Mayflower Court

62-70 Westwood Road, Southampton SO17 1DP
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9.8 91 Reviews
  • Mayflower Court, Southampton
Mayflower Court offers residents a luxurious and caring environment, with the centre of Southampton and its attractions close by. Residents can enjoy warm and welcoming surroundings and easy access to local amenities. They are welcoming new residents for both permanent care and shorter breaks.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Each bedroom has an en-suite wet room, along with calming and high-quality décor. Outside, residents and their families can benefit from large landscaped gardens, including raised flower beds and allotments, with outdoor seating areas.

The home provides tailored residential care designed to meet the individual needs of customers and improve quality of life. Anchor creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met. Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Mayflower Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sam Henderson (Manager)
  • Admission Criteria
    • Please contact Mayflower Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mayflower Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Our colleagues at Mayflower Court will be happy to discuss any questions regarding fees and any additional services.
  • (these prices are only a guideline, please contact Mayflower Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • Visitors are welcome at Mayflower Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Mayflower Court Reviews (91)

Total of 91, showing 1-20
9.8

Mayflower Court has a Review Score of 9.8 (9.781) out of 10, based on 16 reviews in the last 2 years. Over all time Mayflower Court has 91 reviews.

Overall Experience

  • 74
  • 17
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Date Published

91
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Review from S M (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayflower has cared for my mother since May 2024. I live abroad and am comforted by the level of care provided by the Mayflower team. Several times a week the team ensure that I can speak to Mum on the phone and are always readily available to let me know how Mum is doing. Mayflower provides a welcoming
home environment and has ensured that we are part of the new family dynamic. Thank you, Mayflower!

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Review from Keith R (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home seems to be run very well with fantastic staff. My mother is always well looked after with plenty of actives to keep her busy throughout the day. Her room has a small garden attached to it for which reminds her of her own garden in the past and allows her to sit out in it weather permitting.
She also loves walking round the larger garden on sunny days. Her only criticism has been the food standard has gone down over the past year there doesn't seem to be the variety that they use to have.

Reply from Sharron Fitzgerald, Interim Manager at Mayflower Court

Thank you for taking the time to review Mayflower Court and we are pleased you rate our overall experience as excellent. Thank you for your kind comments regarding our team, which I'll pass on. We're pleased your Mother is happy in our care. I have discussed your comments regarding our menus with our kitchen team. We aim to provide freshly cooked menus to our resident's tastes and preferences.


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Review from G M (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very grateful for the loving support from all the team during a period of great distress for my mother when she was too frail to attend an important family funeral. The home arranged a special room to view the funeral streaming.
The team have also been very supportive in helping my mother
think about her wishes when it comes to her own death and prepared with her a detailed plan for how she would like to be cared for.

Reply from Sam Henderson, Manager at Mayflower Court

Thank you for taking the time to review Mayflower Court and we are pleased that you rate our management as excellent. We are pleased to support our residents as individuals and assist with attending events whenever this is possible. We are always happy to discuss all aspects of care and day-to-day life at Mayflower Court to ensure this is as our residents and their loved ones wish.


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Review from Ruth S (Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find it very comforting that someone is always there to take care of me. I find my room excellent and very comfortable. I find the staff excellent and are always on hand to help. I enjoy the food and like that I can either eat in my room or in the dining room.
The most important thing is having
someone that can help as my health is not what it used to be. I also like the fact I can still go out by myself whenever I want.

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Review from J H (Son-in-law of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my mother-in-law twice a year for 3 years as I live abroad. Every visit was unannounced and unplanned on every occasion, Mum was in excellent health, well-fed and nurtured and obviously well cared for.
Her cleanliness and her surroundings were exceptional. I would be very happy to reside
here in the future should my need arise.

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Review from Carole B (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the team at Mayflower Court following a difficult time with my mother, she has certainly had some issues due to her Dementia and ongoing anxiety both affecting her behaviour which could have compromised her staying at Mayflower. That said the care home leaders along with their
team and in conjunction with support from NHS specialists have done everything they could to settle my mother down, with this great effort on their part they have achieved this and my mother is now much more settled and we are very thankful for this. Very recently they have also helped a great deal with her mobility, again another good positive.
For us this change and my mother continuing to be at Mayflower Court is a great relief as the home is truly exceptional with even better caring people looking after her.

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Review from J W (Niece of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was cared for with a rare combination of professionalism and unfailing kindness in her last days. Her dignity was respected at all times. The family also felt superbly well supported at this difficult time and throughout her residency.

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Review from Amanda H (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care Mum is receiving. There is usually someone available at all times to discuss problems with my mum and any concerns I have had.

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Review from J C (Wife of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff here very kind. The general experience has been very positive. My husband has settled in well and seems very happy here. The general atmosphere is very welcoming and I enjoy coming to see my husband.

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Review from Louise D (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mayflower Court is a lovely care home. My mum has some needs where she falls into a middle ground. She doesn't quite need 24-hour care but does need help with medical care, company, and a bit of support. It was important to find a care home where it didn't feel like a care home. I visited several and
Mayflower stood out straight away. It's modern with beautiful grounds and some of the rooms have little private gardens or balconies. The staff are lovely and the management is so supportive of the residents and went a step above for us to get Mum a room quickly. They arrange lovely family gatherings and have activities daily for the residents.
If I had to go into a care home later in life, Mayflower Court would be the one.

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Review from Frances S (Wife of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent respite time at Mayflower Court. He was very settled and happy. The staff were excellent with his care.

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Review from Daisy H (Friend of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Mayflower Court for the last couple of years. I have always left knowing my lovely friend is being cared for exceptionally well. My friend sadly became very ill and was put on end-of-life care. I visited her daily and the room was always calm, clean and relaxed. The privacy was
very good and the staff continuously checked in and tended to our needs. They called nurses when needed, she was never left uncomfortable for a second they all just wanted her to spend her last days relaxed. The staff were amazing, they were respectful and kind at all times and took moments to sit with me when I needed someone. When the time came for my lovely friend to leave us, the home cared for her with such respect and dignity and I am extremely grateful. I would highly recommend Mayflower Court and can ensure you are in the best hands whether that be living there or visiting family/friends.

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Review from David C (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home really is as lovely as it seems, as are the staff. My mother passed away recently after a happy final year of life at the home. She had not wanted to leave her own home, but circumstances dictated that she had to and after once resident, she quickly fell into a happy and fulfilling routine.
The
care for and genuine affection of the staff for my mother was really evident in her final days. The 'good old NHS' tried hard to let her down, but the staff, ever vigilant, ever caring, made sure that her last few days were as comfortable as they could be. They are a credit to their profession.
Should I end up in a home myself one day, please let it be this one!

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Review from Andrew M (Husband of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from Alzheimer’s disease and has been in Mayflower Court for almost a year now. Her dementia is quite extreme which makes her very difficult to take care of, but all the staff and management at Mayflower Court work hard to look after her and to try to help her settle into her new home.
While she is still not fully settled and she has good and bad days, I do see signs that she is gradually starting to settle in and accept much needed help from her carers. I am impressed with the quality of the care, her room and the common areas, the gardens, the food and also all the organised activities which she can sometimes be persuaded to join.

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Review from Susan P (Wife of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about anything, so very pleased my husband is in Mayflower Court Care Home. Staff, at all levels, are so kind and helpful. My husband appears to have settled in very well.

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Review from Bridget G (Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here at the beginning of May 2023. I am so happy except I get homesick (which I deal with in my own way) I can't get used to other residents coming into my room day and night, apart from this I feel very happy here. There is always activities being held (optional). Visiting is not restricted
with visitors always being made welcome. The staff are second to none.

Reply from Sam Henderson, Sam Henderson at Mayflower Court

Thank you for taking the time to leave a review for Mayflower Court - it's much appreciated. We're glad you've had a happy overall experience with us, enjoy the optional activities and rate our staff as excellent. I know since this review was published we've had a review meeting to resolve your concerns, and I am pleased to say we are in the process of moving you to a more suitable room. We want you to be happy living at Mayflower Court and hope you will let us know if there is anything else we can do to make your experience an even better one.


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Review from J S (Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home very much like a hotel, nothing was too much trouble, from the staff down to management.

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Review from Ethel S (Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the caring here extremely good with very few exceptions. Given as much freedom as possible, if you are reasonably independent. Activities are good and have some really good entertainment provided. The rooms are excellent and we have very lovely gardens with plenty of tables and chairs.

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Review from Luke C (Friend of Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended Mayflower Court for the Jubilee party to visit a friend who lives there. What an amazing day we had. The staff put on such a wonderful experience, a lot of thought and effort was put into the day. It included all the residents and they all had so much fun. A very clean and well-presented
care home which I was very impressed with, staff were extremely helpful and again made it such a pleasant time. Such a wonderful day and the manager was very helpful showing us around the home and introducing us to staff members who take care of my friend. Well done Mayflower Court.

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Review from B M (Son of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased to see how well the management and staff worked to keep the home covid free during the difficult months of the covid pandemic. The team are now working hard to grow the important link with the families and friends as I have seen with the wonderful celebration of my mother’s 100th
Birthday involving all the staff and a beautiful birthday cake made by the chef and his very able kitchen team. This was followed by a garden party to celebrate the Queen’s platinum anniversary that brought together residents, family, friends and staff. My mother has been happy and well looked after by a concerned and caring team. I have been very grateful to this caring team.

Reply from Sam Henderson, Manager at Mayflower Court

Thank you for taking the time to review Mayflower Court and we are pleased you rate our staff as excellent. We appreciate your kind comments and I will circulate these to my team. It was our pleasure to celebrate your mother’s 100th birthday and the Queen’s Platinum Jubilee with colleagues and residents. We enjoy making such occasions special for everyone at Mayflower Court


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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Mayflower Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Mayflower Court is calculated as follows: ( (155 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayflower Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Mayflower Court directly for further information.


Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Mayflower Court

What types of Care is Mayflower Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mayflower Court provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Mayflower Court have?

There are 72 Single Rooms.

What are the Facilities & Services at Mayflower Court?

Close to Local shops, Lift, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayflower Court to the centre of Southampton?

1.1 mile(s) as the crow flies, distance by road may be significantly further.