Marula Lodge

Mytchett Road, Mytchett, Camberley GU16 6AE
Submit a Review
9.2 24 Reviews
  • Marula Lodge, Camberley
Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.

Show Marula Lodge on the Map

Care Provided by Marula Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dorothy Lain (General Manager)
  • Admission Criteria
    • NHS Referrals
    • Ages 18+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Marula Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The top priority is to protect residents, this means that visitors must follow the visiting guidelines to ensure all protection measures are in place. They ask for visitors support in keeping everyone safe.


    Please do not come into the service if feeling unwell or have any symptoms of cold or flu. The residents are very vulnerable.


    Visiting is strictly by appointment only, if visitors turn up without an appointment, they will likely be turned away.


    Appointments can only be booked during office hours Monday to Friday – please ring reception to book an appointment.


    Good hand hygiene remains essential please use the alcohol gel provided before entering the home.


    Visitors will not be permitted to enter into any part of the service that is not designated for their visit and they will be escorted to the area.


    Arrangements to taken residents out of the service will be arranged with senior Clinical teams, where a full risk assessment of needs and behaviour is undertaken to ensure it is safe to do so.


    At all times the staff are there to help visitors and their residents; please do not be afraid to speak to staff about loved ones if there is anything of concern.


  • Parking

  • Onsite parking available for visitors


Marula Lodge Reviews (24)

Total of 24, showing 1-20
9.2

Marula Lodge has a Review Score of 9.2 (9.193) out of 10, based on 10 reviews in the last 2 years. Over all time Marula Lodge has 24 reviews.

Overall Experience

  • 19
  • 3
  • 1
  • 0
  • 1

Date Published

24
3
3
10
14

Review from G R (Friend of Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and
I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for taking the time to write this lovely review. We're really pleased to hear your friend is happy, comfortable and well cared for. We will be sure to pass on your kind words to the team at Marula Lodge. Regarding the areas with lower scores, please feel free to make contact with the General Manager to discuss as we would really welcome your feedback and understanding to help us to make any improvements.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S R (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent a couple of hours visiting my mother at Marula Lodge on her birthday. It's not the cake supplied by the chef (thank you) or the lovely fuss to make my mum feel special, but the reason I am reviewing is to recognise the kindness and warmth of the staff towards the residents and their
families. There are some truly kind and wonderful people caring for our mum and we thank you and really appreciate you.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for taking the time to write this lovely review. It's great to hear that your mother and the family enjoyed her birthday and that you find the environment so caring and supportive. We will be sure to pass on your kind words to the team at Marula.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen C (Sister of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear how settled your brother is with us at Marula Lodge. We will be sure to pass on your kind words to the team at Marula.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen T (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Marula Lodge for over a year now and has moved to Pirbright unit. My mum and the whole family feel the staff look after Dad very well. They are attentive and nothing is too much trouble to ease his pain or make him smile.
Today the staff moved Dad into an armchair very gently even
though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul W (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear that your dad and the family had a wonderful time together celebrating this milestone birthday. We will pass on your kind words to the team at Marula Lodge!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia T (Sister of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother's 80th birthday was celebrated in style and was such a lovely surprise. Thank you! All those lovely cares, girls and boys, they are always so welcoming whenever I visit my brother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie-Anne A (Wife of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my husband's birthday, a member of staff and all the team working that afternoon had helped my husband to enjoy his birthday. The other residents helped too. We sang Happy Birthday while he cut the lovely cake that was made. We all ate jelly as well. All the team members worked well together, treating
each resident with respect and dignity.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Julie-Anne for this lovely review! So lovely to hear that the team at Marula Lodge helped you celebrate your husband's birthday to the fullest. It sounds like a great afternoon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing team are extremely attentive and nothing is too much trouble for both the residents and their families, visitors and guests. We live in Canada but visit frequently and the team are more than happy to keep regular contact via phone and video call etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cameron T (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of the staff and the team made us feel so welcome when I came to see my mum. It's been a distressing time with her being moved far away but we feel so happy that she's here as there is so much care and love for her.
the nurse in charge was very kind and helpful.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Cameron for this lovely review. We are glad that the team at Marula Lodge make this difficult situation slightly easier for you and your family. We will be sure to pass on your kind words to all the team at Marula!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geraldine P (Daughter of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother passed away on 10 April. Not only did I have to deal with my own grief but also those of the nurses who were with my mother at the time of her passing. I have no complaint about how they cared for her, my issue lies with those in management and above. Whilst we were told for years that we
were all “family", where was the condolence card from the home? When did we receive a phone call offering a caring word or two? After the amount of money paid to the home, surely that’s the least you could do? When the date was set, we went to the home to invite those who wanted to be there to come. We arranged for there to be refreshments after the funeral in the community hall next door so that staff/residents could pop over. Not one representative of the home came to the funeral. My mother worked in care homes for nearly 40 years and someone always attended a funeral on behalf of the home. Shame on you Marula Lodge. Because when it mattered most you were not family, you merely chase £.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this review Geraldine. I've delayed responding as I wanted to look into this with the team at Marula Lodge. I've been informed that the management team spoke to two members of the family following the death of your mother to offer their condolence. A card was passed to the family from the team at the home. All details of your mother's funeral and wake were also passed on to staff who were entitled to attend if they wished. I'm sorry you felt unsupported at a time of need, this certainly was not our intention.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beryl P (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oh, what a wonderful birthday afternoon! All the staff made it so special, not just for my husband but for all of us, wife, daughter and grandaughter. A lovely cake for all the residents to take part in as well. Singing "Happy Birthday" made it a very special memory for us all. Yesterday, our son and
his wife made the journey up from Salisbury for a short visit and again were made most welcome. Thank you.
We cannot thank you all enough for the day-to-day care you all give my husband every day and night.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you, Beryl. It's great to hear that the team at Marula made your husband's birthday a special occasion for all the family. We will be sure to pass on your kind words. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet S (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Marula Lodge four weeks ago, the staff have been kind, caring and understanding to him, making him settle a lot quicker than we all expected. It's reassuring to know he is safe and well cared for. Whenever I visit I receive a warm welcome. Every resident looks clean and well cared
for and my dad's room is also clean and comfortable. Marula offers a friendly environment with activities for the residents to do if they choose. Last week a singer came in to entertain the residents, it was so lovely to walk in and see everybody dancing, singing and smiling.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Janet, thank you for this wonderful review that we'll be sure to share with the team at Marula Lodge. We are delighted to hear that your father has settled in so well and that he and his family can enjoy quality time together at Marula Lodge. Many thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kristy S (Wife of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband arrived just over 1 month ago. His mental health has improved dramatically. Previously at another home, he was isolated to his room as he can have unpredictable behaviour, here he is encouraged to engage/move about the home.
The genuine care shown by the staff is obvious and communication
with myself is excellent. When I visit, I am made to feel very welcome.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this wonderful review Kristy. It's great to hear that your husband has settled in so well and that you can see a marked improvement in him.
I'll pass this review on to the team at Marula Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip C (Son of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Marula Lodge for two months.
The staff have been fantastic looking after her every need with kindness and professionalism. I cannot speak highly enough of her care.
Many thanks to Marula Lodge staff.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Philip. It's great to hear you are pleased with the care that your mum is receiving.
We'll be sure to pass your words on to the team at Marula Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeremy R (Son-in-law of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most people do not know what to expect from care homes and will be intimidated. Found Marula Lodge to understand, not only the needs of residents but also of their families. A very difficult time has been made much more understandable and friendly. Keep up the good work.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Jeremy for this lovely review. It's great to hear that with their care and support, the team at Marula Lodge helped during this difficult time. We'll be sure to pass this on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R T (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Marula Lodge for the past few months and he is extremely happy. He has been involved in many activities lately and is always well looked after.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this great, 5* review R T. We are glad to hear that your dad is so happy at Marula Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda S (Wife of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and competent.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Linda for this fantastic review. It is much appreciated by all the team at Marula Lodge.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny E (Daughter of Resident) published on 16 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my mum and the dining area looks amazing. The new wallpaper is colourful and helps the residents identify where to eat. Since the new management have taken over, things have improved 100%.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine C (Daughter of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely home. Lots of room in bedroom and areas. Staff are lovely and helpful and informative. I would recommend this care provider to friends and family.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review of Marula Lodge Christine. We'll be sure to pass your kind words on to the team at Marula.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samatha G (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new wallpaper at the home looks fab, really bright so the residents can see where to eat. Which really helps my mum. So a massive well done to all the staff. Also went to see my mum at Easter and the staff put on some lovely food and cake. Well done guys you're doing amazing.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you, Samantha. We are glad you approve of the addition at Marula and thanks again for your family's continued support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.2 (9.193)

Overview of Review Score

The Review Score of 9.2 (9.193) out of 10 for Marula Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.441 for Marula Lodge is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 118 Ratings = 4.441

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.752 Points relating to the number of positive Reviews for Marula Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Marula Lodge

What types of Care is Marula Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marula Lodge provide?

Palliative Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Marula Lodge have?

There are 42 Single Rooms.

What are the Facilities & Services at Marula Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marula Lodge to the centre of Camberley?

3.6 mile(s) as the crow flies, distance by road may be significantly further.