Maplewood Court

Northumberland Road, Maidstone ME15 7TA
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Top 20 carehome certificate
10 26 Reviews
  • Maplewood Court, Maidstone
Maplewood Court is a purpose-built care home offering the highest quality residential, nursing, dementia and respite care in a five-star setting.

Maplewood Court has 72 individual en-suite rooms and state-of-the-art facilities, including a café bistro, a hair and nail salon, barbers, activities room, private dining room, orangery, a multi-functional communal TV room, assisted bathroom and multiple air-conditioned lounges, some with balconies that overlook the landscaped courtyard garden areas.

Maplewood Court offers bespoke care plans and a varied choice of lifestyle activities to ensure residents receive the very best care and have the freedom to explore and enjoy a range of hobbies.

Maplewood Court is part of Oakland Care.

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Care Provided by Maplewood Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jo Mazza (General Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Maplewood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,659
    • Self-Funded Residential Dementia Care from £1,799
    • Self-Funded Nursing Care from £1,851
    • Self-Funded Nursing Dementia Care from £1,799
  • (these prices are only a guideline, please contact Maplewood Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Safe Visiting Suite and Enhanced Nominated Visitor appointments available .


  • Parking

  • Parking On-site for Visitors


Maplewood Court Reviews (26)

Total of 26, showing 21-26
10

Maplewood Court has a Review Score of 10 (9.979) out of 10, based on 16 reviews in the last 2 years. Over all time Maplewood Court has 26 reviews.

Overall Experience

  • 26
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Review from M H (Son of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing home.
Only newly opened. The staff are very friendly and caring. Nothing was too much trouble. My father was very well looked after during his brief stay at this home.
I would highly recommend this place to anybody needing this type of accommodation.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you. It means a lot to the team that we receive positive feedback!


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Review from Stuart C (Son-in-law of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased with the care and attention given; it's top-rate. The staff are very friendly and have been very helpful to us in settling my mother-in-law into the home. The activities organised are brilliant and very varied. We are very grateful for the extras provided, like the guest dining room
where intimate small family gatherings with fantastic food can be used. All in all, a lovely, warm and inviting care home.

Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much, Stuart, for taking the time to leave us such a lovely review. I will, of course, share your lovely comments with the Maplewood team.


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Review from Mary M (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with Maplewood Court. In the last couple of months, we had to move our mum due to upsetting and dreadful circumstances at her previous nursing home. We could not feel more relieved and happy with the change in her well-being brought about by the change in her environment, exemplary
nursing care and amazing staff. Mum's stage of dementia made the move to a different home all the more difficult for both Mum and us but the excellent training, kindness, compassion and perseverance by the whole team has provided her a wonderful new lease of life as well as incredible support and respite for us as a family. The accommodation and attention to detail in the design is first-class. This covers her room, lounge, treatment, recreation and dining areas. They all serve to create such a beautiful, calming, immaculately cleaned space for both Mum and her visitors! I would not hesitate in recommending Maplewood Court for it's outstanding care and the peace of mind it delivers.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you for taking the time to leave a review Mary. As a fairly new home, it really helps for other families to be able to read 1st hand experiences from others who visit or reside in Maplewood Court. We are also all delighted with your mum's acceptance of our team here and new surroundings, after her experiences elsewhere.


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Review from Gabriella N (Daughter of Resident) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to Maplewood Court and the care she has had has just been so amazing. Everyone is so kind and caring, the staff and management have done everything in their power to make my mum feel at home. She has participated in activities, which she has loved and eats in the beautiful
restaurant every day. The decor and furnishings in Maplewood are just stunning and everywhere is beautifully clean. I can relax in the knowledge that my mum is cared for every day and that she is so happy. I would recommend this care home to everyone, it is just amazing. In fact, my phone has the phone number saved as Mum's amazing care home.

Reply from Michael Marley, Senior Client Relations Manager at Maplewood Court

Thank you Gabriella, this is always good to hear.The team always strive to make living in Maplewood Court the best possible experience for both the residents and their families.


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Review from F D (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have good things to say about Maplewood Court, the quality of the building, rooms, grounds and facilities, but the key element is the staff. They showed such care, interest and love to my father who unfortunately enjoyed too short a stay at Maplewood. Nothing was too much trouble, everything
was conducted with respect, dignity and compassion to the resident and their families. My dad truly loved being there and getting involved in the activities and gardens. Thank you to everyone at Maplewood Court for making the last weeks of my dad’s life so much better and for the compassion shown to me and my husband since he passed.

Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave this lovely review for Maplewood Court. It was an absolute pleasure to take care of your father even though for a short time and I am so glad he was happy here. I will pass on your lovely comments to our staff team as it is so important for them to hear how much they are valued by both our residents and their families.


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Review from Bill S (Son of Resident) published on 28 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was fortunate enough to spend the last four weeks or so of his life in this absolutely fantastic establishment. He became ill with the after effects of Covid in July 2022 and, after a few weeks in hospital he was able to move into Maplewood Court. It is difficult to know what to say without
seeming to go over the top. This home is akin to a 5 star hotel. The facilities are outstanding and my father had a lovely, comfortable and quiet en-suite facility. His room was excellent, but this high standard was exceeded by the care, dedication and sheer professionalism of the wonderful staff, all of whom are totally committed to their work. My father was 96 years old when he entered Maplewood Court and his health was deteriorating rapidly. The care and attention he received was of the highest quality possible. Nothing was too much trouble for the staff; they tended to his every need. Shortly before he passed, he told me that he was so pleased to be in Maplewood Court. A really exceptional establishment!

Reply from Joanna Mazza, General Manager at Maplewood Court

Thank you so much for taking the time to leave Maplewood Court a review. It was an absolute privilege to be given the opportunity to care for your father even though for a short time.
I will ensure your wonderful comments are passed on to the team as it is so important for them to hear how much they have been valued by both our residents and their families.


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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Maplewood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Maplewood Court is calculated as follows: ( (187 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 190 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maplewood Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (19)

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Meet the Team (2)

Joanna

Joanna Mazza

Job Title: General Manager

Joined: 2022

I qualified as a Registered General Nurse in 1994 and began my career working in a hospital in general medicine, before moving into more acute cardiac services working on Coronary Care.
I then became a Cardiac Research Nurse and spent time working on the Heart Protection Study in partnership with the John Radcliffe Hospital in Oxford.


I then moved into the private sector and worked as a Clinical Nurse Adviser working in primary care working my way up to Field Manager before moving into Elderly Care in 2007.

My ethos in my role is very much that with great teamwork and collaboration we can achieve anything for our residents and their families, and every single staff member contributes to the success of the home.


I have previously been nominated for Nurse Adviser of the Year at the Pf Awards and in elderly care, I was more recently nominated in Dementia Environment and Care Manager categories in both the National Dementia Awards and National Care Awards.


Our residents are at the centre of everything we do at Maplewood Court. In my spare time, I enjoy spending time with my family – I have ten-year-old twin girls and I enjoy running approximately three times a week.


Michael

Michael Marley

Job Title: Senior Client Relations Manager

Joined: 2022

I am delighted to have joined the Oakland Care family as Senior Client Relations Manager for Maplewood Court. My experience in the role goes back 11 years now, including the commissioning of a new care home. Nothing gives me greater satisfaction than assisting families to explore full-time care options, whilst sharing insights during what is often a stressful time for them. Outside of work, my biggest passion has always been travel, which hopefully will become easier again in the fullness of time!