Mistley Manor

2 Long Road, Mistley, Manningtree CO11 2HN
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9.9 56 Reviews
  • Mistley Manor, Manningtree
Mistley Manor is a luxury residential care environment, tailoring services to suit quality of life within a tranquil and rural setting.

Versatile packages can include long-term care and respite, with the home also having the expertise to provide personalised dementia care packages.

The latest sector research has been taken onboard and care workers are committed to a bespoke approach throughout the home. As well as relaxing lounge areas, there is also a cinema room and bar to enjoy.

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Care Provided by Mistley Manor

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 84 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joe Volf (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Mistley Manor

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,460 – £2,226
  • (these prices are only a guideline, please contact Mistley Manor to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arrival, visitors must report straight to reception to sign in. This is also where the main offices can be found.


  • Parking

  • Mistley Manor has 10 parking spaces at the front of the building, additional parking is round the back with around 40 spaces.


Mistley Manor Reviews (56)

Total of 56, showing 41-56
9.9

Mistley Manor has a Review Score of 9.9 (9.851) out of 10, based on 21 reviews in the last 2 years. Over all time Mistley Manor has 56 reviews.

Overall Experience

  • 47
  • 8
  • 1
  • 0
  • 0

Date Published

56
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35

Review from Helen A (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mistley Manor, its staff and management, have demonstrated exemplary care, for both of my parents. All, without exception, have taken a very personal interest in their emotional and physical well-being. During my Father's short illness and following his passing, they have shown the utmost kindness and
respect for all members of the family - and of course - especially for my Mother. She considers it to be her home and would be devastated to leave - having made some lovely friends in both other residents and staff. We have been overwhelmed by all aspects of the care provided by the whole team at Mistley Manor, nothing is too much trouble for anyone, going above and beyond what would normally be expected, in every way - thank you.

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Review from Susan L (Daughter of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After four years of living together in a suite at Mistley Manor, my parents recently passed away. The care they received during these years was truly excellent and enriched their lives beyond measure.
The care staff are all highly trained and carry out their duties with a love and care that was shown
not just to my parents but support was also given to me and my sister.
During the fours years, we had regular care meetings with senior staff and were always kept updated when we visited or by phone.
The care and respect that was afforded my parents gave them a longer and better quality life but also gave me and my sister peace of mind.
I cannot thank all the staff at Mistley Manor enough and will recommend to anyone I know who needs excellent care.

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Review from Shirley G (Daughter of Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident of Mistley Manor for almost a year. He suffered with dementia and heart disease, and his dementia progressively worsened during this time. The management were very helpful and tried their hardest to accommodate any request I made. I was informed immediately if a problem arose
and I was kept up to date with my father’s general wellbeing on a regular basis.
The carers and other staff were all extremely kind, helpful and respectful to my father, who, at times due to his condition, could be demanding. The seniors and carers never complained about any task they needed to do for my father, some of which was beyond their remit, which was much appreciated by my mother and I.
My father was very happy at Mistley Manor up until he passed away. I would have no hesitation in recommending Mistley Manor.

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Review from K P (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent accommodation - rooms are very comfortable. Consistency in carers/staff who know residents well. Sometimes health issues are not followed up with a GP but urgent issues are acted on immediately. Personal care is not sufficient for the needs of my mother.

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Review from C C (Friend of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, I notice the staff are excellent and caring. They are very helpful but my issue with the home is that it is advertised as 'luxury' with its shiny ornaments, but the food is poor. Portions are small and menus are aimed at children. Cheap, sliced bread, little in the way of fresh veg and
fruit. The residents haven't always been old, they could sometimes be difficult, but many have discerning tastes.
I have marked safety/security as poor as it relates to one difficult resident who has been able to wander into my friend's room on several occasions, causing concern. The staff do their best to manage him, though it is a difficult task.

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Review from Steve G (Son-in-law of Resident) published on 23 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff have always been extremely helpful, supportive and helpful. The care over the past 18 months has been exemplary.

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Review from Jacqui M (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents of Mistley Manor in a large, comfortable suite. While Mistley Manor provides accommodation, food and activities of the highest standard it is the care of all the staff that is of the highest possible quality and enriched their lives. MM offers a wide range of facilities
from a beauty salon to a bar and cinema room - sociable to peaceful.
Furthermore, the care extends to the family and means they offer a complete and holistic service. Every one of the staff knows every resident by name and all the care staff, the gardeners, cleaners, reception staff carry out their duties with a smile. The people who look after my parents directly are patient, kind, gentle and possess a good sense of humour, anticipating and meeting their complex needs. I cannot tell you what a fantastic home Mistley Manor is and how highly rated (outstanding) and would recommend it to anyone looking for a safe, high-quality home offering excellent care with dignity and respect.

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Review from Jane D (Niece of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and attention that my aunt received. All the care assistants are extremely pleasant, polite and friendly. They do their work efficiently but sympathetically and build up meaningful relationships with the resident and the resident’s family.
The seniors are very efficient and
informative and nothing is too much trouble for them.
The reception staff are welcoming and helpful.
Overall I have been very impressed with the care my aunt has received.

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Review from Michael S (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most wonderful place imaginable. All the staff give 110%, time and care. The food is perfect for our needs. There is so much space in all the private and public rooms and corridors and so tasteful. What more can I say, we are so lucky to have found you.

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Review from Louise N (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home - more like a hotel - friendly staff, all very helpful and caring. Mum was looked after very well during her stay after breaking her wrist and we, her family, were happy that she was getting the necessary care while she was temporarily incapacitated.

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Review from Pauline C (Wife of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, fortunately, is quite independent, but he enjoys the good service and care which the home provides.
He is very happy and we both appreciate that he is so well looked after, as I am no longer able to care for him myself.

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Review from Jo W (Daughter of Resident) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived here for just over 3 years. In that time he was treated as a member of the family and he thought of Mistley Manor as his home. The staff without exception demonstrated a warm and personal approach in their care delivery, always treating him with the highest levels of dignity and respect.
Likewise, they were a tremendous support to myself and my family and we cannot thank the whole team enough.

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Review from Heather B (Daughter of Resident) published on 29 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident at Mistley Manor for 18 months. Over that period of time the home has adapted her care to suit her needs. She is well cared for by a team of kind and cheerful carers. The wide age range of the carers provides both experience and a variety of interpersonal skills.
The owners
are based on site and along with the rest of the Management team are available to discuss any matter very quickly.

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Review from Maureen S (Daughter of Resident) published on 29 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted for emergency respite care overnight and the care home staff could not have been more helpful and professional. I felt completely confident that my mother was in safe and caring hands at the end of her life and receiving the constant attention she needed for her condition.

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Review from Gaynor W (Sister of Resident) published on 3 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My older sister was suffering with Dementia and as Mistley Manor was extremely local to us, I decided to move her from her current home in Dorset. The move was seamless, with the Mistley Manor team (at all levels) doing everything within their power to make my sister feel welcome in her new home. The
decor and style in Mistley Manor is like no other I have seen in a care home and is more reminiscent of an upmarket boutique hotel but with a warm and homely atmosphere. The food is also of a very high standard. Friends of ours who came to visit my sister were amazed at how lovely it was. Unfortunately, my sister was in the final stages of her Dementia and sadly died a few weeks ago, but I will not forget the level of care, patience and kindness that the staff and management consistently provided. Nothing was too much trouble and any specialist care or advice required either by a healthcare or other professional service was promptly acquired. I would strongly recommend Mistley Manor and as a relatively new care home just hope they manage to sustain the high standards that differentiates them from other homes.

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Review from Sue M (Partner of Resident) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

5* hotel quality accommodation. My partner enjoyed his respite stay at Mistley Manor and praised the staff frequently. He particularly liked the licenced bar and being able to have a beer or wine with his meal. The facilities and care are second to none and the staff are very helpful in every respect.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Mistley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Mistley Manor is calculated as follows: ( (213 Excellents x 5) + (35 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 249 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mistley Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Joe

Joe Volf

Job Title: Registered Manager

Joined: 2015

Registered Manager


Lisa

Lisa Bartlett

Job Title: Registered Manager

Joined: 2017

ENMH, RNHM, BScHons Community Specialist Practice.