Middleton Lodge Care Home - Avery Healthcare
2A Middleton Avenue, Littleover,
Derby
DE23 6DL
Middleton Lodge Care Home - Avery Healthcare has a Review Score of 9.8 (9.836) out of 10, based on 35 reviews in the last 2 years. Over all time Middleton Lodge Care Home - Avery Healthcare has 35 reviews.
Review from J C (Resident) published on 22 January 2024
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Overall Experience
4.0 out of 5
Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for your wonderful review of our home. We also appreciate your honest feedback, please be assured, we do take all feedback seriously and our manager has been made aware of the issues. Please be reassured, we will do everything possible to improve on the areas of feedback you have highlighted. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for you also to have you as part of our home family.
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Review from Cathryn F (Daughter of Resident) published on 22 January 2024
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Overall Experience
5.0 out of 5
Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your mum and also to have you as part of our home family.
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Review from S R (Daughter of Resident) published on 22 January 2024
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Overall Experience
5.0 out of 5
Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your dad and also to have you as part of our home family.
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Review from Ian R (Son-in-law of Resident) published on 19 January 2024
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Overall Experience
5.0 out of 5
Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your loved one and also to have you as part of our home family.
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Review from M T (Partner of Resident) published on 16 January 2024
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Overall Experience
5.0 out of 5
Reply from Mark Whithorn, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge. Every member of the team is dedicated to providing person-centred care to all our residents. It is an absolute pleasure to care for your loved one and also to have you as part of our home family.
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Review from Fiona C (Daughter of Resident) published on 15 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you so much for taking the time to review Middleton Lodge Care Home. It is wonderful to hear that Mum is settled and happy with us. We strive to ensure that residents are engaged in their interests, enjoy a sociable lifestyle and have contact with the local community. I will pass on your positive comments to the team.
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Review from Roger E (Respite Resident) published on 3 October 2023
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Middleton Lodge Care Home. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team during your respite stay. It was a pleasure having you stay with us and to hear your amazing life story. If you ever need support again in the future, we would love to care for you again. Best wishes.
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Review from Melanie E (Daughter of Resident) published on 4 September 2023
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Middleton Lodge Care Home, Littleover. We are delighted to hear how satisfied you are with the facilities on offer and the quality of care provided by our dedicated staff team. It was a true pleasure to care for your father on his respite stay with us and to help him regain his strength before heading home. We would be happy to welcome him back at any time should the need arise. Your feedback is gratefully received. Best wishes.
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Review from Lesley A (Resident) assisted by family/friend published on 4 September 2023
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for your review of Middleton Lodge. We are delighted to read your positive comments about the services we provide to our residents, their families and our community. We love having you as part of our home family and I will make sure your wonderful comments are passed on to the entire team.
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Review from E S (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for your wonderful five-star review of our home. We are thrilled to hear that you are so satisfied with the quality of care and overall service we provide at Middleton Lodge, and it is an absolute pleasure to care for your Mum. I will be sure to pass on your comments to all the team.
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Review from Lynn A (Daughter of Resident) published on 28 August 2023
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Middleton Lodge Care Home. It is a pleasure to have your mum stay with us and we are thrilled both she and the family enjoyed her birthday celebrations! A warm welcome is always on offer upon arrival at Middleton Lodge, along with coffee and cakes!
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Review from A G (Daughter of Resident) published on 10 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Middleton Lodge Care Home and for your amazing 5-star review. We are delighted with how satisfied you are with our home, the care provided and our staff team - I will be sure to share your wonderful feedback with the team!
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Review from J H (Friend of Resident) published on 9 August 2023
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Middleton Lodge; your feedback is very much appreciated. We do everything we can to ensure that residents and their friends and family feel welcome. Our residents are always encouraged to invite their loved ones to spend time in our various communal areas, and it's wonderful to hear you were supported to engage in a flower-arranging activity together. We look forward to welcoming you back to Middleton Lodge again soon. Best Wishes.
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Review from J B (Daughter of Resident) published on 4 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for your positive review of our home, your feedback is appreciated. It is an absolute pleasure having your Mum with us and we are so glad she has decided to make Middleton Lodge her permanent home. Your family is a valued part of our community and I will pass on your wonderful comments to the rest of the team.
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Review from M I (Friend of Resident) published on 31 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kirsty Burgess, Customer Service Manager at Middleton Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Middleton Lodge Care Home, and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. We look forward to seeing you again, when you next visit us. Best wishes.
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The Review Score of 9.8 (9.836) out of 10 for Middleton Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.836 for Middleton Lodge Care Home - Avery Healthcare is calculated as follows: ( (361 Excellents x 5) + (51 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 420 Ratings = 4.836
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Middleton Lodge Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 35 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
‘Home Manager Jo Graves is a registered nurse with 30 years experience in healthcare. In her early career, she specialised in cancer care. Following this Jo undertook several roles within the acute care setting and worked as lead nurse for two private hospitals as well as working nationally in a variety of roles. She has over 5 years of experience as a Care Home CQC Registered Manager, specifically caring for residents with complex needs and those living with dementia.
Jo says: ‘It is a pleasure and a privilege to lead the team at Middleton Lodge to provide the highest quality care for those that we are privileged to care for. We have a beautiful, state-of-the-art care home in the heart of a wonderful community in Littleover and it is my passion to create a home that becomes a valued part of that.’
Job Title: Deputy Home Manager
Joined: 2022
Danielle is a qualified healthcare professional with over 25 years of experience. She holds a Level 5 qualification in Health and Social Care Management and has worked in several management roles throughout the past ten years of her career.
Danielle explained, “It is an exciting time for Middleton Lodge. We are ready to welcome our first residents and start building our care community. We have recruited a friendly team of experienced care professionals, who provide the highest quality of care.”
Job Title: Head Chef
Joined: 2022
Bringing a wealth of knowledge to his role as Head Chef, Ellis has worked in care homes for over 7 years, having previously owned his own bistro. He is adept in planning and preparing nutritious and delicious meals for residents and skilfully adapts meals into cutlery-free options for those who find manipulating cutlery a barrier.
Ellis’ cheerful character never fails to bring a smile to everyone’s day, and he stated, “I have been busy planning a selection of menus for residents, from three-course lunch menus to afternoon teas. The team and I aim to provide exceptional service, and we are looking forward to welcoming residents to Middleton Lodge. There will always be freshly baked pastries and cakes in our café for residents and visitors to enjoy!”
Job Title: Home Administrator
Joined: 2023
Sheena is our Home Administrator, she ensures the smooth running of the home, dealing with anything from finance to compliance, recruitment, and admissions. With over 15 years’ experience as a Home Administrator, we will need her expertise as the home grows and we know we are in safe hands.
Sheena says:
‘I am thrilled to have joined the Team at Middleton Lodge, the home is stunning, and it really is an honour to be part of this exciting journey.’
Job Title: Well-being & Activities Co-ordinator
Joined: 2023
Holly has been working in care for two years, but says she was born to do this job and couldn’t see herself doing anything else. Holly says:
‘There is nothing better than being the person who brightens up a resident’s day’.
Holly is Mum to her 7-year-old Son and when she’s not busy with Mum's duties, spends her time socialising with friends and enjoys getting her teeth into a good true crime novel.
Holly heads up our Well-being & Activities Team and brings ideas to the bucket list, residents will never be short of things to try and get involved with.
Job Title: Well-being & Activities Assistant
Joined: 2023
Saffy has joined the team fresh from studying Art & Film at Lancaster University and brings tonnes of enthusiasm. If residents want to engage in craft projects, then Saffy is your woman. She is a keen painter and is looking forward to getting creative with residents, particularly to make decorations for the home themed events.
She loves nothing more than settling down to watch a good film and her favourite is the all-time classic, Dirty Dancing.
Saffy says:
'I am excited to start my career as a ‘Pink Lady’ at Middleton Lodge and to use my skills to deliver enriching activities for our residents'.
