Mayflower Court

62-70 Westwood Road, Southampton SO17 1DP
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9.8 91 Reviews
  • Mayflower Court, Southampton
Mayflower Court offers residents a luxurious and caring environment, with the centre of Southampton and its attractions close by. Residents can enjoy warm and welcoming surroundings and easy access to local amenities. They are welcoming new residents for both permanent care and shorter breaks.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Each bedroom has an en-suite wet room, along with calming and high-quality décor. Outside, residents and their families can benefit from large landscaped gardens, including raised flower beds and allotments, with outdoor seating areas.

The home provides tailored residential care designed to meet the individual needs of customers and improve quality of life. Anchor creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met. Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Mayflower Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sam Henderson (Manager)
  • Admission Criteria
    • Please contact Mayflower Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mayflower Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Our colleagues at Mayflower Court will be happy to discuss any questions regarding fees and any additional services.
  • (these prices are only a guideline, please contact Mayflower Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • Visitors are welcome at Mayflower Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Mayflower Court Reviews (91)

Total of 91, showing 21-40
9.8

Mayflower Court has a Review Score of 9.8 (9.781) out of 10, based on 16 reviews in the last 2 years. Over all time Mayflower Court has 91 reviews.

Overall Experience

  • 74
  • 17
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Review from David S (Son of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been with Anchor for a number of years. The last few through the chaos of COVID at Mayflower Court. The level of care and compassion is excellent and his surroundings and room are of the highest quality and leave us reassured as to his ongoing care.

Reply from Sam Henderson, Manager at Mayflower Court

Thank you for taking the time to review Mayflower Court and we are pleased you rate our overall experience as excellent. Thank you for your kind feedback, which I will pass on to my team. We provide tailored person-centered support to each of our residents, which is complemented by our lovely environment.


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Review from R D (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy there with lots of friends, company and activities. Always said staff were kind and lovely. Excellent food.

Reply from Sam Henderson, Manager at Mayflower Court

Thank you for taking the time to review Mayflower Court and we are pleased that you rate our care/support as excellent. We really appreciate your kind feedback and we will ensure that our team are aware of this. We are glad that your mum chose to live with us permanently and it’s our pleasure to provide her and your family with care and assistance as needed.


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Review from Clare M (Sister of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came here for respite after being in hospital for 2 weeks.
She has thrived here and is very happy which makes me very happy.
The staff are lovely and friendly and nothing is too much trouble.
Mum is now staying permanently and has given her the care and support she needs to live a better life.

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Review from Eileen R (Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, staff friendly and helpful they are always there is you want to speak to them. My room is lovely, bed very cosy. I don't really think I couldn't better this care home.

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Review from Carol P (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is 86 now and was placed in Mayflower Court on a 6 week programme after a hospital admission and has been here for 1 year now following an assessment of his needs. I cannot praise the home enough for what they have done for Dad and how happy is he here. His dementia has meant his speech and mobility
have deteriorated but the team ensured Dad kept moving for as long as possible. He smiles at all the staff and they really do look after his needs. I love visiting the home, it is warm, friendly and modern. He eats and drinks well and is always clean and tidy. The home keep me informed of any changes. My mind is put at ease knowing Dad is here and looked after 24/7.

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Review from David S (Son of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has dementia and was living at home, I had strong concerns about him moving into a care home. I met the deputy manager who showed me around and answered all my questions and reassured me that he would be given the personal care he required. My dad has now been at Mayflower Court for a few months
and it is the best decision I have made, the care and compassion he is receiving is exceptional, my dad has settled in very well. From the receptionist to the managers, I have received nothing but support. Whenever I have had any questions the deputy manager has got back to me very promptly with answers, I know he is now in a safer environment than living at home. A big thank you to all who have helped my dad settle in and providing him with the necessary support he needs.

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Review from Debra C (Daughter of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Mayflower Court for 2 months now and I am so happy with the level of care she has received. Unfortunately, my mum suffers from dementia and living alone in her own home was no longer working for her, since joining Mayflower Court she has really blossomed and at times we see glimpses
of our mum as she was. I shall be forever indebted to the wonderful, caring staff. Thank you from the bottom of our hearts.

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Review from J P (Son of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to take this opportunity to thank all the staff at Mayflower Court for their hard work and dedication in caring for my father. We were always concerned about how he would react to moving to a care home from his home in London (where he had lived for over 50 years). However, with the assistance
of the staff he quickly settled to life in Mayflower Court. He was able to make friends with the other residents and he enjoyed the activities organised by the staff. As far as he was concerned it was his home (he once explained to me that this was his house and he rented the rooms to the other residents!). Thank you.

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Review from Lesley C (Daughter of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Mayflower now for just over 2 weeks, he has dementia and needs a lot of care, I can see that he's getting the care and interaction he so really needs and I have seen a positive improvement in him, the staff are wonderful, one member of staff, in particular, is the best as my dad
has also taken a shine to her.
As a family, we did have our reservations about putting my dad into a care home, as I myself have worked in the industry and was not impressed with what I saw when working in the various places, but seeing for myself how caring they are, I know we have made the right decision.
I would recommend Mayflower Court care home to anyone that needed a place for their loved ones.

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Review from Paul B (Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Mayflower Court is safe, happy and very comfortable. We have a kind and thoughtful manager helped by this assistant, also known as Deputy Dawg.

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Review from Carole A (Sister of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

October 5th was our brother's one year anniversary at Mayflower. He'd been hospitalised in 2020 after which his condition worsened, he lost most of his language and much of his mobility, and his needs became quite high. He'd been in a respite 'care' home - (where, in five weeks, he acquired bedsores)
- while we found an Anchor Home for him. To our great relief and gratitude, the manager and the team at Mayflower took him on and have done a wonderful job of rehabilitation. He was again in hospital on November 5th last year but has made a remarkable recovery.
He has put on weight, thanks to the special pureed presentation of his food, which he relishes, seems to drink sufficiently and, thanks to careful skin management, his bedsores are gone. Mayflower keeps in touch with us about all to do with him. He's up every day and we are now able to take him out for a walk to the common or to the shops, or the cafe for a coffee with us - something we only dreamed of in November last year. Thank u all so much!

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Review from Catriona J (Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all members of staff helpful to both clients and other staff members in a happy atmosphere which allows a good working environment and allowing good care to be provided.

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Review from Claire G (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would really like to say a huge thank you to the team leader for helping my mother.
The staff were having problems encouraging her to wash etc. He kindly phoned me and came up with some brilliant ideas that I believe are working.
He is kind, informative, calm and very helpful both to me and Mum.
He’s
really well trained in his caring techniques and an absolute credit to your team and Mayflower Court.
Please send him my best wishes and a massive thank you.

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Review from Susan R (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have not been able to enter the home since March, the home have installed a facility where I can Skype my mother which works very well. She seems calm, happy and well cared for and as far as I am aware she is being very well cared for.

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Review from Jennifer H (Daughter of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Mayflower Court care home for over four years now. Throughout that time she has been well cared for and the staff have always been very professional and helpful. I have no complaints about them whatsoever.

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Review from George G (Son of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am happy with the care provided to my mother. The staff are helpful and I have never felt that my mother was not properly cared for. My mother doesn't like the food much, but many other residents have no complaints.

Reply from Sam Henderson, Manager at Mayflower Court

Thank you for taking the time to review Mayflower Court and we are pleased that you rate our overall standard as excellent. We always work hard to cater to our customer's individual tastes and preferences and we will continue to do so with your mother.


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Review from GM (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager has brought a warm, open and professional approach. We previously had concerns but these have been remedied.
The home's COVID19 defences have been thorough, consistent and very effective and have won our admiration. The staff are friendly, caring and dedicated. The management team responds
warmly to suggestions, for example setting up Skype so that we can keep in touch with our parents. It has been a great relief to know that they are well cared for through the pandemic. The rooms are spacious and modern and a friendly maintenance team sort out any problems. The food is traditional and can be of mixed appeal. It can be frustrating leaving one's home environment for a care home and very occasionally the staff can misjudge an individual's wishes but for the most part we see thoughtful and sensitive care with staff going the extra mile.

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Review from C S (Son of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the recent challenging period, my mother has remained positive and engaged which is a testament to the care being provided. A short period of hospitalization was handled sensitively with a safe return to the home. We continue to be informed and the restrictive visits are now most welcome.

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Review from K P (Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room was lovely.
Made me feel better seeing people.
The staff was very attentive.
Enjoyed being able to get outside into the lovely garden.
Enjoyed my stay.

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Review from Debika H (Daughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last year of her life at Mayflower Court with substantial needs for her depression and cognitive impairment. The care was compassionate, caring and the staff were absolutely exceptional. As a doctor working with older people, I was amazed and delighted at the lengths staff went to
for both my mother and my family. The dedication and care at the end of her life was truly wonderful. I had no concerns or complaints at all.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Mayflower Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Mayflower Court is calculated as follows: ( (155 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayflower Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Mayflower Court directly for further information.


Awards / Recognitions (3)

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