Mistley Manor

2 Long Road, Mistley, Manningtree CO11 2HN
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9.9 56 Reviews
  • Mistley Manor, Manningtree
Mistley Manor is a luxury residential care environment, tailoring services to suit quality of life within a tranquil and rural setting.

Versatile packages can include long-term care and respite, with the home also having the expertise to provide personalised dementia care packages.

The latest sector research has been taken onboard and care workers are committed to a bespoke approach throughout the home. As well as relaxing lounge areas, there is also a cinema room and bar to enjoy.

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Care Provided by Mistley Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 84 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joe Volf (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Mistley Manor

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,460 – £2,226
  • (these prices are only a guideline, please contact Mistley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arrival, visitors must report straight to reception to sign in. This is also where the main offices can be found.


  • Parking

  • Mistley Manor has 10 parking spaces at the front of the building, additional parking is round the back with around 40 spaces.


Mistley Manor Reviews (56)

Total of 56, showing 21-40
9.9

Mistley Manor has a Review Score of 9.9 (9.851) out of 10, based on 21 reviews in the last 2 years. Over all time Mistley Manor has 56 reviews.

Overall Experience

  • 47
  • 8
  • 1
  • 0
  • 0

Date Published

56
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35

Review from Paul M (Respite Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed some respite care after a minor operation and also to give the family the space to go on holiday and recharge the batteries. Mistley Manor is a very caring and professional operation and the premises are outstanding. Mum was refreshed after her stay and I really appreciated the little touches
like the nail varnish. My only drops in the marks were because we had some confusion over her using the walker which kept reappearing even though we had said she should not use it for the first two weeks and her hearing aids were not always kept charged up. It is an expensive place to stay and even though we got a special rate it was still a lot of money.

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Review from John G (Son of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities were very good and the staff could not have been more helpful. Mum was happy with her room, the food was excellent and all the team were friendly and professional but unfortunately, she missed her home too much, so didn't stay permanently, just a respite break.

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Review from John G (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed urgent end-of-life care and it took just one phone call to Mistley Manor to arrange a suite for my mother. The whole process was extremely professional and comforting. Although my mother's stay turned out to be very brief, she was given the highest and most attentive care.
I would
have absolutely no hesitation in recommending Mistley Manor, every member of staff I met or had any dealings with were amazing. Their care and attention to detail also did not falter, even after her death.

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Review from Vanessa P (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the care provided is excellent. My mum has looked so well since coming to live at Mistley Manor, she is happy and looks great. The review was good and highlighted some areas which could be improved for her ie rail by the bed, more vegetables with meals, cricket tv channels and dietary additional.
I know Mum gets on well with the staff, she has her favourite I think, but she chats to them all. It all adds to the more interaction we discussed as Mum is quite sociable. She loves the hairdresser service too.

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Review from E L (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent almost 6 years at Mistley Manor before passing away due to Alzheimer's in December 2021. Each time I visited I found Mum to be well cared for and evidently comfortable with the carers around her. The staff were friendly and welcoming, patient and caring. Often faced with difficult circumstances,
as is the nature of caring for dementia sufferers, I witnessed staff deal with many challenging situations with care and compassion and immense patience. Through the covid restrictions, the 'senior first' staff have always been quick to respond to my queries and have provided updates on Mum, or proactively contacted me where issues arose. Whilst sometimes visits, after long periods of absence are tinged with trepidation, on every occasion I left reassured that we had chosen the right place for Mum and that the stresses induced by her Alzheimer's were made as bearable as possible by the great team around her, enabling her to feel safe and secure.

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Review from J W (Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Mistley Manor for the past 10 months until she sadly passed away recently. The staff at Mistley have gone over and above in the care they provided to meet her complex needs. She was treated as an individual from day one with dignity and respect. The personal care she
recieved was excellent and she really enjoyed the beautiful food. I am extremely grateful to the carers and management who have always been very accommodating and kind. I would happily recommend Mistley Manor to anyone who is looking for a care home for their loved one. They have been brilliant.

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Review from A C (Son of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents lived in one of the 'independent' bungalows within Mistley Manor, however, they continually accessed and used the facilities, which are excellent. The support both received from all staff has been exemplary. They were treated with kindness, and dignity at all times, from a team who clearly
knew their job extremely well, particularly in the more difficult times. It was a comfort as 'children' that we knew our parents were safe and well cared for in every respect. Staff often going over and above what was expected to provide personal support without being asked.

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Review from N S (Resident) assisted by family/friend published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I use the service for two days a week daycare and occasional respite breaks. The staff at Mistley Manor go out of their way to help me as I have no family support. The staff are very friendly and always greet me by name when I arrive. Always look forward to going and enjoy the company, the surroundings
and the superb food..

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Review from Melanie M (Sister of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything.

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Review from Deborah S (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides the care and assistance my mother requires. The staff are caring and go above and beyond their duties. My mum feels safe, secure and very happy. Although we are still in lockdown, the home has provided as much access and safe visits as allowed. I would thoroughly recommend this home
for peace of mind for a family member.

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Review from Cheryl H (Sister of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is always clean and well presented when I visit. Staff are always happy to listen to me if I have something to ask and happy to help. Staff interact with residents all the time.
I have on occasions preferred for my brother to stay at Mistley Manor rather than go to hospital as the ratio
of staff is so good and the care he receives is so good. In my opinion, staff go above and beyond.
Since choosing Mistley Manor for my brother eighteen months ago I haven't looked back. Watching my brother gain confidence and look happier and healthier I know I made the right choice.

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Review from Mavis B (Cousin of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care my relative receives. The staff are caring and cheerful and we are kept up to date by the owners with a weekly Relatives Letter. The owners have gone above and beyond keeping everyone safe during the pandemic for which we are very grateful.

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Review from Penny B (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider offering a dignified and safe environment for my parents to spend their last years with very helpful kind staff. My father says he has issues with the food, this is my only negative comment. Don't know if he is being reasonable or difficult.

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Review from R K (Sister of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at Mistley Manor for four years. Although she would rather be at home she says it's a good home and she is well looked after. The carers are kind and patient especially when my sister gets confused about things. My sister enjoys all the activities and outings. The home is always supportive
of its residents and tries to maintain a happy atmosphere. The food is good and the menu is discussed with each individual resident and alternative options offered where necessary.

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Review from Anne S (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother will be 90 next month and is virtually bedridden. Mum had always said she wanted to stay in her own home, and until recently, she managed with the help of a carer. However, she was becoming increasingly anxious and isolated, and it was clear she needed 24-hour care. The pandemic made this
very difficult on a practical level, but we eventually moved Mum to Mistley Manor just over a month ago, and I am so relieved that she is there and is being so well looked after. She has settled very well and has told me how kind and accommodating the staff are. She feels safe and is surrounded by her favourite bits and pieces from home. She really enjoys having freshly cooked meals. Mistley Manor also allowed visits - when many care homes did not - which we also greatly appreciated, although these have of course stopped in lockdown. As a family, we are all so grateful to the staff at Mistley for dealing so sympathetically and professionally with our mother.

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Review from Geoffrey A (Son of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My young 83-year-old self sufficient mother was suffering from what can now be described as an effect of the initial COVID-19 lockdown. Her symptoms were anxiety, worry, loss of confidence that began to manifest themselves gradually over a period of time during the initial lockdown from March onwards.
In part, these symptoms were bought on by an inconsistent sleep pattern. The family tried to care for my mother at her home, we did our best but we couldn't offer the care and support she needed.
Having made the difficult decision to put her into a care home, the team at Mistley Manor couldn't have done any more, she had a COVID test the same day and was admitted 2 days later. I'm pleased to say after 6 weeks of professional care and help along with being able to enjoy resident interaction, she is on the mend, her confidence has returned and she is now in her words "ready to return to her own home". Thank you, Mistley Manor.

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Review from Penny W (Daughter of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am forever thankful that Mistley Manor was recommended to me for my mum's care when she developed dementia. My mum regularly tells family and friends how happy and grateful she is to be there. She is extremely well cared for and the staff are wonderful. They do a fantastic job caring for the dementia
residents, with round the clock care and really get to know their charges. They are very detailed and organized in all they do. As well they keep in touch with me and always make me feel like my mum is their only resident as they give her such care and attention. Most importantly there is an excellent ratio of staff to residents, which makes a huge difference to the quality of care they can provide. The proprietors have been extremely good in keeping relatives informed during the COVID crisis and have gone above and beyond to keep both staff and residents safe. I truly believe this is one of the best care homes in the UK.

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Review from Stuart L (Son of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impeccable service, care, attention to detail - likeable staff and respectful management - professional, supportive, full of love and commitment. My mother had a rapid case of Alzheimer’s and deteriorated rapidly, there was never a moment the staff left her side or turned away when she needed them
most as visiting was difficult for me due to work commitments.

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Review from Maxine T (Daughter of Resident) published on 22 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Mistley Manor to convalesce from a hip operation. The staff were professional and friendly and went above and beyond to help get my Mum up and about, giving her the extra confidence to return home after her operation. My father visited daily and enjoyed eating in the dining room
with Mum. The menu changes daily and is of a true restaurant standard.
I would happily recommend Mistley Manor to friends and family, and I know both my parents would happily stay there again if the need arose.

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Review from Hilary P (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very relieved to find Mistley Manor when our mother's previous care home could not cope with her needs following a stroke. She has dementia and was having frequent falls, but the manager reassured us that it would not be a problem. All the other homes we had looked at were terrible. Our mother
is now 91 and has been a resident at Mistley Manor for nearly 3 years, and they have coped with her increasing needs wonderfully.
We have been delighted with all aspects of the home. It is a lovely spacious, light environment with excellent facilities and regular activities for the residents. They even arranged to take her swimming in a specially adapted pool for the disabled before lockdown.
The staff are exemplary and really care about the residents, and the managers are consistently helpful and proactive with all our mother's health and care needs.
I have no hesitation in highly recommending Mistley Manor.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Mistley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Mistley Manor is calculated as follows: ( (213 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 249 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mistley Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Joe

Joe Volf

Job Title: Registered Manager

Joined: 2015

Registered Manager


Lisa

Lisa Bartlett

Job Title: Registered Manager

Joined: 2017

ENMH, RNHM, BScHons Community Specialist Practice.