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Review from Doris B (Day Care) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was therapeutic and very pleasant to be at Loveday the ambience and the staff care along with good food was much appreciated. My only problem was everyone went to bed early and I was left alone with the television. With best wishes to everyone.

Reply from Victoria Radmore, Membership Manager at Loveday Kensington

Thank you for your kind words, we really enjoyed having you stay with us.


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Review from E I (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With good reason Loveday is considered the crème de la crème of care homes. It is a very luxurious space with gorgeous rooms, entertainment (a particular member of staff is a gem!) and delicious food. More than that it is a very happy place with the most kind and caring staff who have a genuine rapport
with the residents and family members. My 95-year-old mother has been there for over 18 months and I could not imagine her anywhere else. My brother and I drop in at various times of the day and evening and have always felt welcome. She is happy there and I go to sleep soundly at night knowing that she is being treated with kindness, respect and love.

Reply from Victoria Radmore, Membership Co-Ordinator at Loveday Kensington

Thank you so much for your kind words, it really is our pleasure to support your mother. We will ensure your feedback is shared with the whole team at Loveday Kensington Square.


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Review from D M (Husband of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service and reliable.
Excellent food and kind and caring staff.
My husband stayed for 3 nights after an operation and it provided a lot of peace of mind.
Nothing was too much trouble, physio and podiatry were also arranged at short notice. Equally great service from these people.

Reply from Victoria Radmore, Membership Co-Ordinator at Loveday Kensington

It was our pleasure to help, thank you for your kind words and feedback.


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Review from Dermot S (Respite Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I thought the building and environment were outstanding.
As a patient recovering from an operation the care and physio support were very good indeed.
An area to be improved is rooms to be designed with the type of patient in mind.
Nursing was first rate and food quality was adequate.

Reply from Lisa Nichols, Membership Manager at Loveday Kensington

It was a pleasure to support your recovery post surgery. Thank you for taking the time to leave a review.


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Review from Jill H (Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to have found Loveday - I stayed with the team for care after surgery and I couldn't have asked for more. The team was polite and friendly, with amazing food and very tastefully decorated spaces. What I particularly liked was the transparency of care, while I was there for post-surgery
care I was so impressed with the level of care other residents received. I wish there were facilities like this in Ireland.

Reply from Lisa Nichols, Membership Manager at Loveday Kensington

It was our pleasure to support your recovery post-surgery. Thank you for your kind words.


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Review from G D (Husband of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Loveday exceeded very high expectations. It is expensive and beautifully presented, but the care provided lived up to and exceeded what I could have hoped for. My wife entered the facility bedridden with a prognosis of continuing so for the rest of her life. By the time she left, she was
walking with minimal help and doing her physio exercises and she was sitting in her chair all day. But most of all, her mental attitude changed form defeated and hopeless to determined and hopeful. It provided a really sound platform for her continued rehabilitation at home. These may sound like baby steps, but compared to the prognosis when she left hospital (after five months) they are great strides. To misquote: one small step, but a great leap for my wife.

Reply from Victoria Radmore, Membership Co-Ordinator at Loveday Kensington

Thank you so much for taking the time to leave a review, it was our pleasure to support your wife with her recovery to safely return home.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Loveday Kensington is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Loveday Kensington is calculated as follows: ( (130 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 153 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Loveday Kensington is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Victoria

Victoria Radmore

Job Title: Membership Manager

Joined: 2023

Victoria Radmore is the Membership Manager at Loveday, responsible for guiding people through the journey from initial enquiry through to onboarding new Members.


Victoria has enjoyed an exciting career in the healthcare industry spanning 16 years, six of which have been in the care sector working for providers including Gracewell, Hallmark and Care UK.


For Victoria, her passion for care runs in the family. She was inspired to join the care industry by her mother who has dedicated her life to working in senior care. Victoria’s warm and empathetic nature ensures she effortlessly guides families through the process when enlisting care services, bringing ease and reassurance during what is often an emotional time. Her extensive knowledge, practical approach and calm personality make her well-equipped to find solutions to every care enquiry, even the most complex requirements.


A passionate “foodie”, Victoria loves dining at the best restaurants and can often be seen sampling the Loveday menus with Members. She looks forward to enjoying tea with you soon!


Clara

Clara Izsak

Job Title: Activities Lead

Joined: 2023

Clara joined Loveday Kensington in November 2023 and oversees all the daily activities that we offer our members including art classes, opera recitals and yoga as well as trips to local museums, galleries and concerts.


For Clara, the most important part of the job is building strong relationships with members, their families and their friends. “You form a unique bond that is truly rewarding. Whether it’s making a member their morning coffee, or being there for a loved one during a tough moment. Members can sense when you genuinely care about them and this makes the biggest difference.”


Frequently Asked Questions about Loveday Kensington

What types of Care is Loveday Kensington registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Loveday Kensington provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Loveday Kensington have?

There are 40 Single Rooms.

What are the Facilities & Services at Loveday Kensington?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Loveday Kensington to the centre of London?

1.7 mile(s) as the crow flies, distance by road may be significantly further.