Marham House Care Home

Simcoe Road, (We're located in Marham Park), Bury St Edmunds IP32 6FR
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9.7 89 Reviews
  • Marham House Care Home, Bury St Edmunds
Marham House is located in Bury St Edmunds and provides friendly and comfortable residential and dementia care for up to 66 residents. Each spacious bedroom benefits from an en suite wet room. The home is located in a quiet residential area, whilst being close to transport links and local amenities and attractions.

Marham House is operated by Anchor. Anchor has more than 60 years of experience as a not-for-profit provider of services to older people. Marham House continues to welcome new residents for residential and residential dementia care.

The dedicated care team gets to know each resident, working with them and their loved ones to create detailed care plans so that their needs are always met. The Lifestyle Team are on hand to ensure that each resident enjoys each day as they wish to.

High quality dementia care is provided to residents living with the condition by colleagues who are fully trained to ensure the best approach.

The care team provides individual and compassionate care by getting to know each individual and building strong relationships with them and their loved ones.

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Care Provided by Marham House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Please contact Marham House directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Marham House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,610
    • Self-Funded Residential Dementia Care from £1,610
    • RESPITE Self-Funded Residential Care from £1,610
    • RESPITE Self-Funded Residential Dementia Care from £1,610

  • Fees include all care and facilities plus extras such as hairdressing, chiropody and trips. Please contact Marham House directly for further information regarding our fees.
  • (these prices are only a guideline, please contact Marham House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • Visitors are welcome at Marham House.


  • Parking

  • Onsite parking is available, including disabled spaces.


Marham House Care Home Reviews (89)

Total of 89, showing 1-20
9.7

Marham House Care Home has a Review Score of 9.7 (9.668) out of 10, based on 52 reviews in the last 2 years. Over all time Marham House Care Home has 89 reviews.

Overall Experience

  • 73
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Review from Janet C (Niece of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Marham House for a month now. She has had a marvellous time, nothing is too much trouble and the staff have been kind and attentive at all times. All the staff know her by name, spend time talking with her and look out for her. The food has been amazing, and as visitors
we have enjoyed the tea and cake in the afternoon! When visiting we have always been greeted cheerfully, with an update on our aunt's day. The staff have been available at all times to help and care for her. A dream home!

Reply from Samantha Wallis, Regional Support Manager at Marham House Care Home

Thank you for taking the time to review Marham House and we are pleased that you rate our home as excellent in all areas. It's wonderful to see your kind comments, which I will circulate to our team. It's lovely to know that Mum is happy living at Marham House and enjoys our food. Visitors are always welcome in our home, and we are always here to help, as we appreciate that our residents' loved ones also sometimes need support.


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Review from J M (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law needed respite care after being injured in a traffic accident. The staff at Marham House did a thorough review of his needs prior to his stay. They made him feel welcome and safe and were excellent at answering all of our questions. We can't thank them enough for turning an upsetting
incident into such a positive experience for all of us.

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Review from W S (Daughter of Resident) published on 30 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Marham House have been amazing in helping my mum to transition from her own home. It's a difficult time for all the family but they have worked with care, compassion and cheerfulness to help her to settle in. The facilities at the home are fantastic. The activities are fun and joyful but
most of all the staff are always friendly, supportive and fun to be around. I always enjoy visiting the home and my mum enjoys her life there.

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Review from A R (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marham House is just a wonder place, my mother loves it there. The staff are all amazing and work tirelessly to ensure their residents are happy, healthy and physically and mentally empowered and engaged at all times, if they wish to be. I could not wish for a better place for my mum to be, and I know
she is safe and looked after at all times - thank you to all the staff at Marham House.

Reply from Anna Swed, Manager at Marham House Care Home

Thank you for taking the time to review Marham House and we are pleased that you rate our staff as excellent. Your lovely feedback is really appreciated, and I will ensure my team are aware of this. Our care is tailored to each resident living with us so day-to-day life is as our residents wish. We are pleased to also provide loved ones with peace of mind.


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Review from Linda S (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of this wonderful care home in August. The improvement in her well-being, and interaction with staff and other residents, has been wonderful to see. She regularly participates in varied and enjoyable daily activities and has enjoyed the highest standard of care possible.
My
sincere thanks to all the staff at Marham House for making the admission process as smooth as possible, and for taking such good care of my mum.

Reply from Anna Swed, Manager at Marham House Care Home

Thank you for taking the time to review Marham House and we are pleased that you rate our home as excellent in all areas. I will pass on your lovely feedback to colleagues at Marham House. It's our pleasure to care for your mother and we're pleased she enjoys our activities. We appreciate that the journey into care is not always easy so we're here to support prospective residents and their loved ones every step of the way.


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Review from A W (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in Marham House for two and a half years.
Always felt safe as regards her being looked after, etc.
The care home is always clean, and the staff are very good.

Reply from Anna Swed, Manager at Marham House Care Home

Thank you for taking the time to review Marham House, and we are pleased that you rate our care/ support as excellent. I will pass on your kind comments to our team at Marham House. We're pleased you feel your mum is safe at Marham House, where we aim to provide peace of mind for our residents and their loved ones.


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Review from Doreen S (Friend of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to this home several times and have always been made so welcome by the lovely staff. I visit a dear friend, her room is lovely and very clean. There is always something going on and the atmosphere is wonderful. We always have tea or coffee and homemade cakes. The food looks amazing and my
friend is very happy there.

Reply from Anna Swed, Manager at Marham House Care Home

Thank you for taking the time to review Marham House and we are pleased that you rate our overall experience as excellent. I will pass on your lovely feedback to colleagues at Marham House. We're pleased to care for your friend and that she is happy living with us. Our Chef Manager and kitchen colleagues cook all our food fresh on-site and cater for each of our residents' dietary requirements and tastes.


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Review from L P (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say, Marham House has provided my dad, grandad and great-grandad a wonderful life full of love, laughter and happiness. Dad is no longer alone, sad and scared. The Marham House family are a very large part of Dad's and our lives. They are kind, caring, always helpful to Dad and all the other
residents. Thank you for the very smooth room change. Dad's settling in well, he was keen to be on the ground floor like ourselves and the team and management helped his wishes come true. Thank you to everyone.

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Review from S F (Friend of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted by an excellent receptionist to which she showed us to our friend's room - which was very clean and suitable.
My thoughts are very very impressed all around with the property. Very nice!

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Review from F G (Friend of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On first visit, extremely pleased. Some of the questions I don't feel have seen enough to answer.

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Review from Sheila B (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marham House Care Home has improved to no end since the new manager arrived. She and the staff are professional in their approach. They care about the residents and take pride in helping the resident folk and the home in general. There is a warm welcome whenever we arrive to visit Mum and the manager
is always happy to listen to any suggestions. I feel happy knowing Mum is now in the best place for her and me.

Reply from Anna Swed, Home Manager at Marham House Care Home

Thank you so much for your kind words. My team have worked hard to welcome me into the home and to help me to settle in. I am delighted that you are happy with the care that we are providing. Over the past couple of months, we have formed a tight-knit, supportive team with one common goal, to provide outstanding care. It is great to know that we are on the right track.


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Review from Keith S (Power of Attorney of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness for the new manager, appointed January 2024. She has made an enormous beneficial change in a short period, in the face of huge inherited problems. The home is now properly managed so that residents are treated with respect and their needs are well managed by carer staff without favour
or previously displayed malice. Staff appear more motivated to do an excellent job of caring and identifying when residents need specific attention. Keep up these improvements and it will be second to none in the area, with excellent facilities and kindness shown at every opportunity. Truly, well done for providing such a comfortable place for residents to feel secure and happy.

Reply from Anna Swed, Home Manager at Marham House Care Home

Thank you for your kind words. It is wonderful to receive such glowing feedback. I am very proud of my team and the way in which they have welcomed me into the home. It is reassuring to know that you are pleased with my running of the home, I am grateful that you took the time to share your views.


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Review from Andrew R (Son-in-law of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Marham House Care Home to be an efficient, caring business with high standards in the home and of all the staff. We are extremely pleased with the service we have received.

Reply from Anna Swed, Manager at Marham House Care Home

Thank you for taking the time to review Marham House and we are pleased that you rate our home as excellent in all areas. I will pass your kind comments on to all colleagues at Marham House and it's lovely to hear you're happy with our home.


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Review from Sylvia R (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, excellent food and lovely friendly staff. Very caring with so much patience.

Reply from Anna Swed, Manager at Marham House Care Home

Thank you for taking the time to review Marham House and we are pleased you rate our overall experience as excellent. We're glad you're pleased with our home and I will pass your kind comments to our team.


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Review from Wendy L (Daughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Marham House Care Home has been a special place for my mum and us as daughters. The staff are so kind and helpful. We feel Mum is safe there and well looked after. The lifestyle ladies make such a difference to life in a care home. We will miss the home manager greatly but wish the new manager every
happiness.

Reply from Anna Swed, Home Manager at Marham House Care Home

Thank you for your kind words, I agree that our lifestyle team are extraordinary at what they do, we are lucky to have them. The previous manager was well-loved by all and will be missed, I am confident that I can fill her shoes and continue the great work that has been started here. I am honoured to have been given the opportunity to run such a special home and I look forward to getting to know our residents and their families over the coming weeks. My door is always open.


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Review from Mark F (Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Marham House and the staff are excellent.

Reply from Anna Swed, Home Manager at Marham House Care Home

Thank you for taking the time to post your feedback, the excellent staff are very happy that you are here too.


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Review from D S (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother thinks she is on an extended holiday. The layout and fittings of this care home lend themselves to a calm and pleasant environment. The staff are responsive and well trained. The activities team are enthusiastic and creative, we and my mother are very happy.

Reply from Anna Swed, Home Manager at Marham House Care Home

Thank you for your kind words. We aim to ensure that everyone who lives with us continues to live life to the full, and it is wonderful to hear that we are achieving this for your mother.


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Review from P F (Brother of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very pleased with the help, care, support and encouragement that my brother has received. He feels fully accepted for who he is and valued as a person. He feels comfortable and at home at Marham House and your care and support has been a big factor in aiding his recovery from a recent long spell
in hospital. We were both very grateful that staff kept in touch with him while he was hospitalised for 5 weeks. Marham House has been a wonderful blessing to us.

Reply from Anna Swed, Home Manager at Marham House Care Home

Thank you so much for taking the time to review Marham House, we are delighted that you found our service beneficial and that you are happy with the care provided.


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Review from C M (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother stayed at Marham on a 4 week trial but was given notice to leave after 2 weeks. The reason given was her night shouting for help, which disturbed residents. No effort was made by management to find out the reasons for the shouting i.e speaking to a GP, she was just asked to leave. The care
home she is in now have managed to address the problem after only 1 week. It was connected to pain management at night, something Marham could easily have investigated. I'm very disappointed in Marham House as a care home.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you for your feedback, we are very sorry that you were upset by the decision taken, we do not take these decisions lightly and do everything that we can to meet the needs of our residents. If you wish to discuss this further, my door is always open.


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Review from Diane H (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a month respite care following an operation - she was welcomed into the home and made friends - nothing was too much trouble for the staff. On her return home, she realised that she needed this help and has returned as a permanent resident. The staff made the transition for both her and
us in a kind and thoughtful manner. Staff make time to be with the residents and always addressing them by name. Marham House Care Home is clean and welcoming and is a credit to the team working here.

Reply from Teresa Burgess, Home Manager at Marham House Care Home

Thank you so much for taking the time to share your experience. We are delighted to hear that both you and your mother are happy with the care provided here at Marham. Thank you for choosing us.


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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Marham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Marham House Care Home is calculated as follows: ( (451 Excellents x 5) + (117 Goods x 4) + (21 Satisfactorys x 3) + (11 Poors x 2) + (2 Very Poors x 1) ) ÷ 602 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Marham House Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Marham House directly for further details.


Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Marham House Care Home

What types of Care is Marham House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marham House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Marham House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Marham House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marham House Care Home to the centre of Bury St Edmunds?

2.2 mile(s) as the crow flies, distance by road may be significantly further.