Merlin Manor Care Centre

Merlin Way, Hartlepool TS26 0BF
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9.7 67 Reviews
  • Merlin Manor Care Centre, Hartlepool
Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.

This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.

It has lovely outdoor areas and spectacular views.

All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents can get a pamper when needed.

Staff are highly trained and the dignity of the residents is at the heart of their care.

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Care Provided by Merlin Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 94 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carole Gibson (Home Manager)
  • Admission Criteria
    • Accepts referrals from Private residents, Local Authority, Nursing, Health and CHC
    • Ages 65+
  • Room Information
    • Single Rooms (94)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (94)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2022
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Merlin Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All private fees will be discussed with prospective residents

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There are no current restrictions on visiting at the service, families and friends are able to come to the care home and visit their loved ones.


  • Parking

  • The care home offers 2 car parks


Merlin Manor Care Centre Reviews (67)

Total of 67, showing 61-67
9.7

Merlin Manor Care Centre has a Review Score of 9.7 (9.735) out of 10, based on 66 reviews in the last 2 years. Over all time Merlin Manor Care Centre has 67 reviews.

Overall Experience

  • 55
  • 10
  • 1
  • 0
  • 1

Date Published

67
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66
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Review from Anthony M (Son of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that we found Merlin Manor. After visiting (viewing) so many Merlin Manor is streets ahead of others. The staff are so kind and caring to my father. It feels like we can rest assured that he is being fully looked after.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for a lovely review and we are really happy that you and your relative are happy at living Merlin Manor. We will discuss these comments with the staff team.


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Review from Angela G (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my Mam is receiving in Merlin Manor, the nursing staff and nurses are very caring and look after my Mam very well.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for the lovely comments and review, I will ensure that this is discussed with the staff teams within the care home.


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Review from Carol B (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was recently in Merlin Manor Care Centre for a short while. The care and attention given to him and his family was second to none. Everyone who came in contact with him and us were very caring and professional. I cannot recommend the place highly enough. Thank you from the bottom of our hearts
for all you did for our dad.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you very much for the review, this is a lovely review and I am really pleased that your dad and yourselves enjoyed the stay at Merlin Manor, I will ensure that this information is feedback to the Merlin Manor team.


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Review from Chris P (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad only had a relatively short stay in Merlin Manor Care Centre but it was a pleasure for both him and us. The staff were all caring, thoughtful and empathetic (without exception) and there seemed to be genuine and effective communication between carers, nursing staff and family. Cleaning and maintenance
staff were equally thoughtful. Efficient coordination between nursing staff and the NHS was also reassuring.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for this lovely review, I am really pleased that you and your loved one had a great experience at Merlin Manor. I will pass these lovely comments onto the staff team.


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Review from Kath D (Daughter of Resident) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Merlin Manor Care Centre since October 2022. She took a little while to settle which is perfectly normal, however, she is doing really well now thanks to the support of the nursing team, HCA’s and the ancillary staff. They are always supportive of Mam along with myself and her grandson.
The staff are open and honest with us at all times so we know how she’s doing and they include us with all decision making. They now have activity ladies who are brilliant, engaging and always happy to help with anything at all.
We as a family never imagined Mum in care but situations change for us all, this was the best decision for Mum who is now happy and supported in everything that she does.
We as a family can relax a little knowing that Mum is safe and happy.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for your comments, I will ensure that these are shared with the staff within the care home and we will continue to strive for the highest standards of care and support needs.


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Review from B A (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Merlin Manor Care Centre since its opening in Summer 2022, he was greeted upon arrival as a long lost friend with warmth and respect. The nursing and care staff are friendly and welcoming when we visit and we have made very positive relationships with them.
Merlin Manor is a clean,
warm and beautifully decorated comfortable home.
The management staff at the home are kind, approachable and efficient at sorting out any problems that arise and communications between Merlin Manor and family of residents are good.

Reply from Kevin Robinson-Husband, Group Operations Manager at Merlin Manor Care Centre

Thank you for the lovely comments and the review, these will be shared with the staff teams and these reviews help us to continue to strive for the best standards of care.


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Review from S W (Granddaughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes in Hartlepool with little success, my nana was brought to Merlin Manor Care Centre.
The place itself was immaculately clean, very modern and very spacious. It was very secure and accessible for visitors. The staff were attentive and friendly.
On arriving there, we were
very concerned with her mental health yet after her respite she was back to her original self with the help and support from all at Merlin.
We are so incredibly grateful. Thank you.

Reply from Kevin Robinson-Husband, Operational Support Manager at Merlin Manor Care Centre

Thank you for this lovely review, we will ensure that this is shared with our staff teams and we will continue to provide a high level of care.
Many thanks


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Merlin Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 66 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Merlin Manor Care Centre is calculated as follows: ( (603 Excellents x 5) + (137 Goods x 4) + (23 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 769 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Merlin Manor Care Centre is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Rukiha

Rukiha Hussain

Job Title: Deputy Manager

I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.


I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.


I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.


I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.


Carole

Carole Gibson

Job Title: Care Home Manager

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.


I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.


I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.


Each home has been different but very rewarding and at times challenging.


I have my NVQ level 2,3,4 in care.
RMA
D32/D33 Care assessor.


I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.


I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.


I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.


I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.