Moore Place

Portsmouth Road, Esher KT10 9LH
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9.9 83 Reviews
  • Moore Place, Esher
Anchor's Moore Place provides luxurious and comfortable surroundings to up to 60 older people whilst providing first-class care and support. Moore Place continues to welcome new residents for quality residential and residential dementia care on both a permanent basis and on a shorter term basis.

The home benefits from the pretty surroundings of the Surrey Green belt whilst being set in its own landscaped grounds with outdoor seating areas for customers and their families to enjoy.

Facilities include an activity/cinema room, coffee lounge, a beauty salon and a number of cosy lounges. Bright and spacious bedrooms are designed to the highest standard each with an ensuite wet room and benefiting from modern comforts such as under-floor heating.

A range of care packages are available and these are carefully planned to suit individual needs and interests. Care colleagues strive to work closely with customers and their loved ones and build strong relationships to ensure they receive the best care possible.

Dementia care is available at Moore Place, where care colleagues receive regular training which ensures their approach always reflects best practice.

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Care Provided by Moore Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Paula Rifai (Manager)
  • Admission Criteria
    • Please contact Moore Place directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Moore Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,750
    • Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750

  • Please contact Moore Place directly to discuss fees, where the team will be happy to help.
  • (these prices are only a guideline, please contact Moore Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Visiting

  • Visitors are welcome at Moore Place.


  • Parking

  • Onsite parking is available, including disabled spaces.


Moore Place Reviews (83)

Total of 83, showing 81-83
9.9

Moore Place has a Review Score of 9.9 (9.938) out of 10, based on 23 reviews in the last 2 years. Over all time Moore Place has 83 reviews.

Overall Experience

  • 69
  • 13
  • 1
  • 0
  • 0

Date Published

83
10
15
23
60

Review from Carol D (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been refreshingly professional, caring, understanding and supportive for my mother and for us as a family going through this stage of her life. Moore Place have understood and provided for my mother's needs in a precise and competent manner, even down to an early morning cup of tea
in bed. Having visited on numerous occasions, I have witnessed at first hand the gentleness, humour and general camaraderie between the staff and residents. What a gem!

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Review from Martin H (Son of Resident) published on 27 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moore Place is a newly-built residential care home. We moved my Mum into this home following poor experiences in her previous home. Moore Place is a beautifully decorated environment with large well-furnished rooms to a modern design. Staff and care standards are excellent. We are very pleased with
this move and my Mum who is 93 years old is enjoying herself.

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Review from Gilly (Daughter of Resident) published on 12 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home opened on 4th December 2015. My mother was the second resident to move in. Her room is beautifully furnished, that is one of the most important things for her that she feels comfortable in there and it is very welcoming. The home itself is just wonderful, beautifully positioned within
easy reach of Esher town centre and a vast array of shops and restaurants. The staff without exception are friendly and kind, any problems they sort out. Always willing to go that extra mile. My mother does not have dementia , she just needs to be looked after. We are happy she is there being well cared for, believe me we'd not leave her if she wasn't. Most importantly my mother is happy.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Moore Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Moore Place is calculated as follows: ( (258 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 273 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Moore Place is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Moore Place directly for further details.


Awards / Recognitions (13)

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