Moore Place

Portsmouth Road, Esher KT10 9LH
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9.9 83 Reviews
  • Moore Place, Esher
Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support. Moore Place continues to welcome new residents for quality residential and residential dementia care on both a permanent basis and on a shorter term basis.

The home benefits from the pretty surroundings of the Surrey Green belt whilst being set in its own landscaped grounds with outdoor seating areas for customers and their families to enjoy.

Facilities include an activity/cinema room, coffee lounge, a beauty salon and a number of cosy lounges. Bright and spacious bedrooms are designed to the highest standard each with an ensuite wet room and benefiting from modern comforts such as under-floor heating.

A range of care packages are available and these are carefully planned to suit individual needs and interests. Care colleagues strive to work closely with customers and their loved ones and build strong relationships to ensure they receive the best care possible.

Dementia care is available at Moore Place, where care colleagues receive regular training which ensures their approach always reflects best practice.

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Care Provided by Moore Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Paula Rifai (Manager)
  • Admission Criteria
    • Please contact Moore Place directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Moore Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750

  • Please contact Moore Place directly to discuss fees, where the team will be happy to help.
  • (these prices are only a guideline, please contact Moore Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Visiting

  • Visitors are welcome at Moore Place.


  • Parking

  • Onsite parking is available, including disabled spaces.


Moore Place Reviews (83)

Total of 83, showing 21-40
9.9

Moore Place has a Review Score of 9.9 (9.938) out of 10, based on 23 reviews in the last 2 years. Over all time Moore Place has 83 reviews.

Overall Experience

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Review from Margaret D (Respite Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff and management so very helpful and willing to do anything required. The overall service at Moore Place has been excellent.

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Review from Nick T (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent for all the staff. Great communication and my observation of staff/client interaction is very positive. Facilities are very good and Mum said the food was great. The gardens are lovely and Mum enjoyed sitting outside.

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Review from S A (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Moore Place for two years and is settled and happy there and well cared for. She recently celebrated her 100th birthday and the staff and management went out of their way to make it a very special day for her and her family. The chef provided delicious food and a wonderful
cake. They had decorated the area and she and her family had a really lovely and memorable afternoon. We are very grateful for the kindness and care of the Moore Place team.

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Review from John S (Son of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Credit where credit is due, and thank you all sincerely.
My first point of contact was the wonderful receptionist who put my mind at rest. I then met the home manager, who was truly amazing in reassuring me. I then met the team, all of who have been the best I could ask for.

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Review from Heidi T (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to find a care home for Mum at very short notice near the start of Covid, and right from the start, I was impressed with the ease and speed with which getting her from the hospital to Moore Place, recovering from a broken hip, was handled. Mum is very happy there, so much more relaxed than she
was in her own home, and I think this has contributed to the fact that her dementia hasn't progressed much at all since she has been there. The dementia floor is always quiet and calm, with enough staff to look after the residents. The staff are very caring and go above and beyond, and I have liaised with the same lovely team leader since Mum has been there. The fact she regularly takes on extra shifts shows how much she cares about her job! The new manager is making a point of getting to know the residents' families, and I'm sure Moore Place will continue to be run as well as it was under the new manager. I really couldn't have chosen a better care home.

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Review from Robert G (Next of Kin) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, a resident on the specialist dementia 1st floor, for over four years, passed away on 25 January 2023.
From inception to the end of her days at Moore Place, my mother has been the beneficiary of an exceptionally high standard of loving care.
The management teams and key employees have provided
a consistent level of operational standards, despite the period covering a global pandemic, and more recently economic and geopolitical turmoil resulting in the highest level of inflation and interest rates for forty years.
The purpose-built facility provides a high standard of accommodation, and most importantly integrated wet rooms, as well as communal areas, giving the residents opportunities for both privacy and quiet, as well as social interaction.
I wholeheartedly recommend this care home for your nearest and dearest.

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Review from John H (Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my experience at Moore Place. All the staff are very friendly, the food is good and I felt very catered for. I have made friends and join in the many activities on offer. I especially enjoy the minibus trips.

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Review from Stuart G (Son of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been residents at Moore Place, for 18 months and 22 months respectively. The love and care they have received have been and continues to be remarkable. All the staff have made them feel like a family. The staff are brilliant and look after them and continue to keep us informed
of any changes. I look forward to being a resident!

Reply from Paula Windmill, Manager at Moore Place

Thank you for taking the time to review Moore Place. We appreciate your wonderful feedback regarding our staff and we are pleased that you rate our team as excellent. We are pleased that both your mother and father live at Moore Place and we aim to accommodate couples to move into our care home together where possible.


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Review from Will F (Relative of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The warmest and most caring of people that genuinely connect with residents to get to know them individually so much so that family members who visit feel instantly welcomed with warmth and welcome.
Staff team members attend the residence for work daily not because they have to but because they love
to.
Thank you for sharing the love and keep it up!

Reply from Paula Windmill, Manager at Moore Place

Thank you for taking the time to review Moore Place and we are pleased that you rate all areas of our home as excellent. I will share your lovely comments regarding our team with all colleagues at Moore Place. Our team are recruited, not only to provide excellent care but also to share laughs, memories and one-to-one time with each of our residents.


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Review from Gennaro B (Son-in-law of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was of course anxious as to how my mother-in-law would cope in a care home. She had always been independent but the time had come for her to receive more targeted care. When we looked at Moore Place, we immediately became attracted to the home, facilities and the ethos of the care provided to residents.
My mother-in-law settled in quite quickly and without any hiccups, it became her home. Staff were always available to her needs and whenever an issue arose as to her wellbeing, staff dealt with it in a timely and considered fashion. I have no doubt this was one of the reasons for the extended life span. It gave us the opportunity to share, not just months but possibly years of quality time with my mother-in-law. I thank the staff and the care provided, for this. We have so many fond memories of our attendances at Moore Place and am pleased that my mother-in-law spent so many years in an environment that she deserved, namely what is rightly called, her home.

Reply from Paula Windmill, Manager at Moore Place

Thank you for taking the time to review Moore Place. We are pleased that you rate our staff as excellent and I will pass your lovely comments to my team. Our team not only strive to provide excellent care but get to know each of our residents as the special individuals they are. It was our pleasure to have your mother-in-law living at Moore Place.


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Review from Jessica B (Granddaughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandmother was a resident at Moore Place until she recently passed away at the beginning of January. It was a very difficult time for us, but yet the carers never failed to help us during that time. From the second we arrived on that Wednesday morning until the second we left, the love and kindness
the carers expressed was always present and appreciated.
In addition, throughout our grandmother's stay at the care home, we never once feared for her safety or loneliness as she was always very well looked after and very well loved by all the workers at Moore Place. It brought us joy knowing that our grandma had found a second home, one which we know she loved, appreciated and enjoyed.
We would like to express our deep thanks and gratitude to everyone at Moore Place, who welcomed our grandmother with open arms and kept her safe and loved during her six years at the home.
Thank you Moore Place!

Reply from Paula Windmill, Manager at Moore Place

Thank you for taking the time to review Moore Place and we are pleased you rate our facilities as excellent. It is always lovely to receive such positive feedback, which I'll pass on to my team. It was our pleasure to care for your grandmother. We are here to provide personally - tailored support to our residents and we are also here to support our residents' loved ones and answer any questions regarding our care. We aim to provide the best end-of-life care at the appropriate time.


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Review from M F (Daughter-in-law of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by how well Moore Place looked after my late mother-in-law. I was sceptical about how well she would fit in because English was not her native language and she was a humble lady of simple means and Moore Place looked so luxurious (I wouldn't have minded staying there myself!). It
was the wonderful staff who made her welcome and comfortable and helped her fit in. She recently passed away peacefully and I experienced such warmth and affection towards my mother-in-law in those final days and moments it was lovely to see, and that extended to her whole family. I hope I am looked after as well as that in my old age. Very impressive.

Reply from Paula Windmill, Manager at Moore Place

Thank you for taking the time to review Moore Place and we are pleased that you rate our home as excellent in all areas. We appreciate your lovely feedback regarding our home and team and I will pass this on so they are aware. It was our pleasure to care for your mother-in-law. We aim to provide the highest standards of end-of-life care at the appropriate time for our residents, and we are also here to provide support to loved ones when needed.


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Review from Franco V (Son of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a founding member of Moore Place since it opened over six years ago. She recently passed away. She arrived at Moore Place in 2016 with dementia after returning back to the UK from her home country, Sicily, following a heavy fall there. She spoke limited English, but that didn't matter.
Because the staff went above and beyond to take great care of my mum. They made mamma feel welcomed, loved and respected. Their finest hour was during the Covid pandemic. They were amazing. Kept everyone safe, followed the rules and did everything possible for family to see loved ones. Staff were so imaginative in the ways they kept residents happy and safe. I was humbled by the experience and I owe them all a huge debt of gratitude and feel great respect and affection for them all. My mum was very happy at Moore Place; she loved her carers, her angels. They shared a warm relationship with lots of joy, charm, dignity and fun. And that amazing love and care lasted right up to her death, and beyond.

Reply from Paula Windmill, Manager at Moore Place

Thank you for taking the time to review Moore Place and we are pleased that you rate our care/support as excellent. We are very grateful for your wonderful feedback and I will make sure all colleagues at Moore Place are aware of this. It was lovely to have your mother living with us. Our team aim to provide the highest standards of care to each of our residents and enjoys getting to know everyone as an individual.


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Review from Angela B (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Moore Place for six years. She sadly passed away recently. I have no words that can express my deep thanks and gratitude towards all the carers. Their care and love were visible not only towards my mum but also towards the family. If there was a higher score available, I would
not hesitate to give it to them.
Mum was very happy at Moore Place and I am so happy to have been able to call it her home and also ours whenever we visited. Management did a great job at keeping all the residents safe during Covid. I genuinely believe that my mum was with us for all those additional six years, due to the dedicated and committed care that was given by the fantastic staff at Moore Place.

Reply from Paula Windmill, Manager at Moore Place

Thank you for taking the time to review Moore Place and we are very pleased that you rate our home as excellent in all areas. I will ensure that all colleagues at Moore Place are aware of this. It was our pleasure to care for your mum and she will be missed. It's a very high compliment that you feel our care helped your mum's quality of life and we aim to care for everyone who lives at Moore Place as the unique individuals they are.


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Review from Jonathan R (Son of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So moved Mum and Dad into the home in the middle of the pandemic. Sadly Dad passed away during 1st 6 months but due to the compassion and care of the whole team, Mum is a very happy and well looked after dementia patient. Due to how she is cared for, I really believe that the onset of memory loss has
slowed down. She gets involved in many activities and loves going out on minibus trips. The manager has been truly instrumental in guiding the whole team and creating a great place for Mum to live. Although the current manager has now been promoted to area manager his legacy will live on through his care and dedication to the home and making sure himself that the right predecessor is found. I can thoroughly recommend Moore Place to anyone looking for care.

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Review from Sallie M (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moore Place is a very well run care home. It has a happy welcoming atmosphere and the no agency staff policy means that carers get to know my mum and all her foibles. The staff are very accommodating and friendly and really seem to care. The facilities are excellent, bright spacious rooms. The entertainment
calendar is good.

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Review from Peter B (Son of Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the way in which our mother has settled. The staff have been attentive and everything we have asked for has been actioned. Our mother loves the food and the staff and is very content

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Review from M F (Daughter of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If there was a 6 star option I would have given it. The entire team and management at Moore Place are an exceptional group of people. My mother, who suffers from dementia, had been a resident of another home but I had to move her on discovering a low standard of care. It was a very upsetting experience
and I thought perhaps all 'care' homes were the same. Moore Place has proved me totally wrong. Every member of staff is kind, gentle and compassionate. They cannot do enough for Mum and genuinely seem to want to help her. As a result, Mum is calm and content. She seems to understand that they care for her and care about her. Their attention to the small details which makes Mum's life nicer is definitely noticed and appreciated by me. The high ratio of staff to residents means that the needs of the residents are anticipated so they are never left needing assistance and there is always company if they would like it. Exceptionally high quality, thoughtful and genuine care...thank you!

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Review from Caroline G (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cant rate highly enough. My mum needed some temporary respite after a fall, as she wasn't able to return home for a while. From inquiry to getting her settled the service was brilliant, all the staff and carers are so caring and kind and my mum found nothing was ever too much for them to do for her.
As she isn't mobile she felt bad ringing the button a lot of the time, but none of the carers ever made her feel like she was annoying them at all and they could never do enough for her. The food is delicious and she didn't go hungry and can get snacks throughout the day. She, unfortunately, had to return to hospital from the home for a while but will be returning back to the home again in January 2022 and is very much looking forward to recuperating again there knowing that she will be well taken care of and can rest in such lovely surroundings. The rooms are lovely and up there with top-end hotel standards!
As her daughter, I feel extremely at ease with her being there.

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Review from Liz M (Friend of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Moore Place for my friend as I had dealt with them with my mother in 2019. I had looked at a couple of other homes before visiting Moore Place due to my mother needing respite care after a long stay in hospital and with myself and my family going on holiday. When I visited the home I was welcomed
and shown around, then given the choice of rooms. Every member of staff I met along the way said hello and made me feel welcome. This made me realise that this was the right home for my mum. She really enjoyed her stay there.Then when my friend needed respite Moore Place was my first and only point of call. She initially went in for two weeks, however, unfortunately, she spent most of those in and out of hospital. She went back after stating she was not well enough to go home. Due to her deteriorating through age and health she has stayed on her own free will. I feel that with 24 hours care and people to socialise with, she is in the right place. Thank you Moore Place!

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Moore Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Moore Place is calculated as follows: ( (258 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 273 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moore Place is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Moore Place directly for further details.


Awards / Recognitions (13)

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