Martlet Manor

Butlers Green Road, Haywards Heath RH16 4DA
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9.9 22 Reviews
  • Martlet Manor, Haywards Heath
The purpose-built Martlet Manor care home offers permanent and respite residential and dementia care for older people in luxurious surroundings. They also offer compassionate end of life care.

Located in Haywards Heath, the home supports residents to lead an independent and fulfilling life. All care is tailored to each resident's individual needs and lifestyle choices.

The home offers residents comfortable living as well as a fulfilling lifestyle through its own café, hair and beauty salon, cinema and beautiful gardens. All bedrooms have their own en-suite wet room, and are fully furnished and decorated to a high standard.

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Care Provided by Martlet Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Barrett (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Martlet Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,729
    • Self-Funded Residential Dementia Care from £1,819
    • RESPITE Self-Funded Residential Care from £1,939
    • RESPITE Self-Funded Residential Dementia Care from £2,029

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Martlet Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café

Martlet Manor Reviews (22)

Total of 22, showing 1-20
9.9

Martlet Manor has a Review Score of 9.9 (9.873) out of 10, based on 17 reviews in the last 2 years. Over all time Martlet Manor has 22 reviews.

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Review from helen L (Friend of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In July, a friend took us to Martlet Manor to have Sunday lunch with her husband, a resident there. From as soon as we entered the home, we were impressed by the helpful, friendly and courteous way in which our friend was treated by all the staff in the rooms, corridors and lifts. Once we had met with
her husband, we could see that he was being well cared for and was content in his room. We were particularly impressed by one young male member of staff who was so imaginatively trying to coax our friend to walk again. Lunch was very good food and the serving staff in the dining room worked very hard between themselves to create a buoyant and cheerful atmosphere, a sense that Sunday lunch was an occasion to enjoy. Our visit was a pleasure.

Reply from Suzi Hawes, Reviews Team at Martlet Manor

Thank you very much for taking the time to leave us feedback about your experience and for such a lovely review. At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Merry Christmas and a happy new year! Suzi


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Review from J C (Daughter of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Martlet Manor for the last, difficult year of his life. He was diagnosed with dementia shortly before admission.
We felt it was important for Dad to live in a lovely home, like he'd been used to all of his life and to be well-fed and cared for. We were certainly not disappointed
and often came away feeling rather envious.
The food is exceptional, with plenty of choice and portion size. Tea, coffee, juice and lots of cake are offered between meals. There is a free cafe downstairs, full of yummy goods, available for everyone. A good place to catch up with your relative/friend. There is also a free bar and a stunning garden.
The rooms are beautifully decorated with en-suite shower rooms and flat-screen TVs. The beds are like hospital beds, extremely hygienic with remote controls for positioning.
Most importantly the staff are wonderful. Full of compassion, understanding and patience, with plenty of energy and lots of fun.
We will miss our visits.

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Review from Leigh Jon D (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother urgently needed a short stay at the Martlet Manor to give herself some much-needed respite care for a few weeks following a difficult period with her health. The Customer Relations Manager was contacted and was quick to assist in finding a suitable room and get her moved in. My mother had
previously stayed for a similar period earlier in the year and was very keen to return to the same facility. It was a nice surprise to discover that she would be returning to the same room as before which has made the move very un-stressful for my mother and she has quickly settled in. I'd like to thank the team at Martlet Manor for their support and kind professional care that they are providing, it means a lot to me knowing my Mother is happy and well looked after.

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Review from J B (Daughter of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has only been in the home for just under a week and wow what a difference we have seen in her already. For someone who never wanted to be in a home, when we showed her Martlet Manor she seemed so excited about being a resident and wanted to go there as her first choice. She has made some
friends already and we cannot fault the amazing staff that work so hard and make my mother feel so welcome. For a long time we have done nothing but worry about her health and safety at home but now that has been taken care of at Martlet Manor. We absolutely love it there for her and highly recommend.

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Review from Nina M (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved into Martlet Manor after the death of my Mum. He quickly settled in and grew to love it there! The staff were wonderful and he really enjoyed joining in with all of the activities, I have a year's worth of wonderful memories of him living near me. When his life was nearing an end the care
and kindness we all received was second to none. My thanks go to the whole team.

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Review from Mary P (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was one of the first residents of Martlet Manor and lived there for over two and a half years. During that time she received excellent care from staff and had some favourite activities from among the many and varied options on offer. It was great to see her make friends and benefit from increased
social contact, after having been quite isolated during the latter years of her independent life. The cafe and outdoor space meant that visiting was always a pleasant experience. Staff were very vigilant of her health, keeping me informed of any concerns, and I never had any doubt that she was in safe hands.

Reply from Suzi Hawes, Reviews Team at Martlet Manor

Hi Mary, thank you very much for taking the time to leave us such a lovely review. We loved having your mum here and wish you all the best for the future. Pop in and see us anytime! At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sandra M (Friend of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Martlet Manor for eight months now. When they arrived very frail and confused having got to the point of not being able to look after herself, she has improved so much. Because of the wonderful care she has 24/7. There is always someone to talk with, and the coffee shop is an amazing
place to go for drinks and cake. The staff bend over backwards to help and go that extra mile. The building and rooms are large, bright and beautifully decorated.

Reply from Suzi Hawes, Reviews Team at Martlet Manor

Thank you very much for taking the time to leave us such lovely feedback; it is much appreciated by all our colleagues. We are proud of our home! At Martlet Manor, we pride ourselves on setting high standards, so we are always pleased to hear that your experience has been such a positive one. Thank you


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Review from J F (Daughter of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earlier this year, we took the decision to move our 92-year-old Mum from her existing care home into Martlet Manor, in order to be nearer to Dad's flat. We realised the change might not be easy for her as she was very settled in her routine but Mum soon engaged with the idea. We had very good dealings
with the Customer Service team who went out of their way to facilitate the move for us. The care home is so bright and welcoming as you enter and Mum's patio room is very comfortable. The communal cafe is an absolute highlight (as are the homemade cakes) and Mum has already enjoyed entertaining her visitors in there. We have each eaten with Mum in the ground floor dining room and have found the food to be excellent. Mum has been stimulated and entertained by all the exciting events and activities open to her (she is still talking about the man with his electric ukele). Thanks to all the staff, particularly the Activities team, who have gone out of their way to make Mum feel so at home.

Reply from Reviews Team, Reviews Team at Martlet Manor

Thank you very much for taking the time to leave us such lovely feedback. We are delighted to have Mum with us as we are her family! I hope she will have many happy years with us. At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Very best wishes.


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Review from D I (Niece of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is superbly looked after at Martlet Manor. I’m particularly struck by the attitude of the staff who are warm, caring and seem genuinely to be glad to support him. They never indicate rush or impatience but approach him gently and kindly. The food is excellent- it’s very difficult to restrain
yourself from saying yes to everything offered! In the run-up to Christmas, the home looked absolutely fantastic. There were decorations everywhere and also extra Christmassy activities which is great for morale!
I also very much appreciate that the home manager is easily accessible, and feel that if I had a concern I could and would raise it. We took great care in choosing this home from lots available and regularly say how glad we are that my uncle is at Martlet Manor!

Reply from Reviews Team, Reviews Team at Martlet Manor

Hello! Thank you very much for taking the time to leave us such lovely feedback about your experience at Martlet Manor!
We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Happy New Year!


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Review from Nigel G (Son of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Martlet Manor has been very good. My mother has settled in well, has made a number of new friends and is certainly much happier now than when she was last living independently in Summer 2023. The staff are always very helpful and I know that Mum really appreciates everything they do
for her. She has also put on some much needed weight which is a testament to the quality of the meals provided. In summary, I’m sure she would say it now really feels like home to her.

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Review from Andrew R (Son of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Martlet Manor came up trumps when we needed a room for my mother at very short notice. Following a visit to inspect the room and meet with some of the staff, we happily decided it was the right place.
Since moving in, Mum has been well cared for. The staff are very friendly and the food is very good.
Any issues are readily resolved. My sister and I are very happy that Mum is in the right environment for her now and she will be happy after a few weeks of settling in.

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Review from Maureen L (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Martlet Manor in July 2023 and I cannot fault them for the care and kindness everyone has shown both to her and myself.
From the personal bits of information they impart it is clear that they have taken the time and trouble to get to know her as an individual.
It is lovely to
see her now with a smile on her face, talking about the things she has done and the new friends she is making.
Nothing is perfect in life, but I'm confident that Mum is in the best place possible to meet her needs and as we travel this road together (and believe you me it has been a steep learning curve for me too) any problems we do encounter will be resolved as quickly and efficiently as possible.

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Review from Alison E (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Martlet Manor Care Home for nearly two years and was always treated with respect and compassion. The staff were amazing and very caring not just for the resident but family as well. Towards the end of Mum's life, every time I left her, any of the staff I passed on my way out would ask
if I was ok. That meant a lot to me, thank you to everyone at Martlet Manor.

Reply from Suzi Hawes, Reviews Team at Martlet Manor

Hi Alison, thank you very much for taking the time to leave us feedback about your experience. It was a pleasure looking after Mum. Our very best wishes.


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Review from H E (Great-Niece of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff gave more than 100% care to my 97-year-old-great-uncle, especially his end-of-life care. They respected his decisions, read stories to him, put gentle music on, called for advice from the community nurse and my uncle’s doctor and kept us as a family fully informed on my great uncle’s
health.
Previous to my uncle, they also cared for my lovely mum and again gave her and us so much kindness and support.
If anyone has an elderly relative that needs full-time care, then go and visit your local Care UK residential home. You will be amazed at the clean, beautifully maintained facilities that offer your relative plenty of activities and genuine supportive, person-centred care.

Reply from Suzi Hawes, Reviews Team at Martlet Manor

Hi Helen, thank you so much for taking the time to leave us such lovely feedback about your experience.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
At Martlet Manor Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Fiona P (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Martlet Manor go above and beyond in ensuring that my Mother, who has dementia, is safe and beautifully cared for. Nothing is too much trouble, be it getting her a specially prepared meal if she doesn’t fancy what’s on the menu, to letting her have two baths a day, because she wants to. My Mother, and
I, are treated with respect, dignity and the safeguarding in place is second to none. If I had to go into a permanent care home, I’d be clamouring to get into Martlet Manor. From the moment you walk through the door, you’re made to feel like the most important person and nothing you ask for or expect will be a pain. My Mother calls Martlet Manor “home”. That says it all to me. Thank you to every staff member and personnel for making my Mother’s life so smooth and gentle in her fragile state. I’m in your debt. My Mother is safe and that means everything to me.

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Review from Nicola W (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved both our parents into Martlet Manor. A very emotional time for us all but one which has been made so much easier with the kind and caring attitude of the staff. No question big or small has been ignored with particular thanks to the customer care manager, being so kind and patient
and spending a great deal of time on the phone helping us with our concerns and settling mum and dad.
We are so impressed with the energy and care the staff put into making sure all residents are happy and settled. The staff know all the residents names and greet everyone with a smile. Nothing is too much bother.
Mum has been really enjoying all the activities and loving cinema night on a Friday evening. They both enjoy sitting in the sunshine on the patio with their sun hats on enjoying a cup of tea and cake as if they are on holiday!
Our family is so grateful to have found such a wonderful care home and feel very fortunate that our parents are in such safe hands.

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Review from C H (Daughter of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities, food and staff. Everyone from housekeeping to the chef goes above and beyond to make the residents and their relatives feel at home. The home is spotless, secure and the residents seem to enjoy themselves!

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Review from Bill (Son of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old father moved into Martlet Manor Care Home recently, after looking at a number of care homes Martlet Manor was our choice and we have not been disappointed.
The staff are caring and, most importantly, know all the residents' names, always friendly and caring.
My father thinks he is in
a five-star hotel, he enjoys the choice of food and the activities that are organised regularly plus the addition of outside visits.
We thoroughly recommend this care home.

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Review from Geoff L (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Martlet Manor in the 2nd quarter of 2022. It was her decision to leave her home of 40 years and move to a care home chosen by her children. Apart from the first two days, when she was slightly confused by the change, she has been blissfully happy ever since.
She is extremely comfortable
and very well looked after. She loves her garden-facing room and participates in most of the activities on offer. As one of her children, it is a delight to see her so happy, and we all appreciate the level of care that is provided. The staff are always cheerful, welcoming, helpful, and prompt to respond.

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Review from V P (Daughter of Resident) published on 16 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Martlet Manor for the past year and is extremely happy in the home. Having taken the difficult decision to move her from her own home into a care home that looks after dementia patients, I am really pleased with the care that she receives from the lovely and very caring
carers at Martlet Manor. There are activities that stimulate her and make her happy and the support of all the staff is excellent. Thoroughly recommended.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Martlet Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Martlet Manor is calculated as follows: ( (173 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 197 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Martlet Manor is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Sarah

Sarah Barrett

Job Title: Home Manager

I’ve worked in care for nearly two decades. I started out as a Care Assistant, but have been in management roles for nearly ten years. I joined Care UK because I was keen to find a new challenge. I’d been hearing a lot about the company and I liked the look and feel of the home when I first looked around.


In my role, it’s important to listen to and support your team, residents and family members. You need to be proactive and think outside the box. I enjoy helping the team to progress in their careers while ensuring that they’re delivering the best quality care. Above all, I believe that Marlet Manor is going great things and has huge potential thanks to our brilliant, hard-working team.


Frequently Asked Questions about Martlet Manor

What types of Care is Martlet Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Martlet Manor provide?

Palliative Care is an additional type of care provided.

How many Rooms does Martlet Manor have?

There are 72 Single Rooms.

What are the Facilities & Services at Martlet Manor?

Bar/Café is one of the Facilities & Services.

How far is Martlet Manor to the centre of Haywards Heath?

0.6 mile(s) as the crow flies, distance by road may be significantly further.