Maple Court Care Home

182 Barrowcliff Road, Scarborough YO12 6EY
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8.9 35 Reviews
  • Maple Court Care Home, Scarborough
Maple Court Care Home in Scarborough offers high-quality residential care as well as specialist dementia care and respite care.

The home has 64 ensuite bedrooms and residents are encouraged to add personal touches to their rooms.

Their staff do their utmost to ensure residents live their life to the fullest. They run an activities programme to boost mental stimulation, physical mobility, and social interaction.

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Care Provided by Maple Court Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sarah Bayes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2017
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Maple Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,160
    • Self-Funded Residential Dementia Care from £1,215
    • RESPITE Self-Funded Residential Care from £1,160
    • RESPITE Self-Funded Residential Dementia Care from £1,215
  • (these prices are only a guideline, please contact Maple Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors Welcome throughout the day


  • Parking

  • Free Parking On Site


Maple Court Care Home Reviews (35)

Total of 35, showing 1-20
8.9

Maple Court Care Home has a Review Score of 8.9 (8.919) out of 10, based on 20 reviews in the last 2 years. Over all time Maple Court Care Home has 35 reviews.

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  • 11
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  • 4

Date Published

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Review from M H (Mother-in-law of Resident) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we are pleased and have no complaints about Maple Court, mother always presents clean, tidy, well groomed, clothes nice. She is mostly content and seems to enjoy the company of carers/ other residents. Minor point, catheter care is a bit hit and miss, maybe staff need more education regarding
hygiene, placement and emptying of leg bags etc? Activities are improving and the home seems better managed recently. Food good, staff are friendly, helpful, polite and caring. Pressure area and skin care are good… there seems to be good liaison with community nursing staff.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. The points raised in respect of catheter care will of course be passed on to the Maple Court team for review. Your kind words regarding the running of the home are greatly appreciated.


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Review from L I (Daughter of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff have been very kind to Mum and kept me informed whilst she has been poorly over the last few days. They recognised early that Mum was brewing an infection and organised for her to be reviewed and antibiotics prescribed even on a Sunday afternoon thus preventing a hospital admission.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home. Delighted to hear we were able to identify the symptoms quickly and arrange prompt treatment. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.


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Review from G K (Son of Resident) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 88-year-old mother moved into Maple Court on December 16th, straight away I felt this was where she needed to be. The caring staff are simply fantastic. They should have great dignity with the residents and I know my mum is cared for 24 hours a day, 7 days a week in a warm friendly, caring environment.
I can sleep well at night.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Thank you for taking the time to review our home. It is a privilege to care for your Mum and we are delighted at how she has settled in. Your kind words are much appreciated and I will of course pass them on to the Maple Court family.


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Review from K R (Niece of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the new manager has taken over, I have noticed a significant difference in my auntie's care.
My auntie is out of her room every day and is much more independent. Refreshing and fantastic to see. A much happier family.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a pleasure to care for your aunt and are delighted at the progress she has made. Your kind words are greatly appreciated and I will of course pass them on to the home team.


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Review from L C (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed a big change in Mum's appearance in every way possible. All staff are very caring and nothing is too much trouble for them when you need anything. Mum's room is always tidy which is nice to see.
Everything I visit everyone has a nice smile and are very welcoming.
The manager is so incredible
every time I visit she makes a point of speaking to me and if I have any worries is really nice.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

It is our pleasure to care for your Mum and we are delighted that you have taken the time to recognise the hard work that goes on in the home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.


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Review from Gail C (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here have always treated my mum with dignity. She is very well looked after, she gets personal care daily, she is out in her chair with the other residents, the meals are home-cooked, the Sunday dinners are lovely.
The staff are always respectful and kind to both Mum and myself. We have
gotten to know them by their first names. She has been here for a number of years now both upstairs and now downstairs. Her room is always clean and tidy.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court Team.


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Review from J W (Daughter-in-law of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Maple Court for about 8 months. When she first arrived, she could not walk, struggled to speak and refused to eat.
From the minute she moved to Maple Court she has seemed happier than we have seen her in a long time. She has gone from being bedbound to walking
with a frame around the building. She now chats happily and is eating well. We feel we have got our mother back and enjoy visiting her. We are now able to take her out on short trips, which is something we never imagined would be possible.
The staff at Maple Court truly care about the residents and we can not thank them enough for the care they have given to her. They have literally turned her life around. Staff always seem happy and friendly and take a genuine interest in the residents and their families. I can not rate them highly enough.
Thank you for all you do and for keeping our mother safe and well.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. Your Mother-in-law is a pleasure to care for and we too are delighted at how she has settled in and flourished. It is always a privilege for our home to be trusted with the care of a loved one. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.


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Review from D O (Husband of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife always says she is well cared for and content.
I have always found all staff to be attentive to any need.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a privilege to be able to care for your wife. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.


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Review from C O (Son of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Needs shutting down by the Care Quality Commission. From what I witnessed people are simply neglected. There is no care. There are no activities. Staff being investigated by the police for assault. CQC investigating numerous safeguarding complaints. Do not consider putting a loved one in this hell hole.

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Review from S T (Wife of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I was very lucky to remove my husband from this care home. Had issues during his residency which I raised with Manager and social worker. My husband left in November 2023 and is settled in another care home. I had reason to go back to Maple Court to pick up a document last month. The place smelled of
urine and garlic - it was 10:30 am. I was told the chef left months ago and a carer - not a qualified cook - had taken over in the kitchen. No one cares at all. I felt sorry for the lovely residents.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. From time to time odours can be prevalent within a care setting however they are never for long and are cleared quickly within Maple Court. We have two chefs in post at Maple Court who are both qualified. I am disappointed that you feel your experience at Maple Court was a negative one however we are delighted for your husband that he has settled in at his new home.


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Review from Jennifer O (Wife of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care and consideration given to residents. Pleasant environment and plenty of room.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Jennifer, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.


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Review from Jane B (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the overall care. Suggestions for improvement - room spray to mask smells in corridors. More private small rooms for the family to play games, colour in etc with residents. More activities ie dominoes played with residents, chair yoga etc.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Jane, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
In respect of the points raised, we have just undergone an industrial carpet cleaning programme and carpet replacement in some areas. We have employed a new team of activities leads during January and we are making the quiet room (in addition to the conservatory) available month round in order that visitors can spend private time with their loved ones away from the bedrooms and lounges. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court team.


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Review from Desiree D (Stepdaughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing service! My step-mum is very happy here. The staff are second to none. Care and support needs are met to a very high standard.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Desiree, many thanks for taking the time to review our home. It is a pleasure to care for your Step Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court team.


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Review from L S (Daughter of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, my mum was here for only 5 weeks before she died. In my opinion the staff were nice enough on the whole, but the care she received was appalling, they ignored her, and nobody ever spoke to her. My mother suffered with COPD, and Asthma amongst other things, so was vulnerable. My mum was
kept in bed the majority of the time too. My mother died on June 22nd, and my now ex-friend came up that day when she died to ID her body in my place as I couldn't bring myself to do it myself and whilst he was there, he stole my mum's phone and your staff did not inform me what he had done until two weeks later. I informed the police, but unfortunately, he got away with it... as usual and this is for the reason that I cannot remember the names of the two members of staff who told me he had stolen it.
In my opinion, Maple Court although it looks like a nice place, is nothing to shout from the rooftops about! I wish I could give 0 starts out of 5 because it's what it deserves in my opinion!

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
We have investigated the points raised in respect of the care given during Mum's stay and the procedures that were followed in her final hours and would be happy to discuss this in detail with you to better understand what warrants your poor review.
We would also welcome the opportunity to discuss the behaviour of your nominated visitor which was difficult and inappropriate to deal with at a difficult time for all.
We are sorry for your loss and please accept our sincere condolences.


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Review from J D (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very impressed with Dad's quality of care, especially when it came to end of life.
They did their very best to keep him comfortable, nothing was too much trouble! Their generosity extended to me for the time I spent there,

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.


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Review from Susan W (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum received excellent care when in Maple Court, I would say, far better than when she was in the hospital. It was good to see the same members of staff as they tried very hard to get her to eat and take her tablets and supplements as her dementia was getting worse. Towards the end of her life, she
was bedbound, and they looked after her very well, regarding keeping her clean and assisting when needed to open her bowels, etc. I would not hesitate to recommend this care home to friends and family.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Susan, many thanks for taking the time to review our home. It was a pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court family.


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Review from Deborah H (Granddaughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately my grandmother was here for 4 years. In my opinion, the care was appalling, the management were useless, and I was not informed when my gran suffered several unexplained injuries, such as a black eye! I asked how it happened and no one could tell me. My gran suffers with dementia, she
has limited communication, so is extremely vulnerable. I asked her if someone had hit her and she replied 'yes'. On another occasion, a man was found naked in my gran's bedroom during the night. The social worker informed our family, 2 weeks after the incident happened. Maple Court did not tell me. My gran was not taken to a hospital to be examined and I had to call the police myself. My gran was kept in bed the majority of the time, she was absolutely filthy and despite raising my concerns several times, nothing changed. I have challenged the 'good' rating with CQC as I personally have very serious concerns about the welfare of the residents.
In my opinion, Maple Court is not safe for vulnerable people.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Deborah
Many thanks for taking the time to review our care home. All feedback is welcomed and allows us to continually develop our service. I do however dispute your point in respect of the standard of care. In the latest CQC report dated May 2023 Maple Court maintained the rating of GOOD in areas Caring, Safe, Responsive and Effective with the rating in Well Led being upgraded to GOOD following the 2-day inspection which was unannounced.
We are sorry that you feel that the service at Maple Court did not meet your expectations but are pleased that your grandmother is settling well in her new home.


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Review from J L (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant and friendly staff offering a safe place for some respite care. Belongings were taken care of. Mum said everyone was kind.

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Review from Nick M (Son of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Maple Court Care Home has been good - my mum was there for a year before moving to a nursing home. The staff are caring and the management is very good. No care home is perfect but the team at Maple Court are friendly, helpful and most importantly, view the resident as someone to be
cared for and looked after. I'm very happy to recommend Maple Court.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Nick, many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.


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Review from Catherine R (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was warmly welcomed and shown a very pleasant room with a walk-in shower. The staff are all helpful and extra good with relatives, even brought in extra furniture to facilitate relatives comfort. The food was good, especially puddings!

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your husband. Your kind words are greatly appreciated and I will of course pass them on to the Maple Court family.


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Current Review Score: 8.9 (8.919)

Overview of Review Score

The Review Score of 8.9 (8.919) out of 10 for Maple Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.919 for Maple Court Care Home is calculated as follows: ( (122 Excellents x 5) + (60 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) + (42 Very Poors x 1) ) ÷ 236 Ratings = 3.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 May 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Valda

Valda Pallett

Job Title: Home Manager

Joined: 2022

I have been a manager in social care for 22 years on 9th March 2023.


I have a good standard of basic education and hold a level 4 and a level 5 in Leadership and Management – social care adult and am also a Positive Behavioural Support practitioner.


For the first 18 years of my career, I worked solely for one provider working predominantly with working-age adults. During my time with them, I worked my way up from a project manager for 2 services housing just 16 people between them to becoming an area manager with 9 services across 5 local authority areas managing 7 project managers.


I trained under Dr Lisa Alcorn to develop as a positive behavioural support practitioner and I was the local Skills for care registered managers network group chair. In 2018 I took the opportunity to run a 40-bed older person service before moving into the private sector in 2021
I am very proud of what we have achieved so far in building strong foundations to enable Maple Court to start developing as a real community.


I am really passionate about delivering holistic care, people are more than their care and support needs and need to live fulfilled lives. I have so many ideas and plans I want to bring to fruition at Maple Court to make it the very best place to be at this stage of life and to support our wider community with co-production.


I’m a Mum of 5 ranging from still at Primary school to having finished University and embarked on their career.


Everyone still lives at home so that’s me and my husband’s lot and we love every single minute of raising them.


Frequently Asked Questions about Maple Court Care Home

What types of Care is Maple Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maple Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Maple Court Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Maple Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maple Court Care Home to the centre of Scarborough?

1.2 mile(s) as the crow flies, distance by road may be significantly further.