Review from Sebastian A (Son of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

I could write much more about how happy we are with this home.
My Mum has been here for nearly a year. It was a very difficult time, having to turn the daily care over of someone so deeply loved. Mum was having frequent anger issues, was struggling with eating and refused most attempts to help with

personal care. The staff here have been consistently excellent in all aspects. They all know my name and they all say hello - all of them. It has a very family feel to it. It is sometimes hard leaving at the end of a visit but we leave knowing that my Mum is loved and cared for, but most importantly that she is happy.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

We are delighted to hear such wonderful comments and would like to thank you for your review.

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Review from D E (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

My sister and myself have found the staff at this care home exceptional. So friendly and helpful. Mum has settled well here.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thankyou so much for your lovely comments and taking the time to review.

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Review from Wendy H (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

My husband was transferred from the hospital to Meadowbrook Care Home on the 19th of December 2022. At first, I wasn't happy for him, concerns regarding his welfare but the past four months - care, room and food are very, very good. I can't praise them enough for the care and attention given to him.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you so much for taking the time to review, we are very grateful for the comments and happy to hear that you are happy with the care and attention given.

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Review from Kath T (Friend of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience

Our friend has been in Meadowbrook now for a few months. She has settled in excellently with loving help and care from everyone there.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thankyou so much for taking the time to review, and for your kind comments.

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Review from Paul G (Son of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience

Very happy with Mum's care, always treated well and I am very satisfied.

Reply from Elle O'Hara, Home Manager at Meadowbrook Care Home

Thank you so much, Paul, for a wonderful review. We are very thankful for your kind comments.

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Review from Lesley R (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience

The staff are brilliant, the food is home-cooked! The rooms are spotless, there is no smell in the home. The staff are caring, compassionate and make you feel welcome and dementia is not easy to handle. I can't thank them enough for the love and care they give my husband. Thank you all.

Reply from Ollie Bamberger, RM at Meadowbrook Care Home

Thanks for your lovely words.
We always will continue to strive to provide the best quality of care possible!

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Review from K S (Daughter of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience

I have never had a worry about having my dad live at Meadowbrook. Even from the first day, I remember leaving him in the capable hands of the staff. They have looked after him exceptionally well ever since. Dad has been a challenge sometimes but always cared for in a way to help him feel less anxious

and frustrated.

Reply from Ollie Bamberger, RM at Meadowbrook Care Home

Thank you for your lovely review; we always strive to provide the most comfortable accommodation and quality care to all our residents.

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Review from E M (Husband of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

On arrival, the reception staff are very helpful and alert. The caring staff are extremely helpful and attend to my wife on a one-to-one basis. I am a very frequent visitor and they recognise and greet me affably. They also keep me informed of any needs my wife may have in order that I supply them quickly.

Reply from Ollie Bamberger, RM at Meadowbrook Care Home

Thank you for your lovely review; we always strive to provide the most comfortable accommodation and quality care to all our residents.

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Review from R M (Cousin of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience

My cousin appears to have settled in well here. The staff have always been exceptionally pleasant and my cousin appears in good spirits and I have seen an improvement, particularly in his speech. He seems comfortable and well cared for.

Reply from Ollie Bamberger, RM at Meadowbrook Care Home

Thank you for your lovely review; we always strive to provide the most comfortable accommodation and quality care to all our residents.

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Review from Joyce R (Wife of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Meadowbrook Care Home since May 2022. He was unsettled for a time, but all the staff did all they could to help him settle in. Every member of staff within Meadowbrook, I have found to be very friendly and helpful and do the most they can for the residents. The home

is clean, the food is good and the residents are encouraged to join in the social activities that are put on for them. It was our wedding anniversary this week and they laid on a finger buffet for us. I would certainly recommend Meadowbrook Care Home.

Reply from Linda Watson, Regional Service Manager at Meadowbrook Care Home

Thank you from the management team at Meadowbrook for taking the time to respond and for your positive comments. We are so pleased we are able to make your husband's stay with us comfortable and enjoyable. We look forward to seeing you in the home on your next visit.

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Review from G D (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

My mother was admitted for an initial 2 weeks as part of assessment/re-enablement. She had a fall, was left with a fractured hip several days before anything was done. Despite my concerns over my mother's deterioration the team said she was choosing to stay in bed. Poor communication, poor organisation

when myself and ambulance arrived. Family not kept updated or informed. Family not spoken to re care planning, personal information, etc. My mother was in absolute agony when being moved and she was sitting on a mattress of cold urine on my arrival. She died at hospital the following day.

Reply from Linda Watson, Regional Service Manager at Meadowbrook Care Home

We are extremely saddened to hear that you have had some concerns. Please be assured all matters are investigated within the home, whether they are formal or informal. Should you wish to discuss matters further, please do contact the management team here at Meadowbrook Court.

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Review from Janice C (Wife of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

My husband went into the home for 2 weeks of respite care. He had Parkinson's and dementia. Sadly, after four days, he was admitted to hospital for treatment and then palliative care. The care home agreed for him to go back to the home for this, where he later (3 days) passed away. The manager and nursing

staff have been wonderful and given me support.

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Review from Betty R (Wife of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

I cannot fault anything or anyone here at Meadowbrook. All the staff are stars.
God bless them all and thank them all.

Reply from Ollie Bamberger, RM at Meadowbrook Care Home

Thank you, Betty, for your lovely review; we always strive to provide the most comfortable accommodation and quality care to all our residents.

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Review from J M (Partner of Resident) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience

Night staff not assessing resident's care needs and when day staff took over the doctor was rung immediately. Bearing in mind the resident had only been discharged from the hospital two days earlier and was vulnerable.

Reply from Olivia Shields, Marketing Assistant at Meadowbrook Care Home

Thank you Julie for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. We appreciate all of your comments and I would welcome an opportunity to discuss this further with you. Please reach out to us at the home to arrange a meeting. Thank you once again.

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Review from J W (Wife of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience

I am completely satisfied with the care and treatment my husband is receiving. There is always a happy and excellent atmosphere there.

Reply from Ronnie Cavanagh, Marketing at Meadowbrook Care Home

Thank you for your kind comments about your recent experience at Meadowbrook Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from R D (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

The care staff are very good with the residents, they are like family.
Problem: Staff are not permanent, continuity I feel is very important, and there is at times a problem with food - bad selection - badly cooked - very often not enough to go round for everyone.

Reply from Ronnie Cavanagh, Marketing at Meadowbrook Care Home

Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

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Review from Eirwen K (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

My review only covers the Garrett Unit. Very happy with the care given. The lack of staff on a very dependable unit, at times, is quite dangerous. When only 2 staff, this leaves the unit unattended at times.
Food needs better preparation.

Reply from Ronnie Cavanagh, Marketing at Meadowbrook Care Home

Thank you, Eirwen, for your comments about Meadowbrook Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at home. Thanks again

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Review from E P (Wife of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

Whilst in Garrett Ward we found that the ward was not suitable for my husband's needs, therefore he was transferred to a lovely room on Mary Powell Unit where he now is.
Staff are helpful but still wonder whether this is the right place, anyway, we shall see what the medical team think.
Thank you

for the kindness shown.

Reply from Ronnie Cavanagh, Marketing at Meadowbrook Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review from Pearl W (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience

The staff are very kind and helpful.
Nothing is too much trouble.
Their patience seems to be unending.

Reply from Ronnie Cavanagh, Marketing at Meadowbrook Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.

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Review from Olwen D (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

Staff are very hard working and caring but they are continually under pressure because of understaffing. I know there are guidelines and laws to ensure a certain number of carers to match numbers of residents on unit and the level of care needed however these are minimum staffing levels, to run this

business properly and decently you need to have more staff on at any one time. Meals need to be better cooked with better ingredients.

Reply from Ronnie Cavanagh, Marketing at Meadowbrook Care Home

Thank you, Olwen, for your comments about Meadowbrook Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again

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Meadowbrook Care Home

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