Review from Susan W (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience

My mum was admitted to Maple Court in October 2022 and stayed, apart from a stint in the hospital, for four months until she sadly passed away in February 2023.
In my experience, the care home staff have been totally sensitive to Mum's needs and very supportive of her during what turned out to be her

final months. They proved to be caring and professional at all times and Mum was always treated with dignity and respect.
I was kept fully informed of Mum's condition and was alerted in good time when mum started to fail so that I could be with her at the end.
My opinion of this care home is totally positive and I would not hesitate to recommend it to anyone.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It was our privilege to care for your Mum; she is sadly missed. Your kind words are greatly appreciated, and I will, of course, pass them on to the Maple Court family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise J (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

My mum loves being here, two and a half years now and is very comfortable, she calls it home which is a great comfort to us knowing she's happy and safe there. She spends time colouring and reading books as well as sitting along with the other residents in the lounge. She likes the fact she sees the

staff as they go about their job. She says they are very friendly and caring and the food is lovely. We as a family are happy with the home and all the staff because she's safely cared for.
We would recommend the home to anyone who's looking for a professional but home from home environment! Thank you to all of the staff.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. It is a privilege to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Highfield family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet C (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience

Maple Court is a warm and welcoming care home with dedicated staff who support their residents with respect, empathy and dignity. Staff are approachable and are always available to offer support and advice to residents. My mum was very happy at Maple Court, and we are very grateful to all the staff

for the care and support Mum, my sister and myself received over Mum's final days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicky P (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience

My dad has been at Maple Court for about a year, originally it was just respite care, but then he decided he was happy there and felt safer than being in his flat on his own.
The manager and all the staff have always been very helpful when I've asked for any help regarding appointments etc (I live

near Oxford, so its great that they can help get my dad to hospital appointments) They always keep me up to date with his well being, which is reassuring too.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Dear Nicky, many thanks for taking the time to review our home. It has been our pleasure to care for your Dad. Your kind words are greatly appreciated and I will of course pass them on to Valda and the Maple Court Family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Wife of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience

Maple Court is an excellent care home. My husband has had the most brilliant, caring and dignity for himself by all the staff and management these past four and a half years. They could not have cared for him any better, I would say by what I have heard about other care homes in Scarborough, Maple Court

and Castle Grange are far superior to others.

Reply from Paul Millar, Marketing Manager at Maple Court Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
Your kind words are greatly appreciated and I will of course pass them on to Valda and the Maple Court colleagues.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart A (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

Our mum has recently become a resident at Maple Court. Obviously, because of Covid, things haven't been as they usually would be but the we have found all the staff extremely welcoming and always easy to contact on the phone. We also had a WhatsApp call where the staff did a great job even though my

mum didn't realise what was going on! When visiting the staff have been great and have always got time to speak to you.
Last night a staff member called both me and my brother to do with my mum. He was very friendly and clear and explained things perfectly. He really knew my mum.
We've been very impressed and a big thank you to all the staff at Maple Court for all their care.

Reply from Kevin Robinson-Husband, Regional Peripatetic Manager at Maple Court Care Home

Afternoon Stuart,

Thank you so much for your review and thank you so much for your kind and caring words and we will continue to deliver the highest standard of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald F (Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

During my time here, I have been looked after extremely well with advice on my care always being given. I would like help in being able to return to a flat with care able to by needs.

Reply from Kevin Robinson-Husband, Regional Peripatetic Manager at Maple Court Care Home

Thank you very much for your review, Donald, and your kind words. We will continue to provide the highest standard of service to everyone.
Regards
KR Husband

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael C (Husband of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

COVID has made the past year extremely difficult but having transferred my wife from another care home to Maple Court, it has been the best decision of my life and I cannot thank the staff enough for looking after her with such care and consideration. I like to think that she kept the staff entertained

as she had with me for 56 years of marriage - I thank you all.

Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Court Care Home

Thank you for the positive review, I am really pleased that this has been a positive experience for yourself and your wife. I will share with the team at Maple Court and we will continue to provide a high standard of care and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen H (Sister of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

Unfortunately with COVID, I haven't been able to see my sister - but based on previous months I can only speak highly of all areas.

Reply from Kevin Robinson-Husband, Regional Support Manager at Maple Court Care Home

I would like to thank you for your positive review, I will feedback this information to the team and will continue to provide a high standard of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience

Maple Court took all the stress away when accepting my mum for respite care, since then they have cared for my mum making sure she has all she needs and all staff work within a person-centred approach. Nothing is too much trouble, the home makes sure you are informed every step of the way. Mum is now

end of life and all staff have been very accommodating and kind and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clive G (Son of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience

After much thought and having looked at several other care homes, my mum went to live at Maple Court, as we felt it was by far the best. As Mum was leaving her home of 62 years we were concerned as to how or if she would settle in. Within days it became clear that the care, compassion and professionalism

of the team at Maple Court meant she soon settled in. After a few weeks, it was clear that Mum was brighter, more content and relaxed and had settled into her new environment. She was mentally and physically improved, making new friends and interacting with members of the team and other residents. Clearly, anyone who is nearly 95 will have health issues, when these have arisen the manager and her senior team have kept us fully informed, when they felt some changes were needed we met via Teams (due to Covid) and discussed in detail and agreed the best way forward. At Maple Court, they use their expertise in a collegiate approach to ensure the best for the residents and their families.

Reply from Micheala Golding, Home Manager at Maple Court Care Home

Thank you for your very kind and thoughtful feedback, Maple Court under the new management structure strive to provide the highest standards of care, it is pleasure to be part of your mother's life and your own and we will always continue to look at ways in which we can continually improve the experiences for everyone we care for in our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 26 September 2020
Submitted via Postal Card • Report

Overall Experience

Acknowledged as soon as arrived by a senior carer. Mother brought down promptly from upstairs for a visit in room downstairs. Mother collected again after 20 minutes and taken back upstairs for a cup of tea. Her needs are being looked after. Staff friendly and helpful.

Reply from Micheala Golding, Home Manager at Maple Court Care Home

Thank you for your comments, we really appreciate your feedback, it enables us to continue to look at our standards and continually improve our service, I will advise the team of your review in our next team meeting. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C S (Daughter of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been extremely ill, coming out of the hospital in April and not expected to survive longer than two weeks. The nurses and carers have been wonderful, caring for her as if she were their own mother. I have been able to sit outside her patio door to chat and read to my mother at a safe distance.

Her appetite has returned, she's eating very well and has even gained weight! Her doctor is amazed! Knowing that my mother is being so well cared for is a huge comfort to me. The administrator has also been extremely kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glynis C (Daughter of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience

My father has been in Maple Court for some months now. The staff are always helpful and make the residents comfortable. The nursing care, in my opinion, is good. The food, however, could be better as the choice of food for tea time is limited, soup and sandwiches or burgers, hot dogs, cheese pasties,

beans on toast, which I would consider suitable or nutritious. However, if this food is appealing to some residents then they would be OK here. The internet connection is poor if you require it for TV or devices.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz M (Daughter of Resident) published on 19 November 2018
Submitted via Website • Report

Overall Experience

I have been in many care homes in Scarborough which I have found substandard in every way which is why I was relieved to have discovered Maple Court. My mother only resident there for a few weeks over September and October 2018. Although not perfect it became very obvious that Maple Court was totally

committed to getting everything right by investing in their staff training and getting the management working better for all. I always found them approachable and eager to rectify any arising problems and focused on getting the detail right. I would not hesitate in recommending Maple Court to anyone as it is striving to become an excellent nursing home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Maple Court Care Home

Care Provided by Maple Court Care Home

Good to Know

Funding & Fees Guide for Maple Court Care Home

Facilities