Mayflower Court

62-70 Westwood Road, Southampton SO17 1DP
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9.8 91 Reviews
  • Mayflower Court, Southampton
Mayflower Court offers residents a luxurious and caring environment, with the centre of Southampton and its attractions close by. Residents can enjoy warm and welcoming surroundings and easy access to local amenities. They are welcoming new residents for both permanent care and shorter breaks.

The home is finished to the highest standard and benefits from impressive facilities for customers to enjoy, such as cosy quiet lounges, well-maintained secure gardens and a café. Each bedroom has an en-suite wet room, along with calming and high-quality décor. Outside, residents and their families can benefit from large landscaped gardens, including raised flower beds and allotments, with outdoor seating areas.

The home provides tailored residential care designed to meet the individual needs of customers and improve quality of life. Anchor creates detailed care plans for individuals by working closely with them and their loved ones to ensure health and care needs are continually met. Priding themselves in dementia care, care staff receive regular training to ensure their approach to dementia care always reflects best practice.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

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Care Provided by Mayflower Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Sam Henderson (Manager)
  • Admission Criteria
    • Please contact Mayflower Court directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (72)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mayflower Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Our colleagues at Mayflower Court will be happy to discuss any questions regarding fees and any additional services.
  • (these prices are only a guideline, please contact Mayflower Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Visiting

  • Visitors are welcome at Mayflower Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Mayflower Court Reviews (91)

Total of 91, showing 81-91
9.8

Mayflower Court has a Review Score of 9.8 (9.781) out of 10, based on 16 reviews in the last 2 years. Over all time Mayflower Court has 91 reviews.

Overall Experience

  • 74
  • 17
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Date Published

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Review from Valerie S (Sister of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at this place before it was finished and was very impressed. I sent details to the sons and came with them to look again. We spoke to the Customer Relations Manager who gave us all the details without being pushy!
My sister settled in well and is now as happy as she could be. The carers are
amazing, except for one who was very brusque with my sister one late afternoon, because my sister had messed herself a bit. The other carers are amazing people. My only other gripe is getting in! Sometimes I buzz and buzz and no reply. Not good in the winter.

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Review from Iris (Resident) assisted by family/friend published on 14 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very attentive and caring. The home was clean and felt more like a hotel. I thoroughly enjoyed my respite care.

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Review from Kathleen F (Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staying for two weeks respite care.

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Review from Hilary D (Daughter of Resident) published on 27 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (94) went to Mayflower Court 3 weeks ago, initially for respite care, as she has dementia. However, she has settled in and responded so well to the environment and staff, we have decided to make it her home, with the reassurance that she is being cared for well and is happy there.
The staff
are cheerful and friendly and we have been made to feel very welcome.
The rooms are bright, very clean and spacious and the decor throughout the building is excellent.
The food is good, with lots of choice and individual needs are catered for.
I am looking forward to taking her into the gardens when the weather is warm enough.
I would highly recommend this care home.

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Review from Chris (Daughter of Resident) published on 4 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great place and whilst not quite right for my mother we were so impressed by Anchor that we selected another Anchor home for my Mother.
Highly recommended - thinking of reserving my own place!!

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Review from Sue S (Daughter of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been made to feel very welcome and the staff are friendly and helpful. Foods and drinks are offered regularly and appears to be appetising. Residents are invited to take part in activities and socialise which is a lovely option to be able to do. Facilities are excellent, clean and comfortable.

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Review from D & R F (Daughter of Resident) published on 14 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for a very short period only as due to her medical conditions she deteriorated very quickly indeed. However we cannot speak too highly of the care she received, nor of the support and kindness shown to us also. Although having lived independently for many years indeed,
she adapted well to what she described as her "5 star hotel with care" and loved it at Mayflower Court. We were so impressed at the attention shown to her by ALL members of staff, the care staff quickly established a very close bond with her, and this was very evidently reciprocated by Mum, who would welcome individuals with a beaming smile when they came on duty. The difference when she moved from hospital could not have been more marked. Caring, attentive staff, prepared to spend time communicating with her meaningfully, coping with her deteriorating health with dignity, and going the extra mile. Thanks for making her last days so positive, we could not have chosen better for her.

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Review from Paula R (Daughter of Resident) published on 12 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is now in a safe and caring environment where she is well looked after, eats and sleeps well, and is benefiting from social interaction and activities, even managing to play a little golf in the garden.


Mayflower Court is light and airy with well designed gardens and each lounge/dining

area caters for 8-10 residents which encourages a homely environment in which staff can cater to the individual needs of residents.


The management, care and activities staff are not only kind and caring with my mother but are also supportive to me and keep me well informed. No request is too much trouble.


I could not have chosen a better care home for my mother.


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Review from Sara P (Resident) published on 18 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is excellent in every aspect. I came here over Christmas following a hip replacement. I had a personal care plan specific for my needs which differed completely from a resident who was elderly and required longer term support. The spacious corridors enabled me to mobilise without hazards,
and my room was free from clutter. Particular attention was given in complying with recommendations for adaptations to furniture and bathing requirements, so I felt safe at all times. The staff were trained by Anchor to an extremely high standard and demonstrated kindness and professionalism often advanced of their years.They were quick to respond to call bells over the whole 24 hour period and adapted to all requests immediately.
I was particularly impressed by the flexibility of the service, allowing me to attend appointments without forgoing meal times etc.
My room was kept spotless at all times and all laundry done on the premises was laundered separately and returned on the same day.
The catering was superb with a vast selection daily or adapted to alternative requests.
During the festive season, there was constant entertainment provided , and as most required audience participation, we sang our carols together with the staff and residents from the Anchor complex opposite. My friends and work colleagues have all visited and are impressed with the care and facilities I doubt I would have made such a speedy recovery without the services of Mayflower Court- so thank you all.

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Review from Ian W (Son of Resident) published on 5 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I placed my mother, who is suffering from dementia, into this care home last month.


I have to say what a wonderful place this is - brand new and purpose built - not a former family home that has been converted/extended as many are.


The staff are friendly, patient and welcome visitors and I am

pleased I chose this home for my mother.


The food is excellent, the facilities good and the joining in of activities strongly encouraged.


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Review from Alexandra M (Niece of Resident) published on 16 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle has been at Mayflower Court for approximately 1 month now, and it is such a lovely and caring environment. All the staff are extremely helpful, from the managers through to the handymen. It is very easy to make contact with the managers and talk through any concerns. The carers make sure
that the residents have plenty of attention and are always on hand in case of a problem, or just to offer a cup of tea or provide a steadying hand during a walk. The garden is beautiful and totally accessible even for people with very limited mobility, while providing lots of interest and many quiet corners to sit in the sun. The interior of the home is beautifully furnished with plenty of natural light and it is easy to walk around inside in order to get some exercise/ change of scene. Visitors are made most welcome - it is a pleasure to go there.

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Current Review Score: 9.8 (9.781)

Overview of Review Score

The Review Score of 9.8 (9.781) out of 10 for Mayflower Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Mayflower Court is calculated as follows: ( (155 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 192 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayflower Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 03 Mar 2025

We currently have three vacancies for care. Please contact Mayflower Court directly for further information.


Awards / Recognitions (3)

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