Maplewood Court

Northumberland Road, Maidstone ME15 7TA
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Top 20 carehome certificate
10 29 Reviews
  • Maplewood Court, Maidstone
Maplewood Court is a purpose-built care home offering the highest quality residential, nursing, dementia and respite care in a five-star setting.

Maplewood Court has 72 individual en-suite rooms and state-of-the-art facilities, including a café bistro, a hair and nail salon, barbers, activities room, private dining room, orangery, a multi-functional communal TV room, assisted bathroom and multiple air-conditioned lounges, some with balconies that overlook the landscaped courtyard garden areas.

Maplewood Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Maplewood Court is part of Oakland Care.

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Care Provided by Maplewood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Mazza (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Maplewood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,659
    • Self-Funded Residential Dementia Care from £1,799
    • Self-Funded Nursing Care from £1,851
    • Self-Funded Nursing Dementia Care from £1,799
  • (these prices are only a guideline, please contact Maplewood Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Safe Visiting Suite and Enhanced Nominated Visitor appointments available .


  • Parking

  • Parking On-site for Visitors


Maplewood Court Reviews (29)

Total of 29, showing 1-20
10

Maplewood Court has a Review Score of 10 (9.969) out of 10, based on 19 reviews in the last 2 years. Over all time Maplewood Court has 29 reviews.

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Review from Stephen L (Son of Resident) published on 17 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care home have been excellent. The staff are friendly and caring. Whenever there are issues, Mother has had a fall etc. they have been quick to contact the family, reassure us and advise us what they are doing and what we need to do. I cannot fault anything they have in the care of my Mother!

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It is an absolute pleasure looking after Mum and will of course pass on your lovely comments to the team. GM


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Review from Sally O (Daughter of Resident) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise or thank Maplewood Court enough for everything they have done for my mum. The home is luxurious, clean and a real home from home, but best of all is the care that they provide. All the staff are friendly, approachable and really care for the residents. They have transformed my mum back
to her old self and for that I will be eternally grateful.
I would recommend this home to anyone. It's excellent.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It was an absolute pleasure to take care of your Mum and we will all miss her greatly. I will of course share your lovely feedback with the team.


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Review from N B (Son of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so important to find the best nursing care for my mother in law to cater for her physical, medical and well being care. From the first telephone call through to my mother in law arriving from hospital - it has been so smooth and reassuring. We really could not have found a more ideal home than
Maplewood Court. It is such a modern, safe and calming place where my wife and I plus daughter know our mother in law is being constantly supported. The wonderful rooms, lovely lounges and hotel feel to the whole environment helped my mother in law settle in. The absolute stand out is the truly amazing staff who focus on kind and thoughtful nursing and pastoral care. The wide range of restaurant standard food and menus has made my mother in law to re-love food again.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you so much. We'll share your kind words with the wider Maplewood team.


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Review from Graeme H (Son of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Maplewood Court for several years.
I visited several homes before my Mum moved into care and Maplewood was by far the best.
My Mum is so well looked after and all the staff are always welcoming when family members visit. The staff are very good to her and she always appears
to be happy considering she severe dementia and is bed ridden.
Id like to thank all the staff for all they do.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. I will of course share your lovely comments with the team. GM


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Review from Barbara C (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We really could not have found a lovelier home for our dear Mum than Maplewood Court. It is such a beautiful and therapeutic place to be, where Mum, and all of our family, feel valued and cared for. The staff are so kind, and we have the peace of knowing that she really is in the best of care. Mum
used to love going out to coffee shops, and so the 'Bistro' is a lovely area where we sit with her, and have a cuppa and a piece of home made cake. For many years, Mum liked to paint with watercolours, and a lovely lady who does crafts with the residents, has been helping her to begin enjoying her painting again, which is so lovely to see. We truly can't tell you how very thankful we are for the blessing that is Maplewood Court.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you, Graeme for your kind words. This means a lot to our team.


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Review from D T (Niece of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our initial experience of Maplewood Court and their excellent staff team is very positive indeed. From the very first phone call we made as novices to this sector to where we are now, well informed and assisted at every stage to select appropriate care for my aunt.
My aunt, initially a reluctant
resident, was within a few short weeks at the hands of caring, friendly staff exercising their many skills to introduce her to the rhythms and activities of the home, settling beautifully and looks and feels much happier and healthier than when she arrived. She now feels involved and accepted by a good circle of friends and attends most activities, not to mention having her hair styled regularly and looking forward to the ministrations of the chiropodist. So much so we often find it difficult to catch her in her room when ringing her.
We cannot fault the care and the attention to detail in the home, all queries are dealt with speedily and followed up whenever necessary.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a positive review. Your Aunt is settling beautifully with us. I will share this lovely feedback with the team.


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Review from Paul L (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 15 months of her life at Maplewood Court until she passed away recently. During this time, she was extremely happy and received fantastic care from the team at the Maplewood Court care home. From the top down, I have never seen so many smiling, welcoming and caring personnel.
Nothing was too much trouble, there was always staff on hand to provide any assistance and motivation. My mother was involved in a variety of daily activities and really looked forward to her weekly "pamper" session with the hairdresser. Our family could not have been happier with the love and care that our mum received at Maplewood Court care home and we would like to take this opportunity of thanking everyone for their amazing contribution to her life.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you so much for your kind words, which the whole team value, as it is always nice to receive positive feedback. Your mother will be missed!


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Review from J O (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maplewood Court has been home to my Dad for the last 2 years until he sadly passed away recently.
Dad received excellent care, he was not always the easiest of residents but the team showed understanding, care and patience always.
The home itself is fabulous and clean and nothing is too much trouble
for anyone.
Thank you to you all.

Reply from Kerrie Mills, General Manager at Maplewood Court

Thank you so much for leaving us such a lovely review. It was an absolute pleasure for us to take care of Dad and he will be missed by us all.


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Review from M H (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the physical and emotional care given to my mother during her five-month residence and especially in her last week. The facilities and catering in the home are excellent but, more importantly, the staff are without exception supportive, caring and loving. It is hard to place a loved one
in someone else's care but I couldn't have wished for better.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you for leaving such a lovely review of our home. It was a pleasure to take care of your Mum and you will both be missed.


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Review from J J (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mum after her operation it was brilliant respite for her she made new friends and loved the food and activities. From hospital to care home was a smooth transition. Once again thank you to the all staff you are amazing.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you. We're glad your mum enjoyed her stay and will share your comments with the team here.


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Review from A M (Respite Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A bright, cheerful home. Friendly, responsive and caring staff. Lovely facilities. Food choices very good. Laundry service staff were cheerful and very efficient. No items lost and my clothes all returned to me according to the manufacturer's labels. I would thoroughly recommend this home. I stayed
for 2 weeks post-op respite care.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us a lovely review. It was our pleasure to take care of you and I will of course pass on your feedback to the team.


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Review from P L (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute my mother arrived at Maplewood two years ago, until her final passing recently, the service from the team at Maplewood has been excellent. Whilst my mother was a spirited and determined individual, she received a consistent and compassionate high level of care. Our family felt she was
always in a safe place with her best interests always taken into account. The home was spotlessly clean, the quality of the food perfectly suited and nothing was ever too much trouble. The whole team must be commended and we are grateful for their attention.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. I will of course share this with a team. It was our absolute pleasure to take care of your mother and get to know you all.


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Review from S H (Son of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really impressed with the care and the facilities. My mother was so much happier at the home. The staff were lovely and friendly. The atmosphere was so relaxing. The communication was timely and kept us informed of my mother's condition, which was reassuring as both my brother and I are not
local. Thank you.

Reply from Kerrie Mills, General Manager at Maplewood Court

Thank you so much for taking the time to leave us a review. It was an absolute pleasure to look after Mum and she is missed. I will of course share your lovely feedback with the team.


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Review from Kim O (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Maplewood Court in July 2023 after a very bad experience at an assessment centre. The staff spent time and effort to make my Mum feel safe and secure at Maplewood. There were reviews every month about how Mum was doing and also residents' family meetings held regularly where we had a
chance to talk with the Manager and other families.
Mum had dementia and was not always easy but the staff dealt with her as if she was one of their family. She passed away in early February. The staff took care of Mum but also ensured that the family was ok too. It was clear that they cared about Mum a lot and did everything to make her last couple of days as comfortable as possible. The manager came in to check on us and even the reception staff made sure we were ok on our arrival and departure each day. I could not have asked for more for Mum and highly recommend Maplewood Court.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. it was our absolute pleasure to care for your Mum at Maplewood Court and she will be greatly missed as will you all. I will of course pass on these lovely comments to the team at our daily meeting. Best Wishes Jo - GM


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Review from C M (Respite Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was there for respite care. Everyone was cheerful and introduced themselves, so a very friendly environment. Everywhere was very clean. I felt well cared for and safe.

Reply from Jo Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us such a lovely review. It was our pleasure to have you with us and I will pass on your lovely feedback to the team.


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Review from Graham W (Son of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maplewood Court has proved to be the best choice I could have made for my father's last few months. You can pay for care but kindness is priceless. It makes all the difference. It’s not an easy decision where you place your loving parents and you don’t really know what experience they have when you
aren’t there, you can only hope it’s as good as you would wish for. It was.

Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave Maplewood Court such a lovely review. It was our absolute pleasure to take care of your Father and we will miss him greatly. I will of course pass on your feedback to the team. Jo - General Manager


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Review from Amy M (Granddaughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maplewood Court is beyond wonderful. My grandad spent the last 3 months of his life here and from day one, the care he received was amazing. The staff are professional, caring, supportive, friendly and compassionate. Nothing is too much trouble and everyone is always so welcoming. The building and the
facilities are first class, very well thought out and superbly maintained. I cannot praise Maplewood Court enough for the quality of care they gave grandad. We will be forever grateful to them for that.

Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much Amy for taking the time to leave us such a lovely review. It was an absolute pleasure to look after your Grandad and he will be greatly missed. I will of course share this feedback with our team.


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Review from Brenda F (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was diagnosed with vascular dementia in 2015. He moved to Maplewood Court on 15th May. This was following a two-week hospital admission for a partial hip replacement sustained from a fall in another care home, having fractured the left hip last year. From the day Dad moved into Maplewood, the
staff had him shaved, nicely dressed and sitting in a wheelchair. He looked a different person from how he had presented in the hospital. He was happy and singing to the staff. Staff encouraged Dad to engage in the activities provided in the home, always mindful if he became restless and being aware that if not watched he may have another fall. As Dad's overall condition deteriorated he spent more time in bed. Once again the staff excelled at keeping him comfortable. Sadly Dad died on 28th July - the nurse that informed me was professional and sensitive as she always has been. I am so grateful that Dad spent his last month being loved and cared for in this wonderful home - thank you.

Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave us a review, Brenda. It was our pleasure to take care of your dad and he will be greatly missed by us all. I will of course share your lovely feedback with the Maplewood team.


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Review from V E (Daughter-in-law of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-law has been at Maplewood Court for a few months now. Despite having dementia he settled well and this has been helped enormously by all the wonderful staff here. The care home staff think of everything and it is such a lovely place to visit. I can't recommend it highly enough!

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you. We will share your sentiments with the team, as they love to hear that the families of our residents are happy too!


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Review from John B (Son of Resident) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother moved to Maplewood Court I have noticed a vast improvement in my mother’s well-being and happiness. Staff go out of their way to make sure residents are safe and happy. It’s lovely to see my mother smiling in her activities. A big hand to this care home and staff.

Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much John for taking the time to leave us such a lovely review. We are delighted that we have made such a difference to Mum and it is our absolute pleasure to take care of her. I will of course share this wonderful feedback with the team.


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Current Review Score: 10.0 (9.969)

Overview of Review Score

The Review Score of 10 (9.969) out of 10 for Maplewood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Maplewood Court is calculated as follows: ( (221 Excellents x 5) + (3 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 226 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maplewood Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (2)

Joanna

Joanna Mazza

Job Title: General Manager

Joined: 2022

I qualified as a Registered General Nurse in 1994 and began my career working in a hospital in general medicine, before moving into more acute cardiac services working on Coronary Care.
I then became a Cardiac Research Nurse and spent time working on the Heart Protection Study in partnership with the John Radcliffe Hospital in Oxford.


I then moved into the private sector and worked as a Clinical Nurse Adviser working in primary care working my way up to Field Manager before moving into Elderly Care in 2007.

My ethos in my role is very much that with great teamwork and collaboration we can achieve anything for our residents and their families, and every single staff member contributes to the success of the home.


I have previously been nominated for Nurse Adviser of the Year at the Pf Awards and in elderly care, I was more recently nominated in Dementia Environment and Care Manager categories in both the National Dementia Awards and National Care Awards.


Our residents are at the centre of everything we do at Maplewood Court. In my spare time, I enjoy spending time with my family – I have ten-year-old twin girls and I enjoy running approximately three times a week.


Michael

Michael Marley

Job Title: Senior Client Relations Manager

Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Maplewood Court. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!


Frequently Asked Questions about Maplewood Court

What types of Care is Maplewood Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maplewood Court provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Maplewood Court have?

There are 72 Single Rooms.

What are the Facilities & Services at Maplewood Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Maplewood Court to the centre of Maidstone?

2.0 mile(s) as the crow flies, distance by road may be significantly further.