Merlin Manor Care Centre

Merlin Way, Hartlepool TS26 0BF
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9.7 67 Reviews
  • Merlin Manor Care Centre, Hartlepool
Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.

This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.

It has lovely outdoor areas and spectacular views.

All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents can get a pamper when needed.

Staff are highly trained and the dignity of the residents is at the heart of their care.

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Care Provided by Merlin Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carole Gibson (Home Manager)
  • Admission Criteria
    • Accepts referrals from Private residents, Local Authority, Nursing, Health and CHC
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (94)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Merlin Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All private fees will be discussed with prospective residents

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no current restrictions on visiting at the service, families and friends are able to come to the care home and visit their loved ones.


  • Parking

  • The care home offers 2 car parks


Merlin Manor Care Centre Reviews (67)

Total of 67, showing 1-20
9.7

Merlin Manor Care Centre has a Review Score of 9.7 (9.735) out of 10, based on 66 reviews in the last 2 years. Over all time Merlin Manor Care Centre has 67 reviews.

Overall Experience

  • 55
  • 10
  • 1
  • 0
  • 1

Date Published

67
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35
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Review from J R (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In summary, Merlin Manor has become my second home, it's a place of joy and peace with such friendly and professional staff whose care and compassion know no bounds. It means so much to see such a wonderful environment for my best friend (a resident) whose home it has become. Thank you Merlin Manor.

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Review from A J (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go over and above. The care is excellent.

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Review from R L (Son of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a little unsure what to expect when Mam moved to Merlin Manor but I have to say she is so happy and well cared for. She stays in her room a lot and it is so cosy with lots of her own belongings around her. It is very clean and bright and the staff are very good and make sure she has everything
she needs.

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Review from A A (Daughter of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is very well cared for, the staff are kind and welcoming, they know what my mam likes and dislikes and they spend time with her chatting and signing.
There is always a member of staff (carers, nurse domestic or members of the kitchen staff) who will say hello to her and hold her hand. Thank
you Merlin Manor.

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Review from Alison C (Daughter of Resident) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot write a review which exemplifies the dedication and pure resilience of the management team at Merlin Manor that have fought for my mam for over a month to receive the care she needs. I could never thank them enough for everything they have done, not only for her but the emotional support and
excellent communication they have demonstrated to me and my family. Thank you also to the love, care and dedication of staff - don't know if I can name names but they know who they are. You have taken my mam into your family and love her like she is your own mam. I will never be able to thank you all enough.

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Review from T A (Friend of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visted a family friend and the atmosphere was amazing. The staff were all in good spirits which echoes through the home.
The home is immaculate and has a high standard, management welcoming and the door is always open. The residents all seem happy and are very well-kept. My visit was very pleasant
and enjoyable. Good example of how a care home should be.

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Review from S S (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Dad's care is good. Staff are friendly and make me feel happy to leave Dad in their care.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for taking the time to leave us a review, we are pleased that you are happy with your dad's care and support needs. We will pass on your feedback to the staff team at Merlin Manor.


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Review from T G (Daughter of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was admitted as an emergency rehab placement and is now a permanent resident. She has settled in really well, is happy, content and well cared for by the staff at Merlin Manor who are all very caring, professional and polite. Mum's room is always clean and tidy. She loves to join in the activities
that are really well organised. Keep up the good hard work team Merlin.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for taking the time to leave us a review, it is great to see that you are happy and your mum is settling in well. We will pass this review to the staff team within the home.


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Review from C O (Niece of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits to Merlin Manor are always a pleasure. My aunty is well looked after. Her needs and dignity are always taken into account. She is well looked after, her family are always greeted warmly and professionally. The home is well kept and well managed.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for taking the time to leave us a review, it is lovely to see your aunt is well supported and looked after by the team. We will pass this review onto our staff teams within the service.


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Review from A S (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came today to visit Dad after he was brought back from hospital following having a stroke. Spoke to the senior care assistant who was very pleasant and informative. Also spoke to her earlier in the week and again found her to be very informative and caring. Sorry for using names but she has been the
best member of staff that we have had to speak to regarding dad and seems to have full understanding of his needs and how to care for him.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for taking the time to leave us a review, it is great to see the team have supported you and your dad and great to see that information given is informative. I will pass this review onto the staff team.


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Review from Jane C (Daughter of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have shown nothing but kindness, dignity and professionalism to both my dad and family throughout his stay. Thank you all so much, we have been blown away by your care and consideration during Dad's stay.

Reply from Kevin Robinson-Husband, Operational Support Manager at Merlin Manor Care Centre

Thank you for taking the time to leave a review, it is great to see that your dad and family feel supported within the care home by the team. We will share your comments with the staff team within the care home.


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Review from C B (Sister of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From moment we entered the building we knew this was the right place for our sister. From the management to all the grades of staff, we were all treated with the utmost courtesy and professionalism. No problem was too small for the staff to deal with. Thank you for looking after our sister through an
extremely difficult time.

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Review from M S (Resident) assisted by family/friend published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living in Merlin Manor, the manager and staff are lovely. There are a lot of things to do.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for the review, it is great to see that your loved one is happy and that you're happy with the service which is delivered. We will share these comments with our staff teams.


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Review from Elaine P (Sister of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in Merlin Manor since December 2023. She is very settled and very happy and loves the manager and staff.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for this review, it is great to see that your loved one is happy living at Merlin Manor - we share these reviews with our team.


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Review from W Y (Daughter of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Merlin Manor look after my mother who has been a resident for a couple of weeks. She is on end-of-life care and we have been welcomed at any time of the day or night. Some of the staff are exceptional, very caring and patient with our family. One problem we have encountered is gaining entry to the building
and at times, leaving, as there are times when there is no one about to open the doors.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for this review, it is lovely to see that staff are caring for your loved one and yourselves as a family. I am sorry about the door entry and exit we will discuss this with the home.


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Review from Adele D (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so against my mother going into a care home, and was very upset the night before she was transferred from hospital to Merlin Manor. But since she arrived I realised she was in a good place. Every single staff member bent over backwards to help Mam settle in and couldn't have cared for her more.
They gave the same care to myself and my family, constantly asking if we needed anything and if we were alright. We had many hugs and a feeling of genuine care, from everyone from management to housekeeping. Most important has to be included in what was going on and what to expect next. The love and support and attention to care was outstanding and we will never forget.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you so much for taking the time to leave us a review, we are really grateful for the lovely feedback and comments you have provided, this helps us to continue to improve and ensure that we maintain a high level of service offered to our residents and families. We will pass on this feedback to our staff teams.


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Review from J L (Daughter of Resident) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice care home, my mam is well looked after, the care assistants are good, with two of them being the most wonderful carers we have had the pleasure to meet and we are so thankful they have cared for my mam. We are very grateful to Merlin Manor, lovely manager and have been wonderful during a very hard
time we are going through.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for the lovely review and your kind words, feedback helps us to improve the services in which we deliver. It is also great to see that our management team alongside the wider team at Merlin Manor have supported your loved one and also supported the family. We will pass these comments on to our staff team.


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Review from Harry B (Friend of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited an old friend recently after being told they were now living in a care home and from the minute we walked in it was obvious that was the perfect word for it.
All members of staff and management clearly showed that they cared for the people in their charge and were committed to their welfare.
Thank you very much for what you all do daily for all the residents.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for your review, it is lovely to see that you are happy with the service in which Merlin Manor Team is providing towards your friend. We will pass these comments to the team within the home.


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Review from Margaret A (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My second meeting with the staff. I find all the staff members the most caring people you want to have around when I am not at my best, caring, kind, the very sort of people to have around because nothing is too much for anyone. Very sparkling and the food is all well cooked - yum!

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for this lovely review and comments, it is good to see that you are happy with the service which has been provided. I will pass on the feedback to the team within the care home.


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Review from K G (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely comfortable in her room. She speaks highly of the staff and the care and support given. She does not have a big appetite but does enjoy the food and her tea and biscuits! The family feel that the staff and management team are very approachable.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you very much for your lovely review and comments, it is great to see the great care and support provided.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Merlin Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Merlin Manor Care Centre is calculated as follows: ( (603 Excellents x 5) + (137 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 769 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Merlin Manor Care Centre is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Rukiha

Rukiha Hussain

Job Title: Deputy Manager

I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.


I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.


I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.


I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.


Carole

Carole Gibson

Job Title: Care Home Manager

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.


I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.


I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.


Each home has been different but very rewarding and at times challenging.


I have my NVQ level 2,3,4 in care.
RMA
D32/D33 Care assessor.


I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.


I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.


I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.


I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.


Frequently Asked Questions about Merlin Manor Care Centre

What types of Care is Merlin Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Merlin Manor Care Centre provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Merlin Manor Care Centre have?

There are 94 Single Rooms.

What are the Facilities & Services at Merlin Manor Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Merlin Manor Care Centre to the centre of Hartlepool?

1.7 mile(s) as the crow flies, distance by road may be significantly further.