Please feel free to visit Mousehold View at any time - the door is always open!
Visitors more than welcome to come along to the life enrichment programme of activities at Mousehold View and join loved ones as they participate too.
Please do talk to the Well-being and Activities Coordinator if wishing to join excursions on the home Mini Bus and they will be happy to discuss this further.
Standard and Disabled car parking spaces available at the front of the home.
Mousehold View Care Home - Avery Collection has a Review Score of 9.9 (9.893) out of 10, based on 34 reviews in the last 2 years. Over all time Mousehold View Care Home - Avery Collection has 34 reviews.
Review from J S (Niece of Resident) published on 17 December 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your kind words, I will share them with the team. It's so lovely to see so many visitors enjoying the caf. I am glad that you all feel welcome and that your auntie has settled in so well.
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Review from Adrian S (Nephew of Resident) published on 17 December 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your kind words, I am really glad that you feel so welcome and that your auntie has settled in so well.
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Review from M M (Daughter of Resident) published on 18 October 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your kind words, I am glad that Dad has settled in so well. I will pass on your thanks to all the team here at Mousehold View Dad is a joy to have.
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Review from M R (Son of Resident) published on 14 October 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Thank you for your kind review, We always welcome any feedback.
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Review from A S (Daughter of Resident) published on 11 October 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your kind words, I am glad you are happy with the support provided I will pass on your comments to the team.
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Review from D G (Daughter of Resident) published on 2 October 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Thank you for taking the time to review the home, we appreciate all the feedback given. I am sorry that Dad felt lonely on his stay upstairs as the top floor has only recently opened there are only a few residents living up there presently however there is always a staff member available. We encourage all the residents to use all available facilities in the home as there are activities and more company on the other floors. As the top floor becomes fuller, we expect it will start to feel more lively. I have also confirmed with the maintenance operative on sight that the bath was only out of service for one day and his shower chair was safe to use so I can only apologise if this was not communicated to Dad. Thank you for your kind words about the staff I will certainly pass this on as we do have a wonderful team.
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Review from S H (Daughter-in-law of Resident) published on 9 September 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Thank you for taking the time to provide us with a review, we take all feedback very seriously. Unfortunately, some of the staff have made the personal decision to leave the business however we have now recruited some wonderful and experienced staff into these positions. I do appreciate that it can be disheartening when staff that you have grown familiar with are no longer at the home. I hope that once you get to know the new staff that you start to feel more welcome again as we strive for a homely welcoming environment. Activity planners are provided to all residents weekly and we aim to provide a varied planner each week we have now recruited a new head of wellbeing and will welcome resident and relative feedback when she starts. If you would like to arrange a meeting to discuss any of this any further please do contact us at the home alternatively you can always ask to speak with me when you are next here.
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Review from Lucy A (Daughter of Resident) published on 25 July 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Wow! Thank you for your glowing review about our home team and the care that we provide. Your feedback really does mean so much to all of us here at Mousehold View. Thank you so much!
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Review from C B (Respite Resident) published on 25 July 2024
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Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your kind words and great feedback about your experience at Mousehold View. It was a real pleasure to have you stay with us and we look forward to welcoming you again soon should you need us!
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Review from P A (Daughter of Resident) published on 3 July 2024
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Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your glowing review about Mousehold View and your kind words about your Mum's experience during her stay. It was an absolute pleasure to have Mum stay with us and we look forward to welcoming her again soon!
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Review from Val W (Daughter of Resident) published on 24 May 2024
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Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection
Thank you so much for taking the time to leave such amazing feedback about your Mum's experience at Mousehold View. Will be sure to pass on your kind words to the team and we all look forward to Mum and your family at the home again soon!
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Review from Daphne W (Respite Resident) published on 30 April 2024
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Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection
Thank you so much for taking the time to leave such great feedback about your experience staying with us at Mousehold View and our staff too! Will be sure to pass on your kind words to the team and look forward to welcoming you again soon when you would like to come for another respite break!
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Review from Kerry B (Daughter of Resident) published on 30 April 2024
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Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your glowing review and kind words about Mousehold View and the care that we provide. I will be sure to pass on your thanks and wishes to our team and we look forward to welcoming you and Mum again at Mousehold View should you need us!
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Review from Barbara P (Respite Resident) published on 4 April 2024
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Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for taking the time to leave such an amazing review about your experience at Mousehold View and the care that we provide. I will be sure to share your lovely feedback with our home team and we look forward to welcoming you again soon for your next stay!
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Review from C P (Son of Resident) published on 4 April 2024
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Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection
Thank you for taking the time to share your invaluable feedback with us about your Mother's stay at Mousehold View. It was an absolute pleasure to have her stay with us and I and all of the team look forward to welcoming you all again at Mousehold View in the future too!
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Review from Heather B (Daughter of Resident) published on 13 March 2024
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Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your exceptionally kind words and great review about the care we provide at Mousehold View and your Mum's experience with us. It was a pleasure to have her stay with us, I will be sure to pass on your lovely feedback to the team and we look forward to welcoming Mum and all of your family at Mousehold View again soon!
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Review from Terence William L (Husband of Resident) published on 1 March 2024
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Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for your glowing review about your and your wife's experience at Mousehold View Care Home. Your exceptionally kind words and feedback mean the world to each and every one of our team and we look forward to welcoming you both at our home again soon! Thank you so very much.
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Review from C W (Son of Resident) published on 13 February 2024
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Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so much for taking the time to leave such an amazing review about our team, hospitality and the care that we provide at Mousehold View Care Home. It was an absolute pleasure to have Dad stay with us and he is very much missed by our team and other residents too! Do pop in and see us anytime if you fancy a lunch and we all look forward to welcoming Dad at Mousehold View again in the future should you need us!
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Review from Mary G (Daughter of Resident) published on 31 January 2024
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Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection
Thank you for taking the time to leave such amazing feedback about you and your Mother's experience with the care we provide at Mousehold View Care Home. It is a pleasure to have Mum staying with us and see her building friendships and settling into her new home. Your review and sincere words really do mean so much to all of our home team. Thank you so much!
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Review from D F (Daughter of Resident) published on 29 January 2024
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Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection
Thank you so, so much for your amazing review about you and your family's experience at Mousehold View. It has been super to see how Dad is flourishing, happy and content in his new home. Rest assured, I will be sure to share your feedback with our team and thank you so much for taking the time to share your experience with the care that we provide at Mousehold View.
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The Review Score of 9.9 (9.893) out of 10 for Mousehold View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Mousehold View Care Home - Avery Collection is calculated as follows: ( (368 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 400 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mousehold View Care Home - Avery Collection is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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