Outstanding care home, staff, management are exceptional in all their duties.
R W (Wife of Resident)
Management very approachable and proactive, staff professional and caring.
Susan G (Daughter of Resident)
The facilities at the home are excellent and the rooms are large and well-appointed.
M H (Son of Resident)
Fees at Marina View are determined based on a personalised assessment of each resident's care needs. This comprehensive assessment considers the level of support required, ensuring that each individual receives tailored care suited to their specific needs. The final fee structure reflects the resources, expertise, and level of attention necessary to maintain the highest standards of care and comfort for every resident.
Marina View offers on-site parking facilities for visitors, including designated disabled spaces near the entrance for those requiring them. All parking areas are conveniently located close to the main entrance, ensuring easy access for all guests.
Marina View has a Review Score of 9.6 (9.609) out of 10, based on 12 reviews in the last 2 years. Over all time Marina View has 12 reviews.
Review from J C (Daughter of Resident) published on 24 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jacquie Hamilton, Home Manager at Marina View
Thank you ever so much for your lovely message. It truly means the world to us to hear that you and your family are feeling more at ease. Supporting your mum with kindness, dignity and respect is at the heart of what we do, and were so pleased shes settling in well. The team will be absolutely delighted to know their care is making such a difference. Were looking forward to many more salon visits, chats and shared activities with your wonderful mum!
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Review from C B (Daughter of Resident) published on 14 March 2025
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5.0 out of 5
Reply from Jacquie Hamilton, Home Manager at Marina View
Thank you so much for your wonderful feedback! Were delighted to hear that you and your family enjoyed the Chinese New Year celebrations at Marina View. It was truly a pleasure to welcome you all and to see your mum and dad joining in the singing and dancingits moments like these that make our community so special.Our team takes great pride in creating meaningful experiences for our residents and their families, and were so glad the decorations, food, and entertainment added to the occasion. Your kind words mean a lot to us, and well be sure to pass them on to the staff who worked hard to make the event a success.We look forward to welcoming you again soon!
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Review from D E (Son of Resident) published on 18 February 2025
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Overall Experience
5.0 out of 5
Reply from Jacquie Hamilton, Home Manager at Marina View
Thank you so much for your wonderful review. We are delighted to hear that you find Marina View modern, clean, and welcoming. Our team takes great pride in providing the highest standard of care, ensuring that all our residents feel safe, comfortable, and valued. It's also fantastic to know that you enjoy our events and activities we love bringing residents, family, and friends together to create a warm and engaging community. Your kind words and five-star feedback mean so much to us, and we will be sure to share them with our staff. If there is anything more we can do to enhance your experience, please don't hesitate to let us know.
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Review from W B (Resident) published on 31 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jacquie Hamilton, Home Manager at Marina View
Thank you so much for your kind words and wonderful feedback! We are truly delighted to hear that you find our care home to be a clean, comfortable, and welcoming place. Our team takes great pride in providing the highest level of care and hospitality, and its heartwarming to know that their efforts are appreciated. Its also fantastic to hear that you enjoy our meals! We strive to provide nutritious and delicious dining experiences, and your praise means the world to our kitchen team. Your thoughtful review reinforces our commitment to creating a warm and supportive environment for all our residents. If there's ever anything more we can do to make your experience even better, please don't hesitate to let us know.
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Review from Louise S (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jacquie Hamilton, Home Manager at Marina View
Thank you for your wonderful review. We are so pleased to hear that you and your father have had a positive experience with us. Transitioning to a new environment can be a big change, and we're delighted that our staff and management have been able to support you both throughout the process. It's fantastic to know that our care team has met your expectations and that your father is enjoying the meals prepared by our chef and his team. We take great pride in offering a varied and high-quality dining experience for our residents. We also truly appreciate your kind words about our activities coordinator. Keeping our residents engaged and stimulated is a key part of our commitment to providing a fulfilling and enjoyable environment. If there's ever anything more we can do to support you or your father, please don't hesitate to let us know.
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Review from D M (Friend of Resident) published on 27 January 2025
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Overall Experience
5.0 out of 5
Reply from Jacquie Hamilton, Home Manager at Marina View
Thank you for your wonderful review of Marina View. We're thrilled to hear your close friend received such compassionate care and that you experienced the dedication of our staff firsthand. It's great to know your friend enjoyed the delicious food, muffins, and cakes in our Bistro, as well as the variety of activities tailored to different interests. Creating a homely and welcoming environment is at the heart of what we do, and your kind words mean so much to our entire team. Your recommendation is truly appreciated, and we're always here if you need anything further.
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Review from D B (Son of Resident) published on 18 December 2024
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Overall Experience
5.0 out of 5
Reply from Jacquie Hamilton, Home Manager at Marina View
Thank you so much for your kind and thoughtful review. We're absolutely delighted to hear how happy your mother is with us. It's wonderful to know she enjoys the quality of the food, her bright and spacious room, and the lovely views all of which are so important in helping our residents feel comfortable and at home. Our team works hard to maintain a spotlessly clean environment, and it's fantastic to hear you've found our carers to be so friendly and helpful. The Christmas Fair and craft classes are part of the vibrant and engaging activities we offer, and were pleased you had the chance to experience this during your visit. Your feedback is greatly appreciated, and it's so rewarding to know your mother feels content and well cared for here. If there's anything more we can do to enhance her experience, please don't hesitate to get in touch.
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Review from R W (Wife of Resident) published on 27 September 2024
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5.0 out of 5
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Review from M H (Son of Resident) published on 19 September 2024
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4.0 out of 5
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Review from Phil B (Son of Resident) published on 9 September 2024
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5.0 out of 5
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Review from Grace S (Wife of Resident) published on 15 April 2024
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4.0 out of 5
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Review from Susan G (Daughter of Resident) published on 9 April 2024
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5.0 out of 5
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The Review Score of 9.6 (9.609) out of 10 for Marina View is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.919 for Marina View is calculated as follows: ( (127 Excellents x 5) + (8 Goods x 4) + (1 Poors x 2) ) ÷ 136 Ratings = 4.919
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.69 Points relating to the number of positive Reviews for Marina View is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 87 registered maximum number of service users is 17.4. 12 Positive Reviews ÷ 17.4 = 0.69
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 May 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 8 hours ago
We currently have vacancies available in our Nursing, Residential, and Dementia Care services. Our home provides a comfortable, caring environment with personalised support tailored to each individual. Whether you’re seeking long-term care or a short-term stay, we’re here to offer the care and reassurance you need.
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Job Title: Home Manager
Joined: 2024
Jacquie Hamilton is a Registered Mental Nurse (RMN) with over two decades of experience, dedicated to transforming care environments into places of excellence. Since qualifying in 2001, she has focused on elevating care standards in several homes, achieving outstanding ratings with the Care Quality Commission (CQC). Her background in forensic nursing has provided her with a unique skill set to manage complex cases, ensuring the highest standards of safety and care for all residents.
At Marina View, Jacquie’s vision is to create a warm, welcoming, and exceptional home where residents feel safe, valued, and genuinely cared for. She believes in a holistic approach to care that addresses the physical, emotional, and mental well-being of each resident, tailored to their individual needs. Her goal is to build a culture of compassion, continuous learning, and excellence among the staff, empowering them to provide the highest quality of care.
Jacquie is committed to ensuring that Marina View not only meets but exceeds the expectations of residents and their families. She is devoted to cultivating a community that is supportive, inclusive, and dedicated to enhancing the quality of life for everyone who comes through the doors of Marina View.
