Moore Place

Portsmouth Road, Esher KT10 9LH
Submit a Review
9.9 83 Reviews
  • Moore Place, Esher
Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support. Moore Place continues to welcome new residents for quality residential and residential dementia care on both a permanent basis and on a shorter term basis.

The home benefits from the pretty surroundings of the Surrey Green belt whilst being set in its own landscaped grounds with outdoor seating areas for customers and their families to enjoy.

Facilities include an activity/cinema room, coffee lounge, a beauty salon and a number of cosy lounges. Bright and spacious bedrooms are designed to the highest standard each with an ensuite wet room and benefiting from modern comforts such as under-floor heating.

A range of care packages are available and these are carefully planned to suit individual needs and interests. Care colleagues strive to work closely with customers and their loved ones and build strong relationships to ensure they receive the best care possible.

Dementia care is available at Moore Place, where care colleagues receive regular training which ensures their approach always reflects best practice.

Show Moore Place on the Map

Care Provided by Moore Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Paula Rifai (Manager)
  • Admission Criteria
    • Please contact Moore Place directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Moore Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750

  • Please contact Moore Place directly to discuss fees, where the team will be happy to help.
  • (these prices are only a guideline, please contact Moore Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Visiting

  • Visitors are welcome at Moore Place.


  • Parking

  • Onsite parking is available, including disabled spaces.


Moore Place Reviews (83)

Total of 83, showing 61-80
9.9

Moore Place has a Review Score of 9.9 (9.938) out of 10, based on 23 reviews in the last 2 years. Over all time Moore Place has 83 reviews.

Overall Experience

  • 69
  • 13
  • 1
  • 0
  • 0

Date Published

83
10
15
23
60

Review from Marjorie Y (Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been here two and a half years.
Everybody is extremely helpful and I wouldn't want to live anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Daughter of Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved into Moore Place in December 2018. My mother was rehabilitating after hip replacement and my father has dementia and has lost mobility. Without exception, the carers are kind, friendly, patient and sensitive to my parents differing needs. The rooms are comfortable, clean, beautiful
and very well equipped for all mobility requirements. The food is appetising and varied. The management team are extremely accommodating and supportive and I feel very confident in the care my parents are receiving at Moore Place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pearl S (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay very much. The room was good (although one of the smaller ones) but found the two chairs extremely heavy and hard to move about. The food was generally excellent although quality and choice deteriorated during my stay - more foreign food than a clientele of mainly elderly English people
may have found a bit wearing.


Anchor staff were all kind and helpful, but some of the agency staff were not and this proved very upsetting. Nevertheless, I would not expect to find anywhere I would prefer.


Reply from Nicola Ayliff, District Manager at Moore Place

Thank you for taking the time to provide feedback on Moore Place, where we are pleased that you are extremely likely to recommend Moore Place. We endeavour to provide a nutritious menu that suits a variety of tastes. We note your comments regarding agency staff, where we have a robust ongoing recruitment programme for permanent team members.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric C (Respite Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleasant, comfortable environment. Close attention received from all the staff including carers and senior staff.
Any special requirements dealt with efficiently and speedily. I will return for further periods during the year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sam L (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have only lived here for a few weeks and already I feel "lonely" with no-one to talk to. Meal times are boring as there is mostly no talking from across the table - helped only by the carers trying to get a verbal response.


Equipment is mostly poor - especially in the bathroom but the bed is "generous"

in size as well as the type of bedding.
"Private" outdoor space is small and inadequate - not kept in a tidy condition.

Reply from Hannah Markland, Home Manager at Moore Place

We would never like to have residents feeling lonely, so we strive to deliver activities and things to do that the customers enjoy and have a keen interest in, we have taken this feedback on board and are looking at adding activities into our calendar that are focused around supporting our resident's lives and interests.


We will be setting up different groups for customers to get involved in to help them settle into their new lives at Moore Place.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline D (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was with you for respite care for two weeks. We were both nervous but we needn't have worried. Everyone was absolutely lovely and so caring. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet J (Wife of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact through to a fortnight's respite for my husband, we were both treated with the utmost courtesy and kindness. My husband was very well looked after which gave me peace of mind. Good quality, loving care is the first essential. Environment and immediate surroundings are important
too and the home was so beautifully designed and kept. The manager was so reassuring and caring as were all staff. We would not hesitate to use Moore Place in the future and will certainly recommend it. Thank you so much everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dennis (Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A high-quality care home, great staff, friendly environment. Good time was had and would recommend and use again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley R (Friend of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie looks very well so she is obviously very happy in her new home and well taken care of.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey W (Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a friendly care home. I was made to feel welcome as soon as I arrived.
They have had a lot of problems with the kitchen staff.
The food at one stage was awful but is gradually improving although still leaves much room for improvement.
They run out of many things, cheese, yoghurts, brown
bread, marmalade, even vanilla ice cream to name a few.
We have had many managers recently, none for the better. Very unsettling.
After a fall in the bathroom, I was left calling for help for at least 10 minutes on the floor. What can be done?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J T (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and thorough induction where needs were properly assessed before entry. Carers very attentive and responsive and extremely friendly. All matters raised followed up quickly and effectively. Excellent facilities and room. High-quality facilities. Would highly recommend Moore Place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanna R (Daughter of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Moore Place with my mother and were made to feel welcome. Everyone was very friendly. The Customer Relations Manager gave my mother a tour and was very keen to hear mum's opinion. I liked this as it showed that Mum was the priority.


Excellent facilities and décor: spa bath, hairdressing

salon, beautiful lounges and balconies to sit out in. The bedrooms are large, comfortable, great views, plenty of space for clothes, personal knick-knacks, pictures, etc.
Lots of varied activities for all the residents – days out, exercise, films, etc. The food is superb, with a good selection of options to choose from. The opportunity to have a glass of wine with lunch or supper is lovely.


The staff are all friendly, helpful, endlessly patient. They are always happy to answer any questions. You can see from the reactions of the other residents how much they like them. My mum is absolutely delighted to be there, she's happy and made so many friends. All the residents are treated with respect and dignity.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicholas M (Son of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has not been this happy and healthy for the past 5 years and that is thanks to the staff and facilities at Moore Place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian B (Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and helpful, most enjoy a joke and reciprocate. The only fault is sometimes service is slow, there appears to be no one in charge.
However, I don't think more staff is the answer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Son of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst certainly expensive, Moore Place is a new, bright, friendly home with good facilities. The staff are all very helpful and responsive to the needs of the people they care for. Now that the teething problems have been solved, there is a good range of activities that residents can participate
in or enjoy the privacy and quiet of their own room as they prefer. Overall, I cannot see my mother being as comfortable and cared for in any other home that I have seen. Whilst ageing is a difficult process for all concerned, Moore Place makes those latter years as comfortable and pleasant as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P P (Friend of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour used Moore Place Care Home over Christmas as she has no immediate relations. When she fell ill after Christmas at the age of 92 and decided she could not live alone anymore and chose Moore Place because of her past experience.


She has an old friend and a neighbour already in Moore Place

so it was easy to decide her future, comfort and peace of mind was to return and enjoy her later years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P E (Stepson of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Step-father has received outstanding care since coming to Moore Place. Since my mother passed away last year, he has found life very difficult at home and has struggled to cope.
Morre Place has given him a new lease of life. He has made friends and is happier than I've seen him for a long time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is the first occupant of a very well appointed room with an attractive view across the garden. The staff are excellent; very willing and responsive and universally friendly. The decision to move to a care home is never easy but the overall quality of Moore Place has made it a positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny W (Daughter of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the home when my father was in hospital and was worried and anxious because he has always said he would dislike a care home. I met with the customer relations manager, she showed me around and had an in-depth chat with me. I left Moore Place feeling happy and convinced that my father would
love this warm and friendly home.
He has recently moved in and is enjoying his stay enormously. The staff are exceptional - genuine and friendly, they go out of their way to make my father's day special. A big thanks goes to the customer relations manager and regional support manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Daughter of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy that my mother has settled happily into Moore Place after initial problems she particularly likes the kind friendly staff. However I would like to know exactly what she is offered for her main meal and I find that there is a lack of communication between the staff/family and client.

Reply from Janet Pannell, Interim Manager at Moore Place

Thank you for taking the time to complete the feedback on Moore Place which has been shared with the staff, we are pleased to say we have just employed a head chef who is now in our kitchen and is talking to our residents regarding their views on the food we provide to enhance the experience for everyone. Activities are now increasing in volume and quality, having a new coordinator in post has enhanced our programme which is led by residents to reflect their choices of both interesting and meaningful activities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Moore Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Moore Place is calculated as follows: ( (258 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 273 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moore Place is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Moore Place directly for further details.


Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet