Safe Visiting Suite and Enhanced Nominated Visitor appointments available .
Parking On-site for Visitors
Maplewood Court has a Review Score of 10 (9.979) out of 10, based on 16 reviews in the last 2 years. Over all time Maplewood Court has 26 reviews.
Review from Graeme H (Son of Resident) published on 25 March 2025
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Reply from Jo Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave us such a lovely review. I will of course share your lovely comments with the team. GM
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Review from Barbara C (Daughter of Resident) published on 20 March 2025
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Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court
Thank you, Graeme for your kind words. This means a lot to our team.
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Review from D T (Niece of Resident) published on 19 March 2025
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Reply from Jo Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave us such a positive review. Your Aunt is settling beautifully with us. I will share this lovely feedback with the team.
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Review from Paul L (Son of Resident) published on 14 January 2025
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Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court
Thank you so much for your kind words, which the whole team value, as it is always nice to receive positive feedback. Your mother will be missed!
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Review from J O (Daughter of Resident) published on 25 November 2024
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Reply from Kerrie Mills, General Manager at Maplewood Court
Thank you so much for leaving us such a lovely review. It was an absolute pleasure for us to take care of Dad and he will be missed by us all.
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Review from M H (Daughter of Resident) published on 22 November 2024
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Reply from Jo Mazza, General Manager at Maplewood Court
Thank you for leaving such a lovely review of our home. It was a pleasure to take care of your Mum and you will both be missed.
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Review from J J (Daughter of Resident) published on 7 November 2024
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Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court
Thank you. We're glad your mum enjoyed her stay and will share your comments with the team here.
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Review from A M (Respite Resident) published on 16 September 2024
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Reply from Jo Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave us a lovely review. It was our pleasure to take care of you and I will of course pass on your feedback to the team.
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Review from P L (Son of Resident) published on 4 September 2024
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Reply from Jo Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave us such a lovely review. I will of course share this with a team. It was our absolute pleasure to take care of your mother and get to know you all.
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Review from S H (Son of Resident) published on 1 August 2024
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Reply from Kerrie Mills, General Manager at Maplewood Court
Thank you so much for taking the time to leave us a review. It was an absolute pleasure to look after Mum and she is missed. I will of course share your lovely feedback with the team.
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Review from Kim O (Daughter of Resident) published on 12 March 2024
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Reply from Jo Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave us such a lovely review. it was our absolute pleasure to care for your Mum at Maplewood Court and she will be greatly missed as will you all. I will of course pass on these lovely comments to the team at our daily meeting. Best Wishes Jo - GM
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Review from C M (Respite Resident) published on 16 January 2024
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Reply from Jo Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave us such a lovely review. It was our pleasure to have you with us and I will pass on your lovely feedback to the team.
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Review from Graham W (Son of Resident) published on 4 October 2023
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Reply from Joanna Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave Maplewood Court such a lovely review. It was our absolute pleasure to take care of your Father and we will miss him greatly. I will of course pass on your feedback to the team. Jo - General Manager
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Review from Amy M (Granddaughter of Resident) published on 31 August 2023
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Reply from Joanna Mazza, General Manager at Maplewood Court
Thank you so much Amy for taking the time to leave us such a lovely review. It was an absolute pleasure to look after your Grandad and he will be greatly missed. I will of course share this feedback with our team.
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Review from Brenda F (Daughter of Resident) published on 24 August 2023
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Reply from Joanna Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave us a review, Brenda. It was our pleasure to take care of your dad and he will be greatly missed by us all. I will of course share your lovely feedback with the Maplewood team.
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Review from V E (Daughter-in-law of Resident) published on 19 July 2023
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Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court
Thank you. We will share your sentiments with the team, as they love to hear that the families of our residents are happy too!
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Review from John B (Son of Resident) published on 8 March 2023
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Reply from Joanna Mazza, General Manager at Maplewood Court
Thank you so much John for taking the time to leave us such a lovely review. We are delighted that we have made such a difference to Mum and it is our absolute pleasure to take care of her. I will of course share this wonderful feedback with the team.
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Review from A S (Brother of Resident) published on 27 February 2023
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Reply from Joanna Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to leave us a review. It is always lovely to receive positive reviews and I will of course share this with the team.
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Review from S C (Daughter of Resident) published on 14 February 2023
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Reply from Louise Groves, Client Relations Assistant at Maplewood Court
Thank you so much for taking the time to leave us a lovely review; from all of the team at Maplewood Court.
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Review from Kay J (Daughter of Resident) published on 13 February 2023
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Reply from Joanna Mazza, General Manager at Maplewood Court
Thank you so much for taking the time to review Maplewood Court. I will of course share this with our team as they love to hear positive feedback. Best Wishes
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The Review Score of 10 (9.979) out of 10 for Maplewood Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.979 for Maplewood Court is calculated as follows: ( (187 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.979
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Maplewood Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Jun 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: General Manager
Joined: 2022
I qualified as a Registered General Nurse in 1994 and began my career working in a hospital in general medicine, before moving into more acute cardiac services working on Coronary Care.
I then became a Cardiac Research Nurse and spent time working on the Heart Protection Study in partnership with the John Radcliffe Hospital in Oxford.
I then moved into the private sector and worked as a Clinical Nurse Adviser working in primary care working my way up to Field Manager before moving into Elderly Care in 2007.
My ethos in my role is very much that with great teamwork and collaboration we can achieve anything for our residents and their families, and every single staff member contributes to the success of the home.
I have previously been nominated for Nurse Adviser of the Year at the Pf Awards and in elderly care, I was more recently nominated in Dementia Environment and Care Manager categories in both the National Dementia Awards and National Care Awards.
Our residents are at the centre of everything we do at Maplewood Court. In my spare time, I enjoy spending time with my family – I have ten-year-old twin girls and I enjoy running approximately three times a week.
Job Title: Senior Client Relations Manager
Joined: 2022
I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Maplewood Court. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!