Meadowbrook Care Home

Mountbatten Way, Bishop's Stortford CM23 4SX
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9.8 18 Reviews
Welcome to Meadowbrook Luxury Care Home, located in the charming historic market town of Bishop’s Stortford.

Offering residential care and dementia care on a permanent or short stay bases.

The home prides itself on delivering five-star service, unparalleled hospitality, and cutting-edge facilities. Residents can enjoy a variety of amenities including an onsite Bistro, a cinema room, a private dining room, and a health spa, all designed to offer a truly luxurious living experience.

Transparency and fairness are the cornerstones of the philosophy at Meadowbrook. Part of the Connaught Care Collection, the complete care package encompasses exceptional care, engaging activities, and gourmet meals and beverages, all with no hidden costs. Moreover, Connaught Care ensures superior service by employing 25% more caregivers than its competitors, ensuring an outstanding experience for residents.
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Care Provided by Meadowbrook Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Bladen (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2024
    • Number of floors: 3

Funding & Fees Guide for Meadowbrook Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,700
    • Self-Funded Residential Dementia Care from £1,763
    • RESPITE Self-Funded Residential Care from £1,850
    • RESPITE Self-Funded Residential Dementia Care from £1,913

  • Contact us today for a free personal care assessment to determine the weekly fee tailored to your specific needs. With our all-inclusive Connaught Complete Care package, there are no hidden or unexpected costs—just exceptional care and services. Whether you require residential or dementia care, our package covers everything you need, including personalised support from our dedicated team, luxurious treatments in our spa and salon, enriching activities and exciting trips, restaurant-quality meals with beverages and a fully stocked bar private dining, guests can dine for free. You'll find a gym and personal trainer as well as chiropody which are included to improve overall health and wellbeing. At Connaught, we ensure your care experience is as fulfilling as it is transparent.
  • (these prices are only a guideline, please contact Meadowbrook Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Transport can be provided to view the home if required. No visiting restrictions. Families and friends may visit at any time.


  • Parking

  • Plenty of parking.


Meadowbrook Care Home Reviews (18)

9.8

Meadowbrook Care Home has a Review Score of 9.8 (9.836) out of 10, based on 18 reviews in the last 2 years. Over all time Meadowbrook Care Home has 18 reviews.

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Review from S T (Friend of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome, by lovely helpful staff. The building was warm light with beautiful decor, like a really grand hotel.
The residents we saw around all looked really happy and well cared for.

Reply from Ruby Pratt, Deputy Manager at Meadowbrook Care Home

Thank you so much for your lovely words about our wonderful home and staff team. We will be sure to pass this back to everyone!


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Review from Sue A (Daughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been Meadowbrook since the beginning of February & everyone has been friendly & caring. It has been a very big change for them & they have all helped to settle them in. Meadowbrook has outstanding facilities & activities to suit all abilities. Would definitely recommend.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you for the wonderful feedback, I'm incredibly proud of the team at Meadowbrook - so it is wonderful to hear that your mum and dad's experience has been so positive.


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Review from Claire T (Daughter of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our Dad from another care home where he had lived for 4 years to Meadowbrook in February 2025 and the move has been seamless. The staff have been exceptional, especially two staff members who personally took responsibility for settling our Dad, who is living with advanced Lewy Body Dementia.
We had been so worried to move him so far into his diagnosis, however the team have made him feel safe and comfortable. He is sleeping better than ever and has finally started gaining the weight he has lost steadily over the last 9 months. When asked, with limited vocabulary he describes his new home as 'feeling like home, home'. I am sleeping better too and don't feel the need to keep checking in. We couldn't have wished for more.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you so much for your kind feedback, I am absolutely delighted you feel this way and that you are sleeping better. I will be sure to share this with the team. Dad is such a gentleman and a real pleasure to care for.


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Review from Tony P (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Management care and attention are excellent, friendly, good communication and caring approach for the resident.
Caring staff on what I have observed are a little bit slack and take the residents first reaction as gospel. Resident with dementia sometimes cannot communicate if they are thirsty or hungry
and could have not had drink or food all day. I know it's difficult as there are other residents but a bit more observation would greatly help.
Staff should encourage residents to get involved and participate in all of the facilities and organised events so the residents settle and enjoy the home easier.

Reply from Laura Adams, General Manager at Meadowbrook Care Home

Thank you for your review and lovely words. We appreciate that the care needs of our residents can vary depending on their specific conditions and diagnosis as well as how we are required to adapt our approach dependent on this. I would really like to further understand the observations you have had and so have reached out personally to ensure we are always providing the extraordinary care we strive for.


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Review from A H (Wife of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with our choice of care home for my husband. He had 2 weeks of respite in another care home earlier which we and he did not like. The care given at Meadowbrook is excellent as is the overall ambiance.

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Review from J A (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole staff team at Meadowbrook Care Home have been consistently friendly, patient and caring towards Mum and any of Mum's visitors. There is a lovely atmosphere in the Bistro and the dining room when the residents are gathered there and it's good to see them enjoying the various activities and
entertainment. I love to see the 'Works of Art' on display too that have been created by the residents. It was a difficult decision to move mum to a care home but after the move to Meadowbrook, I wish she had moved here sooner!

Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care Home

Thank you for the wonderful review, we are delighted that you are happy with the care and support from the team at Meadowbrook.


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Review from Sally J (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother went into Meadowbrook Care Home in early January 2025 for respite care following a deterioration in her mobility after a chest infection. My mother has always been fiercely independent and was not keen on going into a home, even for respite care, but the whole experience has been
absolutely amazing. The entire staff - from the management to the caring staff and the reception team - have been wonderful - professional, friendly, welcoming, sensitive and caring. The home itself is wonderful with very stylish, comfortable rooms and great bathrooms. The communal areas are fabulous with a lovely cafe, dining room, lounge, cinema room, private dining room, children's area, craft room and probably more places that I haven't yet discovered! My mum has already (in less than a week) visited the hair salon and had her nails done and seen the in-house PT several times to help with her mobility. This is a special place with staff who really care. I couldn't recommend it more.

Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care Home

Thank you so much for the wonderful review, we are incredibly proud of our team at Meadowbrook and we are also delighted you and your mother have enjoyed such a positive experience.


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Review from Wendy S (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very nice new facility, we call it a luxury hotel rather than a care home.
Large rooms with ensuite shower rooms and nicely furnished. The hospital-type bed is well-disguised. The staff have been so kind and caring and do everything to keep my mother safe and comfortable.
The home has a great vibe
with lots of things going on for the residents and their families. It is sad my mother is too poorly to join in and appreciate what there is available to pass the time.
I would definitely recommend this home.

Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care Home

Thank you for the lovely feedback, we continue to be incredibly proud of the team. Please do speak to the management team about what we can do to bring relevant past times to your mother if you feel it would be appropriate as I have no doubt they would be able to accommodate.


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Review from K T (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just spent 3 weeks at Meadowbrook for respite care. From the moment he arrived until he left a few days ago, he was so well looked after. The staff were super helpful at all times and supported him superbly to achieve his aims to increase his strength and regain his confidence, to enable
him to achieve his goal of returning to independent living.
I can't thank everybody enough for everything they did for Dad.

Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care Home

Thank you for the wonderful feedback - we are delighted your father had such a positive experience with us and that he has been able to reach his goal to return home. You are always welcome to pop in and see the team. I am sure they would be thrilled to see you both and hear how he is getting on at home.


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Review from Graham E (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Meadowbrook in early October 2024. It is a caring, comfortable and engaging environment for loved ones. The home is brand new and luxurious, with a warm atmosphere.
The rooms are spacious and well-designed, offering residents privacy, comfort and Mum's room has so much natural light.
Guests are encouraged to join residents for meals. They also accommodate celebrations in a private dining room. Mum has had the opportunity to try everything from arts and crafts to fitness classes and she has enjoyed a movie night in the cinema room. The activities are planned to keep residents active, engaged, and happy.
In addition, Mum has regular hair and nail appointments together with chiropodist visits and trips into town to shop.
The staff are friendly and attentive. They make everyone feel comfortable and supported, always greeting us with smiles and ensuring my mother feels right at home. Meadowbrook has given our family peace of mind knowing that my mother is well cared for.

Reply from Michelle Bladen, Regional Operations & Quality Director at Meadowbrook Care Home

Thank you for the wonderful feedback, we are incredibly proud of the team at Meadowbrook - so it is wonderful to hear that your mother's experience has been so positive.


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Review from Lorraine D (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Meadowbrook is a beautiful well kept care home. On arrival, you are greeted with a warm welcome and offered refreshments
The staff are extremely kind and pleasant and nothing is too much trouble
The resident's rooms are lovely and large and well-equipped with excellent medical beds for those that
may require them
There are activities and trips a plenty and lots of social events for the residents
A beautiful private dining room where private parties can take place
My Mum and Dad are both residents, Mum has dementia and has blossomed in the surroundings.

Reply from Ruby Pratt, Deputy Manager at Meadowbrook Care Home

Thank you so much for this beautiful review - it really is our pleasure to support them both and I will be sure to share this with the team!


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Review from Sally H (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming to the stage when you realise a home is the next stage for one of your parent's care is a very difficult and overwhelming time. From the moment we visited Meadowbrook Care Home we knew it would be the right place for dad. The noticeable difference that puts it above the other care homes in the
local area is the team. From our initial enquiry Deputy Manager was so patient and kind answering all our worries and woes giving us the reassurance that they could meet dad's needs. Then every staff member we have met since dad joined Meadowbrook, from reception to the care team to the cooks and housekeeping are welcoming, kind and genuinely care for the residents. With an open door policy for visits, you get to see the care home in action and it's truly lovely. A most deserved five star rating.

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Review from Caroline C (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Meadowbrook ensured that we all had a memorable time celebrating Mum's 90th Birthday which kicked off with a wonderful champagne breakfast and then a Chinese Meal on Saturday evening in the private dining room. It was a very special time with many happy memories.
Thank you to all the team at Meadowbrook.

Reply from Amanda Smith, Chief Operations Officer at Meadowbrook Care Home

Thank you so much for your kind feedback, we are absolutely delighted you had the best experience- you deserve it! On behalf of the manager and The Meadowbrook Team, thank you ever so much.


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Review from A C (Daughter of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise all the staff enough at Meadowbrook.
We're treated like one of the family and feel so secure that Dad is in safe hands. We're so appreciative of everything they do.
Thank you so much for your wonderful care and hospitality.

Reply from Amanda Smith, Chief Operations Officer at Meadowbrook Care Home

Thank you so much for your kind feedback, we are absolutely delighted you feel this way. On behalf of the manager and the Meadowbrook Team- thank you ever so much.


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Review from Sian R (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad recently moved into Meadowbrook and from the moment he arrived he really couldn't have received any better care. The home has such a lovely feel as soon as you walk through the doors and all the staff are so kind and caring and nothing is too much trouble. The home is beautiful with all beautifully
decorated rooms. The bistro area is lovely to have a coffee or something to eat when Dad has visitors and the food the residents have is delicious and beautifully presented and family and friends are welcome to stay for meals too which is lovely. The home always has plenty of different activities to join in with as well as organising trips out. The staff not only look after Dad but they really look after us when we are visiting and make us feel so welcome. I feel very lucky that Dad is in such a lovely home and being so well looked after!

Reply from Chloe Graur, General Manager at Meadowbrook Care Home

Thank you for your kind feedback. I look forward to sharing it with the team.


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Review from K C (Granddaughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Meadow Brook and their team are truly amazing! We have been visiting our 90-year-old grandmother who is in for 3 weeks after surgery. We have been made to feel so welcome on every visit, the social communal areas are inviting and comfortable and her room is spacious including a stunning g bathroom and
all the little extra touches of comb, razor, cleansing products provided!
The food they provide is nutritious and meets her needs.
We are always welcomed by caring staff who will do anything for you and her and keep us hydrated very well whilst there.
The staff member and her hospitality team are incredible, and even provided us with a 3-course meal for 11 of us to celebrate her 90th birthday yesterday evening.
All the other residents there are constantly having attentive care also anytime we are there, from sitting and doing puzzles with them, watching a film together with them or just generally chatting and keeping them entertained.
We couldn't be happier and want to thank everyone so much.

Reply from Chloe Graur, General Manager at Meadowbrook Care Home

Thank you so much for your kind words. It is always great to receive feedback. I look forward to sharing your comments with the team!


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Review from Graham G (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we contacted them they could not have been any more helpful putting our minds at ease. The accommodation and facilities are superb. The day my dad went in we had a family meal in the private dining room the food was excellent and the staff couldn't have been any more helpful. I would
highly recommend a visit if thinking of a place for respite or a permanent home. 5 stars all around.

Reply from Chloe Graur, General Manager at Meadowbrook Care Home

Thank you for your kind review. We are thrilled that you are happy with Meadowbrook. I look forward to sharing your comments with the team.


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Review from M G (Grandson of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing! My nan has recently moved here and she couldn't be happier. Naturally, she was against moving out of her home where she had lived for 50+ years but within a few hours, she felt settled and at home which was all down to the fantastic and welcoming staff who work at Meadowbrook.
There
is a large restaurant in the home where all the residents can go at any time to eat or drink which is also included so they are never asked for money. there is also a cinema room, gym, private dining rooms and so much more.
Recently myself and 12 others from my family went to see my nan and we booked the private dining room. The onsite Chef made us a superb 3-course meal (Michelin star standard) and my nan had the best day seeing us all and proudly showing off her new home. (again, this was all included in the price and we didn't have to pay a penny).
My nan's room is also spectacular and again she couldn't be happier.
I might book 2 weeks in myself!

Reply from Chloe Graur, General Manager at Meadowbrook Care Home

Thank you so much for your kind words, it is lovely to receive such a wonderful review, it is a pleasure to care for your nan, I will share your kind words with the team.


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Meadowbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Meadowbrook Care Home is calculated as follows: ( (180 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 213 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Meadowbrook Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Small Care Home Groups 2024

Recipient: Connaught Care Group

Date: Wednesday 31 Jan 2024 More details

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Frequently Asked Questions about Meadowbrook Care Home

What types of Care is Meadowbrook Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Meadowbrook Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Meadowbrook Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Meadowbrook Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Meadowbrook Care Home to the centre of Bishop's Stortford?

2.3 mile(s) as the crow flies, distance by road may be significantly further.