Millfield House

Millfield Gardens, Canongate, Jedburgh TD8 6ER
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9.5 6 Reviews
  • Millfield House, Jedburgh
A small, friendly residential care home in the historic Scottish Borders town of Jedburgh.

Millfield House is a modern, purpose-built home in a conservation area close to Jedburgh Abbey and Mary, Queen of Scots House.

The home is a welcoming, sensitively designed building with rooms for 23 residents. The rooms are big and bright, with some looking onto Mary, Queen of Scots gardens, others onto Millfield’s own garden. It has a lovely homely feel and a sociable family atmosphere, and is managed by Ellen Spence and her team.

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Care Provided by Millfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Ellen Spence (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Millfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,795
    • Self-Funded Residential Dementia Care from £1,795

  • Fees are tailored to the individual and are dependant on many factors, exact pricing can be discussed with the care home Manager.
  • (these prices are only a guideline, please contact Millfield House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking available


Millfield House Reviews (6)

9.5

Millfield House has a Review Score of 9.5 (9.529) out of 10, based on 6 reviews in the last 2 years. Over all time Millfield House has 6 reviews.

Overall Experience

  • 6
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Review from Aileen N (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Well looked after. Staff amazing. Safe caring environment, Family environment. Homely feel. Good communication with the family. Very friendly and caring. Hairdresser 10/10.

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Review from Joyce H (Daughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Millfield House to be a very lovely and safe place for my mother to stay. She has been at Millfield since 2021 and in this time I have found all the staff to be wonderful, caring, kind, patient and very hard working.
All taking excellent care of my mum.
I would have no hesitation in recommending
Millfield to any family or friends.

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Review from Nichola S (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Millfield for a number of years. The care he receives from the staff is first class. The meals are lovely. His room is really nice with a beautiful wet room to care for Dad's needs when showering. The staff treat all the residents like they are family and are always there to chat
and make you feel very welcome with a cup of tea/coffee and lovely homemade cake.

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Review from Andrea W (Daughter of Resident) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Millfield House for nearly a year. He has Parkinson's and Lewibody dementia. When he arrived he was painfully thin and extremely confused. In the past year with the care and devotion of the staff he has gained nearly two stone in weight and is eating much better. He socialises
with the residents and staff and has greatly improved.
The manager and the staff regularly update me, as I live in London and I get sent lovely photos of his time and days out.
I am extremely happy with all aspects of care and devotion shown not to just my father but also to his wife.
The manager goes above and beyond, as do all of the support staff.
Millfield is clean and a great environment for someone with dementia and I feel that without the care and support, he would be in a terrible way.
Thank you Millfield family for everything that you all do.

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Review from Neil D (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum very well looked after. As happy as can be expected. Health requirements have been met as have arisen and all staff are pleasant and friendly.

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Review from N W (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Millfield House for a number of years, I have seen how happy it makes my mother to be somewhere, where she feels safe and cared for by the wonderful staff at Millfield House. They take their time to talk to me and my family about my mother's care.
She has recently taken part
in the dementia U.K. walk with the assistance of family and the staff. She also enjoys the monthly coffee and cake mornings in the bespoke café area that offers privacy and comfort for all the family to visit her at the same time. She also enjoys socialising with the other service users in the home to take part in the various fun and meaningful activities in the home.
My mother likes the food and homemade cakes that are made in the home.

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Millfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Millfield House is calculated as follows: ( (66 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Millfield House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Mar 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Not Assessed

(0)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Ellen

Ellen Spence

Job Title: Care Home Manager

Joined: 2019

Ellen – Millfield


Ellen took on the role of Manager at Millfield House in July 2019. Originally from Jedburgh, she has made the town her home for over 30 years, despite being born but not bred here. Her family, who are deeply rooted in the community, means the world to her. Ellen feels privileged to care for the local residents who have contributed so much to society and now need assistance to live fulfilling lives.


A strong believer in the importance of a happy, supported team, Ellen works to ensure her staff feel appreciated and valued. She understands that a positive workplace creates a positive environment for everyone. With a background in nursing, she treats each resident with the same care and compassion she would offer her own family and friends. Ellen is passionate about advocating for those who cannot speak up for themselves, ensuring they receive the highest standard of care. Equally, she understands the importance of supporting residents' families, recognising their role in the care journey.


Ellen loves engaging with people, listening to their life stories, and sharing in the joys and challenges that shape us all. While she is a naturally serious professional, she also enjoys a good laugh and appreciates those with a great sense of humour.


Frequently Asked Questions about Millfield House

What types of Care is Millfield House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millfield House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Millfield House have?

There are 25 Single Rooms.

What are the Facilities & Services at Millfield House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millfield House to the centre of Jedburgh?

0.2 mile(s) as the crow flies, distance by road may be significantly further.