The top priority is to protect residents, this means that visitors must follow the visiting guidelines to ensure all protection measures are in place. They ask for visitors support in keeping everyone safe.
Please do not come into the service if feeling unwell or have any symptoms of cold or flu. The residents are very vulnerable.
Visiting is strictly by appointment only, if visitors turn up without an appointment, they will likely be turned away.
Appointments can only be booked during office hours Monday to Friday – please ring reception to book an appointment.
Good hand hygiene remains essential please use the alcohol gel provided before entering the home.
Visitors will not be permitted to enter into any part of the service that is not designated for their visit and they will be escorted to the area.
Arrangements to taken residents out of the service will be arranged with senior Clinical teams, where a full risk assessment of needs and behaviour is undertaken to ensure it is safe to do so.
At all times the staff are there to help visitors and their residents; please do not be afraid to speak to staff about loved ones if there is anything of concern.
Onsite parking available for visitors
Marula Lodge has a Review Score of 9.2 (9.193) out of 10, based on 10 reviews in the last 2 years. Over all time Marula Lodge has 24 reviews.
Review from F G (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge
Thank you for your lovely review. We know the worry it can cause families when loved ones are in care so it's great to hear that you are reassured and impressed with the care that your father receives at Marula Lodge. The team really are experts in their field and they'll be very pleased to hear that that has been recognised by yourself. Thanks again.
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Review from Haily M (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge
Thank you for taking the time to complete this wonderful review Haily. We'll ensure that all the team see it and it's great to hear that Dad is so happy at Marula Lodge. Many Thanks.
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Review from Sarah G (Wife of Resident) published on 16 February 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge
Sarah, thank you for this heart warming review of Marula Lodge. Your words mean so much to both the team at Marula and the management team.
We are so glad you are happy with your husband's care and environment.
Many thanks again.
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Review from Sheila C (Partner of Resident) published on 7 June 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Natasha Gwyther, Executive Assistant at Marula Lodge
Thank you Sheila for taking the time to leave us this lovely review. We'll be sure to pass on your kind word to the team.
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The Review Score of 9.2 (9.193) out of 10 for Marula Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.441 for Marula Lodge is calculated as follows: ( (80 Excellents x 5) + (21 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 118 Ratings = 4.441
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.752 Points relating to the number of positive Reviews for Marula Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4. 8 Positive Reviews ÷ 8.4 = 0.952
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Aug 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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