Moore Place

Portsmouth Road, Esher KT10 9LH
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9.9 82 Reviews
  • Moore Place, Esher
Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support. Moore Place continues to welcome new residents for quality residential and residential dementia care on both a permanent basis and on a shorter term basis.

The home benefits from the pretty surroundings of the Surrey Green belt whilst being set in its own landscaped grounds with outdoor seating areas for customers and their families to enjoy.

Facilities include an activity/cinema room, coffee lounge, a beauty salon and a number of cosy lounges. Bright and spacious bedrooms are designed to the highest standard each with an ensuite wet room and benefiting from modern comforts such as under-floor heating.

A range of care packages are available and these are carefully planned to suit individual needs and interests. Care colleagues strive to work closely with customers and their loved ones and build strong relationships to ensure they receive the best care possible.

Dementia care is available at Moore Place, where care colleagues receive regular training which ensures their approach always reflects best practice.

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Care Provided by Moore Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Paula Rifai (Manager)
  • Admission Criteria
    • Please contact Moore Place directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Moore Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750

  • Please contact Moore Place directly to discuss fees, where the team will be happy to help.
  • (these prices are only a guideline, please contact Moore Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Visiting

  • Visitors are welcome at Moore Place.


  • Parking

  • Onsite parking is available, including disabled spaces.


Moore Place Reviews (82)

Total of 82, showing 1-20
9.9

Moore Place has a Review Score of 9.9 (9.935) out of 10, based on 22 reviews in the last 2 years. Over all time Moore Place has 82 reviews.

Overall Experience

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Review from L M (Daughter of Resident) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Moore Place for respite. She was there for 3 weeks. On first arriving we were met by a lovely lady that made us very welcome. The place is clean, warm and very welcoming. During her time, Mum joined in with many activities and went on trips out. The whole experince was very positive
and would have no hesitation in recommending Moore Place or returning if Mum needed long-term care.

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Review from S I (Respite Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really enjoyed my 3 weeks respite care in Moore Place. The staff were lovely and made every effort to make me feel welcome. Had my hair done weekly and even had my nails field. Help with showering if needed. Food was well catered for and could be offered a choice if asked. Would stay here again if the
need arose. Activities could be joined in whenever you felt you wanted to.

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Review from Roy K (Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent treatment during my stay here.

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Review from Jill T (Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the activities at Moore Place. The activities person is very good.

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Review from Yvonne J (Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today we had lovely entertainment a lade came to sing, other families were present. It was a lovely afternoon. The management and staff were all very helpful.

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Review from D H (Son of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all very caring and Mum seems to be comfortable here. Staff try to encourage Mum to participate in events despite her dementia, which is good to see. The management have achieved outstanding results for this year, gaining a 10 for their care rating. The family are very happy with the level
of care provided.

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Review from M O (Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed today's entertainment.

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Review from Clare A (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moore Place provides a safe and caring environment to all who live there. The residents are treated with respect and seen as part of a big family. The staff are all very friendly and provide a warm welcome to visitors.

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Review from Pamela G (Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Moore Place because, on the whole, it is very friendly.
I enjoy the meals very much. The staff are helpful and approvable.

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Review from E B (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very complementary of all staff especially the personal care which is carried out with dignity and professionally. My mother sometimes needs encouragement to socialise and does enjoy the activities she attends. Minibus outings are an absolute highlight and a special mention to the driver
who is an amazing communicator and fantastic martial of the group. All staff know my mother's name and are always cheerful and helpful. She is happy. The gardeners will be changing to take better care of the lovely garden.

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Review from Jean A (Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the outings I have attended I have enjoyed immensely and look forward to many more outings.

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Review from Charles K (Son of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother aged 92 has recently moved to Moore Place from another more expensive care home. She is forgetful but in good health. Moore Place has been very beneficial to her, and she is much happier and busier than in her last home. In particular I would like to highlight the communal lounge/dining area.
With the active encouragement of all the staff, she has spent far more time out of her room mixing with other residents. She regularly goes on excursions in the minibus, and she joins in many events and activities. The staff are excellent and as a regular visitor, I have seen their interaction with many of the residents and found them to be kind, supportive and encouraging. Staff are also constantly present in the communal area and the residents always have somebody to turn to. I could not be more pleased with Moore Pace and all the staff there.

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Review from Joyce T (Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the staff and the food also. The staff are very helpful. I enjoy the garden and all the activities. No complaints. Very happy being here.

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Review from Barry J (Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Interesting, delightful trip to a cathedral. Really enjoyed it.

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Review from Brian H (Brother of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, love and attention for my sister could not have been better anywhere! Very hard to distinguish any one member of staff over anyone else. Efficiency and kindness throughout. Observance of her last wishes with very loving sincere handling.

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Review from Joan G (Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything running smoothly and happy, all seem very happy and content. We all get on very well. The staff are very helpful.

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Review from Heather S (Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been at Moore Place, I have very much enjoyed the various outings. For example; yesterday we went to Chessington Garden Centre, which is gearing up for Christmas.

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Review from Andrew I (Son of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Moore Place for about six years. It’s wonderful. The room, garden, common areas, food and activities are all absolutely excellent. But what really matters is the care, and Moore Place could not be better, from everything I have seen over all those years. All the staff are so kind, patient
and understanding to Mum and all the residents. They treat her with love and dignity. It is obvious that they genuinely care. It feels totally safe - in everything from the physical environment to the training and responsiveness of the staff. Many have been there ever since Mum first arrived - which tells much about how very well managed it is. It is not for profit, so the motives are about care. They understand about dementia, which is extremely important as it is not uncommon and indeed is now gradually affecting Mum. They know the importance of family and friends and do everything possible to enable and encourage us to visit. I am hugely grateful and highly recommend it.

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Review from Margaret H (Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent the last couple of months at Moore Place Care Home. Where I have been extremely well looked after by all the staff, regardless of the position they hold. I have been treated as a person and not just a number. If I have any problems, staff find the time to explain things to me. Trips out
are arranged, including a trip last month to see a singer, what a treat.
Thank you for caring for what was once a small thing but is now, unfortunately, more major.
Thank you all.

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Review from Margaret D (Respite Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and management so very helpful and willing to do anything required. The overall service at Moore Place has been excellent.

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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Moore Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Moore Place is calculated as follows: ( (246 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 261 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moore Place is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Moore Place directly for further details.


Awards / Recognitions (5)

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Meet the Team (0)

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Frequently Asked Questions about Moore Place

What types of Care is Moore Place registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Moore Place provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Moore Place have?

There are 60 Single Rooms.

What are the Facilities & Services at Moore Place?

Pet Friendly (or by arrangement), Lift, Gardens & Bar/Café are some of the Facilities & Services.

How far is Moore Place to the centre of Esher?

0.2 mile(s) as the crow flies, distance by road may be significantly further.